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Staff needs more training
MY name is Pete and my family and I regularly purchase Starbucks coffees. And until your Starbucks Manager and staff proved to me that they need more training on customer service and not be rude to people. I purchased a chi latte for my wife together with a cappuccino for myself on Sunday last week. When I gave the chi latte to my wife after ordering it...
Read full review of StarbucksPoor customer service
I am a frequent customer of Starbucks, especially this specific branch in beckley. I have known for this last week for this specific branch to be closing at 5 as they appear to be short on staff. This store is 10 minutes from my office so with this in mind, today I made it a point to leave work 30 minutes early so that I could make it in time to get myself...
Read full review of StarbucksLobby closing and mobile app
Hi
We live in NE Tacoma, there was several of the Starbucks robbed. Hoyt and Twin lakes. They since have closed the lobbies and changed their hours without it reflecting on the mobile app. The app still has not changed which means if you use the app to order to pick it up, one has to go through the drive through line. By the time you get through it's cold. So my suggestion to you is kindly shut the app down until your customers can go in to quickly pick up their orders Thank you for your time.
Desired outcome: Updated and accurate app
ice coffee
Went though drive thro ordered ice coffee with cream and sugar. pay for my ice coffee no straw. Get home no sugar. Would like if they pay attention to customer when they take there orders. Thank you
Service Bullying
I had an employee make several remarks about me being rude on day of pics of dirty bathroom.
I spoke to the Shift Sup, & DM today. DM started out by saying that I could not speak about bullying or shooting, again the middle of the conversation and again at the end!
I left the store feeling not heard again.
Not resolved.
I will not be back
Desired outcome: I phone call from someone that this situation was taken care of inside and it wouldn't hapoenagaun and sorry for the name calling.
Lack of product
I am a senior. The nearest location is 81952 Highway 111, Indio, CA 92201. They always seem to be either out of Cups or Lids or even Creamers and certain Coffee. This happens at least twice a week. Since I do not drive much I am limited to this particular store. But is is ridiculous that they always Lack the above. It happens more often than not. Thank You Lorena Miller 44868 Buckingham ST Indio CA 92201 [protected]
Read full review of StarbucksVindictive service
I go to SR 200 Yulee Florida location daily. I ordered BS oat milk SE and she rang up choc almond milk ex I went in because drink tasted very wrong. She remade it asked if it was better I said no looked at sticker and realized what happened she made right drink I had no cash to tip again I apologized was so nice understanding about it and ever since I get...
Read full review of StarbucksMobile order grande coffee
Since COVID 19, the way to go is order thru the star bucks app. Most of the time it is a hit and miss whoever makes the drinks Starbucks location 132-40 Metropolitan Ave Richmond Hill NY 11418. account id [protected] rory.[protected]@gmail.com Today I ordered a Grande Coffee with 3 sugar in the raw, extra splash of whole milk with light cinnamon I wa...
Read full review of StarbucksProper customer service
Today, March 24, 2021 I was a Starbucks and experienced the rudest Barista. My husband ordered a Very Berry with no water. While I was standing there watching the drinks being made I saw the Barista put water into a cup. Now granted, she could have been adding water to a different drink, but there is no call for the attitude that I had received. I asked her...
Read full review of StarbucksCustomer Service
Poor customer service TWICE already at your 2148 Hempstead Tpke, East Meadow NY 11554 location. At approx. 12:45pm I placed a mobile order (and reloaded my card) and arrived yet again to experience horrible customer service. I have complained about this location before, and the lack of customer service they provide to get no response. My order was ready, 10...
Read full review of StarbucksEmployee ignorance
Zipcode 48169 for Pinckney, Michigan. A blue haired (presumably female) employee has feigned ignorance to what a "chocolate chip frappacino" is and refused to look into a basic drink such as this one. The first encounter included what was previously stated and included a very poor attitude and very poor assistance. The next few encounters with thi...
Read full review of StarbucksService
Danny at the store at 12170 Ventura near Lauren canyon studio city is very rude and yelled at me and several other customers... he is tone deaf.
Desired outcome: Speak to Danny and have supervisor evaluate behavior.
Mobile pick up service
First and foremost, I am not a typical complainer. I find most complaints to be first world problems and I know I shouldn't be consuming this poison anyway, but it is tasty, and I am addicted. So there's that. My issue is with the Sylmar, California location when you enter the store at the pickup window for mobile orders. I live around the corner and try to...
Read full review of StarbucksEmployees
I work in the trucking industry, and purchious starbucks coffee thermoses, for travel. They are a great product, I went to a starbucks on the 16 street mall. And to again purchious o coffee thermos, I went in and there were no cups, I turned my back and I heard the words bum and [censored], and dont come back, in denver a lot of people seem to have complaints about harassment. It is time to put a secret shopper there to investigate the management, and sexual harassment towards the customers. And to clean the place up, and install traditional values starbucks was famous for, if harassment continues the police will need to be involved, it's time to remove bad employers from our moll area, and bad management, and work on business restoration, treat customers with respect, belive me a smile goes a long way after paying 40 bucks for a coffee cup
I want a refund
I was in store # 480 at approximately 4:21 pm today March 13/2021, and I had ordered a Venti Pike place coffee, the coffee was so bitter and tasted burnt, I asked for cream, and they did not add the cream, didn't think anything of it and when I got halfway home I took a drink and just about spit it out, very disappointed, the Starbucks employee was rather...
Read full review of StarbucksEmployee support
My daughter who actually enjoys working at Starbucks struggles with mental health issue. Starbucks needs to give management extra training in supporting an employee who is having a mental health crisis and not tell them they need to suck it up or that it's an excuse. Meg is unsupportive and insensitive she should be ashamed of herself and learn that mental...
Read full review of Starbucksmedium roast decaf house blend, 12 oz
I recently purchased a 12 oz bag of the medium roast decaf house blend for $9.99. This is one of the worst bags of coffee I ever brewed. I had made several pots of coffee with it, continually adjusting it to make it more drinkable without any luck. It is very strong and tastes brunt.
Desired outcome: refund
First Degree Burn
Re: First Degree Burn - Brampton, Ontario Canada/Incident [protected]
On January 9, 2020, at approximately 8:49pm a friend and I went to the Starbucks located at 1-65 Dusk Drive, Brampton Ontario Canada.
Hot cup of tea spilled on my hand by staff.
Process not followed by staff on how to serve the tea.
No first aid or burn protocol administered.
Sought medical treatment and provide Dr. report to Starbucks.
Permanent scarring and discoloration.
Company has continually tried not to accept liability for what happened.
Company request a demand letter for injury and reneged on the amount that I requested.
Company claimed that the demand letter should have not been requested but it was.
CEO requested that K. address the matter and communicated with me for months until he requested the demand letter from myself.
No accountability by this company for such a serious accident, treated like a second class citizen.
I need further treatment for the discoloration and scarring.
Desired outcome: Amicable resolution and accountability
Out of products in Danville, IL on Notth Vermilion Street
Waited in line at your drive-thru to order...I've attached a picture of the paper I found taped to your order screen. This is the third time I have came here only to be told the things I cannot order due to ingredients not being available. There is a serious problem going on here that needs addressed immediately.
This happened today, 2/22/2021 at 3:30pm. It is the Starbucks located on North Vermilion Street in Danville, IL.
Please respond to my email. Thank you. [protected]@ymail.com
The service and there was something in our coffee
I have photos and video the two guys were so rude I tried to hand the drinks back to them telling them there was stuff in our coffee that did not belong he looked at me and said we don't take trash WHAT! I told him again and showed him the bottom of the in side cups had white something that did not belong. He said oh that one must be spoil ed and he said what is wrong with the other again I showed him the bottom of the cup had the same foreign stuff in it. He looked at me and said but it was different milk. I said that's what I'm talking about I need two new drinks he was very rude and as he gave me the new drinks looked at me and said oh by the way I used the same milk. What! I should of just made him give me back my money . So I pulled on off took videos of coffee will post to my 200, 0000.00 followers to let them see and know that know one at Starbucks cares. I was buying 2 two 4 coffees a day from you. I will not no more not even one. When you ad up 2 large coffees x 30 see what you are loosing just from me alone. Store was at salisbury, Nc I will not ever go back and I will tell and show all my followers what I was giving and how bad I was treated. Also he did not have lid secure on coffee and it went all over me. His answer was he personal put lid on. I asked him to look at it'll over me and he said I can't see through a door so rude!
About Starbucks
One of the key factors that sets Starbucks apart from other coffee chains is its commitment to ethical and sustainable sourcing. The company works closely with farmers and suppliers to ensure that its coffee beans are grown and harvested in a responsible and sustainable manner. Starbucks also invests in programs that support coffee farmers and their communities, such as the Coffee and Farmer Equity (C.A.F.E.) Practices program.
In addition to its focus on sustainability, Starbucks is also known for its innovative and diverse menu offerings. The company offers a wide range of coffee and tea beverages, as well as snacks, sandwiches, and other food items. Starbucks also regularly introduces new seasonal and limited-time offerings, such as the popular Pumpkin Spice Latte.
Starbucks has also embraced technology in recent years, with the introduction of its mobile ordering and payment app. Customers can use the app to order and pay for their drinks ahead of time, allowing them to skip the line and pick up their drinks quickly and easily. The company has also experimented with other technology-driven initiatives, such as its Reserve Roastery locations, which offer a more immersive and interactive coffee experience.
Overall, Starbucks has become a beloved and iconic brand around the world, known for its high-quality products, commitment to sustainability, and innovative approach to coffee and tea.
Overview of Starbucks complaint handling
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Starbucks contacts
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Starbucks phone numbers1800 787 2891800 787 289Click up if you have successfully reached Starbucks by calling 1800 787 289 phone number 14 14 users reported that they have successfully reached Starbucks by calling 1800 787 289 phone number Click down if you have UNsuccessfully reached Starbucks by calling 1800 787 289 phone number 18 18 users reported that they have UNsuccessfully reached Starbucks by calling 1800 787 289 phone numberAustralia+1 (860) 266-0010+1 (860) 266-0010Click up if you have successfully reached Starbucks by calling +1 (860) 266-0010 phone number 0 0 users reported that they have successfully reached Starbucks by calling +1 (860) 266-0010 phone number Click down if you have UNsuccessfully reached Starbucks by calling +1 (860) 266-0010 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +1 (860) 266-0010 phone numberIndia1300 808 9891300 808 989Click up if you have successfully reached Starbucks by calling 1300 808 989 phone 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UNsuccessfully reached Starbucks by calling +1 (800) 782-7282 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +1 (800) 782-7282 phone numberUnited States & Canada+44 333 005 0449+44 333 005 0449Click up if you have successfully reached Starbucks by calling +44 333 005 0449 phone number 2 2 users reported that they have successfully reached Starbucks by calling +44 333 005 0449 phone number Click down if you have UNsuccessfully reached Starbucks by calling +44 333 005 0449 phone number 1 1 users reported that they have UNsuccessfully reached Starbucks by calling +44 333 005 0449 phone number33%Confidence scoreUnited Kingdom+353 16 770 744+353 16 770 744Click up if you have successfully reached Starbucks by calling +353 16 770 744 phone number 0 0 users reported that they have successfully reached Starbucks by calling +353 16 770 744 phone number Click down if you have UNsuccessfully reached Starbucks by calling +353 16 770 744 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +353 16 770 744 phone numberIreland+43 133 6633+43 133 6633Click up if you have successfully reached Starbucks by calling +43 133 6633 phone number 0 0 users reported that they have successfully reached Starbucks by calling +43 133 6633 phone number Click down if you have UNsuccessfully reached Starbucks by calling +43 133 6633 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +43 133 6633 phone numberAustria+33 144 767 200+33 144 767 200Click up if you have successfully reached Starbucks by calling +33 144 767 200 phone number 0 0 users reported that they have successfully reached Starbucks by calling +33 144 767 200 phone number Click down if you have UNsuccessfully reached Starbucks by calling +33 144 767 200 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +33 144 767 200 phone numberFrance+49 800 726 3333+49 800 726 3333Click up if you have successfully reached Starbucks by calling +49 800 726 3333 phone number 0 0 users reported that they have successfully reached Starbucks by calling +49 800 726 3333 phone number Click down if you have UNsuccessfully reached Starbucks by calling +49 800 726 3333 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +49 800 726 3333 phone numberGermany+7 499 270 4040+7 499 270 4040Click up if you have successfully reached Starbucks by calling +7 499 270 4040 phone number 0 0 users reported that they have successfully reached Starbucks by calling +7 499 270 4040 phone number Click down if you have UNsuccessfully reached Starbucks by calling +7 499 270 4040 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +7 499 270 4040 phone numberRussia+41 449 471 818+41 449 471 818Click up if you have successfully reached Starbucks by calling +41 449 471 818 phone number 0 0 users reported that they have 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+86 212 412 5888 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +86 212 412 5888 phone numberChina+852 21 011 399+852 21 011 399Click up if you have successfully reached Starbucks by calling +852 21 011 399 phone number 0 0 users reported that they have successfully reached Starbucks by calling +852 21 011 399 phone number Click down if you have UNsuccessfully reached Starbucks by calling +852 21 011 399 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +852 21 011 399 phone numberHong Kong+62 150 0078+62 150 0078Click up if you have successfully reached Starbucks by calling +62 150 0078 phone number 0 0 users reported that they have successfully reached Starbucks by calling +62 150 0078 phone number Click down if you have UNsuccessfully reached Starbucks by calling +62 150 0078 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +62 150 0078 phone numberIndonesia+81 120 336 388+81 120 336 388Click up if you have successfully reached Starbucks by calling +81 120 336 388 phone number 0 0 users reported that they have successfully reached Starbucks by calling +81 120 336 388 phone number Click down if you have UNsuccessfully reached Starbucks by calling +81 120 336 388 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +81 120 336 388 phone numberJapan+63 284 626 262+63 284 626 262Click up if you have successfully reached Starbucks by calling +63 284 626 262 phone number 0 0 users reported that they have successfully reached Starbucks by calling +63 284 626 262 phone number Click down if you have UNsuccessfully reached Starbucks by calling +63 284 626 262 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +63 284 626 262 phone numberPhilippines+65 65 137 500+65 65 137 500Click up if you have successfully reached Starbucks by calling +65 65 137 500 phone number 0 0 users reported that they have successfully reached Starbucks by calling +65 65 137 500 phone number Click down if you have UNsuccessfully reached Starbucks by calling +65 65 137 500 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +65 65 137 500 phone numberSingapore+82 230 151 100+82 230 151 100Click up if you have successfully reached Starbucks by calling +82 230 151 100 phone number 0 0 users reported that they have successfully reached Starbucks by calling +82 230 151 100 phone number Click down if you have UNsuccessfully reached Starbucks by calling +82 230 151 100 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +82 230 151 100 phone numberSouth Korea+66 20 798 688+66 20 798 688Click up if you have successfully reached Starbucks by calling +66 20 798 688 phone number 0 0 users reported that they have successfully reached Starbucks by calling +66 20 798 688 phone number Click down if you have UNsuccessfully reached Starbucks by calling +66 20 798 688 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +66 20 798 688 phone numberThailand+971 80 074 292+971 80 074 292Click up if you have successfully reached Starbucks by calling +971 80 074 292 phone number 1 1 users reported that they have successfully reached Starbucks by calling +971 80 074 292 phone number Click down if you have UNsuccessfully reached Starbucks by calling +971 80 074 292 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +971 80 074 292 phone number100%Confidence scoreUAE+54 800 122 0129+54 800 122 0129Click up if you have successfully reached Starbucks by calling +54 800 122 0129 phone number 1 1 users reported that they have successfully reached Starbucks by calling +54 800 122 0129 phone number Click down if you have UNsuccessfully reached Starbucks by calling +54 800 122 0129 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +54 800 122 0129 phone number100%Confidence scoreArgentina+55 800 777 8252+55 800 777 8252Click up if you have successfully reached Starbucks by calling +55 800 777 8252 phone number 0 0 users reported that they have successfully reached Starbucks by calling +55 800 777 8252 phone number Click down if you have UNsuccessfully reached Starbucks by calling +55 800 777 8252 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +55 800 777 8252 phone numberBrazil+56 600 247 9600+56 600 247 9600Click up if you have successfully reached Starbucks by calling +56 600 247 9600 phone number 0 0 users reported that they have successfully reached Starbucks by calling +56 600 247 9600 phone number Click down if you have UNsuccessfully reached Starbucks by calling +56 600 247 9600 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +56 600 247 9600 phone numberChile
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Starbucks emailsinfo@support.starbucks.com100%Confidence score: 100%Support
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Starbucks address2401 Utah Ave., S Ste 800, Seattle, Washington, 98134, United States
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Starbucks social media
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