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Tennis Express
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Tennis Express Reviews 8

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12:00 am EDT

Tennis Express Mixed Experiences but Worth Exploring

Tennis Express offers a wide range of tennis gear and equipment, but customer experiences vary. Some customers have praised the fast delivery and quality products, while others have faced issues with shipping delays and customer service. If you're a tennis enthusiast looking for a diverse selection, it might be worth exploring Tennis Express, but be prepared for potential inconsistencies in service.

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5:54 am EDT
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Tennis Express Great Bag, just the right size

Great bag with plenty of room for all the essential gear. I have 3 racquets in one side and use the other for balls, towels, and other misc. Items. The 2 side zipper pockets are great for smaller items such as cell phones, wallet, keys, wristbands, etc. Other bags sometimes have too many pockets which you might think is great for storage but I used to have to search multiple times to find what I was looking for. This bag solves that problem but still provides ample room for everything. Very happy with my purchase.

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2:54 am EDT
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Tennis Express Great Service. Mon Jan 25

Brett was patient and gave me great service for my return. It was at the Tennis Express on Westheimer (Houston). Did a GREAT job in helping me. He helped me with my exchange! Brett greeted me at the Cashier's desk and asked how he could help.

He helped me in the shoe section to select a new pair and explained that I would get a partial credit for the others, to be applied toward the new ones. I was VERY happy and satisfied!

He was patient and made me feel like a valued customer. I look forward to shopping Tennis Express forever. Thanx again Brett!
David M. (Houston)

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  1. Pros
    1. Wide Selection of Brands
    2. Frequent Discounts & Deals
    3. Expert Staff & Customer Service
    4. Fast, Reliable Shipping Options
    5. Comprehensive Racquet Demo Program
  1. Cons
    1. Limited Brand Diversity
    2. Higher Price Points
    3. Inadequate Global Reach
    4. Intense Market Competition
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Tennis Express The Best Service Ever

I wanted to buy a pair of New Balance tennis shoes because they're the only brand I know of that sells these in extra wide (4E). I went to a local NB store and not only didn't they have any in stock, but none of their other stores did and neither did the warehouse. I shopped online and found that Tennis Express had these shoes in stock and in my size (10 4E). I ordered them on Wednesday and received them on Friday with free 2-day UPS shipping. The shoes were brand new, in perfect shape, in the right size, and packaged well. The box even contained a return shipping label should I need to return them for any reason. (And they threw in a pad and pen!) Just simply terrific service.

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Tennis Express Very satisfied! Great savings!

I bought a pair of Nike tennis shoes that were on clearance ($120 regular -> $90 clearance).

I used a TennisExpress online coupon for an additional 20% off, so I got the shoes for $72. (Their online coupons come and go, so there might not always be good coupons to use.) I also used a $10 cash back offer on orders over $80 from RetailMeNot.com, so I spent an extra $8 to qualify for the offer. In all, I spent $80.33, but I'll got $10 back from RetailMeNot, so I got the Nike shoes plus a few extra items that I ordered (can of balls, overwrap grips, and a cheap $3 t-shirt) for a net total of $70.33, which is a great deal. The regular price of everything was about $135.

The prices/number in the above paragraph might be a bit confusing, but my point is you can save extra money on TennisExpress if you can use online coupons/offers. I saved almost 50%.

The TennisExpress website was a little bit buggy because it wouldn't let me pay with PayPal (perhaps it had something to do with my coupon or the RetailMeNot offer). I contacted two customer reps, which didn't help much (they said their site is sometimes buggy). I ended up paying by Visa.

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Tennis Express Complaints 3

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8:06 am EDT
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Tennis Express Very Bad Customer Service

Bought new Yonex Vcore Pro 97 tennis racquet that was supposed to have a 1/4 grip size. Racquet was embossed 1/4 but actually measured 3/8. Rare quality control error for Yonex. Tennis Express customer service supervisor told me Yonex has changed and now measures grip size from plastic pallet handle, meaning final handle wrap will make grip size actually 1/8 inch bigger than what is embossed on racquet handle. Totally absurd lie! Just a bogus response! The grip size is supposed to measure exactly what is embossed on the racquet handle and not an 1/8 different. Tennis Express would not take back the racquet because I had mistakenly taken off the plastic wrap on the handle thinking Yonex racquets are always what they say they are in terms of their grip sizes. Then supervisor lied to me again, telling me he would compensate me by sending me a thinner over grip wrap. This wrap never arrived. Very poor company! I will never buy anything from Tennis Express again. Tennis Warehouse is a much better company with very reliable customer service.

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6:57 am EDT
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Tennis Express Don't order from tennis express online

I ordered some New Balance tennis shoes from Tennis Express in October 2021 (almost 10 moths ago) and they were just delivered on August 18,2022. The shoes were charged to my credit card when they were ordered so they have had my money. I received an email a few days before they were delivered which is no longer my address. When I received an email that they were delivered I called Tennis Express to notify them of the problem. The first customer service rep said it wasn't their fault and he couldn't do anything to help. I called a second and third time, of which the CR's said they would have someone contact me. The 4th time I called, I was fortunate enough to be speaking with a manager. She said a claim would be filed and it would take 10 days to investigate it, but she would speak with her manager. I still have not received a call or email from anyone at Tennis Express. I have purchased multiple times from TE but will never do business with them again because of their lack of customer service. They have known that the tennis shoes were back order for 10 months and should have reached out to their loyal customers to keep them updated. I would highly recommend not doing business with them.
Becky Dallas Tx

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7:02 am EDT

Tennis Express Don't deal with them

You know, I never write reviews. But Tennisexpress is my only exclusion. My only exception. There is no one who would irritate me the same way and make me feel so angry.
I ordered several items 2 months ago, got a confirmation. It had to be sent soon. But yesterday I found out that my items were shipped. None of them. They are still in their warehouse. My question is what the hell, guys?
Why wouldn't you notify me?
Rhetorical questions... Of course, no one will reply because they don't care.
Disappointed.

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ddt1000
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Jul 19, 2020 6:55 pm EDT

So I want to buy tennis shoes. I don't know which ones will fit me since the old shoe I carried is no longer made, the Wilson Rush 2.0. So I ordered five pairs of shoes to try and try on with the intent of buying probably 2, maybe 3 pairs. Tennis express then sends me a note and says they are going to charge and extra $35 for shipping because the order is a large order. So if I order one or two pairs shipping is free, but if I want to buy more than a pair from you it is going to be $35 more?

Is Tennis Express Legit?

Tennis Express earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tennis Express to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Tennis Express is known for their high standards and safety. If you're thinking about dealing with Tennis Express, it's wise to check how they handle complaints.

We found clear and detailed contact information for Tennis Express. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tennis Express has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for tennisexpress.com can be seen as a positive aspect for Tennis Express as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Tennis Express's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Tennisexpress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Tennis Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

About Tennis Express

Screenshot Tennis Express
Tennis Express is a leading online retailer of tennis equipment, apparel, and accessories. With a vast selection of products from top brands such as Nike, Adidas, Wilson, Babolat, and more, Tennis Express has become a go-to destination for tennis enthusiasts of all levels.

The website offers a user-friendly interface that makes it easy to navigate and find the products you need. You can search by brand, category, or even by player, making it simple to find the perfect equipment for your game. The site also features detailed product descriptions, reviews, and ratings, so you can make an informed decision before making a purchase.

In addition to its extensive product selection, Tennis Express also offers a range of services to help you improve your game. The website features a blog with tips and advice from tennis experts, as well as instructional videos and a stringing service to ensure your racquet is always in top condition.

Tennis Express is committed to providing its customers with exceptional customer service. The company offers free shipping on orders over $50, a 365-day return policy, and a price match guarantee. The website also has a dedicated customer service team that is available to answer any questions or concerns you may have.

Overall, Tennis Express is a reliable and trustworthy online retailer that offers a wide range of tennis products and services. Whether you're a beginner or a seasoned pro, Tennis Express has everything you need to take your game to the next level.
How to file a complaint about Tennis Express?

Here is the guide on how to file a complaint against Tennis Express on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tennis Express in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tennis Express. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Tennis Express on ComplaintsBoard.com.

Overview of Tennis Express complaint handling

Tennis Express reviews first appeared on Complaints Board on Oct 9, 2017. The latest review Mixed Experiences but Worth Exploring was posted on Mar 31, 2024. Tennis Express has an average consumer rating of 1 stars from 8 reviews. Tennis Express has resolved 0 complaints.
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  1. Tennis Express Contacts

  2. Tennis Express phone numbers
    +1 (713) 435-4800
    +1 (713) 435-4800
    Click up if you have successfully reached Tennis Express by calling +1 (713) 435-4800 phone number 0 0 users reported that they have successfully reached Tennis Express by calling +1 (713) 435-4800 phone number Click down if you have unsuccessfully reached Tennis Express by calling +1 (713) 435-4800 phone number 0 0 users reported that they have UNsuccessfully reached Tennis Express by calling +1 (713) 435-4800 phone number
  3. Tennis Express emails
  4. Tennis Express address
    10770 Westheimer Rd, Houston, Texas, 77042, United States
  5. Tennis Express social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Tennis Express Category
Tennis Express is ranked 16 among 43 companies in the Sporting Goods category

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