RVezy.com
reviews and complaints

We rented a campervan in mid September through Rvezy and were stuck with an unsafe vehicle. I called rvezy 3 times to report the incident and we received no response nor compensation for the incident. The vehicle had check engine lights, tire pressurelights, etc all going off the entire trip. The back door of the vehicle didn't close properly which left us sleeping in freezing temperatures the entire trip. The owner of the vehicle didn't provide propane for the stove nor tire jacks to level the vehicle (the water pump doesnt work if the vehicle isn't perfectly level). We *** won't ever be using or recommending this service to anyone else.

Renter beware. My wife, baby, and I rented an RV through RVezy this past August. It was a great concept to do a person-to-person rental and then socially distance outdoors, get to enjoy nature, and the like. All in all, the time outside was nice but hit a snag through the rental (the owners provided incorrect information about the size of a propane tank, which was required to be under 18 gallons for us to be able to get on a Quebec Ferry, Traversiers du Quebec), which ruined a series of plans. I ended up being out around $540 for missed reservations, plus had to make additional last minute reservations because of that incident. The owners were very, very unwilling to even accept any responsibility and RVezy has very clear policies that everything is on the renter for any such issues. While that might seem reasonable that they have the policy, it's unreasonable to expect that someone who has never driven an RV before should be aware of every minor detail. I had initiated a dispute process in which they said they could get some of my money back the following day (mid-September ), which by the following week later I had still not heard anything. In the end, I had to contact them several times to actually get any type of response and turns out they could not do anything. They sent me $150 in credits, which is better than nothing, but were quite terse with me and it made me understand that if you're the person renting, you essentially are not a concern for the company. I'd not rent through them again as this was a rather negative experience and would instead look at a competing firm or through a dealership directly, where the ownership is more knowledgeable and the renter will be given a modicum of respect.

I am a Host on RVezy and have an RV listed to be rented out (Lucia's Jayco Seneca 37L Class Super C). This RV requires a "special license" and this was indicated on my profile with RVezy. I have about 6 bookings in my system and only a few days ago I realized that the drivers booking the RV were not being vetted by RVEzy (to check if they have the special license). I'm being told that their system does not vet drivers wanting to rent my special RV?

So now two of my bookings are canceling because they won't have time to get the Z Endorsement on their drivers license. Very disappointing. The RvEZY Policy states that if the guest has to cancel the reservation and it is within 30 days of the booking date, that the guest and the host will receive a payout. I'm being told by RVezy that I am not going to receive my partial payout because the driver did not know that they needed a special license for my RV? However, I did indicate that a special license was required for my RV and RvEZY was aware of this!

So Now I lost two bookings, I am being charged $100.00 cancellation fee and I am not receiving a partial payout eventho it is within the 30 day time period and the booking was cancelled by the guest, not by the host. RVezy has not way of vetting drivers for my RV so each booking will be the same result... this is unacceptable. Also I want to report that the Senior Manager (Fanny and her collegue Bethanie) were extremely rude and horrible to deal with.

On 07/11 rvezy notified me of the second portion being released to me for a trailer rental. The folowing day a representative *** notified me that all payments would be frozen till they get a picture of my drivers lic front and back. this is the worst piece of id to fall into id theft. I declined, so they are blackmailing me to get what they want.

Booked an RV from RVezy on 30/August/2021. Paid $650 through an email transfer to the owner of the RV. The owner gave her email address. Right after the email transfer, the owner cancelled the booking and disappeared. No responses when I messaged the owner of the RV. The platform claims that they do very strict identity screen on owners and renters! That's why I trusted them. Tried to call the customer service, the number is not working!

Made a reservation to rent an rv over the holidays but a travel restriction was put into place by the government a week before the rental date so upon canceling they gave me a partial refund of 580.44 out of 1374.48. I tried reasoning with them and they keep throwing their cancelation policy at me. I asked to speak to a manager and never got a call or email back from one. When I called the second time to speak to a manager again it was unsuccessful. I even asked for them to forget the full refund but to put the remaining balance on to my account for future booking and they still denied it.

I rented my RV thru RVezy and once I got my vehicle back. The vehicle was sluggish, ran differently, eventually broke down 300kms later on. The technician at *** diagnosed that the issue was that there were gasoline in the fuel system of my diesel vehicle which was also confirmed by lab testing. I contacted RVezy that potentially the renter put the wrong fuel in the diesel tank, they refuse to help me and take any responsibility about the issue. Now the repairs have been dragged for weeks waiting for updates from the platform, the repair bills is about ~$25 000 since it caused some catastrophic failure. I'm now on the hook for a big bill that I'm not responsible for when was trying to make extra income during this tough time.

I had rented an RV to use from August 7th-10th. Unfortunately my girlfriends grandma had passed away and I needed to cancel. I had cancelled this on their APP (the same way I ordered it) on July 16th. The cancellation did not work and I messaged. They walked me through on July 21st and I received an email that I cancelled this successfully. However it was with a refund for $0. According to their policy it should have been a refund of 50% (and no charges for delivery). I have been in contact with them 5 times now and they keep telling me its "Technical Difficulties" and they never get back to me. They have been in business for awhile now I am sure they can figure out how to refund someone. I cannot be the only customer that has ever had to cancel a rental. I would like the money owed. I was a returning customer using RZezy however going forward I don't know.

We used RVezy last year without complaint. We had two RV trips booked and plans for more this summer but due to lockdown and campgrounds being closed have had to cancel our trips. I was advised for one trip to contact the owner because it was fewer than 30 days remaining. The other trip was greater than 30 days and we cancelled it on the website. The owner cancelled the first and we got a full refund. We cancelled the second via the website and rvezy kept 25% of our deposit. Refunding 671.03 and keeping 157.32. They refuse to give me my money back, and apparently if we asked the owner to click cancel for us due to covid we get our money back, and if we click cancel due to covid rvezy keeps it. Why does my clicking the button cost me 157.32? This is really splitting hairs in what seems a policy designed to take our money. We would like our money returned to us (not a credit).

We rented an RV through Rvezy rental. The owner of the RV was not available to resolve or help us with problems of a leaking shower and foul smell since she was out of town. We could not stay in the RV for 9 nights, therefore we had to get the RV replaced with another rental. The Rvezy company claimed that we signed the agreement and we knew she was going to be out of state and accepted the RV in the condition, therefore we could not get refunded for the loss of use for the remaining nine days. They did not even consider the health issue of the foul smell since we couldn't have any evidence. They also claimed it was not leaking when I provided videos due to the fact that the RV was unbalanced since it fell off the jacks from a storm and the owners were unavailable to come and fix it. I am upset that they would not even consider my side as a renter to rectify the charges and claimed that we signed the rental agreement so it's our loss!

I made a booking with Rvezy and paid a deposit. At the time of booking Rvezy's cancellation policy was - "If cancelled by the Renter more than 30 days from the date of rental: The renter will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax applied to the rental amount. The owner's calendar will be unblocked for those dates and they are free to accept another rental." These are the amounts of the deposit. Deposit $531.46 Rvezy service fee $178.04 Refund due $353.42 It is greater than 30 before my trip, the US/Canadian border is closed. My flight was cancelled. Rvezy has changed their policy to credits, no refund. I have exchanged numerous emails with them to try to get them to honor their cancellation policy at the time of booking. They keep threatening me, that I need to cancel and take their credits (which would be useless to me, and I do not wish to give them an interest free loan) or they will charge my card an additional $1600. I have retained all the email correspondence with them

They signed me up for a rental service and said there was insurance if any damages happen and/or damage deposit from renters. Our RV went out, came back broken, costed us over $*** in repair. The renter said they were going to a nearby campground but ended up putting 2,100km on the RV so totally lied to get our RV. They put huge miles on it, quickly did a checkout and left. It wasn't until we got back and opened up our slider we found it was badly damaged. RVezy called them and the renter lied to them also saying nothing is wrong. RVezy accepted that and left the RV owner hanging out to dry. RVezy then quickly closed the case before talking with me first about next steps or to show discuss my side of the case. Absolutely terrible dispute process. I called and called and nothing before any response or call back. *** Just some simple communication on the phone and support when a renters asset is damaged.

We booked an RV online through RVezy in February for a month long booking. Our planned trip as across Canada from Ontario to BC, and back through the US. Then the pandemic hit. The company has changed their cancellation policy a few times over the past 2 months. They are now keeping 100% of their service fees and offering no refund. There is an option to turn your money into credits but you must agree to using the credits within 24 months, as this Pandemic is predicted to last 18 months, we are not interested in entering to a contract gamble. Initially we asked that rather than the 100% of the service fee they are expecting us to cover, we offered to pay a reduced percentage to balance the costs. This would have had the company keep some money to stay afloat, but not have us carry the entire burden. The company has refused. I don't know what to do. *** If I could, I would go on my family trip we have been saving for for over a year. We would enjoy ourselves at the Calgary Stampede, Federal Parks, the Pacific Ocean and the Canadian Mint. All these places have been closed, all events have been cancelled. ALL refunds to ALL other places have been offered and some had no service fee. We have no problem paying a service fee, however for us to have to pay 100% of the service fee is extreme, and un Canadian in these times. This is not proper business practice. To have a policy and then change it and change it again and leave honest renters paying 100% for a service not received is not good business practice.

I listed my trailer which is only 3 years old through Rvezy for the first time this summer. I went through with a representative regarding insurance, vetting of renters and so on and he assured me that everything is covered. After the 2nd time renting my trailer it was returned on August 9th with damage to the roof. The renter took ownership of the damage and I immediately called Rvezy and was told to get a quote and submit it within 7 days. I brought my trailer the next day to the dealership and sent off my quote the 11th of August. I heard from *** at Rvezy on August 18th who asked me to provide all the information I had sent on August 11th again to him. Anyways took sometime for him to get back and since the damages were close to the $10000 mark he can approve it was sent to another insurance company. I literally spent almost every day emailing the other company *** for feedback and contacted *** on multiple occasions only to be redirected back to the insurance company. Finally got an answer regarding my claim on September 23 and they offered a cash settlement less a betterment charge of $358.59 and a deductible of $5000. I called and emailed *** as I was extremely shocked about the deductible and the betterment charge as it was literally a almost 3 years old roof they were replacing. He agreed to cover the deductible however not the betterment charge. I am disappointed with this experience as I literally had to spend numerous hours calling and emailing to get responses and then to negotiate repairs. They won't respond to request on how the amount was calculated for the betterment and if the repair estimate is higher than quoted then I am on the hook for it.