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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 0 1
+1 800 665 2127(Sears Home Services) 0 0

Sears Brands Complaints & Reviews

Sears / hvac unit Kenmore Gas Furnace and Central Air Conditioner

ManagerBlackwoman on Jan 18, 2017
I purchased a HVAC system December 2016. The Sears Service/Repair man for the gas furnace mentioned about receiving a discount if I purchase a new Central Air conditioner and Gas Furnace because my Kenmore Furnace and Air Conditioner Coils were dirty and old. This is my 3RD Kenmore HVAC...

Sears.ca Canada / Greystone chest

angelXO6 on Jan 12, 2017
Canadian Shoppers Beware. DO NOT buy anything from Sears.ca...they take your money and do not deliver goods...I ordered a chest/dresser and after the first confirmation notice of my order, nothing-not one word from them. I have called to no avail., I cannot even get a tracking number or...

Sears Brands / Sears selling products that sears never had to sell in the first place

Craig Child on Jan 11, 2017
We purchased an induction range from Sears on line in November of 2016 with delivery arranged and promised on January 3 2017. We were told to be sure someone was home that day and Sears would call us with a delivery window. We stayed home all day that day only to be told, when it wasn't...

Sears Repair Service / Samsung chefs collection dishwasher

Terry Barlet on Jan 7, 2017
After 5 repair visits our Samsung Chefs Collection dishwasher is still not fixed. On every visit parts are installed and machine is not fixed. More parts are ordered, more visits, and still not fixed. Phone call after phone call and NOTHING! It appears that sears simply no longer care...

Sears Kenmore Hot Water Heater / Installation

eddyd on Jan 4, 2017
I purchased a hot water heater for Sears on 01/10/13. I have noting to say bad about the hot water heater itself but instead it's Sears and it's shady sub-contractors that they used for installation. At the time of purchase I chose the 5 year protection plan which I thought would cover...

Sears Brands / Refrigerator

katrinamoore on Jan 2, 2017
I ordered a refrigerator and paid when I bought it. It was scheduled to be delivered between 2 and 4 pm. My husband left work at 1:30pm to move the stove out of the way and help save food from old ice box. They showed up after 7PM. They took down the old ice box but then said the new one...

Sears Brands / Mattress warranty

Pat Wisdom on Jan 2, 2017
I bought a brand new mattress at sears outlet. I was given a years warranty. The mattress developed a huge growing lump on one side. This is a sealy mattress. I went to the nearest outlet store to ask what I should do. I was told to go to the manufacturer. I called sealy and they said I...

Sears / Roof installation

Christine Yanish on Jan 1, 2017
To whom it may concern, I have had my roof replaced by Sears and it has caused nothing but problems for over a year and still exists today. First the salesperson measured incorrectly so the job was not completed as planned. He also made an error in the financing and that had to be redone...

Sears / Repair service

kguitar on Jan 1, 2017
The reason for this review is to warn other people before they have a similar experience. My experience with SEARS REPAIR was very aggravating and frustrating. I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the fan was hitting the...

Sears / Clothes dryer repair

Cydne Schaafsma on Jan 1, 2017
11-9-2016: my kenmore laundry center 'dies', specifically the dryer. Paid cash for laundry center, purchased 5-2015, $1087.00, also 3 year in home service/repair policy $249.00. 11-9: called sears repair number, I am asked to explain in detail exactly what the problem with the dryer is; I do...

Sears Brands / Kenmore elite fridge. Model 10651173310 ice maker replaced 6 times in 3 years

JudyinScottsdale on Dec 31, 2016
My "high end" Kenmore Elite refrigerator is only 3 years old and yet I have had to replace the icemaker 6 times during that period. This year alone I have replaced it 3 times. Does anyone else have this problem? I am sick of constantly calling repair people and paying to repair a...

Sears / Sears service agreement

David Coov on Dec 29, 2016
I will never purchase another appliance from sears again. Purchased the 300.00 + service plan. 4 service calls, 2 of which were no call, no shoes. 4 lost days of work. 2 days of family and other serious engagements canceled because of the no show situation. We are now 1 1/2 months with no...

Sears Brands / Sears kenmore canister

Crap vaccumes on Dec 28, 2016
I have had, and swore by, these vaccumes for years and cleaned houses for 20 years professionally. Within the last 5-10 years I have been so dissapointed by the quality of these vaccumes. The one I own now is only 2 years old and the vaccume head for the carpeting literally disconnect...

Sears / Kenmore elite refrigerator if error code and other issues

StopCrappyBusinesses on Dec 28, 2016
I am leading the efforts for a new class action under the provisions of virginia consumer protection act and the magnuson-moss warranty act. Please contact me at yost2@hotmail.com. Be sure to google clark vs. Lg. Background: 1) per exhibit a, I purchased a kenmore elite refrigerator...

Sears.com Order / Customer service

SL on Dec 27, 2016
I originally purchased a Kenmore washing machine from sears.com on nov 24, 2016 for 475.06 order number 994622015. The machine was delived 112616 (hours late). It did not work properly so i called to exchange the item 12516. Sears was not able to find the item I wanted to exchange for...

Sears Brands / Dorel bunk bed

KLf0611 on Dec 27, 2016
I ordered an Espresso Dorel twin over full bunk bed from Sears on line 12/14 and when I went to pick it up 12/22 at the pick up area of Sears Concord, NC store, they tried giving me a blue toddler bed. Customer Service told me that they have no control over warehouse and that the item i...

Sears Brands / Unknown brand hvac uv lights installed by sears duct cleaners

MJ Neil on Dec 27, 2016
- date: dec 13th, 2016 - location: oakton, va, at a house that I purchased the day before. - duct cleaning invoice: 405684 - summary of what happened: (1) told that hvac a-coil is rusted and has mold; repairing it will cost $6000 (2) showed me a picture of "field controls uv aire"...

Sears Brands / Sears tire company cleveland ave fort myers fl

Nadja Henderson Cruz on Dec 19, 2016
Your store man Manager Henry sold me 4 tires and an alignment, the tires he sold me were 1 from 2014 1 from 2015 and 2 from 2016 . I just got them in August of 2016 I guess your managers sell whatever they grab. My steering wheel was bouncing, Henry said it was the alignment and I needed...

Sears / Leaf blower

Scouter68 on Dec 18, 2016
Ordered a Christmas present, got email confirmation and date it would arrive at store. That day went to store and no item. Waited a week and still nothing. Cslled and they told me to wait 24 hiurs for an email. I never received and called again my order was mysteriously cancelled and said no...

Sears Brands / Tools department crew training- terrible management

Fernanda Delgado on Dec 17, 2016
If zero was applicable i would give zero for customer service and training stuff! just come to sears in leominster at 100 commercial rd # 10, leominster, ma 01453 to buy $2.250.00 in gift cards. Got a cashier on tools department named luiz, that walked around for over 15 minutes totally...

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