TD Bank
reviews and complaints

I just got off the phone with a customer service representative named Ryan. I attempted to deposit $1000 into a FanDuel account after returning home to NJ from NY. The discrepancy in my zip code caused FanDuel to reject the transaction, however my TD Account was still debited $1000. Upon calling TD, I was connected with Ryan within 30 seconds. I explained the situation and Ryan assured me he would look into it. He engaged leadership for confirmation and credited my account for the $1000 all within 13min. Coming from someone who works in banking, this service was unmatched. This isn’t the first time I’ve had to contact TD customer service with an issue (unrelated to TD, I may add) that has been resolved expeditiously. I am not a person who ever writes reviews but would be remiss in not saying you all do an INCREDIBLE job in how you operate not only your business but also your customer service. I can assure you that you have a customer for life (keep in mind I work for another financial service company and still choose to bank with TD). I also recently choose the TD Ameritrade platform and couldn’t be happier with the service. Please stay safe, healthy and continue the amazing service you provide to your banking customers. I provide my full consent to TD Bank to publish this review/testimonial for other customers in the future.

The pros
Awesome technology. Doesn’t work with money orders. Has saved me multiple trips to the bank. Is a game changer.
The app on the phone is great.
The cons
Not so convenient anymore
Many bank branches in my area are closing. It is getting less and less convenient.

Ridiculous convenience fee policy
I am beginning to think the bank makes most of its money from charges to unsuspecting customers.
The bank charges me a monthly convenience fee of $35 each time my balance drops below $1500.
On one occasion the balance dropped below the setpoint for less than 24 hours but I was still charged that convenience fee.

Ridiculous overdraft fees
I deposited funds into the account on the same day a large check cleared. As a result, I was charged on overdraft fee. I have an Acorn account linked to my TD account that rounds up purchases and puts pennies into savings for me. So if I charge $9.95 on my credit card, acorn rounds it up to $10 and places five cents in my acorn account. Because I was overdrawn TD Bank charged me $35 for a five cent acorn transaction!
This is not a bank that has its customers interests at heart. This is a bank that is booking its customers so it can generates revenue.

Many other options
T-Mobile, my cell phone company, now has a bank that pays me 4% interest on deposits up to $3000. They do not charge me $35 each time my balance drops below $1500.
Discover card now has a bank.
PNC has better options.
In short, I have too many options to waste money with TD Bank.
I am cutting the cord.

Rob vermillion NMLS #1278408 has been such a great help to me I cannot say enough nice words to say how pleased I was with his professionalism and understanding with a problem I had with a check given to me that was from another bank. The check was good and cleared but then the bank it was written from said it didn’t look right and pulled out the funds? The lady that gave me the check called her bank and was told the same thing by them. But instead of correcting THERE mistakes, the check was being sent back to me to redeposit? Rob informed me that this same mistake had a good chance of reoccurring so if there was another way I could get the funds from this lady that would be a better way of dealing with this situation. I cannot explain how upset I was because now that that happened I was in the negative balance and would have to deal with fees related to bouncing checks and so on. Rob assured me that he would take care of these fees and has beenSuch a great help since I have had to talk with him I think every day for the past three or four days concerning this problem. Again I cannot say enough good things about Rob vermilion and if his professionalism is as good as everybody else’s professionalism at TD Bank then you have a customer for life with me. If I knew Rob’s address I would send him a birthday card and a Christmas card this year and probably for the next few years. Again I hope you understand how happy I am with his performance and his help with this issue and his understanding and professionalism and let him know that Derek Kaufman said thank you.

After Logging into the TD Bank APP, choose Mobile Deposit. The first step is to enter the amount of the Deposit. The second step is to endorse or sign the back of the check and enter the account number, then take a clear picture of the front and back, choosing USE or RETAKE to verify you have a clear picture of the Check. The third step is to choose the Account you want to deposit the check; following those chooses there is a long paragraph of Terms and Conditions; therefore, you have to scroll down to the bottom of the screen and there is a DEPOSIT CHECK button to press in order to deposit your check.

For the longest time I was unable to make any deposits through the TD Mobile Bank APP. Even though I would call the Bank and speak with their Technicians but they never had a resolution to resolve the problem. By accident, I happened to scroll down the page where the accounts are located, past the Terms and Conditions and at the bottom I saw the button DEPOSIT CHECK to finish the step to “Deposit a Check.” At that point there is another button if you have another Check to Deposit.

I call TD Bank and spoke with a Supervisor, in the Technical Department, and gave a suggestion to move the DEPOSIT CHECK button above the paragraph so it is visible to make a Mobile Deposits for the end-users who have had the same problem that I experienced.

I encouraged the Supervisor Technician to enhance the APP to add the finger print feature to Log In to your account. I also encourage the Supervisor to have the Technical Department update their Website on the Secured Message Center since some of the options are definitely outdated.

If this app came out within the first few months of the app store, I'd expect this kind of quality. At this point, we as users have come to expect a level of quality (even from free apps) that his app does not deliver. It's not even about features. It's about the quality of the features that do exist.

It seems to me that the developers designed this app and that user-experience or information architecture are two things that weren't even considered. Based on the website and this app, I would be surprised if TD even knew what UX and IA even were.

If you're not going to innovate or invest real time into doing this right, at least copy the similar apps that are doing very well (Mint for one). Especially the pass-code logic. I shouldn't have to enter my username, password and security question every time! And can the font get any smaller!? Why are the buttons for customer service just as big as the ones to log-in and find locations? Does TD really think that I will need to contact customer service as often as I will need to log-in? It's called hierarchy of content, and the biggest thing on the page is a useless picture of some girl with a phone overlaid on top of the old Windows wallpaper!

If someone from TD reads this, do us a favor and hire an agency or a small group of experienced UX, IA, designers and developers. Your current process (probably internal or over-seas) is obviously inhibiting your ability to provide quality digital products to your customers (let alone in a timely fashion).

PS. I do this for a living, so it might be somewhat harsh, but I am only verbalizing what most users realize subconsciously. Plus, this is free market research.

Overall it’s a good app, but there are quite a few things I’d change to make it friendlier.

It would be nice if I could claim my visa rewards from within the app., without being re-directed to the online bank website.

Also it would be even better if I could access TD Go from within the app. Loading a TD Go card is a headache on their website, it didn’t recognize my login information (even though I’ve always had the same log in info) and it locked me out of my account. Then I called the TD Go phone number trying to reload the card, the robot kept asking for card numbers, expiration dates and security codes and SSN’s for a simple $20 reload. Then I didn’t have one of the cards next to me, the timing to give it the information expired and I automatically have been redirected to talk to a customer rep., which I had to stay in line for one that was available. I gave up! I’m just done, been on the phone for minimum 20 minutes for a simple reload. I understand security is important, but it’s just too much. This should be a very simple money transfer that could be done from within the app, from the parent’s card to the teen’s card. When my son is asking for a reload, the first thing that comes to my head is “gosh, I have to go through all that hassle again!”.

Another thing that bothers me is, they have a delay in posting the transactions. After I shop with the TD card, I get a notification in my phone and an email to confirm the transaction, but when I go to the app, the transaction isn’t there at all (it’s not even shown as pending), it appears in the app about 2-3 days later which is confusing because you really never know exactly how much money you spent, or how much money you have in your account.

I’m sure that this app works so grateful to rub the people! I totally no recommend nobody to open a account with TD Bank! All I can say about it and recommend to everybody to close it before they hurt you like they did to me and my relatives! They rubbing People like no mercy! One little example: you payed late , your payment let’s say minimum payment one hundred right and you think you done, and then they charge you late payment for 35$ and you don’t have a money on your account, they will take you negative for 35$ and than they charge you overdraft fee for 35$ what that means they take you down for 70$ minus right? Right! When they can send you all together 100$ and 35$ late fee, but no you pay 100$ and they wait before you will have less then 35 $ on your account, only after that the charge you 35 $ late fee! To get another 35 for overdraft fee! I’ll tell you more let’s say you have a money on your account some amount no metter and you spent, a soon they see you don’t have a money on your account they charge you some monthly fee for the card or having an account with them! Believe me people the sitting and waiting when you will have not enough money to be enough for that payment! They not touching your money when is available for it! Only than they charge you when there is not enough for it! If anyone will interested from TD bank I’ll show my statement to proof my whatever I’m talking about! Not only TD bank management, anyone will interest I’ll send you copy! I’m so mad on them! That I wouldn’t right so big review! So much time I made my account positive, but after couple days I’m getting negative again! And they do that over and over again! Around me who I know they saying same thing! TD bank is a legal rubber without guns!

I installed this the first time back in Fall 2019. I used it a few times to pay bills and make deposits. This January , my td checking account had allowed Chinese to make two different micro deposits to confirm this hacker as legitimate to withdraw my money. TD BANK HAS NO WAY TO CONFIRM ITS YOU TRYING TO ACCESS YOUR ACCOUNT. I happened to discover these deposits and called the bank. I had to travel to the bank where I was treated rudely by a nasty customer service rep. She was in such a hurry to get done that she made several mistakes including forgetting to get my signature. She handed me an incorrect atm card before rushing out of the cubicle. I went back and signed for her. This week it’s the app not working. Yesterday I tried 3 times to deposit my special $1200. covid check.with the app. When it just wouldn’t I waited to try again. Today I tried to deposit a different check and it wouldn’t do it. I called td and was told I had to wait for the technical department. After after waiting 45 minutes I did what I knew their guy would say. Since there was no update available, I uninstalled the app and restarted the phone. I tried the new check from today first and it went right through. I then tried my trump special $1200.(if you can it’s important to just invest those checks so there will be no help for trump or his re election. This app still will not let me deposit the trump special $1200. So I have to risk my life to go stand in line at the bank due to a faulty app. I can’t even get a text message to go to td. If an app is not ready for prime time then don’t release it. This serves as notice 5 for td that I am having problems with their online banking and app. The people at my branch are all very nice except the one woman in a rush.

Guys never put money this bank. It doesn’t provide any assistant and branch if you are going going another country or state even for temporary travel. I go locked up 1 year ago and that time I was locked because I called them tell them “ hay TD bank, I am sending money to another bank because in my state TD bank doesn’t have branch and I don’t get good service during issue from your branches. So, I am sending money to my another account.” Then they block me from the online, account, debit card. Unfortunately I do not have my old phone number. They haven’t give my money back still. I have to pay almost $800 for flight tickets, $500for hotel to go TD bank branch to get my own money back. Even I talk with lawyer and other office to get my own money back, I provide all proof but still they don’t give my money back. I do not have that much money to go court and proof by judge to get my money. When I ask why you block my account the they told me they don’t know. 73-14 37th avenue new York TD bank branch some officer or assistant told me “I do not have time to talk to you because I have go to meeting. We don’t care what ever the reason for blocking , you will get money only after you came to us face to face.” I am 100% sure that I put my correct password and user name during online bank open, there was no reason to block my debit card. And after long time I was not able to use my account then my account get deactivate. It looks like If I will die by some reason they will never give that money to children or parent.
One of the disgusting bank. You took our money which is we made by hard work everyday. I might have to pay$[protected] to get my money back but your bank after then bad blessing for this bank.

Do not think this bank will be helpful like other bank by location and staff.

Literally all I need this app for is depositing mobile checks. All over the place it says when depositing checks using the app it’ll be one business day until the funds are made available. So I put in some checks on June 28th, expecting them to be in on July 1st, since it was a Friday when I put them in. Turns out they’re not planned to clear until July 8th! That’s 10 days after I deposited them through the app. It’s literally the only important feature I need from the app. Meanwhile my friend deposited his checks for similar amounts on the same day and got his before the weekend. I asked why, and there’s no particular reason, they just decided they needed to verify the checks. Which is fine, except I have bills to pay and it explicitly says one business day so I counted on it taking one business day.

I even asked to cancel it so I could open up a new account somewhere else and just bring them into there in person. They informed me that they were completely capable of cancelling the process if I brought the checks into a branch (which I can’t do since I just moved and the nearest one is two hours away now) for verification in person, but that they wouldn’t otherwise (because otherwise they wouldn’t have access to that money). So my only option is to stretch out whatever food I have left and hope my landlord understands why my rent is over a week late now because I made the mistake of using this app when I was really counting on getting my paycheck.

The moral is, don’t count on them or the app. I figured I’d stick with TD after I moved even though there aren’t branches close by anymore, but after dealing with this I’m heading to a new bank on Friday to set up an account with them instead. I’m not dealing with this every time I get more than $100 in a check. What’s the point?

Update: 10 days later still waiting on these checks to clear. We’ve gone from June 28th to July 8th and they’re still holding my money.

Overall the app works for basic banking needs but if you plan to manage multiple accounts with frequent transfer this app will drive you insane with its clunky, dull and unintuitive experiences. Logging in - after enabling Face ID, it will always try to scan your face on subsequent logins. Convenient for those who manage single accounts, but if you need to switch logins often, this is a pain, you will need the scan to error out first. It should just default to the login screen with an icon or button to tap to manually activate the Face ID scan instead. Password manager integration - I use Lastpass, and I noticed that TD bank logins are not automatically filtered when I try to bring up the Lastpass password populator. On my Chase and BofA apps, the apps are smart enough to filter my login credentials I can use based on the respective bank domains. This requires a lot of manual typing to bring up my various TD accounts I manage for my family. Zelle settings - there's only one way to navigate to the Zelle page from the home screen, and it's unintuitively called Send Money. An alternative way to navigate to Zelle should be provided within the checking/savings account screen. Ideally rolled together with the "Transfer" button as a sublayer. Also, it's terrible that the Zelle account's email address/phone number is masked when you try to view your own settings. Why on earth would I care to have that masked? I need to quickly see which email or phone I assigned to the account for others to pay me. There should be an unmask feature or simply left unmasked to start with. Finally, navigating to the Send Money page for Zelle transactions fails half the time. You just end up with a white screen until you go back and retry and hope to get lucky. Mobile deposits/bank check transactions - no integration with the check images. Please enable the ability to view issued or deposited checks. This is well done on all other major banking apps such as Chase, Citi, Bank of America. I don't want to log in to a webpage on the computer to view this. Generally the app is fine if you are a basic user, but for those with more multi-tasking needs, it's frustrating. These should be easy enhancements though, hopefully the TD mobile development team takes note and makes the app a bit more polished.

I wish there as a way to award 10 stars ! I would like to take this opportunity to compliment the “TD” way of life. I began my relationship with TD Bank in early 2015, after relocating from PA.

From the moment I sat w/ Danielle at the Hazlet NJ location (off Bethany Rd) I new I was in the perfect Bank.

After working with TD for several years, with everything ALWAYS going perfect... or in the rare occasion it was a simple bank glitch... everyone ( no matter what their job description states ) would always stop to say Hello & see if they could help me. The TD Bank traditional branches are heads & tails above and beyond any other bank OR financial institution.

The TD app is a great way for me to check my balances, transfer funds from account to account, utilize the Zelle money wire system, make deposits and so much more. The TD app is very user friendly and always handles all my transactions with perfection & ease, it is all right at my fingertips.

TD is ALWAYS on point with regards to anything that seems “odd or fraudulent”. I have traveled the USA/east coast region for business & dealt with many other banks over the years and there is no comparison to all the things that make TD stand out against all banks ( big & small) with all the services they provide with the internet app service. In addition, the 24/7 TD personal contact phone number that is available is just the icing on all the help & service TD provides.

I recently relocated back home to Arizona to enjoy my retirement. The sad part of this is TD is not set up in AZ (yet)! Well I experienced such an over whelming amount of help, guidance & support from every level of the TD Bank staff. Due to their continued efforts to maintain the TD Bank “mission” & way of a perfect customer service score every time is so very refreshing, especially over the last year events!

Thank you TD Bank for a perfect banking relationship with the expertise of every member of your well chosen TD Bank team.

I have not left TD Bank and they will continue to handle all my banking needs as things settle in here in AZ. The Mobil app is such a blessing and makes my day to day transactions simple, easy, and quick!

Keep up the standards that make TD Bank stand out in the banking world. Trust me, you will not be dissatisfied in any way once you make the choice pick the PERFECT bank that actually treats all customers like family and are ALWAYS available to help!

The old app left much to be desired. The new one is equally disappointing. How is it that you launch a product without testing and correcting glitches?! Then have the nerve to send an email from CEO to summarizes what y'all "think" glitches are after weeks of app in production - holy mackerel, I'm simply stunned! I've spent 20+ yrs in IT work; I'd been fired and/or lost a client if I rolled out a product that simply doesn't work! App = mobile, no safari wanted or needed! What's the point of the app?

Come on TD you can and must do better in this day and age. Launch an app that actually works on a mobile device and is self contained. Why would I want to launch app and that launches safari, log in a second time to a non mobile ready screen and struggle to pay bills? That doesn't appear to have changed with the "major updated app"...sigh. Now you've developed and launched an app that has zero mobile functionality - good grief! Who wants to try and scroll around to try and find buttons and services in an app that's not really an app because I'm in safari on internet! Oh and I cannot shrink screen either. It simply does not work!

If that's all not bad enough, customer service simply doesn't respond. Two email inquiries unanswered after weeks. I'm a disabled person that relies solely on my phone for all my everyday needs; internet, apps, banking, shopping - everything! I thought it was annoying to take all the extra steps before...but now I can't even pay a bill!

It's a travesty that any organization would release a technical product without proper testing. But then to boast it's a wonderful thing is really a joke - a few more days of arm twisting the hubs and we will hopefully give our business back to Suffolk Federal Credit Union. Great customer service, an app that actually works and staff that truly care about their customers! One last thing, I am a loyal customer to all companies I work with; in 25 years this is the second bank we've used. We don't "hop around" - we're loyal, clearly to a fault in this instance. Same cell provider 20 yrs, same land line, tv, internet, fuel company, pharmacy...etc.

Shame shame shame TD! Get some IT professionals that actually know what they are doing. Honestly anyone who was involved in this project should be fired! It's impossible with live data testing these issues went completely unnoticed. It blows my mind! This really isn't rocket science. Other banks and credit unions have mastered it for years now. Disgraceful and insulting as a customer that any company would put forth such complete and utter garbage.

All I can say is WOW - I am so sorry for the people that have to
Live with,
Deal with,
or GOD forbid
Answer to

That last app reviewer that posted on Jan 10th 2018. It has become apparent to me over the years that People who choose to share their negative experiences also Thrive on Drama and chaos ! They will never change their perspective that the world does NOT revolve around them and to maybe look outside their little Box that they live in, and see that their experiences, although sometimes very real and important to others that maybe impacted moves the needle NO where because they CHOOSE to certainly GO OVER the TOP. The BOOK that you chose to write ranting and raving about an app clearly shows you ENJOY Drama. I am sure the majority of people that take reviews into their own decision making Couldn’t even read the entire novel that you chose to write because it was as if you where dealing with a potential Nuclear Disaster on your hands and you where saving the world.
As I painfully FORCED myself to read the review, so many questions became apparently clear.
Its clear that you believe the world revolves around you and although everyones time is just as valuable as the next persons, yours for some reason trumps everyone else's- and How dare TD bank do this “To YOU” i believe that it doesn’t matter if your an attorney making $400 Dollars an Hour or a Stay at home parent that does not have an hourly wage, BOTH of their time is just as valuable as the other.

The amount of TIME you chose to convey your negative experience with the app vs how valuable your time is
did NOT Correlate whatsoever ! The amount of time taken to repeat, repeat and repeat the same issue clearly shows my point.
The way that you chose to take absolutely NO Responsibility of YOUR OWN clearly shows you choose not to look at all aspects of the situation and just maybe take a little ownership of your own instead of escalating the situation to a CODE RED - the sky is falling.

I am in no way saying that this situation did not take place, however to bring it to the level that you chose to, and adding insult to injury with including your choice to goto another Bank definitely shows your ability to look at things objectively and come to a rational conclusion that does not effect other in a negative way.

If You Really believe that other institutions do not have technology issues day in and day out, and YES at a level that you had- you are sadly mistaken.

It is also clear to many if us that the majority of the ownership of this issue along with how it was handled by you personally, more then likely had much more to do with the actual problem NOT being fixed then any potential design or functionality App problems.

It just amazes me when I read these off the Chart negative reviews from people, that it never produces that Thought in your head that maybe you where exaggerating and that you should start to actually focus on popping your bubble and learning how to effectively communicate to obtain the answers and conclusions you so desire.

Just think - how did the world rotate 20 years ago when apps where just something that was seen on the Jet sons and the tools we had to work with was the ability to work with one another to solve a problem .

It amazes me sometimes how the human race could even survived the decades of NOT having cell phones, 4-Get computers - we have hand held computers now that are more powerful then those that operated Nasa, yet today we have can hold 256 GIGs in our hand compared to an entire room that it took filled with drives that only produced 500mbs and OMG- Rotary Phones to boot!

I am just trying my best to rant and Rave like the reviewer that actually believed it would produce positive change in fact all it did was make many People shake their head, roll their eyes and actually have a perspective on life itself .

Best of luck in Life by continuing NOT to take 1 ounce of responsibility or forcing yourself to look at different obstacles in our lives from outside your own personal bubble and to realize the SKY Us NOT falling and the world will continue turning even if it appears your world is in the middle of a Nuclear Disaster.

Rated 1 out of 5 stars

TD Loan modification, check your math.

If you ever received a loan modification from TD Bank check your statements as they have made costly mistakes to my mortgage which is what brought us to Federal Court. Not only have they denied the allegation they have already cost me well over $250,000 in legal fees trying to right my account. It's a David vs Goliath fight that I am going to win as TD breached the contract and its fiduciary responsibilities. Check the case for yourselves and decide, you too may be the victim of the mistakes and misrepresentations I have experienced. Please spread the word.

9:22-cv-81037-AMC Krieger v. TD Bank N.A.

Aileen M. Cannon, presiding

Bruce E. Reinhart, referral

Date filed: 07/15/2022

Date of last filing: 12/22/2023

Date of experience: December 31, 2023

Hello,

I recently refinanced back in May and I received a minimum balance due letter and then another one doubling the minimum payment to 80 now in October. I closed my balance with the refinance and should not have a balance due or any minimum payments to make.

Please remove all balances from account ending in 4303 for Arterbury, Steven.

[protected] in case someone would like to call me. I can not get through to the number on the letter as it keeps hanging up on me when trying to speak to someone. Not very good service on the follow up phone with the letter TD. Very dissapointed in you..

I was told that I can transfer money from my TD account to an international account by issuing a cheque to myself. I have done this on July 23/23 and the cheque was returned on September 7/23 with the note "unable to contact maker". On the back of the cheque was a stamp "Cancelled TD Bank Global Operations. All my contact info is on my account and I was never contacted.

In addition I was charged 215. Euros for the return of the cheque.

I am looking for other ways to transfer my money. Since I am not living in Canada I cannot do a wire transfer of Global Transfer. There has to be a way to do this.

After calling the corporate office at [protected] and talking with Kulit/CSR,

who requested that I give her my credit card number which I did not feel comfortable about so I asked her if she could pull my account up by my name, phone, or address.

After she repeated back my information, I noticed she entered the wrong information, and I requested to speak with her supervisor, well she hung up on me.

This is no customer service!

No hard feelings please give her more training so she can be equipped to help the customer.

Thank you

I used my debit card 9/4 at an event and within a hour of going to Walmart my card declined. I called the bank and of course no response. I went to the atm to get the rest of my remaining money in the acct.. Unauthorized Usage came up at the ATM! I just want my acct closed at this point and the remainder of funds that was in my acct sent to me in a check..

Do not trust this bank. I opened a card with them at a retailer. I have tried over and over to make my payments and their system rejects my payment. I confirmed several times my information was correct before I submitted my payment. I paid three weeks early. I received a letter on the exact due date that it was rejected. Then I go into the system and a message that was not there in the first two weeks was all of the sudden there AND dated on the same day I made my payment?! They are a few driven bank and seem to manipulate the system to ensure you pay more and more fee. How is it that I am not able to now see what bank information I initially put into their system? It will only allow me to see the last four numbers. How do I know that they are not changing the numbers I put in to benefit them in another fee? DO NOT work with this bank!

I visited TD Canada Trust branch at Hwy 7 and Warden Ave at about 12:30pm on June 22, 2023 and waited in line for about half an hour then it was my turn. i put my bank card in and keyed in my PIN Number in front of your staff named Justin Kim. I told him I wanted to buy a bank draft of exactly 85,000 Japanese Yen. He then asked around and the other guy showed him where to get an unprinted draft paper. He then asked me for an ID, I showed him a Driver's license he looks fine with that after carefully checking with the screen in front of him and returned to me. He then told me that TD does not send funds to Japan. And he asked me whether I need that in cash. I replied no and I was feeling strange that TD as one of the major banks in Canada and don't send funds to Japan. I then left. My complain is that the person may not fully understand what he need to do as a TD teller/representative because before my turn with this guy, J. Kim, he dealt with a senior lady, and he cannot do what she was asking him to do as well. She had to move to adjacent teller. If TD has any new person normally an experienced person standed behind that person most the times to make sure he/she in doing things right.

usually i really like and rely on the td bank app, but the past week or so (probably after the latest update) i can’t sign in. my app is set to remember me and there’s nothing wrong with my username or password, but when i hit login, i just get the loading circle forever. i will leave it and come back 15 minutes later and it looks the same, as if my connection isn’t strong enough (but all my other apps work perfectly fine, and i’ve tried it connected to different wifi networks and on my LTE data). please fix this soon, i have checks to deposit!

The mobile deposit option is great... when it works. Many times tells me it can’t read the check etc. Also on the website on my desktop many times get error message when trying to view deposit details or check details. Otherwise good experience. I just hate when it doesn’t work and it happened too often with the new site rolled out last year. Now with a shortage of employees and most deposits done remotely to save time, this gets increasingly frustrating when the system doesn’t recognize the details on the check usually when handwritten. Oh well

Every time I try to login through the app, I get the “We’re working on it” 404 sign with the thundercloud icon.

It is incredibly frustrating! I just want to see my account, but not being able to login through mobile forces me to use my office desktop to try to access my account—it’s not a big deal, but I really rather not have my desktop have that information for everyone to see as they walk past me (open floor plan here at the office).

I updated the app, and I’m still having trouble logging in to my account. What gives?

UPDATE: still cannot log onto mobile app.

This app is awful. I wish I could give it zero stars. Whenever I try to mobile deposit a check and I try to key in the dollar amount of the check, the numbers go crazy. I tried to type in $440.00 and instead when I hit “$440.00” it types in $4,000,400.00. Then when I try to hit delete it just ads zeros to the number making it astronomical. I even showed it to the teller at my local branch and he had no clue what was going on. TD bank has awful online banking and this app is awful. In this day and age it’s unacceptable. I am thinking of closing my accounts because of it.

Within 2 weeks of switching to TD, the app would not let me access my accounts because the system was down. This happens CONSTANTLY. I honestly wouldn’t be surprised if it happened daily. It’s extremely frustrating when you need to quickly check what’s available in your account. The slogan “America’s Most Convenient Bank” has got to be one of the most misplaced slogans I’ve ever seen. I rarely write reviews like this, but my frustration over and over has led me to do so. Hopefully TD accepts this as feedback so they can finally get up to speed with their customers’ needs.

I love the app. However in the last month the mobile deposit has stopped working. First it started last month when it would take a picture of the check and looked clear while taking it but then the stored photo was blurry and the app would say it could not deposit it because it could not read the picture. Now this month when I try to take a picture, the capture photo screen just stays black and does not even allow me to take a picture. The mobile deposit on other banking apps I have still work fine so it is not my phone but it is the TD Bank app itself. Love for you to fix this!

Go to log in and it tells me “something doesn’t quite match” so I go to change my password and it won’t let me use the password that “ doesn’t quite match” cause it was previously used. Don’t use this bank- I’ve had numerous technical problems with their site/app. As for the [censored] in the reviews ( probably a shill him/herself) claiming those of us having technical problems with this app must be because we have financial problems- I can only laugh at the stupidity of such a comment. I have accounts with 2 other banks aside from TD and have no issues with hire technology whatsoever.

Just switched from chase to TD because they’re closer. Banking wise I’m just starting out but the app itself is not as user friendly as any other banking app. With other ones when you open the app it does your Face ID once you open it and you’re logged in. This one you have to click on account load that page- re type your password each time because for some reason all week when I try and set up Face ID it says error try again later. It’s easier to just use the website on safari. At least that way it saves my password and the login option to your account is right there when the page loads.

I have just opened an account with TD. I downloaded the app and I have never had so much trouble with any other bank app as I’ve had with this one. I have tried to deposit checks on multiple occasions and it does nothing but screw up. It tells me to put the check on a dark surface. I have it on a black table. Things like that. I’ve deleted the app and downloaded twice now and it still has done absolutely nothing for me. It shouldn’t be this much effort to deposit a check from your phone. I’m really starting to regret leaving Provident Bank. Not once did I even have a problem with their app.