Straight Talk Wireless review: Data service

Since June, every month when my service renews, my data stops working. I usually spend 1 to 2 days going from customer service agent to service agent trying to resolve the problem. One of the most frustrating things is when the agent hangs up on me and I have to start the entire process over. Straighttalk has horrible customer and they haven't been able to resolve the problem since June. Once again on November 27, 2023, my service renewed and my data stopped working. I have already called Straighttalk 6 times today trying to resolve the problem and the last two agents hung up. The last agent hung up because I asked for my case to be escalated to the next level.

Here's what they tell me to do each time:

turn on airplane mode and turn off--

turn the phone off and back on

reset net work settings

take out the sim card, turn off phone, turn it back on, reinstall sim card

I do the same things each time i call and still no resolution. Every month I go through the same problem. I started trying to resolve the problem six hours ago.