Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Santander Consumer USA Logo

Santander Consumer USA Customer Care Service

Santander Consumer USA Inc.

1010 W. Mockingbird Lane, Suite 100
United States - TX75247

Customer Support Phone Numbers

+1 888 222 4227 4 8
Work days:
Mon7 AM - 11 PM
Tue7 AM - 11 PM
Wed7 AM - 11 PM
Thu7 AM - 11 PM
Fri7 AM - 9 PM
Sat7 AM - 5 PM

Santander Consumer USA Complaints & Reviews

Santander Consumer USA / Auto payment

Linda Hern on Oct 28, 2016
My name is Linda Hern, On 10/23/2016 my auto payment to Santander Consumer USA should have been received...I didn't worry because it usually shows up on my bank statement the 26th or 27th. On 10/26/2016 I received a call from a very rude woman at Santander. She proceeded to say that my...

Santander Bank / Very bad support

Nickolas on Oct 4, 2016
I am a long time user of Santander Bank and must say that the worst thing they have is their support. I had a lot of issues and problems with Santander Bank and when I asked their supports for help they never did anything! They just don't care about their customers, sometimes they are very...

Santander Consumer USA / Auto loan

JO Ellen Bocchino on Jul 26, 2016
Santander Consumer USA, bought out Citifinacial Auto, who originally held my car loan! It has been a nightmare ever since! They have charged me numerous late fees and when I asked for proof in writing, I never received it! They had rude, people who could barely speak English call me up to...

Santander Consumer USA / Vehicle Loan

lgunn4 on Jul 19, 2016
My loan was originated with Wells Fargo - When they sold the loan the interest compounded added another year to my payments - I continually asked them for reconciliation of the additional charges with no resolve. I eventually had to file for bankruptcy and they stopped taking my automated...

Santander Consumer USA / Lien release - santander put two lines on my car when i only had one.

JoanneWd on Jul 11, 2016
I paid off my vehicle in November, 2015. Santander Consumer placed two liens on my vehicle (although I only had one loan). When they bought over Drive Financial, they added another lien on my title. I paid off vehicle and for the life of me, I can't get Santander Consumer to issue a true...

Santander Consumer USA / 2012 Chevy cruze

Chevy2012 on Jun 25, 2016
After going over my email and my receipts I have noticed that my total payments since June 2015 when the dealership said my payments wouldn't start till July 2015 have been 2588.00 they are saying I owe 4000.00 and have repossessed my vehicle they shut my online account down and when I...

Santander Consumer USA / Everything about this company!

Ms226 on Jun 24, 2016
DO NOT I repeat DO NOT deal with this company! High finance charges, the amount that I owe is different from what is said on the automated system, have made payments on time but yet my payoff balance keeps growing instead of decreasing-have yet to understand that!! I've called customer...

Santander Consumer USA / Customer service Rep on chat

Nic Marie on Mar 10, 2016
I made my first payment online on March 1st. Apparently no record was found. I got in touch over the phone on March 7th, because no record was there about my payment although I got an email was sent to me saying an online payment was made. I talk to Ninfa online and I kept repeating...

Santander Consumer USA / Handling my car payment

Reviewer20350 on Feb 29, 2016
I purchased a new automobile in Dec. 2015. My first payment was scheduled for January 15, 2016. Normally, companies allow you to pay by phone with no extra charge. Santander charges 10.00 extra to pay by phone. So, for my second payment, I decided to mail it in. I mailed in a cashier'...

Santander Consumer USA / Finance/interest

Lisa Trusty on Feb 3, 2016
Price for my car was $15, 900 after we paid a large deposit of 7, 000 here at our local Nissan dealership our payments equaled out to be $11, 000 including a $2000 service plan that we at the time didn't even know we paid for... Santander financed my $11, 000 for 60 payments of $319 .. I...

Santander Bank / Acct Boston MA 02284

MissMarianneVinaccco on Jan 15, 2016
FW: -Santander bank said couldn't cash until it clears that was to be three days and went when it was time and they said it clear FW: information Check was 1, 999.00/ went to ATM and Their was $1, 775.47 - was taken out of my bank On 1/1/2016‏ From: vinacco3@hotmail.com To: oopoffice@santanderconsumerusa.com...

Santander Consumer USA / Car total loss

watsonsan on Nov 24, 2015
My car was in an accident on 9/26/2015 and was decarled a total loss by my insurance company who did cut a check for $15, 450 to santander . I had gap insurance who sent $3, 850 and wasn't enough to pay off the car leaving me a balance of $2, 200. Santander and gap insurance is a rip...

Santander Consumer USA / Auto

Reviewer56537 on Nov 16, 2015
I financed a 2014 Chrysler 300c through Chrysler capital/Santander consumer usa back on april 7 2015 in the amount of $23, 516.25 and my payment amount was fixed at $503.37 per month with per diem that accrues daily.i have been making my payments on time (ahead of time) since the first due...

Santander Comsumer Usa / Lied and frauded me out of money

Reviewer76011 on Sep 19, 2015
I got into an accident for the first time in my life. Never had I been in one before so I called my lender "Santander Comsumer USA" to see what I should do. I called and explained that my deductible was 2000 dollars and could not afford to pay that. I asked what their policy was on making...

Santander Consumer USA / High Interest rate

Peaceful01 on Sep 4, 2015
I co-signed on this car with my daughter on 11/1/11 at a very high interest rate of 24.99%. We should have refused the due to the high interest rate, but, she needed a car. The total amount financed was $14, 968.10, as of today 9/3/2015, the amount owed on the is $14, 677.57. In the...

Santander Consumer USA / Business Ethics

julian001 on Jul 27, 2015
This is by far one of the worst scamming Auto Finance companies there is. To start my credit was not that good when the dealer went to Santander Consumer USA for approval; my FICO at that time was 690, which I later found out was good. My payments were on time for over 3 years and I have...

Santander consumer / debt collector

MJ2015 on Jul 19, 2015
Lets all come together and stand up for our rights against Santander Consumer and file suits of complaints against Santander for not having a court order for repossessing our vehicle/ illegal repossessions of vehicle, fraudulent claims on our credit report, scamming us out of our money and...

Santander Bank / False deductions

Isabel Murnane on Jul 3, 2015
They have take 12 payments of $35.00 for insufficient funds 2 days after I made a deposit and already had money in there, I also had a 2 nd checking acct for any bounced checks which they said wasn't available? At any rate, I called and talked to a Diane on the phone, who was the most...

Santander consumer / 2006 Toyota Tacoma

Mark Hollie on May 29, 2015
Loan originated 6/27/2008 on my 2006 Toyota Tacoma. First payment 8/1/2008 with a term of 72 payments of $651.15. Original maturity date was 8/15/2014, but with a few extensions, it was moving to 3/15/2015. However, they're saying I still owe over $10, 000! These people are running a...

Santander Consumer USA / Past Due but not Past Due

Dennis Paul II on May 21, 2015
I went through and divorce, during that time frame Santander supposely lowered my payment. Since I have got back on my feet I have been paying more and the statement said I was ahead and only a small amount due each month. I continue to pay above the payment amount. On the 5th of May 2015...

Contact Us


more videos More Videos

Reply to