TicketGum
reviews and complaints

When browsing for tickets for the Arsenal vs. Stoke City match, I came across TicketGum. Though I was hesitant to use an online ticket purchasing platform I had never used before, I decided to give it a try. And boy was I glad I did!

Firstly, the ordering process was seamless, and I was able to easily find the tickets I wanted and proceed to checkout. The site also requested that I provide a local London hotel address for shipping, which seemed like a smart way to ensure the tickets arrived on time and safely.

However, just one day before my flight to the UK, my meeting in London got delayed by a few days, and I had to switch hotels because my initial choice was fully booked. Naturally, I was worried that my tickets would get lost in the shuffle given the last-minute change of plans.

But instead of freaking out, I decided to email TicketGum's sales department and explain my predicament, including the new shipping address information. I wasn't sure what to expect, but was pleasantly surprised by the quick response from the TicketGum team.

They reassured me that the tickets would be sent to the new address in time for my arrival. And sure enough, when I arrived at my new hotel, the tickets were waiting for me at the front desk under my name! I was so impressed with the shipping service and the team's willingness to work with me to make sure I got my tickets.

All in all, I had a great experience with TicketGum and will definitely use them again for future events!

TicketGum is a fantastic website that I stumbled upon when I was looking for tickets for the Emirates Cup Arsenal vs. Lyon match in July 2015. I must say, I was pretty impressed by the overall experience I had with the company and would like to share my thoughts with you.

Firstly, I reached out to their online chat service and was greeted by a friendly consultant called Peter who was incredibly helpful. He assisted me in selecting the perfect tickets and even helped me choose a specific category to ensure I would have a great view of the match. I ended up choosing the long side deluxe category, and even though I requested to be seated on the lower level, I was given an upper level seat. However, much to my surprise, the seat was located in the center and close to the half-line, providing an incredible view of the match. To my delight, I was able to witness all six goals perfectly, thanks to the amazing seats.

I was grateful for the exceptional service provided by the TicketGum team. Every member I interacted with was polite, efficient and professional. They took great care with my orders and provided me with full attention throughout the entire process. I was pleasantly surprised when the delivery department called me more than five times to verify my address and the arrival of my tickets. The extra care they took made me feel secure and confident that everything would be just perfect.

Overall, my experience with TicketGum was fantastic, and I wouldn't hesitate to recommend their services to anyone. I've already passed on my positive experience to my friends at the Arsenal Serbia supporters club and wanted to share it with you. Thank you, TicketGum, for the great experience!

I recently ordered tickets for my son's birthday to attend a West Ham v Everton match. However, my experience with TicketGum was far from satisfactory. To begin with, their website displayed a deceptive image of seats being together, while the reality was different. The three claret passes that I received were for three distinct parts of the stadium, miles apart from each other. Though they had mentioned it in small print, it was nothing but a bald-faced lie. Their instructions for getting through the turnstiles were sketchy at best, with a strict warning to avoid all assistance from staff in the stadium. Although we tried to follow the instructions, the passes failed to get us through the turnstiles, and we had no choice but to approach the staff for help.

Thankfully, the staff at the stadium were incredibly helpful, and they assisted us in gaining entry to the stadium, 20 minutes late nevertheless. But, we were disappointed to find that our seats were too far apart, which was not the experience that we had signed up for. The entire experience left us feeling cheated, and it was an awful way to spend our son's special day.

To add salt to the wound, the customer service received from TicketGum was of no help. They were unwilling to offer any compensation or assurance on future purchases. I advise anyone to avoid this website and use established ticket websites, as these are reliable, offer value for money and customer care.

In conclusion, our experience with TicketGum was terrible, and we caution anyone against using it. Spend your hard-earned money more wisely by avoiding this website and opting for an established provider.

My experience with TicketGum was not a positive one and I would advise caution before using this service. Despite paying nearly 500 Euro for two tickets (category Short Side Gold) to the Liverpool vs Arsenal game, I was extremely disappointed with the outcome. The tickets were sent by post to my hotel 3 days before the event, but they ended up in the "Strictly Limited Visibility" (Anfield Lower Stand, Series 35) area. I contacted the agency by email with questions about my seats and received either automated responses or no reply at all.

When I arrived at the stadium, my disappointment only grew. The view from my seat was extremely restricted and I could barely see half of the pitch, even when standing. The obstructed view made it difficult to fully enjoy the game, despite being so excited to attend.

As a customer who paid such a high price, I expected better service and quality from TicketGum. Unfortunately, the customer service was terrible and unresponsive after I had already transferred my money. I felt like I had paid a lot for very little in return.

I hope that by sharing my experience, I can help others to avoid a similar situation. It is important to do your research and read reviews before buying tickets, as TicketGum may not always offer the best value for your investment.

As a sports enthusiast, I was excited to attend the French Open this year and watch some of my favorite tennis players battle it out on the clay court. However, finding the right tickets for an event like this can be a hassle and sometimes even risky. That's why I decided to check out various ticket websites and finally ended up booking a ticket from TicketGum to watch the quarterfinals on June 3rd at the Phillipe Chatrier.

At first, I was a little apprehensive about buying tickets from a non-official ticket vendor, but my worries were put to rest when I received the ticket via email last week. The ticket not only had a category 1 seat but also had my name and date of birth written on it. This personalized touch by TicketGum enhanced my buying experience and made me feel more secure about the purchase.

Furthermore, I would like to commend TicketGum for their transparency when it comes to pricing. The face value of the ticket was cheaper than what I had originally paid, but I'm not complaining as I received upgraded seats due to their availability.

However, I would suggest that potential buyers look for events that show the actual seating arrangements. This can help in making more informed decisions before purchasing the tickets.

All in all, I am thrilled to have bought tickets from TicketGum and can't wait to witness the French Open this summer. I couldn't be more content with the level of customer service provided by TicketGum, and I would definitely recommend it to anyone looking to buy their sports, concert or theater tickets online.

When my son turned 13, I made a promise to him that we would go to an upcoming top game in London. After much research, the Community Shield -Arsenal vs. Chelsea game caught our attention. However, getting tickets to this game was no easy feat. I found myself wading through several websites that offered tickets at varying prices, making it difficult for me to decide where to buy from.

Then I came across TicketGum, and right from the start, the assistance I received via their live chat was impressive. The representative was highly professional and dependable.

After the game, I can confidently say that the entire experience was worth it. My son and I had an incredible time, and everything that was promised was delivered. Not only were our tickets waiting for us at the hotel, but we also got to sit together in fantastic seats. Plus, the day after the game, a representative from the website called me to make sure everything was okay, a touch that made it a lot more memorable.

All in all, I was incredibly impressed by the excellent service provided by TicketGum. As a parent who wants to share a memorable experience with their child, I would highly recommend TicketGum to anyone looking to buy tickets to a football game but isn't quite sure where to look.

Hi there, I recently purchased two tickets for the Champions League Semifinals between REAL MADRID and JUVENTUS on April 24, 2015, through TicketGum (ticketgum.com). The process was quite straightforward, and I paid for the tickets with my credit card at EUR 330 each. I received a confirmation email after the purchase, and everything seemed to be in order and very professional.

However, I started to feel uneasy when I did not receive any further information about when I could expect to receive the tickets. I tried contacting TicketGum by phone, but unfortunately, they did not provide any telephone contact information on their website, so I sent them several emails to different email addresses inquiring about the delivery of my tickets. Despite my efforts, I did not receive any response for over a week.

Feeling frustrated and uncertain, I decided to send a second follow-up email to TicketGum. Again, I received no response from them. Yesterday, I sent a third email, but I have still not heard back from them.

Adding to my concerns is the fact that this match is scheduled to take place in just four days, yet TicketGum is still advertising tickets for sale on their website. This leads me to question whether TicketGum is a legitimate company or a fake operation. I also cannot help but wonder whether the many positive reviews I read on their website are legitimate or not.

At this point, I am feeling quite helpless, especially since I have already booked my flight and accommodation for the match. Has anyone else experienced this problem with TicketGum? Can anyone offer any help or advice? Thank you.

As someone who typically doesn't leave negative reviews, I feel compelled to share my recent experience with TicketGum (ticketgum.com) as a warning to others. Unfortunately, this company provided me with the worst customer service I have ever encountered when trying to get a refund for a cancelled Liverpool v Man City match due to the pandemic.

At first, the response from TicketGum was that I wouldn't receive a refund or credit. It was only after threatening to write a negative review that they offered a full credit with one condition - I had to sign a Non-Disclosure Agreement (NDA) agreeing not to write any negative feedback.

After considering my options, I decided to contact my bank and file a chargeback request, which resulted in receiving a full refund. I strongly advise anyone in a similar situation to do the same, and not accept any vouchers or partial refunds as TicketGum's financial stability is uncertain.

Upon further investigation, it seems that the positive reviews on the TicketGum website are all fake. The headshots used are professional stock photos from Shutterstock combined with generic positive statements about the site.

Although TicketGum offers cheap tickets, their terrible customer service and potentially fraudulent practices should discourage you from purchasing from them. Take care of your peace of mind by buying from a reputable seller instead.

Hello there,

I wanted to share my experience with TicketGum (ticketgum.com) regarding my recent purchase of two tickets for the Champions League Arsenal vs Barcelona match. I made the purchase on January 16, 2016, paying EUR 982 for both tickets on the Long Side Luxury section. The match was scheduled for February 23rd, 2016, and I received a confirmation email shortly after the purchase.

At first, everything seemed fine, and I was impressed with the professionalism of the confirmation process. However, my satisfaction was short-lived as I received the wrong tickets on the 19th, unsatisfactorily, the SHORT SIDE STANDARD cheap tickets. I was highly disappointed and felt cheated by their unprofessional ways of sending such low-quality tickets.

I attempted to contact the customer service team via phone, but unfortunately, there was no telephone-contact-information listed on their website. I did send them an email, using every email address I could find. Those included [protected]@ ticketgum.com, [protected]@ ticketgum.com, and [protected]@ ticketgum.com. However, I only received automated replies stating that they were investigating my case.

As an enthusiastic fan, I had gone the extra mile to book a flight and a hotel for this specific match, and I was left with a ticket that would not allow me access to the region I'd intended. I made it clear in my correspondences that had I known TicketGum was a third party operating to resell members' tickets, I wouldn't have proceeded with the purchase.

Although they said they would refund me, that would not erase the damage already done. I had already made solid arrangements that would be challenging to alter, including booking flight tickets, a 5-star hotel and a rental car to take me to the stadium for the match.

After this terrible experience, I wouldn't recommend this site to anyone, and I have come to realise the positive reviews on this site are not genuine. I have proof of every detail that took place, including screenshots and email correspondence, and anyone who needs further information can contact me at [protected]@ gmail.com. Based on my experience, I believe people should be very cautious when dealing with TicketGum, whose customer service team has proven to be quite lacking in prompt responsiveness.

As a lifelong Liverpool supporter from the South of England, I understand the difficulty in obtaining tickets to matches. That's why, for the Liverpool v Arsenal game on August 27th, I turned to Ticketgum, an online ticket vendor. Unfortunately, it turned out to be a terrible mistake.

I ordered two tickets, described as Longside Gold, for a whopping 637 Euros. The tickets were supposed to be in the lower section, with a great view and relatively close to the pitch. However, when I received the tickets just a few days before the match, I was horrified to find that they were actually membership cards for seats in the last row (93) of the main stand at Anfield. I couldn't have been any further from the pitch if I tried.

Naturally, I emailed Ticketgum to complain and request alternative tickets, which is when the real trouble started. After multiple follow-up emails, they finally replied with a blunt message, referencing their terms and conditions. They offered no refunds and would only refund the difference between the cost of the tickets I ordered and the ones I received.

With no other option, my son and I went to the game, but we were both disappointed and angry. What's worse, it turns out that my experience is not uncommon. Other reviews indicate that this happens frequently with Ticketgum.

Although they eventually refunded me a small amount, the frustration and disappointment of the experience lingered. I urge anyone considering purchasing tickets from Ticketgum to think long and hard before clicking the order button. It's like ordering a top-of-the-range car and receiving the most basic model available. They have you over a barrel once you've placed your order.

In summary, my experience with Ticketgum was a complete disaster, and I regret using their services. As the father of a disappointed 8-year-old, I cannot recommend this company and suggest looking for alternative ticket vendors for any future sporting events.

I had an absolutely ghastly experience with TicketGum (ticketgum.com) recently. I was all excited to see Spurs take on Newcastle, but things quickly turned sour at the gate when the scanner failed to register my tickets. To my great disappointment, I was then informed that my tickets were fake, which really left me feeling let down and disenfranchised.

That wasn't the only issue, either. Even before arriving at the stadium, I received an email alerting me to the fact that my tickets were now invalid. This came as a complete shock to me and left me feeling utterly bewildered. TicketGum then proceeded to email me some new tickets that were supposedly valid, but when I arrived at the stadium, I found that these seats were in a totally different part of the ground.

Given these unsettling experiences, I'm left feeling very suspicious of TicketGum and their practices. It seems like they may be involved in the shady business of reselling tickets over and over again, which is an absolute outrage and a flagrant breach of trust. I urge anyone who is considering using this company to think twice and to consider other, more reputable ticket vendors. There is simply no excuse for this kind of behavior, and it does not well reflect on TicketGum whatsoever.

My experience with TicketGum was less than satisfying, to say the least. My friends and I were excited to attend a match at the Emirates stadium, and we were willing to shell out over ?300 for seats behind the goal. We were thrilled when our tickets arrived on Friday, but our excitement quickly turned to disappointment when we realized that our seats were a far cry from the ones we had paid for.

We were located in the uppermost tier of the east stand, so high up that we could hardly make out the faces of the players on the pitch. This was not at all what we had expected or paid for. Even worse, we were not able to get in touch with anyone from TicketGum until after the match. When we finally did hear back from them, they offered us a paltry ?30 refund for the difference in the price of our original seats and the ones we had been assigned.

To make matters worse, TicketGum had the audacity to describe these seats as "luxury" - a term that could not have been further from the truth. I couldn't help but feel disappointed and frustrated that I had saved up for months only to be let down by TicketGum's false advertising and lack of customer service.

What made things even worse was the presence of a young boy nearby who was struggling to see the players from his own seat. It was heartbreaking to see him miss out on the match because of TicketGum's mistake.

Overall, my experience with TicketGum was highly unsatisfactory and I would not recommend their services to anyone looking for reliable and enjoyable match day experiences. I plan to share my experience with others to ensure they avoid similar predicaments in the future.

I recently had a disappointing experience with TicketGum, an online ticket purchasing platform, when I ordered tickets for the Roland Garros tennis event in 2019. While I had paid for and expected to receive tickets for two days of the event, I only received confirmation of one day's attendance in my inbox. What followed was an excruciatingly frustrating experience, as I attempted to rectify this issue with TicketGum customer service by sending over 20 emails to no avail. Unfortunately, my pleas for assistance were met with complete silence - a truly disheartening experience for someone who was eagerly looking forward to attending such an exciting event.

As an international customer traveling all the way from the US, the prospect of not being able to witness the full extent of the tournament was ultimately disappointing, and my experience with TicketGum was at best unfavorable. Despite the fact I had provided them with all the necessary information, including my order number 202827, they seemingly showed no interest in ensuring I obtained what I had paid for. To make matters worse, I was left with no other tangible option than to report TicketGum to the FBI - a step I'm sure nobody would ever want to undertake and one that will almost certainly impact the company's reputation.

In summary, while there are many qualities attributed to TicketGum - such as the platform providing convenient and relatively affordable means of purchasing tickets to various events, it is clear their customer service is lacking. Overall, I would recommend potential customers to exercise caution and assess whether they are willing to risk the costs of purchasing from this site. In the future, I hope to see the French Open take action against fraudulent ticket sellers like TicketGum to prevent other customers from experiencing similar frustration and disappointment.

I recently purchased tickets for a Premiership game through TicketGum (ticketgum.com) and unfortunately had a less than satisfactory experience.

To start with, my tickets were delivered much later than expected, which left me with minimal time to make alternate plans if needed. On top of that, the tickets I received were not the ones that had been advertised on the website. Needless to say, I was beyond disappointed with the outcome.

When I attempted to address these issues with customer service, I was met with unhelpful responses and hidden behind vague terms and conditions. As someone who was genuinely excited for this event, their lack of accountability and support was disheartening.

I urge anyone considering TicketGum to save themselves the trouble and look elsewhere for a more reliable and trustworthy ticket provider. Don't waste your hard-earned money on an experience that will ultimately let you down.

TicketGum, an online seller of sports tickets, has recently received a negative review from a customer who claims that they are an "absolute rip off." According to the review, the customer purchased tickets to a highly anticipated match between Chelsea and Everton, which was scheduled for 8th of March 2020. After making the purchase, they were informed that they would have to collect the tickets in a location near Edgeware Road on the day of the match.

However, upon reaching the stadium, the customer was shocked to discover that they were not allowed entry despite having the said purchased tickets with them. This led them to send an email to TicketGum, but to their utter disappointment, they did not receive any response or support from the seller. As a result, the customer was faced with a monetary loss of £300 for the cost of the tickets and an additional £500 for their travel expenses. To make matters worse, their name has apparently been added to the "blacklist" at Chelsea Football Club.

This unfortunate incident highlights the importance of being vigilant when purchasing tickets from third-party sellers. While there are many reputable companies that specialize in selling sports tickets, it is essential to exercise caution and research the seller's reputation before committing to a purchase. TicketGum, the subject of this negative review, seems to have failed to provide quality customer service, leading to a significant loss for the customer.

Overall, it is advisable to be cautious when purchasing tickets online, and if possible, choose well-established and recognized sellers. As for TicketGum, this review serves as a warning to potential customers to be wary of engaging with the company in question.

Recently, I had a very unpleasant experience while purchasing sports tickets from TicketGum. I spent over ?400 on two tickets to a highly-anticipated match and gave them as a gift to some business associates. However, the experience turned sour when my associates were unable to enter the stadium as they found out that the tickets were fraudulent.

I was extremely disappointed and decided to notify TicketGum about the issue. I even provided them with a document from the stadium authorities that clearly stated that the tickets were fake. Despite presenting all the necessary evidence, TicketGum refused to refund my money unless I promised not to air my grievances on social media platforms.

As a customer, I was extremely upset with this experience. It is unfair for any company to demand a customer to hide information or provide any form of commitment simply to receive a refund for something that they have purchased. This was a clear indication that TicketGum was not taking responsibility for their sale of fraudulent tickets, which is extremely unethical.

Considering the emotional stress and financial loss that I faced, I couldn't help but feel that this was a terrible organisation to deal with. In fact, I strongly believe that the lack of genuine negative reviews about TicketGum is due to the fact that other customers who have had similar experiences as me were probably not able to receive their refund or decided to stay silent.

In summary, my experience with TicketGum was extremely frustrating and disappointing. Their lack of concern for my predicament and their attempt to silence me from sharing my experience with the general public shows that they are not a trustworthy platform to purchase tickets from. I highly recommend that you think twice before engaging with this organisation.

My experience with TicketGum was extremely disappointing and frustrating. My family and I had planned a trip to Roland Garros, which was a dream come true for my dad who had talked about going for years. I wanted to make this a special experience for him and show my appreciation, so I decided to splurge on the best tickets available. I purchased three tickets in the most expensive category for a total of 1.220.

Unfortunately, the customer service was lacking from the start. I had to complain twice that the tickets had not arrived, and I received no response until the day before the event when they finally sent the tickets. I was shocked and upset to find that the tickets were not what I had paid for at all. Instead of the premium tickets I had purchased, I received three tickets in the worst possible seats, worth only 195 in total. They had scammed me out of 1.025, ruining our once in a lifetime experience.

Needless to say, I would highly advise anyone to avoid TicketGum. The disappointment and frustration of a ruined experience is definitely not worth the risk. It's unfortunate that there are companies out there who are willing to take advantage of people like this. My advice to anyone who is looking for tickets to any event, whether it be a sports game or a concert, is to stick to reputable companies with good reviews and a long-standing reputation in the industry. Don't take the risk with a unknown company like TicketGum, it's simply not worth it!

When planning my trip to the UK to watch some football games with my son, I made the decision to treat us to long side deluxe tickets for the Liverpool vs Brighton match. I was truly excited and looking forward to seeing the game from the best possible view. Upon arriving at our hotel, we received the tickets from TicketGum and quickly opened them to check out our seats. To my disappointment and frustration, we had been given upper corner tickets instead of the desired long side deluxe seats that we had paid extra for. This was not what we wanted and felt like we had been scammed out of our money.

I was hopeful that by contacting TicketGum immediately, I could remedy the situation and they would honor our original order. The problem however, was that TicketGum had no direct contact number and email was the only means of communication available. There was less than 24 hours until the game started, and I was concerned that there wouldn’t be enough time to resolve the issue.

As a result of this terrible experience, I strongly advise against using TicketGum or any other ticket agency without reliable 24/7 customer support. I would highly recommend people use better-known providers for their ticketing needs. It’s important to avoid unreliable agencies that might make a mistake or try to scam customers like you or me, and ruin what should be a wonderful experience.

Have you ever been tempted to buy a ticket for a popular sporting event from an online ticketing site like TicketGum? Sure, the convenience of buying tickets from the comfort of your own home is appealing, but you might want to think twice before clicking that "buy" button.

Let's use Arsenal football matches in London as an example. The ticketing system for Arsenal games can be a bit complicated for those unfamiliar with it. However, it is actually cheaper to purchase an Arsenal Red membership and then an Arsenal match ticket rather than buying a fake ticket off TicketGum. An Arsenal Red membership costs only £34 per person and tickets for Category C matches start at £27.50 for a lower-tier ticket, Category B starts at £37.50, and Category A (matches against Liverpool, Spurs, and Man U) start at £65 for a lower-tier ticket! Not only is it cheaper to buy directly from Arsenal, but it's also 100% guaranteed to be legitimate.

Furthermore, ticket touting (selling tickets for events at inflated prices) is illegal in the UK. Therefore, if you buy a ticket from any website other than the official Arsenal website, you run the risk of being scammed and paying way over the odds for what the ticket is actually worth. Don't be a victim!

Additionally, Arsenal offers discounts for tickets purchased for children under the age of 16, making it even more affordable to attend a match. So don't let the desire for convenience and fear of missing out cause you to get ripped off. Only purchase your Arsenal tickets through Arsenal Official for a guaranteed, legitimate ticket at a fair price. Tourists should take note too – steer clear of ticket touting websites and buy directly from Arsenal to avoid scams and disappointment!

I recently had an experience with TicketGum, and unfortunately, it did not go as smoothly as I hoped. I purchased three tickets for an Arsenal-Watford game, but due to the current COVID-19 situation, the game has been postponed to a date that is yet to be determined.

Firstly, I received an email from TicketGum about the postponement, in which they provided two alternative options: either to keep the tickets for the new date or to receive a coupon. However, these options did not work for me as I intended to attend the game with my son and nephew who live outside the UK.

After communicating my situation with TicketGum, I was offered a 30% refund, which I found to be disappointing and unacceptable. It was as though they were trying to brush off the situation instead of taking responsibility for the inconvenience caused.

Overall, my experience with TicketGum was far from satisfactory and I would not recommend them to anyone. I strongly advise that you steer clear of this ticketing site as you could potentially lose your hard-earned money if you encounter any issues with your purchase.