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Santander Consumer USA Customer Care Service

Santander Consumer USA Inc.

1010 W. Mockingbird Lane, Suite 100
United States - TX75247

Customer Support Phone Numbers

+1 888 222 4227 2 0
Work days:
Mon7 AM - 11 PM
Tue7 AM - 11 PM
Wed7 AM - 11 PM
Thu7 AM - 11 PM
Fri7 AM - 9 PM
Sat7 AM - 5 PM
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Santander Consumer USA Complaints & Reviews

Santander Consumer USA - Texas, Dallas / Customer service Rep on chat

Nic Marie on 2016-03-10
I made my first payment online on March 1st. Apparently no record was found. I got in touch over the phone on March 7th, because no record was there about my payment although I got an email was sent to me saying an online payment was made. I talk to Ninfa online and I kept repeating...

Santander Consumer USA - Georgia, Atlanta / Handling my car payment

Reviewer20350 on 2016-02-29
I purchased a new automobile in Dec. 2015. My first payment was scheduled for January 15, 2016. Normally, companies allow you to pay by phone with no extra charge. Santander charges 10.00 extra to pay by phone. So, for my second payment, I decided to mail it in. I mailed in a cashier'...

Santander Consumer USA / Finance/interest

Lisa Trusty on 2016-02-03
Price for my car was $15, 900 after we paid a large deposit of 7, 000 here at our local Nissan dealership our payments equaled out to be $11, 000 including a $2000 service plan that we at the time didn't even know we paid for... Santander financed my $11, 000 for 60 payments of $319 .. I...

Santander Bank - Massachusetts, Boston / Acct Boston MA 02284

MissMarianneVinaccco on 2016-01-15
FW: -Santander bank said couldn't cash until it clears that was to be three days and went when it was time and they said it clear FW: information Check was 1, 999.00/ went to ATM and Their was $1, 775.47 - was taken out of my bank On 1/1/2016‏ From: vinacco3@hotmail.com To: oopoffice@santanderconsumerusa.com...

Santander Consumer USA / Car total loss

watsonsan on 2015-11-24
My car was in an accident on 9/26/2015 and was decarled a total loss by my insurance company who did cut a check for $15, 450 to santander . I had gap insurance who sent $3, 850 and wasn't enough to pay off the car leaving me a balance of $2, 200. Santander and gap insurance is a rip...

Santander Consumer USA - Texas, Dallas / Auto

Reviewer56537 on 2015-11-16
I financed a 2014 Chrysler 300c through Chrysler capital/Santander consumer usa back on april 7 2015 in the amount of $23, 516.25 and my payment amount was fixed at $503.37 per month with per diem that accrues daily.i have been making my payments on time (ahead of time) since the first due...

Santander Comsumer Usa - Texas, Fort Worth / Lied and frauded me out of money

Reviewer76011 on 2015-09-19
I got into an accident for the first time in my life. Never had I been in one before so I called my lender "Santander Comsumer USA" to see what I should do. I called and explained that my deductible was 2000 dollars and could not afford to pay that. I asked what their policy was on making...

Santander Consumer USA / High Interest rate

Peaceful01 on 2015-09-04
I co-signed on this car with my daughter on 11/1/11 at a very high interest rate of 24.99%. We should have refused the due to the high interest rate, but, she needed a car. The total amount financed was $14, 968.10, as of today 9/3/2015, the amount owed on the is $14, 677.57. In the...

Santander Consumer USA - California, Laguna Niguel / Business Ethics

julian001 on 2015-07-27
This is by far one of the worst scamming Auto Finance companies there is. To start my credit was not that good when the dealer went to Santander Consumer USA for approval; my FICO at that time was 690, which I later found out was good. My payments were on time for over 3 years and I have...

Santander Consumer - Texas, Dallas / debt collector

MJ2015 on 2015-07-19
Lets all come together and stand up for our rights against Santander Consumer and file suits of complaints against Santander for not having a court order for repossessing our vehicle/ illegal repossessions of vehicle, fraudulent claims on our credit report, scamming us out of our money and...

Santander Bank - Massachusetts, Billerica / False deductions

Isabel Murnane on 2015-07-03
They have take 12 payments of $35.00 for insufficient funds 2 days after I made a deposit and already had money in there, I also had a 2 nd checking acct for any bounced checks which they said wasn't available? At any rate, I called and talked to a Diane on the phone, who was the most...

Santander Consumer - Louisiana, Lafayette / 2006 Toyota Tacoma

Mark Hollie on 2015-05-29
Loan originated 6/27/2008 on my 2006 Toyota Tacoma. First payment 8/1/2008 with a term of 72 payments of $651.15. Original maturity date was 8/15/2014, but with a few extensions, it was moving to 3/15/2015. However, they're saying I still owe over $10, 000! These people are running a...

Santander Consumer USA - Missouri, Cape Girardeau / Past Due but not Past Due

Dennis Paul II on 2015-05-21
I went through and divorce, during that time frame Santander supposely lowered my payment. Since I have got back on my feet I have been paying more and the statement said I was ahead and only a small amount due each month. I continue to pay above the payment amount. On the 5th of May 2015...

Santander Usa - Texas, fort worth / Financing scam

Katrina Smith on 2015-05-15
In July I will have had my car for two years so I went into dealership to trade my care in and they told me I had 11, 000 in negative equity. I have never allowed my paymet to be 30 days late the most I have ever been late was 15 days my principal bal is still at over 17, 000 dollers. The...

Santander Consumer / unfair high interest rates on auto loan

lilsuper on 2014-12-12
I was given a personal auto loan from Santander Consumer. The principle amount was $14, 568.00. My monthly payments are $405.29 I have made approximately 31 payments for $12, 563.99. This does not include all the maintenance repair work that I had to get done that cost thousands more...

Santander Consumer USA - California, San Bernardino / over charging auto loan

Paulette/Henry Green on 2014-12-04
I have read so many complaints against Santander Consumer USA, but I didn't any successful resolutions. I want answers, the title of our vehicle and a refund of all monies we are continuing to pay past loan maturity.. We purchased an automobile $23, 000.00. We entered and signed a...

Santander Consumer USA / Late charges and miss placing funds

hdiron12 on 2014-08-14
We got a loan through Santander consumer USA in 2004 our mature Date was July 2014. We paid the loan principal off June 6, 2014. They didn't even credit our account until after 12 phone calls an 35 days later. Now they are saying we owe them another 768.68 an has marked our credit...

Santander Consumer / Took my money

rsdmom on 2014-07-25
This company took 2 payments out of my account in one month. Admitted that it was their mistake. One of those payments was money to buy myself and my children food. Now I can not buy food for my family. They said maybe it will be credited back to my account within a week. Maybe...

Santander Consumer USA / Overcharging, ripping people off, wire fraud

Joy and Ron Win on 2014-07-15
IS SANTANDER RIPPING YOU OFF????? Have YOU paid you loan off and made payments on time? Has SANTANDER debited you checking or savings account without YOUR approval? Then pay attention!!! You need to file a claim with your state attorney generals office. I am betting that they receive...

Santander Usa / Payoff on loan acquired by santander

Janice Brashier Hermes on 2014-06-22
I have a car loan thru Santander, they purchased my loan from Citiauto Financial. My loan started with citi auto, I refinanced to Wells Fargo, then back to Citiauto Financial. They have no contract agreements nor and loan doc so they say, only a conversion letter. They refuse to mail to...

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