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Suburban Propane Customer Care Service

Suburban Propane, L.P

One Suburban Plaza
240 Route 10 West
P.O. Box 206

Whippany
New Jersey
United States - 07981-0206

Customer Support Phone Numbers

Toll-free:
1 800 776 7263 3 1
Phone:
+1 973 503 9252(Investor Relations) 1 0
+1 888 878 0708(K-1 Inquiries) 0 0
 
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Suburban Propane Complaints & Reviews

Suburban Propane / Defective tank/no customer service

Da
david goldstein on May 24, 2016
More than a month ago, the valve on a 125gallon propane tank I rent from suburban propane stopped working. I called suburban propane and informed them of the problem. They told me to run out the tank and they would switch it out when it was empty. When I got down to a few gallon from...

Suburban Propane / Everything, price, tank rentals, fees

He
Henley1 on Mar 28, 2016
They really are scammers. All you have to do is complain and they cut you a break till the next month and then they do it again. It gets old real quick. Most expensive propane around and paying rental on 2 small tanks (for stove only) that are over 25 years old, rusted and maintenance ha...

Suburban Propane - North Carolina, Hickory / Propane Gas

Re
Reviewer18962 on Jan 26, 2016
We had our propane gas tank filled by Suburban Propane today and they charged $4.70 per gallon. When the driver handed us the bill, even he said we needed to protest as the cost was too high. I made a quick call to a competitor, and their pricing was $2.54. When I called Suburban, they...

Suburban Propane - Idaho, Boise / Current Propane Gas Prices

Re
Reviewer86261 on Jan 10, 2016
We have a gas fireplace and fill it once a year. We called the local Suburban Propane to ask for size of our tank and pricing. We were quoted 4.63 a gallon. They said we had a small tank, we did the math and told them to put 50 gallons in. That Monday the bill was at the door and they...

Suburban Propane / Propane

Re
Reviewer54625 on Oct 23, 2015
I thought I would post a story about my worst customer service experience ever and it involved Suburban Propane. I contacted them a month ago about possibly getting propane from them as I own my own tank. After getting the necessary paperwork taken care of they scheduled a technician to...

Suburban Propane - Virginia, Salem / Billing and service

Re
Reviewer11310 on Oct 22, 2015
I - stupidly - got on Suburban Propane's "budget plan". When I called the company I was told, based on prior consumption, my bill would be $150 a month. Okay, fine. That lasted about 2 months. Then... without using ANY propane at ALL (I only use it for heat in the winter) I got...

Suburban Propane/LP / Customer Service-Lying

El
Elizabeth Arihood on Feb 16, 2015
We have been a customer of Suburban Propane for roughly five years. Previous to being called Suburban Propane, they were known in our area as Tru-Gas. Our first major problem with them was about 3 years ago. We had been on a "keep fill" service for a couple of years. And then suddenly we...

Suburban Propane - North Carolina, Statesville / customer service and price gouging

Ka
Kathleen Gore on Jan 25, 2015
I finally got my propane delivery after six days of no heat in January! I was told they could not make a delivery until they had another one in my area. Not only are they uncaring but their cost per gallon is double everyone else in the area. I am very unhappy with this company and plan to have my tank removed and go with another company.

Suburban Propane / Refuse to pick up tanks and reimburse us for propane already paid for

Db
DBerkheimer on Jan 11, 2015
The company location at west market street in west York, Pa. was notified on 11/13/14 that we wanted to stop service and asked when they would come to remove their 3 - 100 Gal. tanks from our property. The tanks were just recently filled but none of the propane was used. Also we had paid...

Suburban Propane - Mississippi, Senatobia / Tank and Service

Mb
M. Brewer on Oct 23, 2014
October of 2013 I cancelled service with Suburban Propane due to poor service. I called and told them to come get their tank. It is now October of 2014 and the Suburban Propane tank is still in my back yard. I called many times to ask them to come get the tank and they always said they...

Suburban Propane / Unwarranted delivery

Di
Diane Pardun-Rader on Apr 8, 2014
I am paying a bill the was not authorized for delivery, only after they company threaten to put me in collections. I cancelled there service 1 month prior to an unauthorized delivery. Due to there lack of poor business practices, I am forced to pay for a delivery that I did not order. My...

Suburban Propane / Propane leak

Ka
Kayla Orozco on Mar 20, 2014
I had propane delivered on 1 / 25 / 14. At this time we were empty so elden the employee for Suburban propane came and put 300. 6 gallons in. Then on 2 / 11 / 14 he came without me calling to have another delivery. And he put another 400. 1 gallons in. So within 17 days we had 700. 7...

Suburban Propane / Pyrofax - Illinois, Vermont / unreliable,negigent,overcharge

Fe
Fed up in Vermont on Feb 26, 2014
Do not get your propane from Suburban/Pyrofax in Vermont. They are sneaky and unreliable. They overcharge, jack prices up without notice, fill you up when you didn't ask and forget to come fill you up when you did ask them to. They wouldn't come out and disconnect my broken...

Suburban Propane - Pennsylvania, Telford / Non Delivery

Ci
Cicippio on Feb 1, 2014
Customer service is terrible. This is the third time in three months that we have waited more than five days for delivery of propane. The first two times we were completely out of propane. The delivery man was unaware we were completely out and didn't know he had to do a start up. He...

Suburban Propane / Negligence

Kd
kdaley321 on Dec 11, 2013
Suburban Propane Company HQ One Suburban Plaza 240 Route 10 West P.O. Box 206 Whippany, NJ 07981-0206 December 10th 2013 Over the course of the past 24 hours myself and my wife have had the single worst customer and technical service experience of our life. Suburban Propane's lack...

Suburban Propane - North Carolina, Angier / Erroneous Service Fees

Ro
Robert R. Matthews, Jr. on Oct 7, 2013
Several weeks ago Suburban Propane bought out Garner Gas. We were established gas customers for 28 years when this buyout occurred. We decided against receiving gas service through Suburban and advised as such. Suburban may have bought our account, (which was & has always been PAID IN...

Suburban Propane - Vermont, White River Junction / Removed Copper Gas Line that didnt belong to them.

Mt
M.Trz. on May 17, 2013
I purchased a house a few weeks ago that the past owner had used Suburban Propane for there fuel dealer. She had closed her account prior to closing and asked that they remove there tanks. They didn't remove the tanks and after closing I called several times over a 2 week period...

Suburban Propane - North Carolina, Hickory / Taxes and Additional Charges

Bo
Bounder on Feb 22, 2013
I am on Suburban's Budget Payment Plan. Because of the unseasonably warm winters we have had over the past couple of years, I have not needed a propane delivery. On the 18th of January, I did receive a top-up of propane. When I got the bill, I almost crapped my pants!!! On top of the...

Suburban Propane - California, Cameron Park / Rip Off rates

Ha
hate suburban on Sep 25, 2012
This Company Charges outrageous rates and fees 33% of the bill is fees and regulatory rates. Sending disconnect notices for bills that are less than half of your deposit. I called and was told pay the bill or we will disconnect and that my deposit doesn't matter untill I leave my...

Suburban Propane / Online Bill pay

An
annonymous23 on May 29, 2012
The online bill pay system for this company is antiquated. Their web-site (which looks like it was built in the 90's) can not be set to pay off your balance every month. The site cant even tell you what your balance IS. You have to get the paper bill (the only one I receive any more...

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