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I just had a bad call experience with a consultant by the name of Andile Gumbi who didn't want to listen as well as hung up the phone while I was busy speaking to her.
I was calling Telkom for the 6th time today trying to resolve a case that was logged on the 24 November. I made a payment in a apparently incorrect account number but it still went to Telkom, I called the 1st time and did not get joy at all, went to the branch was given a number to call again. Called for the 2nd time and was told that is an incorrect number and was given another number to call again with my airtime and their consultants are very rude, impolite and aggressive. Called again when a gentleman gave me an email address sent an email and waited for 3 days then called only to find that the case was not logged after doing follow up twice via email. She helped me to log the call then she advised she sent everything through and I will see with restoration if the call was successful no one emails back no one calls I'm the one that does follow up. Today I received an sms saying the case has been resolved to my surprise wifi is still not working when I got home then I called only to get this Andile who have no morals or discipline. I am very much unhappy with their service and on top of that they deducted my account today and will do the same nonsense when they have to pay my refund.
