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Specialized Loan Servicing [SLS] Customer Service Phone, Email, Contacts

Specialized Loan Servicing [SLS]
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1.6 114 Complaints
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Specialized Loan Servicing [SLS] Complaints 114

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5:21 pm EST
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I have been trying to deal with this company since june 2014 when my mortgage was sold to them from one west bank. I am still waiting for the re-payment plan. I have submitted so many forms and documents and still have no results. They keep saying they are "reviewing the documents". I do not believe it takes close to two years to "review documents". I worry...

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August 2015 I applied for a modification back in august 2015 and this is now february 2016 and I was denied after I provided them with everything they needed month after month after month. I have faxed to them over a 100 times the same or different information and the past due about the they have stated is totally incorrect and I have addressed this issue...

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Specialized Loan Servicing [SLS] debt collector

This is a continuation on #[protected], sls have not complied with regulation since 01/20/2016 I am waiting for any letter about modification or any new information with notice of default the les zieve office file on county records send letters to les zieve office and to sls with copy of payments to the account and request for sls llc to verify the allege debt countrywide, bank of america, sls llc, bank of new york mello have no stand to request a payment based on assumption, the only document they have to collect is a e-copy and every of this entities send me one copy that is different from the other under art 9 the contract is void. This corporations want to foreclosure because bank of new york is been suit for the investors to repurchase all the certificate from securities for breaching of representation and warranties (walnut llc v bnym, mbia insurance corp v countrywide). This trust was created almost a year later after the cut off day on prospectus agreement.

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7:44 pm EST

Specialized Loan Servicing [SLS] attempting to make mortgage payments, etc.

Sls is the worse servicing company I have encountered. Don't expect to obtain any answers or get anything resolved because you will not ever get to speak to a supervisor or any individual with authority. Their tactic is to foreclose and to hold money for their convenience. They are rude, unprofessional, and do not return phone calls.
Sls needs to be shut down!

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Diane Curtis
US
Jul 24, 2018 7:14 am EDT

I was able to speak to a so called supervisor, who was more ignorant than the customer service.
They need to be shut down. The only reason their rating has one star, is because you can't go any lower. It should be zero.
They are liars and theives.

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2:36 pm EST
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After my mortgage modification was denied my was transfer from BofA to SLS, LLC I request a debt accounting because Bof A did not credit to my balance some payment and I start to get modification with SLS, they file a NOD send me to foreclosure since 2013 . I been writing letters to all the trust, I hire Ashis Patel attorney to suit SLS but they just make...

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Specialized Loan Servicing [SLS] bad experience

Hello, I have a second on my house for only 50,000 dollars. E trade sold my second to sls. They instantly put my account into collections, even though my payments were all on time. So now I am trying to work with them, yet they keep saying I need one more thing. Each rep tells me a different story. They will not allow me to talk to a supervisor. Now my credit is bad after I had a perfect score. I need help. I have lost weight and can't sleep. Please help me. Lynn

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Although our mortgage payment date is for the 1st of every month and because I am on social security disability I pay our mortgage on the 5th day of each month. I just learned today that even though I make these standard payments through my checking account automatically on the 5th day of each month our mortgage payment isn't processed until the 24th day of...

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I have had nothing but trouble from day one. I have been trying for months to obtain a modification but all I get is that they haven't received this or that. I sent 2 completed packets. Sent one fed x and one certified mail and then faxed everything 2 times. I spoke with them again today and they are claiming that they don't have everything. What a load of...

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I have been waiting for a repayment plan for a very long time. It started before the other bank, indymac, sold the loan to specialized loan last june. I was not told until about a month later. I only found out because I was trying to make my monthly payment then. I was not able to because I had no idea who or where to send it. I have been filing papers ever...

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My bank of america loan was sold off to sls while I was in the process of trying to get a modification with bofa. Since then, i've been in home modification mode with sls for a year now and getting nowhere. I have made the last of my 3 month trial modification payments and received the permanent modification recently. Well, the house is underwater and the...

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Specialized Loan Servicing [SLS] misleading mortgage practices

Friday, july 19, 2013
This is a letter I wrote to our california congressman ami bera requesting investigation of sls because of their treatment of my sister's request for loan modification:
Please help save home from foreclosure
Thank you for looking into my sister aurora alcala’s request to save her home from foreclosure thru loan modification. She bought her home in sacramento in 1995. She responsibly made payments on time for the better part of the past 18 years, but needed to modify her upside down adjustable loan and reduce the principal. She had an excellent credit score when, in 2009, she applied to the bank of america for a loan modification.

Since that time, she was asked to submit her application numerous times, with no clear guidance on her prospects, her status, or her options. There was never a single point of contact with anyone familiar with her situation. Though she was given the standard referral to hud counselors, they were unable to help has been confusing, stressful, and discouraging. She was denied by keep-your-home-california and other programs without really knowing why. While awaiting loan modification, she used up her savings and credit cards, and was forced to finally file for bankruptcy in 2011.

Last summer, without warning from the bank of america, her loan was abruptly transferred to a company called specialized loan servicing llc. Dealing with them became even more of a nightmare. She was supposedly assigned a regular contact person who was listed in correspondence, but to this date, he has never been available to speak to her. Some of their phone reps were also very rude, belittling her for not being able to make her payments.

She is not the only homeowner treated offensively by this company. What agency or agencies regulate this particular company? Can you look into this? Sls seems to be an unofficial, but convenient subsidiary for the bank of america to dump unwanted or difficult cases. Many consumers have had no official recourse to direct their complaints about sls. A website called consumer complaints board has been the only place where clients have been able to voice their grievances. Please take the time to read the many horrific experiences of those who have had to deal with sls, and consider what needs to be done on behalf of suffering homeowners.
Http://www.Complaintsboard.com/?Search=sls

This appeal then is not only to help aurora stay in her home, but to inform the congressman and any and all relevant agencies that the banks and mortgage servicers are still playing games with peoples’ lives, and not making a concerted effort to help homeowners stay in their homes.
At this point, we can only rely upon our elected officials to stand up for us in dealing with companies that are not able or willing to help us through the complicated and confusing processes that will help us maintain our homes.

Yet…it may be that by your investigation of this situation, sls could decide to be on their best behavior.

This is what actually happened to me. I received a permanent loan modification through bank of america this year, but not without going through the grueling process my sister is still experiencing. Congressman jerry mcnerney’s office looked into my situation, giving my case an attention it wouldn’t have otherwise received.

I believe that last year’s efforts by california attorney general kamala harris have also made a huge difference in my ability to obtain the modification. Sls, located in colorado, may not be following through on the protocols designed by harris. They may, in fact, be operating under the radar of recent changes as to how banks and servicers treat homeowners, simply paying lip service to the mandates, but not actually honoring the processes that will benefit homeowners.

Aurora is a 61 year old senior on a fixed income, someone who worked, saved, and paid her bills all her life, but became a victim of the mortgage meltdown. Her medical retirement & disability income are her only means of support. Her arm has, for the moment, adjusted down from $1638 to $1240 per month. Although it would be tight, this $400 difference is a significant drop which she is willing to start paying while still working to get a fixed rate mortgage at a low interest rate and a reduction in principal. We would like to see sls accept this as a good faith starting point.

Her principal balance has been increasing as she has patiently and anxiously waited for lenders to act on her application for a modification or restructure. She was recently denied a modification by sls because they said her pmi would not approve insuring due to the high principal amount. But her principal accruals have been mainly a result of this lengthy process which has kept her in limbo. She asked bank of america last year if she could start making payments again, and they told her & ldquo;no. & rdquo;

There are clear inequities between the power of the banks and the rights of the homeowners during these crisis years of the housing market. Will somebody please level the playing ground?

Aurora’s medical condition has affected her ability to comprehend this complex situation with her loan. She needs advocacy, as do most seniors and people with illness. It would be devastating for her to have to move, a monumental effort which would be unlikely to place her in an affordable living situation. She desperately needs help; and you are her last course of hope.

So we thank you for your intercession on her behalf, which we also hope will be of benefit to others in the same situation. The housing problem is still a national concern, and we pray our leaders can help us out individually and collectively.

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8:53 pm EDT
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Specialized Loan Servicing [SLS] account errors and inabiliy to remedy accounts

After months of effort to seek a) corrected address b) corrected account statements. We've been at our new address more than 14 months and have only recently started received billings and communication from sls at the new address. Have yet to receive corrected balance statements. Their website will not allow payments. Unable to remedy, even having provided double payments, fees, and numerous faxes, calls, and letters with payments. Help!

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Rebecca Mcpherson
US
Sep 08, 2015 11:09 am EDT

I would love to join in the class action suit! SLS has verbally told me that every time I call about a question on my account that I will be told something different. They told me to summit to them my inquiries in writing and then when I get something back from SLS in writing they have to stand by it;. However they have never answered the questions about the charges or the amortization that I have requested from them in writing. What they send back to me is basically stating I am behind in my payments. PLease let me know how to join in the suit against these brain dead people! Thank you, Rebecca, or email me at: rebecca.insatiable@gmail.com

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Kathleen Gentile
US
Aug 06, 2015 12:34 pm EDT

Similar problems...They open tickets ...No-one ever calls back...Now my payment went up over $500 monthly

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Stinnett
Rochelle, US
Mar 10, 2015 3:48 pm EDT
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I am in the same issues every month with SLS. My billing is always a mess, never correct and when I call I am told they will be opening a ticket on the problem, and I should call back in a few days. Every month ! This is the worst loan servicing I have ever had. At the end of the call the agent recommend that I join their Automated Drafting Payment from my bank account. I did try that and they mess that up too!

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Specialized Loan Servicing [SLS] scam three heffers

I worked as a telemarketer at this company for three months. My supervisor was an attorney and cpa, but the three women owners were always nagging and haggling me my supervisor in between their twenty cigarrette breaks every 15 minutes.
It was the most disgusting places to work - not only were they always smoking cigarrettes but drinking beer and getting drunk every other day in the office.
Their main attorney lindsay tilley suarez using foul language bashing christians, sienna mesple one of the founders of omni tax resolution who had one of the cheapest weddings in all wedding history and stephanie kelly whose son was arrested for major drug dealing. You need to avoid this company. They are an omni based company.

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disgruntled borrower
US
May 17, 2017 8:41 pm EDT

I can't believe that this company can't keep track of your payments and then they come out and say you owe them a huge amount like 17, 000 dollars to catch up. Why didn't they send me notice or call and say something. As far as I knew I was caught up I sure hope these ### get what's coming to them.

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disgruntled borrower
US
May 17, 2017 8:37 pm EDT

These guys are cooks, they wont give you a loan workout. They didn't get my chap 13 bankruptcy right, thought I did a seven. Said I was behind in my payments and tried to foreclose on my home. I have hired and attorney and I am going to sue them in court.

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dahlia8
Ft Lee, US
May 16, 2015 8:20 am EDT
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I agree with the person who says stay away from this company They have the most cold hearted unprofessional incompetent employees. I was going through a serious financial problem loosing my home after an illness I was granted the hafa program and the first mortgage holder cooperated with me in trying to get me to do a short sale or a deed in lieu. I tried repetedly with the second SLS. The person i talked to Keri and her supervisor Ben berated me.. callled me a dead beat and just made me feel like loosing my eye site was my fault. They wouldnt cooperate at all. I told them HAFA would pay them $8, 500 so we could end thid nightmare. They were as vicious as they come. I made an arrangement with the first and although I didnt get my hafa because of SLS I gave the house back and got funds. Now I am leaving today moving out of this country and the idiot at SLS is calling me after foreclosure I told her many times to help and work this out and she was as dumb as they come. MS KELLY is not on top of her people. I will never pay them now as I wont even be here as of 8 more hours. STUPID BUSINESS DECISION>

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S Kelly
Loveland, US
Apr 01, 2013 4:47 pm EDT
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From the Owner: This comment is obviously made by an disgruntled ex-employee who has a LONG history of doing this type of thing to other companies that he has worked for, where he has been terminated for cause. This is exactly what it appears to be – pure lies in an effort to defame our reputation as being one of the very few companies out there without complaints.
Any potential or current client that is concerned about our company’s history, our licensing, or any questions regarding ethics is urged to contact our references, or contact us personally at our office. Licensing information can be found at the Colorado Bar Association and the Internal Revenue Service. If you look at our BBB record or contact any of our references, you will see that our only mistake was hiring that specific individual.

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1RugerGrl
US
Jan 01, 2017 12:00 pm EST
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Replying to comment of S Kelly

you really are going to come on here and say you care about your customers! I deal with you first hand and defend my clients... you are committing fraud all the time, do not work with homeowners on loan modifications, and foreclose on them. Please too late for damage control

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Sls apparently bought my loan from my original lender. Their address on "lucent" (lucifer) boulevard was the first red flag, and after dealing with them for a couple of years, they have proven themselves to truly be from the devil himself. They are completely unethical. Each month, they withdraw my loan payment directly from my bank account, which they are...

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Specialized Loan Servicing [SLS] mismanagement/awful employee treatment

I worked for specialized loan servicing as a mail room temporary worker for about two (2) months. The company uses temporary agencies to essentially try out workers. It dangles the potential of a permanent position through a temp-to-hire arrangement. I have a ba in management, but took the position out of necessity and hope for advancement. The lack or organization was disturbing; my supervisor did not know apparently that I was being added to his staff and as a result I sat on my hands for my first two (2) weeks requesting work and waiting for odd jobs to be assigned to me. Human resources was discouragingly slow about my on-boarding but I was still expected to feel like part of the company despite signs and issues that made me feel like an outsider.
I witnessed gross mismanagement during my time there. The company, which claims to have a "better way" and to "do things differently" is no less predatory and seamy than any of its competitors. The company does not invest in quality equipment capable of accomplishing the tasks at hand. An example is the papervision program and desktop scanners, which are used in conjunction to scan all documents received from borrowers. Papervision has many bugs, management and team leads do not know how to use it (thus cannot instruct employees), and many documents are just lost as a result. These documents can be critical to somebody's modification or to avoid foreclosure. The company's computer system in general experiences regular glitches and the it department is quite slow at getting everything back on line.
I attempted to explain my observations constructively and humbly offer suggestions for improving the processes. I also participated in company functions and tried to mingle with my colleagues. Many employees are rather unprofessional; they discuss topics that should be left out of the workplace and regularly use crude language. I never complained about this. I arrived for work on monday, december 24, 2012, and discovered that my badge did not function at the door. I was about to leave when a security guard approached, told me that the company was closed for the holiday, and that I was no longer employed there. Management apparently decided not to inform me that I did not need to show up on christmas eve morning so that security would dismiss me and they could avoid any potential confrontation. Merry christmas 2012.

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My mortgage was sent to sls from bank of america last december.in january I submitted the paperwork for a loan modification. I would call to check on the process and would be told everything looks good its in review.in may I was told the paper work need to be submitted once again because it was out of date. Again I would check on the process and was told...

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Specialized Loan Servicing [SLS] fraud

I have been battling with sls for about 7 months. They just put my house into foreclosure after 1 payment bounced. They claim we were 4 months behind allready. However I have proof of all the payments I have made. Sls just conveniently forgot to record 3 of my payments. So according to them, it was time to foreclose. They told me that they would not except another payment unless it was the amount of $2600.00. So I got all my bank statements and proof that I needed, but now the amount that I owe is around 5, 000.00 according to them. I sent them all the proof to the dispute dept. They say it will take around 30 days, well I don't have 30 days left before they sell my house. I know they are wrong, and I don't know how to stop them. My house payments are suppossed to be 583.87, but all my payments vary from 640.00 to 813.00 mostly in the 700.00 range. I have a fixed rate loan.

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dana pirolli
US
Apr 17, 2016 10:48 am EDT

I have sent 3 payments on my heloc acct. and sls has returned 2 so far, what are they up to...

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lucy seal
US
Aug 19, 2015 1:00 pm EDT

My complaint with SLS is that are home was foreclosed at the end of July 2014 we had an attorney we signed documents from the State that we reside in, we questioned our lawyer about other fees, and our documents clearly state that we are clear from all debits. Yet in November I get a letter this is3 months later, that CHASE sold the mortgage to SLS, how is this possible if we foreclosed on our home in August. I have faxed them the paperwork from the lawyer that worked with us both with us and the lawyer from CHASE. They continue to call and I will not talk to them I do not want to provide them with any information that they could use against me, they've gotten my foreclosure paperwork and I'm not giving anymore. How is SLS able to just come up with a figure from out of thin air and say we owe that amount, when after dealing with our lawyer and the attorney from CHASE, signing court documents stating that we liable, sorry I'm not paying them a dime, we signed and if they have questions, why haven't they contacted the lawyer that was hired by CHASE to work on our foreclosure.

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Ctaylor1960
Rio Linda, US
Apr 17, 2013 1:40 pm EDT

I am a real estate Broker in California trying to get SLS to accept a full cash purchase offer for my sellers. It has been a total nightmare. Any advise? [protected] or candacetaylor1960@yahoo.co.

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H. Melville
TM
Feb 21, 2012 4:43 am EST

Specialized Loan Servicing is a criminal enterprise, and the company executives should be indicted under the RICO statutes for organized crime (John C. Beggins, , Joe Peterson, Mike W. Millington, John J. Lott, Stuart Graham, Toby E Wells, Ali M. Haralson, Patrick K. Doyle Tiffany Rl Skaife). Their customer contact people have always been rude, aggressive, and not very bright. They change dates on documents, they add fraudulent charges and fees to statements, and they refuse to follow Federal or State laws and regulations. They call several times a day, everyday. We have consulted attorneys at several points throughout our foreclosure process, and our attorneys are unanimous that SLS has no valid claims or recourse. Yet, they persist. Unless they are shut down, and/or they have a massive class action lawsuit they will continue to try to lie, cheat and steal every and any dollar they can get their hands on. I encourage real estate professionals to boycott this company, and for individuals that have any loans, mortgages or contact with these criminals to stand-up against them, and to enlist your state AGs for assistance. These people are dangerous, and they need to be behind bars.

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Specialized Loan Servicing [SLS] home loan fraud

This my new loan acconting and they sent me 2 diffrent statement. This situiation is beging to get me really mad. I more do so that I called and then they said that payment went down to a decent pay. I will shuw the4 evidence

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Don Nimz
Milwaukie, US
Jan 12, 2015 2:24 pm EST
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Totally horrible. Never posted a complaint before. Never missed a payment in my life! Loan was transfered to them and their payment postings were extremely slow, way after payment was posted to my bank . Horrible service and attitude on phone, I have consulted my attorney but what do you do when is will cost dollars and time, I gave up as others have. I would never use them if they were the last option for any loan. Document everything if you do have a loan with them, you will need it.

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Crystal pyndell
oxonhill, US
Sep 16, 2014 11:05 am EDT

I was ask to make changes on an original aff sent from sls THAT isWRONG an BAD BUSINESS an the case was prcessed in p.g. county court house so i quit my JOB need something stating NO original document should never be altered.

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Specialized Loan Servicing [SLS] liars

They keep telling us that they were going to help us to do a modification and after a lot of phone calls: they lost our papers all the time. Finally they told us we don't qualify because the property value was above of the obama program. They wait until the last minute when I ran out of all my money: bank savings, 401k, life insurance.. Extra jobs etc.. To tell us that? Then they watned us to pay 3 months in advance? If they had done that few months ago.. We could have have still some money to pay that money. They are liers! Specially that terry paid 8 dlls per hour * womand!

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Specialized Loan Servicing [SLS] lacks organizational competency

This company has no standard operating procedures. (and if they actually do, the employees or independent contractors are not aware of them or have the freedom to totally disregard them.)

Sls is the 2nd lienholder on a short sale deal. The 1st is bank of america. Would you believe I received an approval from bank of america two months ahead of sls?

I've had to deal with approximately 20 different customer service reps. With each one I almost have to start from the beginning. These reps are nice enough on the phone but are not empowered to accomplish any task except answering the telephone.

The management and/or supervisory level is illusive, and maybe there are no managers or supervisors. I'm beginning to think there's some guy in a garage with a computer who is running this company.

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Overview of Specialized Loan Servicing [SLS] complaint handling

Specialized Loan Servicing [SLS] reviews first appeared on Complaints Board on May 8, 2008. The latest review Foreclosure heloc trans from ditech was posted on Feb 19, 2024. The latest complaint loan modification was resolved on Dec 16, 2013. Specialized Loan Servicing [SLS] has an average consumer rating of 2 stars from 114 reviews. Specialized Loan Servicing [SLS] has resolved 18 complaints.
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  1. Specialized Loan Servicing [SLS] Contacts

  2. Specialized Loan Servicing [SLS] phone numbers
    +1 (800) 315-4757
    +1 (800) 315-4757
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    Customer Service
    +1 (866) 801-1373
    +1 (866) 801-1373
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    Tax Department
    +1 (800) 441-4145
    +1 (800) 441-4145
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  3. Specialized Loan Servicing [SLS] emails
  4. Specialized Loan Servicing [SLS] address
    8742 Lucent Blvd STE 300, Highlands Ranch, Colorado, 80129-2386, United States
  5. Specialized Loan Servicing [SLS] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 12, 2024
Specialized Loan Servicing [SLS] Category
Specialized Loan Servicing [SLS] is ranked 49 among 263 companies in the Financing and Loans category

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