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Spirit Airlines

Spirit Airlines

2800 Executive Way
United States - 33025
Customer Care
1 954 447 8010 1 2
1 954 447 7965 1 0

Spirit Airlines Complaints & Reviews

Spirit Airlines - Unauthorized Credit Card Charge

Posted: 2015-11-22 by    Reviewer74524
Complaint Rating:  0 % with 0 votes
To Whom It May Concern,     I just received my credit card bill and it has a charge from Spirit Airlines which should not be on there.     It is listed as: Transaction date- 10/17, Posting date- 10/17, Purchases & Adjustment- Spirit Airlines Onboar Irving TX, Reference #- 0597 and Account...

Spirit Airlines - Florida, Miramar - Lost luggage

Posted: 2015-11-14 by    Reviewer32892
Complaint Rating:  0 % with 0 votes
So i flew from Atlanta back home to Ft. Lauderdale on Oct. 12th, 2015. My luggage never came back. I immediately filed a claim with Spirit in their office in the airport. The guy working there thought that it could be delayed and possibly be on the next flight which came in a few hours later...

Spirit Airlines - Florida, Miramar - Damaged luggage and poor service

Posted: 2015-11-11 by    Pam75
Complaint Rating:  0 % with 0 votes
We arrived in Detroit, MI from Las Vegas, NV on Sunday, November 7, 2015 and had to wait almost an hour and a half for our luggage because they didn't have enough people working to unload the planes! We had spent almost all day in airports and on the plane, so when we got our luggage finally,...

Spirit Airlines - Travel - Terrible!

Posted: 2015-09-21 by    Reviewer91336
Complaint Rating:  0 % with 0 votes
Never fly this airline! Horrible! They lure you with cheap fares and then charge a fee for EVERYTHING! Even to just have a decent seat an adult can reasonably sit in! So its no deal and you end up paying the same amount as another airline. Horrible customer service. Rude staff. And unfortunately,...

Spirit Airlines - Had to pay luggage fee twice

Posted: 2015-08-19 by    Vera37
Complaint Rating:  0 % with 0 votes
I booked the following one-way flights with Spirit for 2 persons via Bravofly:
08-05-2015 ~ €220.82 ~ 20:45-21:55 ~ NK369 Baltimore – Chicago
08-06-2015 ~ €275.66 ~ 18:10-22:11 ~ NK426 Chicago – Lauderdale
08-07-2015 ~ €168.28 ~ 20:18-21:19 ~ NK676 Lauderdale...

Spirit Airlines - Overbooking scam

Posted: 2015-08-16 by    Cliff Barnes
Complaint Rating:  0 % with 1 votes
Early on 8/10/15 I got an email informing me that 756 from SJO (Costa Rica)to FLL was delayed from 12:30 to 2:52. So, I arrived at SJO at 12:50 and found an angry group of about 20 customers, all who had been bumped bc we weren't there two hours before the ORIGINAL flight time. Agents were...

Spirit Airlines - Florida, Miramar - the cost of a delayed departure

Posted: 2015-08-05 by    Leslie Gomez
Complaint Rating:  0 % with 0 votes
Flight #756 from SJO (San Jose, Costa Rica) to Ft. Lauderdale was 24 minutes late departing. It was supposed to leave at 12.30 pm, instead it took off at 12.54 p.m. Enough time for my daughter to miss her connecting flight 619 to Houston. When the reservation was made, we did not choose this...

Spirit Airlines - Kansas, Kansas City - Flight Canceled

Posted: 2015-08-02 by    William Teixeira da Silva
Complaint Rating:  0 % with 0 votes
Congratulations for my worst experience ever Spirit Airlines.I bought a flight ticket 2 months ago to Las Vegas.

My brother and I were supposed to meet there. He is coming from Brazil today to visit me here, but because you canceled my flight and just gave the option for tomorrow...

Spirit Airlines - Cancellation

Posted: 2015-05-30 by    Tim Wain
Complaint Rating:  0 % with 0 votes
Booked a trip by mistake thru Travelocity. I called and explained what happened and Travelocity promptly cancelled trip for me. Told me to call Spirit about the one way portion of the trip. Called the very next day and talked to a rude agent. Was told there would be no refund or credits. Asked...

Spirit Airlines - Florida, Miramar - Refund for Flight Change

Posted: 2015-01-21 by    Gorga
Complaint Rating:  0 % with 0 votes
y daughter-in-law has had to travel to the Mayo Clinic in Rochester, Minnesota since March 2014 for a clinical trial. She and my son travelled on Spirit on Saturday and were to return on...

Spirit Airlines - Florida, Tampa - Worst Trip Ever

Posted: 2015-01-11 by    sweetcandy93
Complaint Rating:  0 % with 0 votes
Prior to buying our ticket through Spirit airlines we read all the reviews and had prepared ourselves for what to expect when booking with Spirit. No leg room, no snacks pretty much nothing extra except a flight to your destination. Boy were we wrong. The day before our flight Spirit had changed...

Spirit Airlines - False Advertising

Posted: 2014-12-26 by    Neols
Complaint Rating:  0 % with 0 votes
During a flight from Chicago to NYC, the flight attendant offered a credit card offer for 15, 000 bonus miles (3 round trip flights). In addition, you were offered an additional 2, 500 bonus miles for signing up inflight. I received my 2, 500 bonus miles. But after my first purchase, I only...

Spirit Air - Pennsylvania, Latrobe - Possible bait & switch

Posted: 2014-11-18 by    cm106
Complaint Rating:  0 % with 0 votes
They post low prices from Latrobe to Orlando. On three consecutive attempts to purchase tickets a window came up telling me the flight was no longer available leading me each time to a progressively more expensive flight. I can't believe THREE flights for a date (non-holiday) three months...

Spirit Airlines - Lost Luggage and Extra Fees

Posted: 2014-09-09 by    Sharon Tanghal
Complaint Rating:  100 % with 1 votes
** avoid spirit airlines. You end up spending more money because of their poor services such as lost luggage, delayed flights of more than 6 hours and extra fees that are not refundable**.
Our flight was delayed more than 3 hours, coming from orlando international airport. We were supposed...

Spirit Airlines $9 Club Membership - Unauthorized automatic renewal

Posted: 2014-07-28 by    Spirit sucks
Complaint Rating:  0 % with 0 votes
I have been billed $59.95 for a Spirit membership that is unauthorized on my account. I never agreed to an annual automatically renewed membership with Spirit Airlines. My first, and last trip on the airlines was over a year ago and was the worse experience in my lifetime. I wrote a letter to...

Spirit Airlines - Flight delayed 2 hours them moved back to original time

Posted: 2014-07-02 by    Cindy R Ft Lauderdale, FL
Complaint Rating:  0 % with 0 votes
We flew Spirit out of Las Vegas on 6/28/14. The original scheduled flight time was 11:20 pm. When we printed boarding passes that morning we were advised there was a 1 hour delay. We kept checking throughout the day to see if there would be any further delays, and later that afternoon the website...

Spirit Airlines - Customer service

Posted: 2014-06-27 by    Rene m
Complaint Rating:  100 % with 2 votes
I am not happy to read that these horrible situations happened to others. Although, I now know that they it's not just my family that this airline was cruel and heartless to.

Amongst many negative posts found on the major social media sites, I have read posts stating how...

Spirit Airlines - My tickets sold out before I checked in

Posted: 2014-05-31 by    LiliL
Complaint Rating:  0 % with 0 votes
My husband and me came to check in the bags, and they let us check in the bags and go to the gates even though they sold our tickets to another passengers before we came there!!! That means that they assigned us nonexisiting seats! We have heard about this later form the check in agent and a...

Spirit Airline - Florida, Largo - Stressed out dealing with Mrs. Spirit

Posted: 2014-03-20 by    sherimorphis
Complaint Rating:  0 % with 0 votes
Sunday, 3-16-14; Spirit Airlines, Atlantic City Airport: Susan's her name, harassing seniors is her game! This flight was very stressful due to rude, controlling, abusive check-in lady, Susan. We had to get a boarding pass for Dave. Susan at check-in eyed our backpack and barked... that...

Spirit Airlines - Florida, Palatka - Free Spirit Miles

Posted: 2014-01-13 by    LM Massey
Complaint Rating:  100 % with 1 votes
I have been a Free Spirit member since 2007. This past December 2013 I went on their website to check my miles it said I had 53, 293 miles with 0 miles to expire. When I started with them they used Barclay Bank and your miles DID NOT expire. Since then they have changed to Bank of America, I...

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