Straight Talk Wireless review: Billed after service discontinued

On Mon July 31st, I went to the Apple Store in Cheektowaga, NY to purchase a new IPhone. I stayed in the store while I attempted to activate my new phone. I contacted Straight Talk and started the process. Before we could complete the transaction, my phone (old one) went dead. What happened was my current phone was deactivated before my new phone was active! Now I had no service at all and couldn’t get any further. They recommend I go to Walmart to get my new phone activated with the same account I had for several yrs.

I went to Walmart where the two customer service ppl took over to activate my new phone on the same acct I had for several yrs. The customer service ppl were who were not employed by Walmart made the call to Straight Talk. Once connected he was told it would be a cpl hours! We called again and it would possibly be overnight and I was without service and 2 phones.

Tried another company but they had issues with something that I don’t recall. Earlier when I got to the store I found out that I would have to purchase a phone to get a different carrier and pay monthly for the phone and not on my Apple Credie Card I got earlier in the day when I bought the iPhone 14 . And now had to return it . I was given a temporary number and went home after spending 3-4 hours there.. ask them. I’ll give you their names and number. I spent so much time there, we became friends . I returned the next day and signed up with Verizon. ( I cannot recall why we couldn’t get straight talk again but you can ask them. They set me up with Verizon and activated my new phone .

The reason for my complaint is Straight Takk charged me 48.06 (auto pay) on 8/2/23. My Straight talk service ended 7/31/23 the day I bought the new phone and was disconnected before my new phone was activated.

I called Straight Talk about being charged (auto)

After my phone was disconnected. They asked for my phone number which is [protected]. They said “ this number doesn’t exist”!?!? Apparently, the phone number is also the account number! I called two more times and nothing was solved. I’m going to assume, I will be charged for September as well. The app didn’t help either.

How do I get my $48.06 back, and prevent further charges?

I had every intention to stay with Straight Talk, but your service rep forced me to make a change and I don’t like it.