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Suburban Propane

One Suburban Plaza
240 Route 10 West
P.O. Box 206
Whippany, NJ 07981-0206
United States
Customer Care

Suburban Propane Complaints & Reviews

Suburban Propane - Awful customer service

Posted: 2015-08-22 by    Mg618
Complaint Rating:  0 % with 2 votes
Customer service is terrible. Refused to waive the turn on fee when I gave a reasonable explanation as to the reason why. Price is astronomical as well....

Suburban Propane - customer service and price gouging

Posted: 2015-01-25 by    Kathleen Gore
Complaint Rating:  100 % with 2 votes
I finally got my propane delivery after six days of no heat in January! I was told they could not make a delivery until they had another one in my area. Not only are they uncaring but their cost per gallon is double everyone else in the area. I am very unhappy with this company and plan to have...

Suburban Propane - Refuse to pick up tanks and reimburse us for propane already paid for

Posted: 2015-01-11 by    DBerkheimer
Complaint Rating:  0 % with 0 votes
The company location at west market street in west York, Pa. was notified on 11/13/14 that we wanted to stop service and asked when they would come to remove their 3 - 100 Gal. tanks from our property. The tanks were just recently filled but none of the propane was used. Also we had paid them...

Suburban Propane - Tank and Service

Posted: 2014-10-23 by    M. Brewer
Complaint Rating:  100 % with 3 votes
October of 2013 I cancelled service with Suburban Propane due to poor service. I called and told them to come get their tank. It is now October of 2014 and the Suburban Propane tank is still in my back yard. I called many times to ask them to come get the tank and they always said they would....

Suburban Propane - Unwarranted delivery

Posted: 2014-04-08 by    Diane Pardun-Rader
Complaint Rating:  100 % with 1 votes
I am paying a bill the was not authorized for delivery, only after they company threaten to put me in collections. I cancelled there service 1 month prior to an unauthorized delivery. Due to there lack of poor business practices, I am forced to pay for a delivery that I did not order. My husband...

Suburban Propane - Propane leak

Posted: 2014-03-20 by    Kayla Orozco
Complaint Rating:  100 % with 1 votes
I had propane delivered on 1 / 25 / 14. At this time we were empty so elden the employee for

Suburban propane came and put 300. 6 gallons in. Then on 2 / 11 / 14 he came without me calling to have another delivery. And he put another 400. 1 gallons in. So within 17 days we had...

Suburban Propane / Pyrofax - unreliable,negigent,overcharge

Posted: 2014-02-26 by    Fed up in Vermont
Complaint Rating:  100 % with 1 votes
Do not get your propane from Suburban/Pyrofax in Vermont. They are sneaky and unreliable. They overcharge, jack prices up without notice, fill you up when you didn't ask and forget to come fill you up when you did ask them to. They wouldn't come out and disconnect my broken propane...

Suburban Propane - Non Delivery

Posted: 2014-02-01 by    Cicippio
Complaint Rating:  100 % with 1 votes
Customer service is terrible. This is the third time in three months that we have waited more than five days for delivery of propane. The first two times we were completely out of propane. The delivery man was unaware we were completely out and didn't know he had to do a start up. He also...

Suburban Propane - Negligence

Posted: 2013-12-11 by    kdaley321
Complaint Rating:  80 % with 5 votes
Suburban Propane Company HQ
One Suburban Plaza
240 Route 10 West
P.O. Box 206
Whippany, NJ 07981-0206

December 10th 2013

Over the course of the past 24 hours myself and my wife have had the single worst customer and technical service...

Suburban Propane - North Carolina, Angier - Erroneous Service Fees

Posted: 2013-10-07 by    Robert R. Matthews, Jr.
Complaint Rating:  100 % with 4 votes
Several weeks ago Suburban Propane bought out Garner Gas. We were established gas customers for 28 years when this buyout occurred. We decided against receiving gas service through Suburban and advised as such. Suburban may have bought our account, (which was & has always been PAID IN FULL),...

Suburban Propane - Vermont, White River Junction - Removed Copper Gas Line that didnt belong to them.

Posted: 2013-05-17 by    M.Trz.
Complaint Rating:  50 % with 2 votes
I purchased a house a few weeks ago that the past owner had used Suburban Propane for there fuel dealer. She had closed her account prior to closing and asked that they remove there tanks. They didn't remove the tanks and after closing I called several times over a 2 week period asking...

Suburban Propane - North Carolina, Hickory - Taxes and Additional Charges

Posted: 2013-02-22 by    Bounder
Complaint Rating:  100 % with 2 votes
I am on Suburban's Budget Payment Plan. Because of the unseasonably warm winters we have had over the past couple of years, I have not needed a propane delivery. On the 18th of January, I did receive a top-up of propane. When I got the bill, I almost crapped my pants!!! On top of the usual...

Suburban Propane - California, Cameron Park - Rip Off rates

Posted: 2012-09-25 by    hate suburban
Complaint Rating:  80 % with 5 votes
This Company Charges outrageous rates and fees 33% of the bill is fees and regulatory rates. Sending disconnect notices for bills that are less than half of your deposit. I called and was told pay the bill or we will disconnect and that my deposit doesn't matter untill I leave my apartment....

Suburban Propane - Online Bill pay

Posted: 2012-05-29 by    annonymous23
Complaint Rating:  67 % with 6 votes
The online bill pay system for this company is antiquated. Their web-site (which looks like it was built in the 90's) can not be set to pay off your balance every month. The site cant even tell you what your balance IS. You have to get the paper bill (the only one I receive any more) and...

Suburban Propane - Colorado, Denver - Unethical Price Gouging

Posted: 2012-01-28 by    Robbed by Subhuman Propane
Complaint Rating:  83 % with 6 votes
DO NOT SIGN A CONTRACT WITH THESE CRIMINALS, you will be sorry. They change the rate for fuel as desired, always 30-80% higher than honest propane companies. They can deliver propane against your will, then gouge you. $4-6 a gallon. They will add late charges after altering the term of your...

Suburban Propane - New Jersey - Deceptions, price gouging etc

Posted: 2012-01-05 by    Nancy Garrett-Scheier
Complaint Rating:  67 % with 3 votes
Reviewing all complaints I have found online, I agree and have been victimized along with so many others. I have argued with them for years over their pricing (secretive), charging "minimum" when an unknown amount of propane is delivered that they deem "minimum" and charge many times the usual...

Suburban Propane - Maryland - Left 3 year old without heat in the winter

Posted: 2011-12-28 by    deegomez
Complaint Rating:  100 % with 5 votes
I just recently bought a house that was serviced by Suburban Propane. The sellers had bought and filled the tank for us so we wouldn't have to do it. When I called to ask what we needed to do to check to make sure we had enough propane for the winter they told me we needed to fill out an...

Suburban Propane - Colorado - Overcharging, Bad Business.

Posted: 2011-09-12 by    Rist Bellvue
Complaint Rating:  83 % with 6 votes
Suburban Propane will over charge you every month and when you call they drop it right of the bat just for complaining how much they charge. Even with the "discount” they are still more expensive that other propane providers. They sell you the first fill at a discount then charge whatever...

Suburban Propane - Connecticut, Niantic - PRICING

Posted: 2011-09-07 by    G Detka
Complaint Rating:  50 % with 2 votes
ON ""JULY"" 19 2011

Suburban Propane - Florida, Bradenton - Bullying techniques

Posted: 2011-07-24 by    CarolinaKarma
Complaint Rating:  0 % with 1 votes
WE ARE BEING BULLIED INTO FILLING OUR TANK! We have just recently relocated to a rental property. When we arrived the gas had been capped by Suburban without the owners knowledge. They have come onto the property without any permission and cut the gas off. We called them and obviously payed...

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