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Quicken Loans Customer Care Service

Quicken Loans Inc.

PO Box 6577
Carol Stream
United States - 60197

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Quicken Loans Complaints & Reviews

Quicken Loans / Customer Service and Internal Processes

Nina Cantrell on 2016-05-12
By far the worst customer service I have ever received in my life. The representatives are "yes ma'am, we understand but we did nothing wrong" kind of people and it's a total sham. The second I indicated any interest in exploring the home buying process this company called me 8 time...

Quicken Loans - Michigan, Detroit / My home square footage off by 500sf for FHA appraisal

Bhrh1 on 2016-04-30
This inaccurate FHA appraisal is now stuck to my home for 4 months. Appraisal off by 500sf, nothing done hers is my situation. I expected far better treatment and understanding of my situation than I received today from Jennifer Reed, who said she was top level management. I asked to speak...

Quicken Loans / Predatory Loan Practices

Sandrananda on 2015-05-06
I applied for a refinancing loan with Phillip Baker / Quicken Loans and he promised a certain rate.I submitted all the necessary documents and he requested an updated statement showing that I had the money for the closing costs in my account. I provided that in 2 business days and then he...

Quicken Loans / WARNING: Do not be fooled!!!!

quickenloansscummy on 2015-04-24
I am a former employee of Quicken Loans. With the utmost sincerity, I can say that Quicken Loans is the worst employer out there. Right from the start, you are told to get rid of any inkling of hope regarding maintaining a general work/life balance because of your duty to...

Quicken Loans / Preapproval Letters

Pete Hansen on 2015-03-16
I am 100% disabled Veteran I requested a preapproval letter from Jane Guzman of Quicken Loans I gave the Preapproval letter to my real estate agent Glenda Hall from ReMax in Port Charlotte Florida. She found me a home within the limits of the pre approval Then Quicken loans said I didnot...

Quicken Loans - Oklahoma, Tulsa / Misleading fraudulent

R W L on 2014-12-29
When i contacted quicken loans about a refinance on my house they were given all the facts. Being self employed, i provided to them upfront all the details regarding the refinance including tax returns and pay income verifications along with detailed bank statements. They said it would be...

Quicken Loans / Sales tactic

JML1234 on 2014-09-19
Hard sales tactics. Abusive salesman (kyle), recorded my phone number without my permission then called me back several times despite my request that my phone number be deleted from their service. Kyle was rude the second time I asked for my number to be deleted, parting with the following...

Quicken Loans / Misleading Fees and costs

not so ignorant on 2014-06-24
My mortgage company was shut down by the govt and my loan transferred to Quicken. I must be a candidate for a new loan since for 3 years they kept calling and pushing me to refinance to a lower rate. I agreed to talk with them and the loan officer offered what sounded like a great deal. He...

Quicken Loans - Illinois, Chicago / Shady

Run Away Quicken-ly on 2014-04-11
Saw their commercial and decided to try them. I've bought and sold a few houses and am familiar with the process. Got a rate quote on line and my phone started ringing before I closed the browser. Have been called about 20 times in a week. Managed to call them back and the first...

Quicken Loans / Misled

caught in a trap on 2014-03-10
I had an ARM that was refinanced after the first year. I contacted Quicken loans and they refinanced me at a lower rate. My payments were reduced and I was pleased. After Quicken sold my loan - the new mortgage company kept telling me that there was a deficit in my escrow. I questioned...

Quicken Loans / Misleading sales tactics

Terry in Rockport on 2014-01-10
If you think you will just pop onto the Quicken website and get a quick mortgage quote or indication, think again. Offering your contact information will invite an army of various Quicken staff to "reach out to you" (ugh) with used car salesmen tactics and many annoying phone calls. My...

Quicken Loans / Delays in Closing

makeitright75098 on 2014-01-02
Do not be fooled by the name "quicken" or their 30 day advertising claim. They have continuously delayed the closing of my home, costing thousands. They are inefficient and will tell you what you want to hear to get you off of the phone. Several families are packed up and living in hotel...

Quicken Loans / False advertising

Safetydave_2001 on 2013-11-25
I received calls or messages daily from Quicken Loans while dealing with them. I finally told them I was not interested. Amazingly, shortly after that I received a message that my tax returns show a higher than average (guess that is why they call it an average) deduction for unreimbursed...

Quicken Loans / Repeated unwanted calls

DDelicious on 2013-09-16
Claiming falsely that I'd filled out some kind of form requesting information, Quicken Loans has been calling me multiple times a day, from different phone numbers (some 1-800, some with area codes) - making them much harder to block. Even after insisting to one representative that...

Quicken Loans - South Carolina / Misleading and Rude

Msgeab on 2013-05-19
My name is Eric Boyer and I would like to share my experiences with Quicken Loans. I applied for a VA refinance earlier this year. I had my current loan through Wells Fargo, but wanted to give Quicken a chance since they sent many correspondences in the mail. I would like to say, my...

Quicken Loans - Ohio, Sandusky / stole $400.00 from me

tom glass on 2013-04-29
quicken loans told me that they needed $400.00 for appraiseall fee.they never asked if i had any safety issues with my home.they did ask if i had peeling paint on my house, and other issues, but never asked if i had second story flat roof with a door leading to it.the door has dead bolt...

Quicken Loans Refinancing / I know it is a scam

Tatianna on 2013-02-27
Quicken Loans Refinancing qualified me for a loan and had me pay a $400 appraisal. Everything was good with equity and credit amounts. They turned down my loan because they didn't think I lived at the house, and I do. I am a real estate agent and have seen the scams like that…

Quicken Loans - Texas / Rude

TrimDr on 2013-02-21
Extremely rude. I was working on a refi w/ a local broker, and decided to contact Quicken Loans to compare. I filled out the online form. Within 12 hours they called me 4 times and sent several emails. When I called them back and explained I'm close to doing a deal w/ a broker and want to...

Quicken Loans - Georgia, Lawrenceville / Red Tape

will1 on 2013-02-06
Advertised as a "quick and simple" process, my loan with Quicken has been long, confusing, frustrating, and so far unsuccessful. Every time I supply requested information, they want more documentation---much of which is difficult or impossible to obtain. Your "loan counselor" cannot make...

Quicken Loans - Michigan / Lapse of time, credit inquiries

Madinthe"D" on 2013-01-08
I called Quicken in October. I was told that this was one of the easiest loan applications that he had done. I am refinancing and have used Quicken in the past. Well, things went downhill from here. First it took them a month to realize that I needed an appraisal. I scheduled and he could...

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