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Thrifty Rent A Car Customer Care Service

Thrifty Car Rental, Inc.

1000 Palm Bch Intl Airport Unit 138
West Palm Beach
Florida
United States - 33406-1402

Customer Support Phone Numbers

Toll-free:
1 800 334 1705 6 2
Customer Service
2W2, P.O. Box 33167, Tulsa, OK 74153-1167, United States

Contact Information
Principal: Mr. Gary Paxton (President)
Customer Contact: Ms. Sherry Campbell (Senior Customer Advocate)

Business Category
Auto Renting & Leasing, Leasing Service, Auto - Fleet Service

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Thrifty Rent A Car Complaints & Reviews

Thrifty Car Rental (Ripoff) / Charged for car I didn't rent. Sister charged for extra days.

Ka
Karnette on Nov 11, 2016
Stranded trying to catch plane from Atlanta to Dallas. Plane grounded due to weather. Flew to Houston to rent car to drive to Dallas from the Houston Hobby Airport in Houston. The people at the desk said if we did not book online they would not see us at the desk. I booked but my sister...

Thrifty Rent A Car / Rental

Do
Donna Vary on Sep 11, 2016
I was traveling from ny to myrtle beach so I booked a wild card with a total price of 72.90. They informed me that there would be a 200.00 deposit because I was using my debit card. They then asked me if I would like to use the onsight fueling at 1.93 a gallon. I said sure. Nothing else...

Thrifty Rent A Car / Exorbitant overcharge for vehicle upgrade.

Jo
John Short on Aug 20, 2016
We arranged for a rental vehicle at the boston airport (Logan) on july 30, 2016 with a return date of august 4, 2016. Our quote for the rental was between &700.00 - $800.00. Upon arrival it was apparent that we had more luggage than anticipated (Our daughter met us in boston with her 15...

Dollar Thrifty Car Rental / Refund

Lu
Luyanda Msane on Jun 21, 2016
I booked a car on Saturday the 11th of June 2016 after 12 noon and was to return it on the 14th of June 2016 at 12:05 noon. The car was returned on the 14th of June 2016 at 5am about 8 hours before the time it was due. The lady from the company had over charged me by R380.99 and wrote...

Thrifty Rent A Car / Overcharged for additional car insurance when picking up car.

Ma
Marlene Manion on Jun 8, 2016
We flew into Montreal and had a rental car lined up for a 2 week period. From May 17 -May 31/ 16. Once we got there the agent told me that he had to add the additional insurance although I told him to waive it as I have my own insurance. He told me this was routine and that it would be...

Thrifty Rent A Car / Omission of information and dishonesty on additional items

I rented a car in Atlanta, GA Airport from Thrifty Car Rental, and I've found that this company is not reliable!! They are really commited at pushing any additional insurance they have without any explanation on what they mean. I was offered to include a Liability Insurance Supplement...

Thrifty Rent A Car / Damage Charges that were not done by me (Contract # 057840UN)

Ro
Ron Came on Apr 27, 2016
This is one of the horror stories that should not happen to anyone. I am completely disappointed in the business practices of Thrifty Car rental at the Cancun International airport. I got a great deal on a compact car through Travelocity and booked it for 4/16/16 - 4/21/15. I arrived at...

Thrifty Car Rental / Dollar Rent A Car / Bad Service

Im
imhumanru on Apr 4, 2016
Avoid Thrifty/Dollar at all costs. They often offer lower prices, but they will nickle and dime you to death. They try to overcharge you for fuel, toll passes, and they charge extra if you want to add a different driver. And be careful if you book in advance, as only the person making the...

Thrifty Rent A Car / Thrifty are Thieves - Unethical Administrative Toll Charges

Ti
TinyButTuff2 on Mar 23, 2016
Beware of renting a car from Thrifty particularly if there are highway toll charges. They operate the biggest scam of charging a $15 administrative fee per toll in Florida without explaining it to customers in advance. Once you unknowingly sign the rental agreement there is not much one...

Thrifty Rent A Car / Excessive administrative charges

An
AngryGirl123 on Mar 10, 2016
I rented a vehicle from Thrifty at DFW and had the same problems listed by others. The lady at the desk asked me if i had an toll pass to pay for tolls. I said no and asked her how people from out of town usually pay. She said I could just have it added to the bill like I did for the ga...

Thrifty Rent A Car / Fraudulent Damage and Horrible Customer Service

Me
Mel Bes on Feb 12, 2016
Upon returning a vehicle rented from Thrifty/Dollar in Reykjavik on January 21, 2016, the employees alleged that I damaged the underside of the bumper of the vehicle. Reykjavik Thrifty/Dollar employees thereafter threatened to bill me for these damages immediately, despite failing to...

Thrifty Rent A Car / Reservation unavailable upon arrival

Ju
Justme716 on Feb 12, 2016
On 2/3/16 I arrived at FAY airport to pick up a 12 passenger van. Due to the death of our mother, we needed a van to transport family members together to her burial 2+ hours away and was mortified to be told they gave the van to someone else prior to my arrival. They had nothing to offer...

Thrifty Rent A Car / Toll service charge

Ra
Ravik2 on Jan 30, 2016
I rented the car at the Jacksonville airport. I was not offered the option to buy a sunpass or informed about a sunpass or any toll surcharge or administrative fee. They know I am out of state renter. I paid toll by cash where ever I could. There are some rods where there are no toll...

Thrifty Rental Car / Toll Administrative Fees - Most ridiculous charges I have ever incurred!

Re
Reviewer18700 on Jan 19, 2016
We rented a car in TX last month and yesterday I received a bill for tolls that we went through, with $90 in administrative fees from Thrifty! First of all, we had no idea how this toll thing worked. As we were going through the tolls and saw signs of tolls road, my husband and I kept...

Thrifty Rent A Car / Auto Rental reservation not honored.

Re
Reviewer17847 on Jan 14, 2016
Reserved Thrifty car for Dec. 29 in Mexico. Arrived Mexico and no car available until Jan. 2...at higher price. One hour of calls to Thrifty finally got me to the right office. They told me that Thrifty in Mexico is a franchise business and US Thrifty has no responsibility for their service. I will never use Thrifty and suggest you not either.

Thrifty Car Rental / Unethical Behavior / Fraudulent Information About Insurance Laws in State to Sell Products, Overcharging

Re
Reviewer38131 on Jan 5, 2016
11/22/15 Booked Rental car online for San Diego location (3202 N. Harbor Drive / San Diego, CA 92101 / Manager: Matthew Gravett, matthew.gravett@dtag.com) from 11/22/15 thru 11/26/15 (Thanksgiving Day). Quote was $84.54 including fees & taxes. I declined add on insurances & services at the...

Thrifty Car Rental / Car rental agreement and return

Re
Reviewer36023 on Nov 30, 2015
I rented a car online giving dates and times from my flight information to secure my rental from thrifty car rental at an original rate of 214.78 for 6 days for the Thanksgiving Holiday 2015. Worst experience of my life. The rep behind the counter had said I could upgrade from economy to...

Thrifty Rent A Car / Car rental

Re
Reviewer73616 on Nov 5, 2015
On Nov. 1 I returned a car to Thrifty at Orlando Airport. My contract was for $230.89 + a tank of gas at. $38.30 for a total of $269.19. Today, I found out they charged my card for $522.78. They said I was 2 hours late dropping it off, which I was but now they claimed by being late that it...

Thrifty Rent A Car / Dispute unfair charges

Re
RemyChong on Oct 31, 2015
My family and I recently rented a silver, Toyota Camry with the license plate HNM52 this year from Thrifty Car Rental in the month of June through Rental.Com website and returned it to the Wellington airport branch on the date 05/06/15. However, Thrifty Car Rental intends to claim $241.50...

Thrifty Car Rental / Out of the country [Partnership] third party bogus SCAM.

Co
countgar on Oct 26, 2015
DON'T LET LOW RENTAL CHARGES FOOL YOU !!! Federal trade commission is allowing this SCAM to continue to steal money from the consumers. When booking reservations through the Thrifty car rental website you are actually renting through the CarTrawler Carhire website in which there will...

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