Straight Talk Wireless
reviews and complaints

My son broke his cell phone at work.. He bought a new phone with the same company Straight Talk. We tried for 3 days to get the phone activated. I attempted 6 times with online chats, and 10 phone calls... they could not get the phone activated. I decided to change carriers. Due to the phone being new, they refuse to unlock the Network for 60 days. Basically, I have a brand new $200 phone that I cannot use because they refuse to unlock the IMEI. There are NO Contracts with this company, how can they refuse to unlock my phone.

Paul Cunningham

12:56 PM (2 minutes ago)

to info

I have contacted a false/deceptive advertising law firm for your unwillingness to unlock the phones that you fraudulently sold me through your webpage. I was willing to let the $90.00 service plan that I bought go, but now because your agents want to charge me $170.00 each on top of the phone charges to unlock them, I am left with no choice other than to pursue legal action. They tell me I have to have 60 days of active service yet tell me you don't have service here, so why does your webpage ask me for my zip code and tell me here are the phones and plans available for 99921 Craig, Alaska?

The phones don't work here and can't have 60 days of active service, and now you want to extort me for more money all due to false/deceptive advertising. All I wanted was my phones unlocked so I can use them, yet I get a run around when I call. This is very bad and unethical business practices. How many people does this happen to everyday? You people should be ashamed of yourselves. I am retired and live on a fixed income, and have nothing better to do than, to try to make you people make this right. I will wait for your reply before launching my social media campaign against your false/deceptive advertising, which is a Federal, and state crime: The federal Lanham Act allows civil lawsuits for false advertising that “misrepresents the nature, characteristics, qualities, or geographic origin” of goods or services. 15 U.S.C. § 1125(a). The FTC also enforces false advertising laws on behalf of consumers.

Stat. § 817.41. Section 817.41 - Misleading advertising prohibited (1) It shall be unlawful for any person to make or disseminate or cause to be made or disseminated before the general public of the state, or any portion thereof, any misleading advertisement.

Paul Cunningham

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12:56 PM (2 minutes ago)

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This has been and issue for over a year now. My father and I have to call straight talk because the website doesn’t show the plan we are one when we go to refill the monthly plan. And then we have to call customer service and the people working in their customer service do not know the plans or the service that straight provides. Most of them ask why we do not enroll in auto pay and I say every-time. “We would love to enroll in auto pay but straight Talk does not have that as an option when a customer pays for a 2 line 90.00 unlimited plan.” Then they eventually figure that out for themselves. I also had an hour conversation with customer service representative that didn’t know straight talk offers cloud storage with their phone plan. I have been using it for over a year. It’s not great for anything other than pictures and videos and contact information, but for the past month Safari won’t let me get into the site. When I called to ask what is going on, I was lied to so they could get rid of me.

On Oct. 26th/27th I purchased a Straight talk phone along with a 35.00 plan. I wanted to transfer my number [protected] to Straight Talk and applied the 35.00 plan. After 24 hrs, the phone still was not activated. I returned the phone and purchased another phone with a different carrier. Since I was not able to get the phone activated in a timely manner, I wish to have the 35.00 credited back to my card which I made the purchase with...I have never stole from anyone or any company and don't appreciate Straight Talk keeping my 35.00.

My service has been ended early repeatedly and so has my grandfather's. When we contact customer support with straighttalk they get rude, extremely rude with my 75 year old grandpa and call us liars. Then they tell us we have to watch how we speak to them. We will never do business with straighttalk again! They certainly made is very clear that had no intention of so much as an appology!

On 10/07/22 my phone service stopped even though I had a service plan still active.

I was told I needed a new sim card after talking to 5 representatives on live chat.

I ordered one, it finally got here 10/13/2022.

I followed the directions and I still didnt have service.

I chatted with a representative that told me they fixed it, and after restarting, it didnt.

I chatted with some more representatives, each giving me different answers, and got a ride to a phone booth the next day to talk with someone, 10/14/2022.

The representative told me to take out the sim and put it back in to refresh it. I wasnt prepared for that and didnt have a tool on me.

I went back home, took it out and put it back, restarted my phone and got the exact same message, not registered on network, that I'd been getting for a week.

I live chatted another representative who told me to restart my phone and tell them if it fixed it, of course I couldn't, I was on the only phone I have.

So I dug out an old phone, got on the internet and contacted them again.

Still, they couldn't get it to work and wanted to schedule a callback, I reminded them, again, I have no service and to please give me the direct number to that department so I didn't have to go through this all over again and they gave me the same worthless customer service number I'd already been calling and then they ended the chat while I was typing.

I'm disabled, my husband is in the hospital, and I cant even call 911 for the last week while I beg and plead with these people to help me for days on end.

I've lost a week on the last service plan I bought getting sent on wild goose chases.

My son lost his phone 9/17/22. We searched for it for a week. After 1 week of not being able to find it, he went on the Straight talk website and purchased the iphone 14 for $900.00. I got a confirmation email from PayPal, but nothing from Straight talk. For the past 3 weeks I have tirelessly been trying to find out ANY information as to the whereabouts of this item. If I am at all able to be connected to a customer service representative, they either do not speak English well, do not understand English, or are unable to help me. I have now paid $900 for a phone that no one can account for, I have paid $38 in monthly charges for a phone that has not been used. I was denied credit for the month. I have been on the phone every other day trying to figure out what is going on! No one at Straight talk speaks English and No one is helping me. I am at the point that I have exhausted all options.

I am trying to transfer my phone service to a new vendor. My new vendor needs info from my old vendor.

On Oct 7 I made several attempts to get this info, finally On my 3rd or 4th try I was able to contact someone who was able to give me the necessary info, which I gave to my new vendor.

On Oct 11 my new vendor contacted me saying my account with Straight Talk was frozen and they could not proceed. I once again called Straight Talk, upon their getting confirmation I was the owner of my phone number I was put on hold and my connection was dropped and my phone line had dial tone but would no longer function. After about 5 minutes it was working again, I recalled and was

asked if my problem had been fixed, upon answering no, I was again dropped this time with my carrier lite on my phone modem going red.

Straight talk claims to offer unlimited talk, text and data usage. However, since purchasing their unlimited plan May 15th 2022 my data service has been inconsistent with their claims of “unlimited”. There are stretches throughout the entire day where my internet service is unusable. Sometimes for multiple hours at a time. I work from my phone and at one moment my internet will be high speed LTE and the next it will be unbearably slow. Most of the time never loading at all, with zero movement of the place of my phone. After searching their website FAQs and receiving multiple run arounds on their help line the only solution they offered was an automated texting line that claimed my data was running at high speed. Because of that I was refused reimbursement. Almost 6 months into switching to their service and I am still experiencing waves of no data service. I would never recommend Straight Talk to anybody! Please don’t waste your money, especially if internet access is needed in your everyday life.

I ordered a samsung galaxy a53 that i never recieved tracking info for didnt get any emails for other then an order #. I waited 3 days while trying to use their website to look my order number up and nothing would pop up giving me any info i then called and was told my payment was just processed and that my new phone would be shipped out the next day. It never was. I sat on the phone agaim getting transfered from department to department with noone knowing what happend to my order. Finally was able to talk to a supposed manager and he told me my phone was stolen from their warehouse so he said he would put it in the system i need a refund and made me write down a ticket number and said it could be weeks till i get my money back. So now im questioning if thats even real either cause i cant look this ticket number up anywere. Only thing i have going for me is my bank that has fraud insurance and a whole legal team to go after the fraudent case. I have the one email and my bank statements of the withdrawel they took from me and i also get emails everyday from usps of all the mail coming to me via informed delivery so theres no way they can fight it. They better hope i see pending deposit by this weekend into my account cause not only will i be suing, my banks coming after them to and its going to make their new owners "verizon" look really bad

Been having serious issues with straght talk wireless. Back in August my talk and text were shut down for three weeks of my one month card. After making a complaint they said they would look into it further. Still have heard nothing but started having my data throttled. After about 15 phone calls I was told the problem was my phone. Purchased a new phone and for the first four days it worked great. Then the same problems started. Calling straight talk they say the problem is my phone is why now my text and data get shut off every other day. Cannot get any kind of help from the company, they have no idea why this keeps happening or how to fix it and now I am blocked from their website or checking my account at all. Not sure why they refuse to give me the unlimited talk text and data I already paid for but this has game has been going on for about three years now with no resolution, no stopping and no help through three different phones. I am done with this company and will be changing providers within the next year. They clearly do not want my business or they want me to keep paying for what they will not give me.

The automated system and inter-company phone transfer service is ineffective and faulty. The automated system works very poorly, rspecially the voice recognition. (Which could more effectively be handled by humans, even if paid minimum wage, not to mention it would ve cheaper than paying for seldom and poorly working automated systems) Attempting to contact technical support through the automated phone service is ineffective and frustrating, requiring me to traverse several menus before actually getting technical support, which I attempted to select in the first place-I should have been taken directly there. Once in technical support, if I am not disconnected (especially when being transferred to other services), I am subjected to a list of "textbook" amateur diagnostics (the same every time, regardless of the problem) by basic-level unknowledgable operators. If transferred to "higher level" tech support I am more ofyen disconnected than not-and if using the fallback service, very often not recieving it)

Having used their gold plan for over a year and racking up points, I decide to use them as their automated "service" keeps telling me I have enough for a free plan. So I look them up and see that I have enough for the silver. Both silver and gold have "" unlimited data. But apparently the gold has unlimited up to 200gb, but the silver I hear from their customer service has up to 60gb. I have already purchased via the rewards the silver plan to begin at the end of my present service which was already renewed by their automated service.

The rewards was told to me after renewing. I purchased the silver plan before calling to see what that asterisk after unlimited was to hide. The gold plan for 55$ is the plan I am currently enrolled in. The silver only had a difference of hot spot and wifi usage written on the plan page. Nothing was said about their so called unlimited data. 200 gb for gold but apparently unlimited means something quite different for silver: a whole 140 gb worth of difference! Even their customer support first told me that unlimited means unlimited until I had to explain to them that Gold is 200 and I'm being told silver is only 60. Either they are very conveniently forgetful or they purposely withhold vital information.

Now they tell me refunds on rewards is not possible! That's over 4500 accumulated points gone to waste! Plus I have to stop them from switching over to a plan I don't want or can afford getting before my current much better plan ends. Tried to reason with them to get back said points to gather the necessary amount for a free gold plan. But they are resilient in sticking me for something worse.

Cancelling the new one however, will not refund the reward points it will just have them gone as though never there. THIS IS A SCAM! IF UNLIMITED MEANS FAR DIFFERENT FROM ONE TO THE NEXT IT SHOULD TELL YOU! It tells of other differences why not the "limit" on the unlimited data? Do the math: unlimited (60gb) VS. unlimited (200gb)? Not only is unlimited basically not unlimited but that's all right, 200 goes a long way; but 60 doesn't. Rewards should be refunded and plans should be explained WITHOUT having to go around the world to find out the why's and wherefors...

Was a loyal customer, switched to Verizon. Want to switch back to Straight. Tried calling for support. Spoke with someone, couldnt understand the name. They advise me I now need a sim card. So, i go and by a sim card. I follow the instructions for transfer. Web page states can take up to 30 minutes. So I wait. An hour goes by and still no service. I call Straight Talk to look for answers. Seems impossible to simply talk with someone. The auto service says already processing that number and then hangs up on me. I call again and wait . go through the whole automated line again, answer all the same questions again, and wait. After waiting 5 minutes I get a hold of someone, talk to her for 30 seconds and she says she has to transfer me. She transfers me and the phone disconnects. OK, so I call again. Go through all the automated jargon again, wait for 5 minutes again. Speak with Sheiden. Explain to her the situation, she transfers me. Line says 2 minute wait, 10 minutes later still no answer. Hang up and call back. Go through all the automated jargon again just to try and speak with a service rep. I get Dumari and ask to speak with a manager. He says one moment, puts me on hold and then the line disconnects.

6 hours to transfer a simple phone number. The worst customer service I have ever had. I have nothing good to say about this service. Big business hires cheap workers that dont care about their job. No accountability. Turn a simple process into a ridiculous procedure.

Shut my phone off three dam days on auto refill took the money out of my kid account then gave us a run around saying it didn’t go through old man bad health no car in the middle of no where with phone you shut off for no reason called tried to get you turn it back for one day till it got straightened out told no any other phone company would’ve not your none caring [censored] had to walk three miles almost had a heart attack going to post this on FACEBOOK [protected]

I have been a loyal customer with Straighttalk for over 10 years and loved the service. Within the last 3 weeks, the service has been trouble. I've called repeatedly with no real satisfying results.

On September 24th, I requested a refund but wanted to use my reward points to keep my phone active. The request was approved, and my reward points were used except for one significant problem. The phone number was ported over to another carrier before I could get a new number for the existing phone with straighttalk. I've called numerous times since this happened and also did online chats but to no avail.

I'm very disappointed with straighttalk for not letting me use my reward points on that same phone under a different number. At this point, I would like to personally talk to a representative or file a complaint that my reward points were eliminated from my phone before I could even use them. Why would this reputable company do something that isn't for the customers' best interest? I'm very dissatisfied at this point.

I look forward to hearing from your representative soon,

Hope Parrish

IMEI # [protected]

tryed to order a small android instead the i was charged dor wrong phone they said i could give it back to ucps guy who deliverd it was not ups and gave wrong lable to return it had to pay extra money to send back it back they tried to deliver it to the compaany today they couldnt get access to deliver it now i have been on the phone with these customer service for two hoursw and the lady i keep talkiing to keeps saying just a minute and nothing is being done and she sounds doped shee just told me to call back tommorrow i sent it back now i want my money someone call me or im callig corporate have a nice afternnoon

Purchased a 'bring your own phone" plan and switched service over to straight talk 4 days ago. First...the agent who transferred the service over didn't keep my husbands number like was requested FIRST thing before transferring. I was on the phone ALL DAY trying to get his number back.

Then we realized his internet was not working. Called back. Was put on hold multiple times. Was disconnected multiple times after waiting on hold for 30 min or more. Talked to at least 6-8 different agents OR MORE who all did the exact same text book "fix" that DID NOT WORK. Turn the phone off and back on.

We did that at least 20 times before they would finally decide we needed the corporate office and as soon as we were transferred, we got disconnected.

One person from the corporate office got the internet to work then he wasnt able to send or receive MMS messages. (Picture texts) So we had to call back again for the 7589th time and deal with the stupid automated BS that claimed to fix the problem. The MMS worked but then the internet would STOP WORKING... We went through this issue 3 different times. We are now on day 3 and spending hours of our time on the phone with people who cant speak english and cant fix the issue!

On day 4 we were P%$$#D. Told the agent that if we did not receive a call back from a REAL PERSON from the cooperate office ASAP we were done with Straight Talk and going back to our former carrier. Guess what..?

We got a call back from an automated service who yet AGAIN placed us on HOLD and we were disconnected AGAIN.

So long story short...we said F it and dropped Straight talk.

Service is horrible and customer service is WORSE.

The old saying couldnt be more accurate. "You get what you pay for"

Thank you for absolutely NOTHING straight talk other than wasting our valuable time and money. I will blast how horrible this service is from every social media platform I have and tell everyone about my VERY UNNECCESSARY experience we had with this business.

I bought a new phone (Moto 5g stylus) the beginning of August. Shortly after I acquired the phone, I tried to do the Android 12 OS upgrade and it froze my phone. I contacted Straight Talk through Chat and they advised me how to hard boot my phone - which did not work. I called the next day and after numerous attempts at Hard booting my phone (without success) they finally stated that they will exchange my phone with new one. Once I received the shipping label, I mailed it off. According to the tracking data, Straight talk received the phone on September 1st. I was told that I would receive the new phone with in 3-5 business days once they have received the old phone.

I contacted Straight Talk on 12th of September and was transferred 4 times, because it was above all of their pay grade and they didn't have the info and of course no one that I was transferred too could help me. I was also disconnected twice. I was not rude - did not cuss, maybe a little impatient and frustrated.

Today I contacted the automated help and was told that it had been shipped. I was not given a tracking number nor when I could expect delivery. So I went on Chat and was told that in fact they did not receive my old phone and because of this they have not sent out my new phone. I was told that the tracking # that I gave them is not valid (although I copied and pasted what I gave them, and it works for me). So, as I am writing this, I do not know how to get my phone nor get my money back. Oh, I also asked to speak to a supervisor to help sort this out and I was told there is no one around at this time.

After leaving a complaint here I was contacted by straight talk and said they would review it, that was a month ago and no word. Since I made my complaint and got my talk and text turned back on they have been throttling my mobile data ever since. Not sure why I am being punished for their inability to provide the service I paid for but this is unacceptable.