Synovus Bank
reviews and complaints

I have been banking with Synovus for quite some time and have come to find they run the bigger charges first in order to get more in OD charges. I had several charges on one day where I had the money in the bank to cover these charges when something inadvertently got charged to my account the following day; however, they ran these charges first, causing me to be charged overdraft charges of $36 times 6 instead of only the 2 charges it should have been. They ran the bigger charges first, the ones that came in a day after the smaller charges, in order to charge more in OD fees. This was admitted by one of the employees at the bank.

An employee names David F , in Florida, pushed my credit application through without my permission, which hit my credit report. This happended on Feb. 17. I want this hit removed from my credit report immediately by Synovous. David F pushed my credit application in without my permission which hit my credit report. Then he called me minutes later and left a message. I did not apply for credit from this company. I halted my online application because l was waiting to ask them questions before l applied. Out of the blue, weeks later David F called while l simultaneously got an alert on from my credit that Synovous checked my credit. I want the hit removed from my credit report immediately.

This bank kept money from my account after I closed it. Issued check and then put stop-payment on it, bouncing it at my new bank. Synovus issued a check for my remaining balance after closing my account. Once deposited into my account, the check bounced because Synovus placed a "stop-payment" on the check, as can be seen from the attachment. Synovus claims it cleared their account so there was nothing they could do. I would say that the check with Stop Payment stamped on it proves there is some kind of mistake, especially if it shows paid in Synovus's system. As the dollar amount is not large, I don't feel there is any legal recourse worth taking, but I would advise people against dealing with this bank in any capacity. I would like them to honor their responsibility as temporary custodian of my money.

I have been attempting to close all of my accounts for over a year and now they are looking to re-open my accounts and bill me for lack of use I received a "Notice of Inactive Account" today (April 24th) dated April 21st. The letter states that because they emptied my checking account with fees 13 months ago, it is now considered inactive. I have called on multiple occasions to close all of my accounts with them and am not able to do so. I spoke with an individual a their contact # on the letter [protected] who stated that I needed to sign the form to reactivate the account in order to cancel it. The other issue with this is that the form doesn't have an address on it where the form would need to be returned to. They closed the local branch where I opened this account and are constantly giving me the runaround on policies to get my accounts closed.

On June *** I called Synovus Bank at X-XXX-XXX-XXXX and I informed them that a pending charge for a very large amount was pending to a person I never heard of and to stop the payment from occurring. Well, this did not happen and not only did they allow it to go through they allowed other charges to go through without my consent. The fraud department was supposed to be monitoring my account and they failed to do so. Anthony *** who is the Branch Manager at the *** branch informed me that they will not refund me the money. Jack *** who is the Bill Pay Servicer informed him that I will not be refunded. All phone calls were recorded on both ends and therefore I have proof of me calling to report this before things got out of control. I was also told that I had to pay a $120 fee to investigate this fraud and if I didn't the investigation would not continue and if I didn't pay today it will be $240 on Monday.

Outrageous overdraft practices, no matter what "protection" is available Synovus regularly practices picking and choosing when they want to hit me with overdraft fees, and it's been outrageous this year. The past few months alone i have paid literally hundreds of dollars in overdrafts, and when i swiped my card i had the funds fully available. The last time i was having issues (about a year ago) i was forced to sign up for "overdraft protection" which was the worst mistake i have ever made regarding banking. The fees have been unbelievable ever since. I'm trying to feed my family during a pandemic, and synovus is charging me $30-120 (average) every single week for purchases that had the funds fully available when i paid. I'm working as much as i can and just paying bills. Calling them gets nowhere, they will just talk in circles and blame the customer. I've never had a banking experience this awful, and i will be closing my account if this is not resolved.

I have had enough with this bank. I have been charged over draft fees countless times since I have had this account and it is outrageous! Granted during the pandemic I experienced some problems financially including losing my job. I was very appreciative for their help. Now that I am working, the fees keep adding up. When I make purchases using my card the money shows to be in my account but after almost a week the fees are added on. For example I paid my car note for 311.00 and before I paid I checked my account which showed 633.00 was there. I made sure to check before I purchased anything because this is not the first time this bank has done this. I check my account some days later and see I'm over 188.00 which I don't know how it happened. *** I check my account and I have 500.00 worth of over draft fees. This is unacceptable and something needs to be done. It is not fair to the customer. When the money is there please take it immediately. I want my money back.

While on a graduation trip for my son the hotel where we are staying had to change our room due to hotel issues. I was told that the room change would be at no charge due to being their error. However later that night when I checked my account I was charged, I transferred money to cover the negative balance. I contacted the manager the next day and was told that it would be refunded but it will take up to 10 business days. I checked my account again throughout the day and saw no overdrafts. Last night while checking I had 6 overdrafts because of the hotel. I contacted customer support asap which was this morning and was told she could only waive 3 and I could go speak with a branch manager to see about the additional fees. I thanked her for her help and am thankful however I would like to have the additional fees waived. I was only trying to congratulate my son on graduating and have had the most difficult time. I sincerely hope I can get the additional fees waived. Banked here 35yrs.

I filled a fraud dispute on 8/20 that has yet to be resolved. It has been more than two billing cycles and I have still received no resolution. I filed a fraud claim on my *** card on 8/20. Charges totaled 1998.89 and were made over 5 charges on the dates of 6/25, 6/27, 7/1, 7/5, and 8/4. I provided all necessary and requested information within the allotted time frame to dispute charges. I clearly did not make the purchases. They don't reflect consistent with my transaction history in addition to being well over the amount I would normally spend. Someone clearly stole my information and made fraudulent charges. I always pay my bill in full each month and these should have been caught up front by their fraud department. I made an initial claim, it was denied on 9/19 saying I made these purchases for my business. I do not own a business, I am retired and live off of retirement income. I disputed their response on 9/27 and provided additional supporting documentation. It has now been more than two billing cycles since my initial claim which violates the Fair Credit Billing act and is not consistent with the services agreement for the credit card. I would like this issue resolved immediately.

September Synovus excessively pull 2 inquiries against my credit report within 24 hrs. I am running into some difficulty having a 2nd inquiry removed from my credit report that was made within 24 hours of the first. I was assured that it would be removed. This has been ongoing since I became a customer September . I applied to open a business account and was approved along with being awarded a business visa. The next day, I opened a personal account and requested a personal visa. If I had been informed that a 2nd inquiry was necessary, I would have declined to apply for the second card. I am providing you with a copy of the email provided by staff representative. I refuse to engage in any further business with them until they follow through on their commitment to remove the 2nd inquiry. Your help is greatly appreciated. . The following is a response to my initial complaint: On Monday, October 7, 09:35:08 AM EDT, H,Arnetris wrote: Good morning, Your case was officially closed and resolved on Oct 2. For your reference, your case number is ***. According the case, Synovus has agreed to remove the additional inquiry. Updates, usually appear resolved in 30 days. Regards, Arnetris H Relationship Banker *** Synovus Bank Midland Crossing Branch 6480 Milgen Road, Columbus, GA [protected] [protected] (Fax)

2 Deposit corrections. I would like to lodge a formal complaint with two deposit corrections dated 20 July 20 for $110.00 which should have been $220.00 and $60.00. It should have been $120.00 based on your bank notices. I have been corresponding with your [protected]) number, Lakaya, Ruth, Toni McNeal on 07/20, 07/24, 07/28, 07/31, 08/10,08/18, 08/21,09/08, 09/14, 09/22, 09/23, 10/02 and the local branch. Today, I got a phone call and email (10/02) stating that these notices were a glitch and the notices were sent to me in error. As per their research, only 2 checks were sent to be deposited. There was no indication what the date, check number, the issuer (Metavante) of the checks in question, and no copies of the checks provided. Even now, in the last email the wrong amount is mentioned on one check that was deposited in the amount of $100.00 when the dispute is $110.00. When I requested written response from the local branch, Dee, Bank Representative and the Manager, Melinda C, 07/24, 08/24, phone [protected], completely ignored my requests or responses. How can a bank provide false information to their customer? The bank representatives cannot access information to support their deposit corrections notices; they don't have access to their sent deposit notices corrections. I have suffered since 20 July 20, daily with anxiety, depression, because there is no resolution, with proof (copies of checks in question). Your online banking only provides copies of the deposit slips, not the actual issued checks. Is this how you treat your customers that bank with SYNOVUS? It has been more that 70 days since the initial request.

Synovus employees gave me inaccurate information upon which I relied and it resulted in final harm to me On 04/05 I bought merchandize for a client on Alibaba.com using my Synovus credit card ending ***. They promised I would get the mask wishing a certain time which I didn't so the customer obtain the items elsewhere. The total cost for the mask was $9,798.79. After months of back and forth with the merchants I was unable to resolve the dispute so on 08/03 I filed a dispute with my bank. On 08/03 I filed a dispute with Synovus bank. They said the dispute could take 60 days. On or about 09/04 the bank credited the account. I called the office and was told multiple times by representatives that the dispute has been finalized and in my favor. I called just to make sure one last time on 09/16 and spoke Shanquavious because she was the rep I spoke to initially when I filed the dispute. She confirmed the case has been closed and there was never a possibility for this charge to be added back to my account. I asked her what should I do with the merchandise. She said I could sell or donate or anything I want to do with them because the case is closed. As result I gave away some of the items to people who couldn't afford or sell some at reduced price. Soon there after an investigator called me back saying the merchant responded to the dispute and said the contract only required them to ship on time and they could not be held accountable for acts of God like the pandemic. They informed me that they have to add the credit back in the account. I asked multiple times why I was given wrong information and Zolando a supervisor admitted the notes on the account shows I was told the case was closed. For about 6-10 weeks now I was told the supervisor for the rep would research what can be done and no one has gotten back to me.

I received 146.00 in overdraft fees, I literally begged the Reps to please refund me as I have lost my job and desperately need the money... I spoke to a supervisor, so she says, and pleaded with her to please return 146.00 in overdraft fees to my account, I explained to her that we are in the midst of a pandemic and that I had lost my job, she truly could have cared less, I told her they've been very gracious and have returned several in the past and apologized for this happening again, she wouldn't budge, she told me to go to a branch and maybe they could help...so I did, I walked in, I was the only customer in there, I was greeted by an employee who never smiled or said hello or anything, just, how can I help you, clearly, she isn't thrilled w her job, anyway, I explained my situation to her, she did alot of typing, but, never spoke, she printed what clearly was some top secret info as she wouldn't allow me to see it and proceeded to confer w the man in the corner office, apparently the big decision maker...they whispered for several minutes, very unprofessional, then she returned to the window where I was and said, again w no expression on her face or compassion in her voice, "sorry, but, because we've issued refunds before, we can not do it again"...if it wasn't for her lackluster attitude and demeaning tone to her voice, I probably wouldn't have been as angry as I was when I left. I didn't have these issues before we were thrown into the midst of a pandemic causing me to lose my job, im struggling to keep my head above water and yes, most of the overdrafts were my fault, but, your customer service reps need training in how to deal w customers...this woman looked at me like I was trash...that is totally unacceptable and for that, I will be looking for a new financial institution that actually trains their employees in empathy...

I have been dealing with this company for a little over a year. They have an overdraft protection plan where they will allow a debit card to be over drafted, but will charge a $36 fee to your account. This has happened to me countless times, and I have only been refunded a few. I understand this is their policy. Their banking app is very inaccurate, so I have been having to write down every purchase and keep count of my balance. On November 24th I was over drafted, and charged hundreds of dollars. This happened because my mobile app said I had a balance, so throughout the week, I am charged -$36 each time I used my card. I had a long conversation with both a local branch and corporate line explaining how I NEED my card to decline if there is no money in the account because I can not afford these overdraft fees. The employee I spoke to said my card will no longer go through UNLESS I try and pay with checks. She told me she made the changes to my account and this will not happen again. On December 15th, Synovous withdrawled $216 from my account at 6:30am. I spoke with the manager at the Beal Parkway location and she told me this was a bank error, and if I had that conversation on November 24th, my card should NOT have been charged overdraft fees. She then transferred me to Mrs. Cox at the Ferry Pass location. Mrs. Cox is the employee who has the final say on my account, and has been the lady I have been conversing with. She stated there was no conversation regarding cancelling my overdraft protection, and stated there was nothing she could do for me and she would not even attempt to assist in this issue because they have helped me in the past. I tried to explain my previous conversations, and she treated me VERY poorly and persisted to repeat herself that there was no conversation on 11/24 to prove the bank is in error. I was then hung up on. I pulled my call logs from Verizon, and there WAS a 20min conversation with a Synovous rep. I have left many voicemails, and they are ignoring my calls

Synovus took over Florida Community Bank where I had 2 checking accounts and a credit card account. Florida Community Bank would send me monthly statements of my accounts. Synovus never did. Synovus did send me a letter saying that I could no longer make credit card payments at their branch office. Synovus sent me a letter April 1 saying that I should go to the local branch after May 6 to find an account to meet my needs. I did go to the branch about a week after the take over was complete and the Synovus sign was up. I asked the teller the only person in there at that time what I needed to do to avoid all fees on my accounts. I gave her my social security number she looked up my accounts and said that i did not need to do anything. They were both no fee checking accounts. I thanked her and left. That was @ May 20. I never received any more correspondence from Synovus . No phone calls. No statements nothing. I did get letters from *** the credit card company but nothing from Synovus. My wife got a notice that they were going to start charging her for a non active account it had not been active for the same amount of time as mine. We called the branch and made arrangements to close all accounts and come back after the Covid crisis when it would be comfortable to talk face to face. We did business through the main drive thru window . It was at that time I discovered that both of my no fee checking accounts were $100.00 dollars short. I told them I would not leave until I got all the money that was in my account according to my last statement. The Teller went and got the manager whom I had always dealt with. She promised me that she would get me the money the next week if I trusted her. I left . She called this week and told me she would not. I was never notified by Synovus that they were taking money from my account. I was told they would not take it to begin with. Then I was told that they would give it back. They are liars and thieves. They are not to be trusted. Thanks! Product_Or_Service: No Fee Checking account Account_Number:

The bank lied to the consumer finance company that they refused to correctly address my disputes on charges made to my checking account. Synovus Bank *** Whenever I was asked the teller to give me a printout of my checking account through the drive thru, one was never given. I would pull off and not get the copy. Also, my daily limit was supposed to be 600.00. On some days the bank allowed withdrawals over the limit. However, the ATM at *** either malfunction and my funds were being taken out by someone who had my information because the card was stuck in the machine before I realized it. I went back to the store and one of customers gave me the card. More than 5,000.00 plus was taken from the account. When I realized what was going on from working 12 hours shifts, I reported it to the bank. The bank said they would return my call which took more than a week. I gave them the information as best I could and went about my business. I also asked them why were they charging fees during COVID19? The bank went in and refunded the maintenance fees but not my money because it was so many disputes. A representative called and told me to file a police report. I asked her if I had to pay for it. I also told her that the rep that took my statement said they were going to put it in as fraudulent because saying ATM machine malfunctioning or having glitches sounded suspicious. I said whatever because I had friends tell me that either the machine had a faulty dispenser, worn out card reader, damaged or broken keypad, software glitches or receipt malfunction. The ATM machine I used at the above address did not dispense a paper receipt whereas I had no proof to submit to Synovus Bank. The representative said she would call me back if they needed me to file a police report. No call was made back to me. However, I received the results from them saying the withdrawals are all accurate and no funds charged back into my account. Something happens and I could be wrong but this has been going on for awhile. Yes, I have used the machine in the past but I was completely wiped out of my funds. So if the withdrawals were accurate, then why did they refund the maintenance fees and why has an attorney contacted me saying that Synovus placed charges on customers accounts when they should not have. All I know is that recurring and consecutive charges were made on my account either by the store where I once frequented because I stopped on the way home from work or someone in the bank accidently printed too many charges. The bank says this kind of thing never happen, but it does. However, someone knows how to use a debit card with and without a pin number. The bank says to report these activities and they will cover the charges but they don't. They need to send me the actual investigative report so I can know I was not scammed and who took the rest of my money. View full complaint Sent to company STATUS Sent to company on 5/15