Telkom SA SOC review: Invoice and service

every month my debit order goes off,then i start receiving messages to pay my account,then they cut me off,i have made numerous calls and got different stories all the time,i get told its with collections and nobody can explain what this is and why,they have debited my account and taken my money so i dont understand why they cut my lines,all i get told its with collections,then last month got hold of someone and he spoke to his manager and my lines were restored and he said it is all soughted and wont happen again,now i get a message about suspending my service if i dont make payment,then i get an emailed letter of demand,so i call again and the lady says my payment does reflexed on her system so just ignore the messages,and guess what my lines were suspended a couple hours later.what im not understanding and they cant tell me why this is happening all i get is it is with collections but they have taken my money.all you get is call centre agents who must be reading off a screen cause its the same story everytime with no explanation.i have 7 contracts with telkom.you cant even soeak to someone higher than a call centre agent