Attention customer service,
See enclosed information re invoice number 23049 392, we sent this by tnt and now you have advised there is an extra charge for residential pickup of $98.06. We have contacted yr office about this matter advising that when we made the pickup we declared that it was a residential and accordingly were given a rate, now you have added the extra charge for residential pickup which we already declared previously. We have spoken to your office a few times about this and they have been extremely rude, not interested at all in the information we've given them. Kindly return the $98.06 to our account immediately so that we don't need to take any further action. Look forward to your positive response
Regards, sam brody-director
Claimed loss: $98.06
Desired outcome: refund of $98.06
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