Spirit Airlines
reviews and complaints

While booking a trip, mistakenly, as soon as I complete the booking, I realized I inverted the days. I looked where I could've cancel the mistake and sent me to the Airline. after trying 4 telephone numbers, gave up and called Expedia, after one hour I was told only Spirit can help you. They gave me the phone number to call and it worked, but only after waiting 45 minutes. Here I was told we can cancel this flight, but we'll credit this amount for the next time you fly with us, only good till January 2024, Today is October 27, 2023.

I repeatedly told her to put the money back to my account because I won't be flying till maybe May 2024. Sorry sir this is our policy. I didn't call a day or week later, I started calling soon after I made the mistake. I asked to speak to the supervisor and after waiting for another 40 minutes I gave up. I hope my bank can help to deal with these imbecile shysters.

Flight NK1735 was cancelled on 12 May 23, I bought the 4 tickets for my Grandson and his family. After several delays Spirit cancelled the flight entirely. I contacted Spirit for a refund, had to write a letter explaining everything, finally I got turned over to Smartfares for a refund and got even further runaround. After several weeks I got fed up and turned it over to my Credit Card Fraud Division at my Credit Union, they were very professional unlike Spirit or Smartfares. My credit union refunded my money ($663.56) and said they would pursue Smartfares. As of this day (29 Sep 23), I do not know if my credit union was reimbursed. My feeling is that this is a very unprofessional way of treating a customer.

Mr. Fields

[protected]

[protected]@gmail.com

We boarded flight NK2369 on Feb. 21/24 at 3:39 to fly from Detroit to Las Vegas. They loaded my husband & myself & then took his walker to put it elsewhere on the plane.

When we landed in Las Vegas & they finally brought us the walker to the planes doors, the back of it (on one side) was snapped right off. The back is not fixable & needs to be replaced.

Now we live in Canada, so I don't know how you will fix this, but it is the airlines responsibility to do so.

We live at [protected] Ouellette Ave. Windsor, ON. N8X 4T4 [protected] or [protected]

Contacted Spirit customer service on January 18 to change a flex ticket that was scheduled for February 7. I was told by Spirit agent that I had to wait for 24 prior to February 7 to change ticket to avoid fees. When I called 9 minutes before the 24 timeframe, I was told I had to make change online. Since it was within 24 hours, online message stated I had to call customer service. After being on hold for 20 minutes, I was told I had to pay $134 to make the change. It would take 7 business days for Spirit to confirm that the agent on January 18 gave me inaccurate information. I then proceeded to their virtual chat for an hour only to be told that I needed to contact another division (the email address given was inaccurate). My confirmation # ZKLK5T.

Their customer service is horrendous, and they do not seem to care.

In September 2023 I noticed several charges to Spirit Airlines on my bank statement. There were :

2 on August 3,2023

2 on August 7, 2023

2 on September 1, 2023

1 on September 5

The total is $6,418.85. I did not make any of these purchases/charges.

I contacted Spirit Airlines immediately and after many phone calls and chats, I was given a case number. (CAS#) and told they would contact me in 30 days.

It has now been over 90 days.

I have contacted Spirit airlines by email, USPS mail, many chats, and many phone calls. Spirit Airlines has not contacted me at all or made any attempt to resolve my issue.

My wife, a senior citizen, twisted her ankle and could not make a flight to Florida.

She needs to cancel her return flight since she won't be in Florida and bought insurance

on Spirit's site just in case. The insurance company won't cover the flight until it

is cancelled. Spirit will cancel the flight and waive the cancellation fee of $109 but only

with a doctor's signed papers concerning the injury. Since she was treated at the Cleveland

Clinic ER, that is the only documentation we have. Spirit won't accept it. So, we are

stuck with a $108 flight that she cannot make or a $109 cancellation fee. The insurance

is an obvious scam. My wife is on a fixed income and doesn't have a lot of money for

fees that should be covered. Never fly Spirit and if you do, don't buy the flight insurance.

I have been a customer for spirit airlines, periodically booking bare fare flights with them. On 11/3/23 I flew to cancun mexico from fort lauderdale and booked that flight with them on october 5, paid $240 for roundtrip flight. I paid by bank of america credit card. Several days later I noticed that on nov 1 I was charged additional $69.95 - charge I did not recognize. I was charged for something I never consented to some kind of a discounted 9 dollar club. I never authorized this transaction and will have to file fraud charges with my credit card. I spent over 1 hr trying to call customer service at spirit and gave up. This is very dishonest practices, I will never fly spirit airlines again

My recent flight home via Spirit was cancelled and rebooked. Causing some stress in my life. So when I got to the airport on Monday 10/22/23, I was treated very poorly by the agents at the Spirit Kiosks, with one lady saying to me "I don't have to help you if I don't want to" and proceeded to NOT assist me with checkin and another gentlemen had to do so. The treatment myself and my young son received was not acceptable at all. Also, my cancelled flight was rebooked a day later causing me to find lodging for an additional night with zero accommodations given by Spirit, the agent simply saying, "I can't do anything about that maam"

Hello. This is M. Miranda reaching out to Spirit Airlines to process my full refund for the cancelled booking of my flight. ATtached are email confirmations sent by Spirit Air showing date and exact time it was processed. Proof that cancellation was done within the 24 hour time frame. It proved that I am eligible for a full refund for this booking. They were claiming that cancellation was made on Oct 3, which was ridiculous since I was chatting with their customer service regarding this refund on Oct 2, around 10:30-11:00 PM.

I want Spirit Airlines to process the refund ASAP. It has been very frustrating dealing with this issue going back and forth with their customer service.

Date of booking : OCT 1, 2023 9:42PM

Date of cancellation : OCT 2, 2023 9:35 PM

My mother 79 years old was a passenger on flight 2008 9/3/2023 . After we pay for seat 1a she was move to the back of the plane . For no reason was so ever . What is my concern .? When we decided to pay for her seat its because she had knee replacement surgery and your crew care less . After they were inform they didnt care just move her to the back of the plane . I hope they dont have mother or grandmothers to care for . MY MOTHERS IS FREQUEN FLYER OF SPIRIT AIRLINES .

REASON

SURGERY KNEE REPLACEMENT

79 YEARS OLD

NEED ASSITANCE FOR THE BATHROOM THATS ANOTHER REASON SEAT 1A . YOU REFUND THE MONEY BUT PRINCIPLE YOUR CREW CARE LESS.

I CAN BE REACH [protected]@yahoo.com

August 14th 2023 my family departed from the Philadelphia international airport on our way to Las Vegas. Once we got off the play my child's stroller was not on the bridge once we had to the luggage belt to get the luggage we checked for the car seat, it was not on the luggage belt we called Philadelphia international airport and Spirit airlines in Philadelphia never put the car seat on the plane for it to arrive in Las Vegas I had to rent a car seat from Hertz rental. I would not have had to do that if Spirit airlines did what they were supposed to do and put my child's car seat on the plane I'm asking for a reimbursement

Complaint #2 like a fool booked through eDreams for 8/18-23rd, 2023. (DJM6XT) LAX outbound 00:10am 8/18th arrive Houston @5:37am 8/18th. Spirit canceled flight due to "disruption of service". Had to rebook flight LAX outbound @ 7:15 pm left almost 1 hours late arrived in Houston @ 1:45ish morning of the 19th. Just about a loss of a full day that I paid for. Found out about cancelation when I was checking in on my phone. Ticket had big red notice that flight was canceled due to *disruption of flight".Spirit owes me money for loss of day. Well now it says that was a scheduled cancelation. If that's the case why was it an option? I am sick of your lies.

Again have Live Chat transcript from both companies but its over the 5mgb size limit for u load. Contact me and will mail you printed sheets.

We was supposed to leave at 6:30 am leaving LaGuardia and land in Orlando. The flight got delayed then cancelled 8 hrs later. I was stuck with my children and spouse tired and uncomfortable for hours. My luggage was supposed to go on the flight I was put on which was to Fort Lauderdale. Obviously someone didn’t complete their job and I haven’t received my luggage. I am missing 6 suitcases and we are in Florida to go on a cruise im tired and overwhelmed from this whole situation.