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In December 2023, Telkom debited my husband's account, it bounced as I am the one that put his money into the savings (i was very scared of card cloning etc )especially with it being December.
Instead of Telkom emailing him about it, or an sms, they sent nothing.
As i was in hospital, I didn't check the account and see that it bounced. We received NO communication about the account not being paid etc.
Fast forward to January 15, they debit R2012 from my husband's account - this was on the 15th! it shows on the transaction list.
Today our phones were both suspended. So he calls, they ask for proof that the money was paid. Keep in mind, if something is paid by debit order, surely within a day or 2 it should show on your account. Now I am asked to send proof, okay I send the transaction account with a screenshot from the internet banking showing the date, etc.
Will they now send me an email stating this: "Kindly advise the customer to send a confirmation of payment showing a bank stamp , reference number used and account number that you paid into . Please do not send the bank statement as it does not have the information we need for tracing payments . Note: Screen shots are not accepted for tracing payments"
SO WHAT YOU TELLING ME IS THAT MY HUSBAND WHO IS A NURSE, MUST TAKE TIME OFF WORK (TIME HE DOESNT HAVE!) TO GO TO AN FNB TO ASK FOR DETAILS OF THE ACCOUNT THAT DEBITED MY HUSBAND'S ACCOUNT! (TELKOM'S ACCOUNT DETAILS AS IT WAS A DEBIT ORDER) WITH A STAMP, WITH REFERENCE NUMBER USED ETC. BUT ITS THEIR OWN DEBIT ORDER - IT WASNT AN EFT! ALL THIS BECAUSE TELKOM CANNOT WORK TOGETHER TO FIGURE OUT THAT ON THE 15TH THEY ALREADY TOOK THE DEBIT ORDER! DO NOT TAKE A TELKOM ACCOUNT OUT - THEY ARE USELESS!
THEY WANT TO WASTE CUSTOMERS' TIME WHEN THE MONEY IS ALREADY IN THEIR ACCOUNT. THIS IS PATHETIC SERVICE! I AM DISGUSTED IN THEIR INABILITY TO UNDERSTAND TIME IS MONEY AND THEY WANT TO WASTE MY HUSBAND'S TIME WHICH = LIVES - FOR A STAMPED BANK PROOF THAT THEY DEBITED THE ACCOUNT! PATHETIC!
Claimed loss: Account being suspended unnecessarily! - A day of work calls
Desired outcome: I want the account unblocked - they don't have a right to suspend an account if it was paid. I also would like an apology for the inconvenience caused by their mistake.
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