J&T Express
reviews and complaints

I got scammed and I want to return the parcel and the customer service who assisted me was technically useless. It has only been delivered few minutes ago and I tried to return it but to no avail but the seller is scammed

This incident is regarding to a customer who went here in our warehouse last August 2024 to complain that she received a wrong item. Then the admin made IR about her complain, and after that the admin was advised to send the IR to Ms. Masola because she was our Finance. The customer waited for too long up until now. The customer called the finance department and she was advised to come here again in our warehouse. And now the work ticket was closed without any resolution/unresolved. As per the customer she file a case against J and T and to the personnel involved with this incident. We cant give a full details abou the parcel since the Waybill was already closed without resolving the problem. Last August we are advised to send the IR to the Finance Department. So his the App we are using right now cant retrieve the file/docs that was sent 3 months ago so we can’t retrieved the file.

At first rider say he put on top of my postbox since the parcel can't fit into my postbox. Its weird because item is small, my postbox is big. After that he send me photo, when I go to pick up, the item is not there! Plus the feedback link I cant go thru after I told him I did not receive my item. Plus he is changing his username on whatsapp after I told him the parcel was missing, from damia to j&t. Seems so suspicious there! Please return my money!

Tracking number: [protected]

Delivered: Feb 11,2024

Customer mentioned that she was not able to receive the parcel.

Best contact number: [protected]

Email: macaro.[protected]@gmail.com

I am a seller and I need to ship out my parcels this day and since this will be the last day for the orders.. And since there's no electricity here in our area, I wont be able to print a waybill.. So I asked them to print a waybill, pinakisuyuan ko sila.. And they answered that they're no longer printing. I insist kase nga ngayon lang ulit bc wala lang talagang electricity here sa amin... And they still refused.. And what do I have to do eith my parcels? Hayaan ma-cancel nalang?! Just for the fricking waybill?! Gosh! If I would be able to give u zero stars! I would talaga!

We sent a parcel from Kota Damansara to Sabah. Tracking online showed a photo of damaged parcel in Sabah and note saying receiver refused to accept item, thus parcel will be returned to us.

We contacted receiver. Receiver said no delivery attempt was made. They never saw parcel.

When we got the box back, it was badly taped up. We found 9 items worth over RM100 each missing. We complained. They were only willing to offer RM300 compensation. Parcel never left J&T system in the round trip journey.

We have decided to make a police report because the company is protecting employees who are stealing from their customers hundreds of ringgit worth of items but compensating only a fraction. They obviously know the routine.

Anyone else has this expereince? Everyone should make police report.

I ordered 1 stuff and i put the address into my university and each uni will have a place send our package items in that MBE service center. However, this time I order, that guy decided to place my package on the table that is located at the main entrance of my campus(basically an open area place). I have to ask a friend of mine to help me take my package since he stays at the accommodation meanwhile i was at my hometown (hopefully no one takes it unless its my friend).

The date parcel is jan 22, 2024 and I received the parcel on Jan 23, 2024. The order number is [protected]. I received my order but eventually I received 2 microhone stand instead of Console B1T1 which is in the receipt. The link of the seller is https://www.facebook.com/consolevaultph . My action is when I call the rider my money is already remit, there's no way to return my money that day.

My parcel hasn’t being deliver to me but the system update said so. The system was out for delivery since 6 Dec and later on was updated to attempts unsuccessful, and said I requested to be deliver at other time, while I never receive calls or messages regarding the delivery when I was at the address the whole time. Few of my parcels that are also using J&T courier were delivered to me just fine.

Later on 9 Dec, suddenly someone from the office branch texted me through Whatsapp and asked me to pick up on my own at their office because THE DISPATCHER WAS ON LEAVE 5 DAYS ALREADY. My concern is that, first, the system update was wrong and disinformation. Secondly, how can they asked me to self pick up when they are at fault. Maybe try to find another dispatcher cause the parcel has been delayed? I am at surprise with the service.

TIKTOK SHOP: FANGLANGSHENG

Happened Today (12/04/2023) 4:48pm

The parcel I received was not the parcel I ordered since I just authorized a person to claim the parcel so i cannot verify if that parcel was correct. When I called the authorized person, she says it was a backpack.

The status of the parcel was canceled. Then suddenly, there was delivery on that item so i though it was just a technological issue not knowing I was being scammed.

The tiktok shop of the seller was already closed and I cannot reach it anymore.

I am very disspointed with jnt service at this moment. I ordered my parcel since 24 nov and the parcel is dispatched from sorting center by 26 nov. But till 30 nov i havent receive any parcel. I contacted the customer services but it seems they do not know where my parcel is. I tracked by waybill no. But no progress.

I attached the tracking no of my parcel below together with the complaint i made at jnt malaysia

Parcel Details: JTTT202383149783

Courier cellphone no. +[protected]

This particular courier deliver a wrong parcel to my doorstep last week, came over this morning ratting and causes disturbance early this morning.

After that requested my dad to pack the item and deliver to our neighbour, when i got hold of this information i got very angry and started the argument, she even mention we are breaking the law for opening others parcel, which in case she deliver on my doorstep. Than started nasty ratting on why we are angry since is both parties mistake, than mention we put the item at the door she will settle for us, in what world should i even need to obey her single instruction. i have made a police report on this incident, i have called up J&T hotline, still awaiting for the reply.

Hi,

Good day!

I hope this message finds you well. I am writing to complain regarding my undelivered parcel. To find out, my parcel was received last September 18, 2023. I did call the assigned delivery man to trace my parcel but we found out that he's not in the company already. We went to Butuan 2 branch last Nov. 25, 2023 in the afternoon. On the next day we followed up, we found out that the tracking number was in the status - Out for Delivery. I never received the Physical Item but the part time delivery man said he already delivered the item. With this, we would like to ask for your immediate action on this.

Parcel No #[protected]

J&T Rider claim was delivered, But No Item was received.

The address stated PopBox Sunway Serene, Tower B.

But Rider refuses to use Popbox. He claimed had placed it on the table but found NOTHING.

The Rider only sent a photo of the Parcel as attached without any proof that he actually sent it to Sunway Serene. No Building Photo or anything proof it is Serene Residence.

I'm very disappointed

Your staff was lying, he did not come to my address and claimed he was here.
Was not answering me and demanding to come down before even he reaches.
Then even he said if you want to complain, go and do. So is this your staff.
I am cabin crew I just landed in morning was sleeping, but I woke and did not sleep not wanted to miss my parcel, and he was just laying he did not even come to this address and showing attitude and rudeness.

barang saya dah sampai dekat j&t PDP Kubang Kerian 212 pada tarikh 21/11/2023 hari selasa. tapi dia tulis bungkusan salah diagih. yang pelik nya dah kenapa dia pergi hantar sampai jertih pulak pada tarikh harini 23/11/23? dahlah tak boleh nak call. last last hilang macam tu jelah barang saya. dah elok duduk area kelantan pergi hantar kat jertih apehal? tak fahamlah

I ordered goods from China. Right now this order is with J&T Express for delivery. in the last 3 days J&T Express driver sent massaged and asked for location, I sent location on time. But my parcel still not delivered yet. Every day they sent one massaged and asked for location, Every day I call the drivers, but no one responds to my calls and messages. I want this order very urgently Please take some action against them.