Straight Talk Wireless review: Unlocking my device.

I broke my previous phone and purchased a new one from my local Walmart Aug 2023 and When I activated the device with them somehow my iemi# didn't transfer over correctly to the new phone. I had service on this device every month since August 2023. I called in to have my device unlocked on 02/20/24- 02/23/24. I sent in emails showing proof of this purchase along with the other information they requested.They fixed the iemi issue with an IT tech and I was told id be emailed the codes to unlock and never received any emails,this action caused it to show newly activated as of 02/22/24 and was told to ignore this as I had already had the phone active since 08/23. They refused to fix this issue. I was told that it wouldn't be unlocked even after explaining the situation over multiple days and would constantly ask why I wanted it to be unlocked even though I have stated to them each time why I wish to have it unlocked. I received an email along with a call from their resolution department 02/28/24. The agent wanted to verify the account with my personal pin number which was given correctly. The agent then asked for me to provide the 2 most common phone numbers that are in my phone log to complete verification. I provided these numbers yet I was told these numbers were not matching? One of the numbers I provided is a number from my roommate who has the same service provider so that didn't make much sense. The agent said it would be escalated but no guarantee that the request would be made. Their system error is not my fault nor should it effect me in any way of unlocking my device. I've had nothing but poor customer service from the very beginning. Their customer service is poor to say the least and I can only imagine how other people have been treated in this matter as well.

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