Menu
Santander Consumer USA
Santander Consumer USA Customer Service Phone, Email, Contacts

Santander Consumer USA
reviews & complaints

santanderconsumerusa.com
santanderconsumerusa.com

Learn how the rating is calculated

4.2 2572 Reviews

Santander Consumer USA Complaints Summary

241 Resolved
496 Unresolved
Our verdict: Engaging with Santander Consumer USA, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
Santander Consumer USA has claimed their business profile
Get notifications about new complaints and reviews of Santander Consumer USA. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Santander Consumer USA reviews & complaints 738

Filter reviews by rating
5
1834 reviews
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Santander Consumer USA reviews & complaints

ComplaintsBoard
E
12:00 am EDT

Santander Consumer USA Avoid Santander Consumer USA at All Costs

After reading numerous reviews and experiences from customers, it is clear that dealing with Santander Consumer USA can be a nightmare. Customers have reported issues ranging from difficulties accessing their accounts online to harassment calls, inaccurate reporting affecting credit scores, and even repossession without proper communication. The company's customer service seems lacking, with many customers feeling frustrated and mistreated. It's evident that Santander Consumer USA's practices have led to significant financial and emotional distress for many individuals. Based on the overwhelming negative feedback, it is highly advisable to steer clear of Santander Consumer USA and explore alternative financing options for your peace of mind and financial well-being.

Read full review of Santander Consumer USA
Hide full review
ComplaintsBoard
A
4:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Santander Consumer USA - Car payment

on october 2023 i call santander consumer looking for help getting an a payment extension the person who talk to me on the phone told me in the way to gets that extension procesed i have to call my bank and tell them to stop the automatic payment so they dont processed the payment of $382.72 what i did following hes instructions and call santander consumer...

Read full review of Santander Consumer USA
ComplaintsBoard
P
12:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Auto loan

I don’t know what to say I’m at a loss of words. My car was repossessed during holidays. Yes I understand I fell behind on payments because I got sick and my significant other passed away out the country. When I tell you I was in love that car, I really was 💔 every time I tried to come up with a plan they said no. Charged loan off before repossessing the car. When they came to get it I was so devastated. That was my dream car. Then I couldn’t reinstate , I could pay what I owed. I were to pay the whole $38,000. Man I want my car back. School is about to start . Work is about to start and I have no car. I wish Santander worked with me I really do

Desired outcome: Help me

Confidential Information Hidden: This section contains confidential information visible to verified Santander Consumer USA representatives only. If you are affiliated with Santander Consumer USA, please claim your business to access these details.

Read full review of Santander Consumer USA
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

Is Santander Consumer USA legit?

Our verdict: Complaints Board's thorough examination reveals Santander Consumer USA as a legitimate entity with notable strengths. Despite a 32% resolution rate on customer complaints, which invites a closer look, Santander Consumer USA stands out for its commitment to quality and security. Clients considering Santander Consumer USA should delve into its customer service record to gauge compatibility with their expectations.

Santander Consumer USA earns 96% level of Trustworthiness

Perfect Trust Endorsement: Santander Consumer USA achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Santander Consumer USA. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Santanderconsumerusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Santanderconsumerusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Santanderconsumerusa.com you are considering visiting, which is associated with Santander Consumer USA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Santander Consumer USA website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Santander Consumer USA's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 32% of 1 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Santander Consumer USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Robust loan portfolio
    2. Nationwide service coverage
    3. Competitive financing rates
    4. Flexible payment options
    5. Strong customer support
  1. Cons
    1. Higher interest rates than peers
    2. Limited loan product variety
    3. Customer service complaints
    4. Stringent credit approval criteria
ComplaintsBoard
V
8:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Costumer service

I JUST GOT A FRAUD , I TRY TO SENT MY FIRST CAR PAYMENT TO SANTANDER AND YHEY NEVER RECIEVED WAS ELECTRONIC TRANSFER, WAS 810 DOLLARS, I NEVER SEE MY MONEY AGAIN. I REPORTED TO THE FEDERAL EVERYWHERE. I MADE MY SECOND PAYMENT I CALLED I TOLD THEM HOW I CAN FIXED IF THEY CAN PUT MY FIRST PAYMENT BEHIND, THEY SAID, CONTINUING MAKING PAYMENTS AND THEN WE WILL BE ABLE TO HELP YOU LATER TO PUT BACK. NOW I RECIEVED A LETTER THAT I AM BEHIND AND THEY ARE CHARGING ME FOR BEING BEHIND . TODAY ALSO I RECIEVED A PHONE CALL FROM THEM TO A VOICE MAIL TO CALL THEM AT [protected] GREGORY FROM CORPORATE ? I Dont know anymore i just being in a fraud and now i feel harrased i was paying , now i only back up because my fraud. You trying to work it out and it dosen't help.

Confidential Information Hidden: This section contains confidential information visible to verified Santander Consumer USA representatives only. If you are affiliated with Santander Consumer USA, please claim your business to access these details.

Read full review of Santander Consumer USA
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
B
12:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Release of lien.

They are breaking both finance and Washinton State DMV laws by not providing a release of lein. NEVER DO BUSINESS WITH THEM!

Talking with Manager Alan ID # 90026. Worthless, they need to fire him.

My attorneys will be reaching out to Andrew Carl Strom, Senior Vice President, customer support.

Wow, incomintent manager's, alot corporate BS, the release of lein has already been written, about a year ago, the previous lost it, they refuse to provide me a copy.

How much evidence do you need to get your financing elsewhere?

Desired outcome: Email me the release if lein, so I can get my new car titled. Washinton State requires that on their letterhead.They have my information on file. Talked with Rose ID # 79883, Austin ID # 796561, Erick ID # 55328.

Read full review of Santander Consumer USA
Update by Ben Lund
Dec 05, 2023 3:24 pm EST

I am not the loan holder. The previous owner is. She has limited computer access. Look up the conversations please, YOU ARE NOT SOLVING THE PROBLEM HERE. 100% if all the contact information is in the notes of where you can send me the release of lein.

It took 7 calls and over 3 hours of talk time to get a fax number if where to send the signed title and bill is sale. We were promised you would do that. No release of lein sent to either me or the previous owner!

What is it going to take for you to solve the problem here?

Hide full review
ComplaintsBoard
G
4:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA holding money in checking account

santander denied a deposit coming into my account claimed it looked fraudulent it was not blocked my account I’ve since spoken to fraud dept several times they are vague at best this has been going on for over 60 days they have given no explanation they said they were closing my account and sending the remaining money in my account $485 is the amount I have requested to close my account and refund the money I believe they think I’ll forget about it

Claimed loss: $485

Desired outcome: release and send money or lift block so I can transfer the money to another account I have which is on file with them

Read full review of Santander Consumer USA
Update by Gika
Nov 22, 2023 3:08 am EST

You have this marked as resolved I’ve received no verification as such. Please respond thank you

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
E
12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Statement of account

I keep receiving a statement each month of a loan or a credit card my LATE sister had in her name. I am the brother of the deceased. My sister passed 16 months ago. I've called, sent death certificate, I even brought the death certificate to the local branch and my attorney has contacted santander bank. I'm still receiving her statements. The deceased(Jennie Rubio).

Read full review of Santander Consumer USA
Update by Enrico D Rubio
Nov 01, 2023 10:35 pm EDT

To my knowledge, my sister never had an auto loan with Santander. She did have an auto loan but with MCU. It was paid off years ago. My sister passed away from kidney failure. She was 72 years young.

Hide full review
ComplaintsBoard
J
8:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Santander Consumer USA - Vehicle repossession/ refuses to help.

I received a loan for a vehicle from Santander Consumer USA back in July of 2019 Fast forward to August 30, 2023 My mom is dying due to heart failure and kidney failure. I have called and begged for assistance. Extension, deferment, anything to help with my account. The answer! No. On August 30, 2023 I had just gotten home with my mother from taking...

Read full review of Santander Consumer USA
ComplaintsBoard
L
6:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Customer services

Yes, I will be specific-This is Olga Garcia and I'm writing this on behalf of Luis Garcia. My father's car was repossessed. I admitted I was out of the country and things got really behind. So, I paid $1550. to get it back 2016 Chevy Impala and I was told that it will take 7-10 business days well it took three weeks and you guys had my father like a yo-yo that saying the vehicle is in a Lot in Sorrento, Fl like 6 times and the office from that Lot keep on saying the vehicle was sold. Comes to find out, the vehicle was in Orlando - an hour and a half drive from my father's house. The vehicle had a full tank when it was pick up from the house — well there was not even a quarter of tank n no plate. An 80yrs old male (my father) drove the vehicle without a Plate and had to put gas because the people that you deal with had drove the vehicle and used the tank of gas. Now if you have people calling me in Spanish make sure they know how to say the words. I also spoke to an English-speaking Rep and told me that the vehicle is not in my father's name and you guys will register in his behalf. Next day a Spanish speaking rep. called, and he said no. I would like to know what the truth and I is having to pay the car note on 25th but the car is not under my father's name so I will be paying for someone else. I really discuss about the fact that customer services is ewe - no communication between you guys and you guys are very incompetent with paperwork and the way you guys treat your customers.

Read full review of Santander Consumer USA
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
F
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Car Note

I will never do business with Santander ever again! They gave me a sub prime loan, with extremely high interest on my 2015 Nissan Altima. The vehicle was only $16000. I swear I have paid off this vehicle 4 times by now. I have 7 months left on the $4300 balance owed on the note with my monthly payments of $327.09. That calculation doesn't even make sense. After all these years they're still taking interest from my note payments. I should not still owe this much, nor should they still be taking interest out of my monthly payments, since they took all the interest in the beginning. It has almost been 7 years. I hate Santander!

Desired outcome: Analyze my account Check all the interest I have paid I should have been a part of the Santander Class Settlement I was in foreclosure when they approved my car loan I don't owe all this money The numbers don't add up Santander is a scam

Read full review of Santander Consumer USA
Update by Foremee9
Aug 01, 2023 5:01 pm EDT

The car dealership did not offer me a simple interest loan. I was given a Sub-prime high interest loan. Santander should have reviewed the contract and contacted me with better arrangements right after the vehicle was purchased if they really cared. It's OK though because I have lived and learned to hurry up and forever be done with Santander!

Hide full review
ComplaintsBoard
R
4:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA 2015 gmc terrain

When we bought this car or had it financed I did not know it was an interest bearing loan. It looks like I'm never going to finish pay for it. I have since retired and may lose my house. Do you have any options for me to at least keep my car just in case I have to live in it? I pay 500.00 monthly and it's to much for me at this time. The car is not even valued that much. Please help me I'm drowning. rosalind heyward1445 rainbow road charleston,sc 29412 acct. [protected]

tel#[protected] Thank you for any help I can get.

Desired outcome: I need a reduction and lower interest rate.

Read full review of Santander Consumer USA
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Predatory Loan

In August 2022, I traded my 2004 Chevy king cab truck for a 2015 Kia Optima so my wife could get to her new job safely. My wife and I had never gotten any type of loan. The dealership didn't even use her income for the loan. They only used my income pf lessa than 1k per month (disability) sp I feel as if the dealership and the loan issuer were both under the assumption we would default the loan. Not only did the dealership overcharge us for a 2015 Kia at 15k, the loan servicer then doubled this to 30k. I don't read well and my wife is not knowledgeable in things such as this. The dealership was very aware of this fact when we were signing paperwork. They preyed upon me because they wanted the truck I was trading and because I cannot read. Then they allowed Santander to also prey upon me by not adding my wife's income and all allowing a loan with AA almost 100% apr to go through. Now we are stuck with a vehicle that has a no warranty (they lied about that) and is not even safe to drive! Sop we are in wprse shape now than we were when we went to the dealership and were introduced to Santander. I am writing to hopefully prevent this from happening to others and to see what type of relief Todd Judy Ford and Santander will offer because of the travesty of justice they conspired to carry out! Thank you!

Desired outcome: They should be shut down! Remove any negative items from my credit and give me my truck or one similar!

Read full review of Santander Consumer USA
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Santander Consumer USA Victimization of consumers through subprime auto loans

Santander Consumer USA is criminal company that preys upon individuals with financial challenges and subprime credit. In 2017 they had to pay $25.9M to victims in a class action lawsuit that found them guilty of predatory loans that achieved profitable outcomes by predicting the victims would default on their loans and their vehicles repossessed and victims sued for outstanding balances. In 2020 Santander Consumer USA was ordered to pay $550M to victims, in yet another class action lawsuit, for these continued and ongoing criminal acts. Now here it is 2023 and Santander Consumer USA continues to practice criminal activities with intention to financially destroy the victims and their families while obviously continuing to profit regardless of the expense of the class action lawsuits. Santander Consumer USA is a threat to the American people and the economic stability of the United States of America. Not only does Santander Consumer USA provide financially violent, loan-shark-like, terms, payments and interest that consume 40% or more of the victims net income, Santander Consumer USA will continue to financially, and psychologically, violate the victims until there is nothing more that can be taken from them. Victims of Santander Consumer USA are left with no resources to rebuild their lives from the financially violent and calculated attack that first wounds, then guts, then drains the blood and very lifeforce out the victim ensuring they are completely dry of anything else worth taking only to leave the skeletal remains of a once hopeful and hardworking American, human, and creature of God.

Desired outcome: I want Santander Consumer USA to be recognized and held accountable by the United States of America for predatory lending and be stopped from continuing to practice financial violence.

Read full review of Santander Consumer USA and 2 comments
Hide full review
2 comments
Add a comment
V
V
Vickie Golden
, US
Aug 14, 2023 10:00 pm EDT

We had a car financed through this company in august of 2020 . Loan term 5 years . Well my husband this past June was T - boned by another vehicle . Yes he was severely injured and car was completely totaled . Well the other driver was responsible so his insurance paid off our car we owed 11, 102.00 well insurance all said and done paid 11,534.00 over what was actually owed . The pay off was more than what we owed in first place . That was over 45 days ago the car was paid off . We are due a refund as they over charged the insurance company . Our car was valued at lot more than what we owed so we did get check from insurance company . But still no refund from Santander

C
C
Cherish patterson
St. Louis, US
Aug 03, 2023 3:03 am EDT

Amen! Their class action payouts must be a lot less than they make off their fraudulent lending.

Destroying people’s credit is just the cherry on top of their Sunday. Nobody will stop them.

Absolutely disgusting-

ComplaintsBoard
A
5:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Santander Consumer USA has left an official reply on this complaint.

Santander Consumer USA Charges I have never made

I have charges on my bank statement by "Santander Consumer Uselkhorn". On 15th of May at night by local time (in Kyrgyzstan). I provided all the details to Santander and no one wants to help. It means that even If they have a proof that someone used my card they don't care about scammers. I'm not asking to provide any names or details about scammers. I just want to get my money back!
Someone stole my card details and stole my money!
My email:[protected]@gmail.com

Desired outcome: I would like to get refund!

Read full review of Santander Consumer USA
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
D
2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Santander Consumer USA cashing U.S. saving bonds

I cashed in bonds in the past at Santander. I now have more that are Mature. I was told I have to go on line and cash them direct with the government. I'm 80 yr old and I am not up with todays technology. This puts me in a impossible position. for cashing these bonds. When it comes to this type of thing I turn to my bank for help, As I'm sure many of you senior's do. I can see you putting some restrictions on cashing them. But to out right denied the customer this service puts the customer who has no way of cashing these bond in a position where they need to go to a bank that will do this service. At least the bank can come up with something that will benefit the bank and the customer. for insistence, we cash bonds if you have and account with the bank for at least on year and maintain a balance of $ 10,000 or $ 50,000. because I in a position where I will need to look for a bank that will do my bonds. which may mean opening up my accounts there. I can't do this myself. My name is Daniel DiMarco, my wife Sharon an I deal with your Lawrenceville N.J. branch on Franklin Corner Road @ Princeton Pike.

Read full review of Santander Consumer USA
Hide full review
ComplaintsBoard
B
4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Santander Consumer USA Car title transfer - santander lien holder

In July of 2021 I moved from the state of Ohio to the state of Indiana, soon after in August of 2021 I initiated a title transfer request through the Indiana BMV, which was returned and issued by me through the BMV at least 3 different times by December of 2021 when my Ohio registration was set to expire, at this point, understandably the Indiana BMV refused to issue another request form. I was in contact with Santander's customer service and titling departments throughout this process. I did all of the leg work to figure out why the request wasn't going through, I acquired and sent a one and the same letter as Santander had bought out the original lien holder, I contacted the Ohio BMV and the county titling office several times in order to clarify what steps needed to be taken to acquire a paper title for transfer. I sent the correct forms, partially filled in, and black to Santander with specific instructions on what needed to happen, I asked about the possibility of a release so that I could physically drive to Ohio, pick up the title, and mail it to Santander, which they of course rejected. I was on the phone back and forth for an entire year until it was time again to renew my Ohio plate for 2023 because there still wasn't a solution, which I was forced to follow through with to be able to legally drive my vehicle (the only car my family owned at the time). I was told something different every time I called Santander customer service, that the title would be arriving within two weeks to the Indiana BMV and a tracking number would be emailed to me that day, that the request hadn't gone through, that they didn't need the forms I had prepared and done the leg work to track down, even though I was told by both the BMV and Title office in OH that these were exactly what was needed. I called yet again today, April of 2023 only to hear that the title transfer request was cancelled in November of 2022, completely unbeknownst to me. This has been a complete nightmare, literally 21 months of tracking people down, be told incorrect information, zero follow up happening. The customer service rep today basically told me that until my loan was paid off nothing would happen and at that point my title would be released to me. The law in Indiana is that a new residents vehicle must be registered in this state within 60 days, which is literally impossible since I cannot request the title transfer, it has to be requested by the lien holder. I am beyond frustrated, do not choose Santander as your lending company, they do not care about their customers.

Read full review of Santander Consumer USA
Hide full review
ComplaintsBoard
C
11:27 am EST

Santander Consumer USA Not paying my insurance company

I have "direct pay" to my car insurance company with my Santander credit card. I received a notice from my ins. co. that the payment was not received (a threating letter). I called the ins. co. then Santander. After spending over an hour (I get paid by the hour & I went to work late), Jenna @ Santander stated that it was denied because I was over my limit! I had made the payment directly to the ins. co. with the credit card that they did not pay! I have a 10K limit & my acct. was NOT over limit. I hardly received any kind of apology! How can I trust that my bills will be paid?

I can be reached @ [protected]@hotmail.com or by phone at [protected].

Desired outcome: I would like an apology with $$$$$! My embarrassment, & my loss of $50. wages that I lost because I wasted so much time on the phone!

Read full review of Santander Consumer USA
Hide full review
ComplaintsBoard
N
10:44 pm EST

Santander Consumer USA Reissue of settlement checks for class action lawsuit

I was advised by the company that I am entitled to the settlement check and to contact the settlement administration rust, I got nowhere. How can I get the payment I'm entitled to for the sub primal auto loans by the lender. I was advised that the reissue would not be possible and the website is not updated to request the funds. This was for my car loan in 2018 to 2019. My payments were 214 a month and I am not in possession of the vehicle nor the title.

Desired outcome: Reissue of the settlement check to my bank account or mailed to me. Also I wanted to request a loan forgiveness for the loan on my credit report and the debt be taken off or deleted

Read full review of Santander Consumer USA
Hide full review
ComplaintsBoard
D
9:17 am EST

Santander Consumer USA Voluntary repo request of 2014 nissan altima

To: Santander Consumer USA and to Whomever it May Concern,

I AM USING THIS PLATFORM DUE TO DIFFICULTY IN FINDING CONVENIENT EMAIL CONTACT FOR SANTANDER CONSUMER USA.

1. I am voluntarily asking Santander to come and repo the 2014 Nissan Altima currently in my possession.

2. I apologize that I have made no payments on this vehicle in the past few months but the vehicle has been out of commission with a blown transmission since the latter part of August 2022.

3. I am currently retired now on a fixed SS Income with no pensions, 401ks, or the like.

4. The Nissan Dealer wants $5000 for replacing the transmission due to the vehicle being out of warranty. Monies which I do not have and have not been able to raise with my current income situation.

5. To add insult to injury, the insurance on the vehicle has lapsed, my driver's License is suspended and, registration and inspection on the vehicle are also past due.

6. By no means is it financially conducive for me to try to put this vehicle back into operation and on the road.

7. The location of the vehicle is as follows:

257 Herzl Street, Brooklyn, NY (Corner of Herzl and Dumont Ave), 11212

Sincerest apologies!

Daniel F. Stroman

347.898.6240

[protected]@gmail.com

[protected]@gmail.com

Desired outcome: PLEASE COME AND REPO THIS VEHICLE2014 NISSAN ALTIMA257 Herzl Street, Brooklyn, NY (Corner of Herzl and Dumont Ave), 11212

Read full review of Santander Consumer USA
Hide full review
ComplaintsBoard
C
9:29 pm EST

Santander Consumer USA Incorrect credit reporting

I purchased a vehicle from a local dealership and the loan was financed through Santander Consumer USA. Their customer service is atrocious and the entire experience I had with them has been awful. The dealership did a rewind on the loan and issued a full payment to Santander so the loan should've been removed from my credit report and be like it never existed. This joke of a company still hasn't removed the loan from my credit report and even went to so far as to report my loan as a charge off, further damaging my credit. When I called to address the issue with them, they refused to remedy it and the representative straight up lied about an update being provided to the credit bureaus and the pay off being reflected.

Desired outcome: I would like the loan removed from my credit report in it's entirety, along with any and all negative comments/remarks/reporting and inquiries. I also believe that the company should be investigated and fined.

Read full review of Santander Consumer USA
Hide full review

Santander Consumer USA Customer Reviews Overview

Santander Consumer USA is a financial services company specializing in automotive financing. They offer a range of products including new and used car loans, as well as auto refinancing options. Their services are designed to cater to individual consumers through a network of dealerships across the United States. Additionally, Santander Consumer USA provides online account management tools to assist customers with the management of their loans. The company aims to provide financing solutions that can accommodate a variety of credit situations.

Santander Consumer USA In-depth Review

In summary, Santander Consumer USA is a financial services provider with a focus on auto financing. They offer a range of products and services, but their transparency and customer service could be improved. Below is a detailed review based on the available information.

Company Overview

Brief History: Santander Consumer USA has established itself in the auto financing market, with a history of providing loans for vehicle purchases.

Mission and Values: The company aims to provide accessible financial solutions to its customers, though specific details on their mission and values are not provided.

Service Area and Locations: They serve customers across the United States, with various locations for customer support.

Financial Products and Services

  1. Auto Financing Options: Santander Consumer USA specializes in auto loans for new and used vehicles.
  2. Personal Loans: Information on personal loans is not readily available.
  3. Credit Lines: They may offer credit lines, but specifics are not clear.
  4. Online Banking Services: Customers can manage their accounts online, though the full extent of online banking services is not specified.

Interest Rates and Fees

Comparison with Industry Standards: Their rates are competitive, but may not always be the lowest in the market.

Transparency of Fee Structure: Fee structures could be more transparent, with some customers reporting confusion over charges.

Hidden Costs: There have been mentions of hidden costs, which is a concern for potential customers.

Customer Service

Responsiveness: Customer service responsiveness varies, with some customers reporting delays.

Support Channels: They offer phone, email, and chat support, but the effectiveness of these channels can be inconsistent.

Customer Service Hours: Support is available during business hours, but exact times are not specified.

User Experience

Website Navigation and Usability: The website is generally user-friendly, but some users may find it challenging to locate specific information.

Mobile App Functionality: The mobile app provides basic functionality, but may lack some features found on the website.

Online Application Process: The online application process is straightforward, although some users have reported technical issues.

Loan Approval and Funding Time

Pre-approval Process: They offer a pre-approval process, but details on how it works are not clear.

Average Time to Funding: Funding times vary, with some customers reporting quick funding and others experiencing delays.

Documentation Required: Standard documentation for loans is required, but specifics are not provided.

Payment Options and Flexibility

Auto-pay Features: Auto-pay is available, which can help customers avoid late payments.

Payment Plans: They offer various payment plans, but details on flexibility are not clear.

Late Payment Policies: Late payment policies are in place, but specifics are not mentioned.

Customer Reviews and Testimonials

Positive Feedback: Some customers appreciate the loan options and customer service.

Common Complaints: Complaints often relate to customer service issues and unexpected fees.

Overall Satisfaction Rating: The overall satisfaction rating is mixed, with both positive and negative reviews.

Financial Health and Stability

Credit Ratings: Credit ratings are not specified, but the company is a recognized financial institution.

Company Performance Reports: Performance reports are not publicly detailed.

Industry Reputation: The industry reputation is average, with room for improvement.

Community Involvement and Social Responsibility

Charitable Initiatives: They engage in charitable initiatives, though specifics are not provided.

Environmental Policies: Information on environmental policies is not readily available.

Economic Impact: The economic impact of their operations is not detailed.

Security and Privacy

Data Protection Measures: They claim to have data protection measures in place, but details are not exhaustive.

Privacy Policy: A privacy policy exists, but customers should review it carefully for specifics on data handling.

Customer Data Handling: The handling of customer data is in line with industry standards, but transparency could be improved.

Rewards and Incentives

Loyalty Programs: Details on loyalty programs are not provided.

Referral Bonuses: Referral bonuses may be available, but specifics are not clear.

Special Promotions: Special promotions are occasionally offered, but are not a consistent feature.

Terms and Conditions

Loan Terms: Loan terms vary and should be reviewed carefully by potential customers.

Early Repayment Options: Early repayment options exist, but may come with penalties.

Service Agreements: Service agreements are standard, but customers should read them thoroughly.

Accessibility and Inclusivity

Services for Underbanked Individuals: They offer services that may be accessible to underbanked individuals, but details are not clear.

Multilingual Support: Multilingual support is available, which is beneficial for non-English speakers.

ADA Compliance: The company complies with ADA standards, ensuring accessibility for all customers.

Conclusion and Final Assessment

Overall Impressions: Santander Consumer USA offers a range of financial products with a focus on auto financing. However, their services are marred by inconsistent customer service and transparency issues.

Recommendations for Potential Customers: Potential customers should compare Santander's offerings with other financial institutions and carefully review terms and fees.

Comparison with Competitors: When compared to competitors, Santander Consumer USA holds its own in terms of product offerings but falls short in customer satisfaction and transparency.

How to file a complaint about Santander Consumer USA?

### Guide on Filing a Complaint Against Santander Consumer USA on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Santander Consumer USA in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention relevant transaction details with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint against Santander Consumer USA on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Santander Consumer USA customer service

Phone number

+1 888-222-4227

Website

santanderconsumerusa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Santander Consumer USA?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Santander Consumer USA Customer Service. Initial Santander Consumer USA complaints should be directed to their team directly. You can find contact details for Santander Consumer USA above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Santander Consumer USA. Discuss the issues you have had with Santander Consumer USA and work with their customer service team to find a resolution.