Specialized Loan Servicing [SLS] reviews and complaints 13
View all 114 complaintsSpecialized Loan Servicing [SLS] - 2nd payment increase in 2 months
my payment went from$1, 474.35 (original payment since we opened this) to $1, 664.37 August 2021 and then up again to $1718 Sept 2021? I have never been notified of an increase. I have tried calling, sending emails and sent a letter. I have never been late and sept 2021 payment is showing a $53.52 past due. How is this even possible? How does my payment go up $243.54 in 2 months. I did not authorize any other amount debited from my bank account except for a reoccurring payment monthly of $1, 474.35.
Desired outcome: ach payment back to original amount.
Specialized Loan Servicing [SLS] - Lied to and totally unethical about resolving
I was presented the option to go into forbearance after losing my position in march and Covid -19. We were told the amount would be added to the end of the loan. After 3 months we were called by 3 different SLS reps confirming verbally that we were verbally extended forbearance. We went off there word and the correspondence should be recorded. We were notified after I noticed mortgage lates showing on my personal credit. I contacted SLS they said we owed the money right away and would negotiate repayment plan. They wanted the full amount right away. They asked me to show proof of deferment so they could address the mortgage lates on credit and the verification of mortgage (VOM). After no response over weeks and making repayment on plan which we didnt have the money to do but didnt want to lose are place. Its been a night mare when you call retention/dispute department and loan department its all the same. A different story every time. I have lates on my mortgage they didnt dispute to remove. We attempted to refinance but my credit is screwed and cant. We even said if they remove the unwarranted lates off VOM I can refinance in my wife name.
We need help and the way SLS has handled the lies they have told has to be not only illegal but effect more than us.
I am also experiencing a very similar issue this SLS! I was told to fill the RMA paperwork for a repayment plan or modification after forbearance ended! Rejected for either! Yet, keep extending the forbearance another 3 months! They offered us a shirt sake option only! I have filed a formal complaint in Ct and am in contact with my original lien holder regarding SLS mishandling of my loan!
Specialized Loan Servicing [SLS] - Home loan
This is one of the absolute worst and untrustworthy Mortgage companies out there, they are under constant investigations for fraud if you investigate. I can't count how many times I have been told one thing and then find out the other when it is too late to fix. Case in point they lied and put me on their own hazard insurance when I already had hazard insurance then sent me a bill for the 3 months they secretly had me on theirs for 368 bucks. When I finally sold my property they still continued to try and say I owed a mortgage payment even after the property was completey sold and with another mortgage company and keep in mind this all went through a title company to change. If for some reason you end up with this scam of a company please do everything you can to refinance. They are out for one thing and that is to get you into forclosure even if you pay your payments on time and sell the property
Specialized Loan Servicing [SLS] - Power of attorney
This company will not let me know if they have received my power of attorney documents that I fax to them on my mother's house and will not give me any information. They acquired the loan on my mom's house from Wells Fargo. Last payment was in July of this year. They will not give me information on loan modifications so thar I can bring the mortgage current.
Specialized Loan Servicing [SLS] - Escrow refund sent, I deposit. Then disappears out of my deposit due to no funds
Loan / Escrow Acct # [protected]
SLS acquired this account on 10/20/17.
I have had nothing but problems with them handling my account off and on since 2018 I have Emailed, Called, Been hung up on while been put on hold "waiting for a Someone to answer". No one answers my questions about said escrow above being close without my permission this has only made 'matters worse".
Nobody notifies me of this until my March Statement is received in the mail for March's Payment which is $00.00. Which was taken out of 1 of 2 refund payments for Flood Ins. that was taken out for 2018 At $1553.00 (this amount was deducted from my Escrow 3 times) I did not request a refi rep. either. Yes they assigned me one. Why?
On 2/13/19; after my Escrow was Closed SLS proceeded to cut me a"Refund Check for $1448.36. Then not mail it out until 2/19/19? On 2/20: I did try to talk to an SLS Rep.in Customer/Escrow Service named Candy saying "She would try and resolve this situation... But I again did not heard anything
On 3/4/19; I find out that this check I deposited into my Bank on 2/28 was:
No good thus returned and I am left with a return fee to pay.
This money was to pay my property taxes, house and flood insurances.
My money I paid into my escrow in addition to my house payment to sls...
My Documents will not upload so I can't send then to u, sorry..
JL Breitenstein
[protected]@yahoo.com
Specialized Loan Servicing [SLS] - repayment plan
I have been trying to deal with this company since june 2014 when my mortgage was sold to them from one west bank. I am still waiting for the re-payment plan. I have submitted so many forms and documents and still have no results. They keep saying they are "reviewing the documents". I do not believe it takes close to two years to "review documents". I worry everyday about whether or not they are going to try and foreclose on the property. I have since submitted all my paperwork to the attorneys at tycko & zavareei, llp in washington d. C. They specialize in class action lawsuits. Hopefully they will be able to help me and others who are having the same problem with the specialized servicing company.
Agree, I've been trying to get away from them for some years now. My tax guy caught some of the inaccuracies. I was just told that now Bank of America will be taking back my mortgage loan. It's funny, because that's who received it after the Countrywide scandals.
If anyone finds out how to join this class action, please email me at aterry1469@aol.com. My principal has been going up instead of down for the last 20 years and I am about to retire but can't afford to thanks to these thieves.. Strange?
Totally agree... so where is a class action to join ? how do you find them to join ?
how do they keep getting away with this ?
Specialized Loan Servicing [SLS] - unethical behavior and unauthorized charges
August 2015
I applied for a modification back in august 2015 and this is now february 2016 and I was denied after I provided them with everything they needed month after month after month. I have faxed to them over a 100 times the same or different information and the past due about the they have stated is totally incorrect and I have addressed this issue with them before and they have yet to make the changes.
I have asked a million and 12 times for the bank to explain to me y I was just contacted. I mean it should not have taking them over 6 month to review documents and I was always having to call them oppose to them calling me to explain the next step.
Kyesha henry
773.972.8927
Specialized Loan Servicing [SLS] - modification scam, lies, crooked attorney
After my mortgage modification was denied my was transfer from BofA to SLS, LLC I request a debt accounting because Bof A did not credit to my balance some payment and I start to get modification with SLS, they file a NOD send me to foreclosure since 2013 . I been writing letters to all the trust, I hire Ashis Patel attorney to suit SLS but they just make everything worst, I was paying 1000.00 a month from 10/2014 to 12/2015 Ashiskamu Patel file the lawsuit but did not follow with the judge order and did not show up to the last hiring, so the judge dismiss the case and Ashis Patel office did not send the documents to the servicer so SLS denied my modification The Attorney toll me he is not going to help no more I want to get a modification and I want to get my money back from these law office
Specialized Loan Servicing [SLS] - wrong payment dates processed for our mortgage payments
Although our mortgage payment date is for the 1st of every month and because I am on social security disability I pay our mortgage on the 5th day of each month. I just learned today that even though I make these standard payments through my checking account automatically on the 5th day of each month our mortgage payment isn't processed until the 24th day of each month and I learned that this morning after a representative contacted me to tell me that my mortgage payment was late. They state in writing that even though your mortgage payment is due on the 1st of each month you have up to 15 days to make your payment before the payment is considered late. While speaking to a representative of sls this morning I asked why my payment that is wired to sls through my checking account on the 5th of each month why is the mortgage payment not processed for 19 additional days. The representative could not or would not answer the question or offer an explanation as to why it takes so long to process my mortgage payment when the money is wired immediately. I would like an explanation to these questions?
Specialized Loan Servicing [SLS] - forclosure
I have had nothing but trouble from day one. I have been trying for months to obtain a modification but all I get is that they haven't received this or that. I sent 2 completed packets. Sent one fed x and one certified mail and then faxed everything 2 times. I spoke with them again today and they are claiming that they don't have everything. What a load of crap. I have been sent a default letter and a forclosure notice for november 5 2015. I need help and don't want to lose my home. If anyone knows how to help please contact me at : [protected]@yahoo.com. I would be great full. I don't know what else to do. Jo
I have been trying to get a decent loan mod for my home for the past five years every since the home was purchased from red rock and then HSB bennificial and HSBC and then caliber home loan wells fargo bank and now it is with SLS and they tried to forclose once and now they have a sale date set for may the twentieth and I have been denied a loan modification they have not even sent me a bill and they wont even talk to me about my loan my email ajbwell1500@gmail.com we are going to file a law suit today for predatory lending dual tracking and any thing else that they have done if I can I would sure like to sew these guys they think that it is ok to rip people off and steal ther equity and every thing is alright in their minds they are a fraud department servicer if I have ever seen one and rather I lose my home or not I am still going to sue sls and by the way I hear that congress is trying to make all of the mistakes that were made with MERS the one who got us into this mess in the first place they are trying to make that leagle look on line and lets all fight that stuff because if they do get their way the things that the banks done to the united states will be forgotten and it will be leagle for them to steal your home can some one call me about this matter
I had Countrywide who refined at 4% in 2007. I sent $10, 000 up front. They never dropped my interest rate which was 7.5%. For years I have sent paperwork, called, faxed and emailed all information. Nothing. Never put it at 4% as it should have. Interest, fees etc. Zooming up all the money I supposed ly owe. No one knows anything. Can't get the same person. It is criminal. Somehow Mellon Bank is now on their paperwork too. Never deal with them. It's a mess. Ruined my credit and forced me to leave.
i am to in the same boat. i can not refinance because they added insurance and taxes in my payment and took it to 901.00 a month.and i pay taxes and had my own insurance. I bought my house 10 years ago for $55, 0000 and my payment was not that high. I did have good credit but now its bad. I do not want to lose my house but i can not make $901.00 payments. i have faxed them the paper for taxes they say they never got them. my insurance has called them and faxed them my policy and they said it was not complete or never got it. I feel you guys.
Contact Dana Shafman @ConsutingEnd 888.234.7006, she helped me a great deal and we now have a 2% modification. Hurry, deadline is looming.
I have also had a lot of problems with SLS as well. Definitely the same circumstances but mine has been going on for over two years. They will not take payments unless it is for the full back amount. I have faxed, mailed and FEDEXd all paperwork several times over the past two years to no avail. My credit is shot and because my payments are behind, I cannot refinance with anyone else. We purchased our home in 2006 through Countrywide and then Bank of America and finally SLS. I have no idea where to turn.
Dealing with same issues. Mine was a home equity line that after 10 years I did not want to reup, but just pay off over time. Then E*trade turned it over to sls, ever since same bs, just like all revies out there. Who is in our corner? My properties are valued to about $200000 & only own total with line & straight mortgage with nationstar less than $80000, but I am an owner/operator of a businee & so far, no one will assist. Feel free to touch base with me at smorfia@comcast.net. THERE IS POWER IN A UNION!
Specialized Loan Servicing [SLS] - repayment plan
I have been waiting for a repayment plan for a very long time. It started before the other bank, indymac, sold the loan to specialized loan last june. I was not told until about a month later. I only found out because I was trying to make my monthly payment then. I was not able to because I had no idea who or where to send it. I have been filing papers ever since then. They keep telling me they are reviewing the documents. Then next day I get a letter saying i'm in default. I have been making payments monthly for the amount due, sometimes more. Somehow they are telling me I owe over $ 2700. I don't think so. I
Talk to them on the phone, one person says one thing. The other person says something else. I'm confused. I just want to get caught up, i'm not asking for a refi, just repayment. I'm not understanding what they are doing. Not sure what to do now. I would never choose this company. I was with the original mortgage company for about ten years. There are too many papers to include on this site.
Hi SLS Victim Clare,
You are so right to be upset about the delinquency notice you received from a collection agency and about the actions of SLS with regard to posting your payment as I can completely validate your complaints after many dealings with SLS. I commend you for voicing your concerns as it is an important step in asserting your consumer rights.
You have so many consumer rights and consumer protections under the FDCPA and the CFPB and the FTC and RESPA with regard to your complaint and it only takes a few minutes to submit the complaints online to the CFPB and FTC for an immediate response and action.
In fact, we covered your complaint today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB and the FTC - thank you for posting your complaint online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with SLS. There are firm rules in place with regard to the posting of your payments and correcting errors made by the servicer in a timely manner, you must know your rights in order to exercise your rights.
In addition to submitting complaints to the CFPB, I would suggest preparing a QWR or Notice of Error for SLS – you can learn how through the CFPB by typing in QWR in their search bar and you never have to speak with them or listen to that awful hold music again. They are required to acknowledge the QWR or Notice of Error per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address your complaint on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. You can hold SLS accountable for their actions!
Good luck!
Respectfully,
Dana Shafman
Dana@ConsultingEND.com
www.TheDailyComplaint.com
Our mortgage was bought by Specialized Loan Servicing from our original mortgage holder about 18 months ago.
We had no problem until recently when we received a delinquent payment notice from a COLLECTION AGENCY. SLS claimed that we had not made our June payment. We had made the June payment early as we were going to be out of the country after May 25, 2015.
I attempted to call SLS as soon as I saw the delinquency notice. After a 10 minute wait - accompanied by loud music - I was connected with "Erika". She informed me that the May 20th early payment was viewed as an addition to the original May payment. She asked for a phone contact number, which I supplied. She said the situation would be rectified the next morning (June 30). She announced she needed to put me on hold. I requested no music. She said she would put me on "mute". In the process we were disconnected. Since I had just given her my phone number, I assumed that she would use it to call me back. Nothing.
I do not wish to be subjected to another annoying 10 minute episode of music. I therefore await a return call - preferably from FREDERICK KORB or DOLORES GILDEN to settle this matter immediately.
Specialized Loan Servicing [SLS] - fraud and unprofessionalism
Sls apparently bought my loan from my original lender. Their address on "lucent" (lucifer) boulevard was the first red flag, and after dealing with them for a couple of years, they have proven themselves to truly be from the devil himself. They are completely unethical. Each month, they withdraw my loan payment directly from my bank account, which they are authorized to do anytime between the first of the month and the 25th, when the payment is due. I discovered that they withdraw the payment on the very last day, and then have the nerve to charge me a late fee for their failure to withdraw the payment earlier! (sorry for "yelling," but I can't believe the extent of their dishonesty and criminal behavior!) i'm gladly paying the cost of getting a new loan to pay off this one just to get rid of sls. I resent my original lender having sold my loan to them in the first place.in addition to sls's being thieves, their customer "service" is just plain ridiculous. Their representatives don't even have the most basic common courtesy, and lack any and all common sense understanding of how to deal with customers in a businesslike and professional manner. I don't know where they find these people and, after speaking with someone who claimed to be in charge, I don't think they care at all! I can't wait to completely sever all ties with these demons!
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I am having issues with SLS. It there a chance of a class action suit against this company?
Don, I am an attorney and totally agree with your comments. After complaining to the CFCB, I found that my payments were being placed in a "suspense account." The explanation on the statement read "partial payment." My payments have always included "extra" principal. I filed a second complaint with the CFCB, and their response after being forced to admit that the payments were not properly credited, your initial payment with us was late. Again totally false by their own records. This company just lies, it is incredible. My next stop is the New Hampshire Banking Commission. I, like you, have never had a late payment. They are making my life unnecessarily stressful. I would complain to the CFCB.
Totally horrible. Never posted a complaint before. Never missed a payment in my life! Loan was transfered to them and their payment postings were extremely slow, way after payment was posted to my bank . Horrible service and attitude on phone, I have consulted my attorney but what do you do when is will cost dollars and time, I gave up as others have. I would never use them if they were the last option for any loan. Document everything if you do have a loan with them, you will need it.
Totally agree, my loan was transfered to them and their payment postings were extremely slow, way after payment was posted to my bank . Horrible service and attitude on phone, I have consulted my attorney but what do you do when is will cost dollars and time, I gave up as others have.
Specialized Loan Servicing [SLS] - class action suit
A class action suit is being filed against sls. Any one that have a loan immediately contact your lender, or previous lender and request a copy of your loan. Check your signatures, make sure your file such as signatures or promissory notes, are not altered. Ask your previous lender, who owns your loan. If you are a victim of fraud immediately contact...
Read full review of Specialized Loan Servicing [SLS] and 183 commentsLatest Specialized Loan Servicing [SLS] Reviews
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