RVezy.com’s earns a 3.9-star rating from 14 reviews, showing that the majority of renters are satisfied with RV rental experiences.
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We rented a campervan in mid September through Rvezy and were stuck with an unsafe vehicle
We rented a campervan in mid September through Rvezy and were stuck with an unsafe vehicle. I called rvezy 3 times to report the incident and we received no response nor compensation for the incident. The vehicle had check engine lights, tire pressurelights, etc all going off the entire trip. The back door of the vehicle didn't close properly which left us sleeping in freezing temperatures the entire trip. The owner of the vehicle didn't provide propane for the stove nor tire jacks to level the vehicle (the water pump doesnt work if the vehicle isn't perfectly level). We *** won't ever be using or recommending this service to anyone else.
The complaint has been investigated and resolved to the customer's satisfaction.
Renter beware
Renter beware. My wife, baby, and I rented an RV through RVezy this past August. It was a great concept to do a person-to-person rental and then socially distance outdoors, get to enjoy nature, and the like. All in all, the time outside was nice but hit a snag through the rental (the owners provided incorrect information about the size of a propane tank, which was required to be under 18 gallons for us to be able to get on a Quebec Ferry, Traversiers du Quebec), which ruined a series of plans. I ended up being out around $540 for missed reservations, plus had to make additional last minute reservations because of that incident. The owners were very, very unwilling to even accept any responsibility and RVezy has very clear policies that everything is on the renter for any such issues. While that might seem reasonable that they have the policy, it's unreasonable to expect that someone who has never driven an RV before should be aware of every minor detail. I had initiated a dispute process in which they said they could get some of my money back the following day (mid-September ), which by the following week later I had still not heard anything. In the end, I had to contact them several times to actually get any type of response and turns out they could not do anything. They sent me $150 in credits, which is better than nothing, but were quite terse with me and it made me understand that if you're the person renting, you essentially are not a concern for the company. I'd not rent through them again as this was a rather negative experience and would instead look at a competing firm or through a dealership directly, where the ownership is more knowledgeable and the renter will be given a modicum of respect.
The complaint has been investigated and resolved to the customer's satisfaction.
RVezy.com Complaints 12
Vetting process and how it was handled by upper management
I am a Host on RVezy and have an RV listed to be rented out (Lucia's Jayco Seneca 37L Class Super C). This RV requires a "special license" and this was indicated on my profile with RVezy. I have about 6 bookings in my system and only a few days ago I realized that the drivers booking the RV were not being vetted by RVEzy (to check if they have the special license). I'm being told that their system does not vet drivers wanting to rent my special RV?
So now two of my bookings are canceling because they won't have time to get the Z Endorsement on their drivers license. Very disappointing. The RvEZY Policy states that if the guest has to cancel the reservation and it is within 30 days of the booking date, that the guest and the host will receive a payout. I'm being told by RVezy that I am not going to receive my partial payout because the driver did not know that they needed a special license for my RV? However, I did indicate that a special license was required for my RV and RvEZY was aware of this!
So Now I lost two bookings, I am being charged $100.00 cancellation fee and I am not receiving a partial payout eventho it is within the 30 day time period and the booking was cancelled by the guest, not by the host. RVezy has not way of vetting drivers for my RV so each booking will be the same result... this is unacceptable. Also I want to report that the Senior Manager (Fanny and her collegue Bethanie) were extremely rude and horrible to deal with.
Desired outcome: I would like a partial payout issued and the cancellation fee waved. I also want my guest to be properly vetted with reserving my RV.
On 07/11 rvezy notified me of the second portion being released to me for a trailer rental
On 07/11 rvezy notified me of the second portion being released to me for a trailer rental. The folowing day a representative *** notified me that all payments would be frozen till they get a picture of my drivers lic front and back. this is the worst piece of id to fall into id theft. I declined, so they are blackmailing me to get what they want.
The complaint has been investigated and resolved to the customer’s satisfaction.
Booked an RV from RVezy on 30/August/2021
Booked an RV from RVezy on 30/August/2021. Paid $650 through an email transfer to the owner of the RV. The owner gave her email address. Right after the email transfer, the owner cancelled the booking and disappeared. No responses when I messaged the owner of the RV. The platform claims that they do very strict identity screen on owners and renters! That's why I trusted them. Tried to call the customer service, the number is not working!
The complaint has been investigated and resolved to the customer’s satisfaction.
They signed me up for a rental service and said there was insurance if any damages happen and/or damage deposit from renters. Our RV went out, came back broken, costed us over $*** in repair. The renter said they were going to a nearby campground but ended up putting 2,100km on the RV so totally lied to get our RV. They put huge miles on it, quickly did a checkout and left. It wasn't until we got back and opened up our slider we found it was badly damaged. RVezy called them and the renter lied to them also saying nothing is wrong. RVezy accepted that and left the RV owner hanging out to dry. RVezy then quickly closed the case before talking with me first about next steps or to show discuss my side of the case. Absolutely terrible dispute process. I called and called and nothing before any response or call back. *** Just some simple communication on the phone and support when a renters asset is damaged.
We booked a rental RV through the RVezy web site (rental number 291271) for the mid to latter part of July. They had a 30 day cancellation policy. The COVID restrictions for the province of Nova Scotia were increased due to increasing active COVID cases thousand+ per day. The travel was clearly not happening for our dates. We sent a message to RVezy, and were told that we could cancel, but they preferred we contact the owner. The owner was getting no payment from us or RVezy till we were within 30 days. We used the web site to cancel, and RVezy charged us 10% of the total. We were told by the owner that he had no part in the RVezy charges as he does not get that, and he agreed that he would have cancelled the booking. RVezy said that because we clicked the cancel button on their site, we forfeited the fee, regardless of the fact we were not allowed to travel & regardless that the owner would have cancelled for us. Within a day of our contact, they re-worded their policy online.
Is RVezy.com Legit?
RVezy.com earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for RVezy.com. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 83% of 12 negative reviews, RVezy.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
RVezy.com has claimed the domain name for rvezy.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Rvezy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rvezy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for RVezy.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up RVezy.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Rvezy.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from RVezy.com.
However ComplaintsBoard has detected that:
- RVezy.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Made a reservation to rent an rv over the holidays but a travel restriction was put into place by the government a week before the rental date
Made a reservation to rent an rv over the holidays but a travel restriction was put into place by the government a week before the rental date so upon canceling they gave me a partial refund of 580.44 out of 1374.48. I tried reasoning with them and they keep throwing their cancelation policy at me. I asked to speak to a manager and never got a call or email back from one. When I called the second time to speak to a manager again it was unsuccessful. I even asked for them to forget the full refund but to put the remaining balance on to my account for future booking and they still denied it.
The complaint has been investigated and resolved to the customer’s satisfaction.
We received an email about a cancellation to our reservation to camp at *** from May 28-31 since it will remain closed until May 31st (at this point). As a result, I sent an email to RVezy on April 26th to cancel the trailer we booked for the same dates. A representative from this company responded on April 28th outlining their 'revised COVID cancellation policy' stating that only a 'credit' would apply and that if we still wanted to cancel to go ahead. We assumed that the email we sent stating we needed to cancel was sufficient, however, we awoke today to an email stating the FULL remaining charges were applied to my credit card. Apparently we were supposed to have gone into our online account to cancel this, but this is our first experience booking through RVezy and were unaware of the process to cancel, however we did practice our due diligence by emailing them prior to the 30 day cancellation policy to state our park cancelled our reservation. When they responded April 28th, it conveniently marked the 30 day time frame for use to cancel. During these unprecedented circumstances, we would not expect to be charged for something we are told we cannot engage in or attend (socializing at a campground-which is consequently not reopening on the dates we booked). We are looking for a refund and not a credit since our holidays are assigned and I cannot just reschedule vacation time whenever I would like to.
I rented a trailer to be delivered to my Grandmother's driveway so that we could stay near her due to COVID. The trailer was to be dropped off on Saturday July 4th. The *** asked if he could drop off the trailer on Friday July 3rd as he was going to his camp for the weekend. I agreed. I was not provided with a walk through or the checklist that Rvezy said I would have in order to confirm the condition of the trailer and to ensure that I knew it was in good shape and how to use it. The *** set up the trailer and left. When we arrived we immediately noted the awning was up and that the indicator lights showed that the septic holding tanks were more than half full. Concerning. During our first night, an intense storm blew through the area and although we tried to retract the awning, the support brackets would not move and they broke and the awning later had a tear due to the wind. We managed to fully drop the awning in order to hopefully prevent damage as the arms and brackets would not retract. The next day I texted the *** and sent photos to which he commented that everyone in the area was hit with the storm and that he would be by shortly to have a look. We did not see him during our entire stay. I informed the *** that we had to leave a day early and what time we were leaving. He did not come by to go through the final walk through. The *** told me that he hoped the damages would be covered by Rvezy's insurance. The *** of the trailer is the *** of a trailer/rv repair business to which he left several of his business cards in the trailer. I contacted Rvezy upon my return and shared the experience, including the *** asking me to etransfer him directly $50 so that he could empty the septic after our use. The customer service person that I spoke to (***) was shocked and told me that the *** of the trailer was in violation of his agreement and that I would not be charged for the damages. The walk through and checklist is to protect both parties and he failed in his commitment to the company. *** advised me to send a dispute, which I did. Shortly after I received a call from *** who is a member of the ***, and he very strongly felt I was in the wrong and that the walk through and check list was not necessary and that the damage was all that was needed to make me guilty and responsible. I am not disputing the damage, I was very open with the *** and have the photos. I do dispute that the awning arms were in good working condition. *** has informed me that the *** felt he gave full instructions to my 90 year old grandmother and her retired neighbour and that was sufficient in terms of covering off on his responsibility in providing a trailer that is in perfect working condition and that myself as the renter should know how to full use the trailer. This is absurd. Interestingly, the repair is going to be done by the *** himself and his bill has come in just under $1000.00 which is my damage deposit. I am shocked by the lack of respect that I have received from Rvezy. I have asked to speak to a *** and/or the *** and I have been told that they are not available and if they were they would tell me the same thing. This has become a very disheartening situation. Why are measures put into place to safeguard the renter and *** but when the *** fails to provide this walk through the renter is then fully responsible? As every car rental company knows, a signed copy of the walk about checklist is legally responsible.
I rented my RV thru RVezy and once I got my vehicle back
I rented my RV thru RVezy and once I got my vehicle back. The vehicle was sluggish, ran differently, eventually broke down 300kms later on. The technician at *** diagnosed that the issue was that there were gasoline in the fuel system of my diesel vehicle which was also confirmed by lab testing. I contacted RVezy that potentially the renter put the wrong fuel in the diesel tank, they refuse to help me and take any responsibility about the issue. Now the repairs have been dragged for weeks waiting for updates from the platform, the repair bills is about ~$25 000 since it caused some catastrophic failure. I'm now on the hook for a big bill that I'm not responsible for when was trying to make extra income during this tough time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had rented an RV to use from August 7th-10th
I had rented an RV to use from August 7th-10th. Unfortunately my girlfriends grandma had passed away and I needed to cancel. I had cancelled this on their APP (the same way I ordered it) on July 16th. The cancellation did not work and I messaged. They walked me through on July 21st and I received an email that I cancelled this successfully. However it was with a refund for $0. According to their policy it should have been a refund of 50% (and no charges for delivery). I have been in contact with them 5 times now and they keep telling me its "Technical Difficulties" and they never get back to me. They have been in business for awhile now I am sure they can figure out how to refund someone. I cannot be the only customer that has ever had to cancel a rental. I would like the money owed. I was a returning customer using RZezy however going forward I don't know.
The complaint has been investigated and resolved to the customer’s satisfaction.
We used RVezy last year without complaint
We used RVezy last year without complaint. We had two RV trips booked and plans for more this summer but due to lockdown and campgrounds being closed have had to cancel our trips. I was advised for one trip to contact the owner because it was fewer than 30 days remaining. The other trip was greater than 30 days and we cancelled it on the website. The owner cancelled the first and we got a full refund. We cancelled the second via the website and rvezy kept 25% of our deposit. Refunding 671.03 and keeping 157.32. They refuse to give me my money back, and apparently if we asked the owner to click cancel for us due to covid we get our money back, and if we click cancel due to covid rvezy keeps it. Why does my clicking the button cost me 157.32? This is really splitting hairs in what seems a policy designed to take our money. We would like our money returned to us (not a credit).
The complaint has been investigated and resolved to the customer’s satisfaction.
We rented an RV through Rvezy rental
We rented an RV through Rvezy rental. The owner of the RV was not available to resolve or help us with problems of a leaking shower and foul smell since she was out of town. We could not stay in the RV for 9 nights, therefore we had to get the RV replaced with another rental. The Rvezy company claimed that we signed the agreement and we knew she was going to be out of state and accepted the RV in the condition, therefore we could not get refunded for the loss of use for the remaining nine days. They did not even consider the health issue of the foul smell since we couldn't have any evidence. They also claimed it was not leaking when I provided videos due to the fact that the RV was unbalanced since it fell off the jacks from a storm and the owners were unavailable to come and fix it. I am upset that they would not even consider my side as a renter to rectify the charges and claimed that we signed the rental agreement so it's our loss!
The complaint has been investigated and resolved to the customer’s satisfaction.
I made a booking with Rvezy and paid a deposit
I made a booking with Rvezy and paid a deposit. At the time of booking Rvezy's cancellation policy was - "If cancelled by the Renter more than 30 days from the date of rental: The renter will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax applied to the rental amount. The owner's calendar will be unblocked for those dates and they are free to accept another rental." These are the amounts of the deposit. Deposit $531.46 Rvezy service fee $178.04 Refund due $353.42 It is greater than 30 before my trip, the US/Canadian border is closed. My flight was cancelled. Rvezy has changed their policy to credits, no refund. I have exchanged numerous emails with them to try to get them to honor their cancellation policy at the time of booking. They keep threatening me, that I need to cancel and take their credits (which would be useless to me, and I do not wish to give them an interest free loan) or they will charge my card an additional $1600. I have retained all the email correspondence with them
The complaint has been investigated and resolved to the customer’s satisfaction.
They signed me up for a rental service and said there was insurance if any damages happen and/or damage deposit from renters
They signed me up for a rental service and said there was insurance if any damages happen and/or damage deposit from renters. Our RV went out, came back broken, costed us over $*** in repair. The renter said they were going to a nearby campground but ended up putting 2,100km on the RV so totally lied to get our RV. They put huge miles on it, quickly did a checkout and left. It wasn't until we got back and opened up our slider we found it was badly damaged. RVezy called them and the renter lied to them also saying nothing is wrong. RVezy accepted that and left the RV owner hanging out to dry. RVezy then quickly closed the case before talking with me first about next steps or to show discuss my side of the case. Absolutely terrible dispute process. I called and called and nothing before any response or call back. *** Just some simple communication on the phone and support when a renters asset is damaged.
We booked an RV online through RVezy in February for a month long booking
We booked an RV online through RVezy in February for a month long booking. Our planned trip as across Canada from Ontario to BC, and back through the US. Then the pandemic hit. The company has changed their cancellation policy a few times over the past 2 months. They are now keeping 100% of their service fees and offering no refund. There is an option to turn your money into credits but you must agree to using the credits within 24 months, as this Pandemic is predicted to last 18 months, we are not interested in entering to a contract gamble. Initially we asked that rather than the 100% of the service fee they are expecting us to cover, we offered to pay a reduced percentage to balance the costs. This would have had the company keep some money to stay afloat, but not have us carry the entire burden. The company has refused. I don't know what to do. *** If I could, I would go on my family trip we have been saving for for over a year. We would enjoy ourselves at the Calgary Stampede, Federal Parks, the Pacific Ocean and the Canadian Mint. All these places have been closed, all events have been cancelled. ALL refunds to ALL other places have been offered and some had no service fee. We have no problem paying a service fee, however for us to have to pay 100% of the service fee is extreme, and un Canadian in these times. This is not proper business practice. To have a policy and then change it and change it again and leave honest renters paying 100% for a service not received is not good business practice.
The complaint has been investigated and resolved to the customer’s satisfaction.
I listed my trailer which is only 3 years old through Rvezy for the first time this summer
I listed my trailer which is only 3 years old through Rvezy for the first time this summer. I went through with a representative regarding insurance, vetting of renters and so on and he assured me that everything is covered. After the 2nd time renting my trailer it was returned on August 9th with damage to the roof. The renter took ownership of the damage and I immediately called Rvezy and was told to get a quote and submit it within 7 days. I brought my trailer the next day to the dealership and sent off my quote the 11th of August. I heard from *** at Rvezy on August 18th who asked me to provide all the information I had sent on August 11th again to him. Anyways took sometime for him to get back and since the damages were close to the $10000 mark he can approve it was sent to another insurance company. I literally spent almost every day emailing the other company *** for feedback and contacted *** on multiple occasions only to be redirected back to the insurance company. Finally got an answer regarding my claim on September 23 and they offered a cash settlement less a betterment charge of $358.59 and a deductible of $5000. I called and emailed *** as I was extremely shocked about the deductible and the betterment charge as it was literally a almost 3 years old roof they were replacing. He agreed to cover the deductible however not the betterment charge. I am disappointed with this experience as I literally had to spend numerous hours calling and emailing to get responses and then to negotiate repairs. They won't respond to request on how the amount was calculated for the betterment and if the repair estimate is higher than quoted then I am on the hook for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
They make you believe that you can cancel with 100% reimbursement. I canceled more than 30 days before departure. My departure was on July 24th, 2023. It cost me 500$ ! I do not recommand !
Overview of RVezy.com complaint handling
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RVezy.com Contacts
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RVezy.com phone numbers+1 (855) 697-8399+1 (855) 697-8399Click up if you have successfully reached RVezy.com by calling +1 (855) 697-8399 phone number 0 0 users reported that they have successfully reached RVezy.com by calling +1 (855) 697-8399 phone number Click down if you have unsuccessfully reached RVezy.com by calling +1 (855) 697-8399 phone number 0 0 users reported that they have UNsuccessfully reached RVezy.com by calling +1 (855) 697-8399 phone number
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RVezy.com address245 Cooper Street, Ottawa, Ontario, K2P 0G2, Canada
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RVezy.com social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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Booked an RV from RVezy on 30/August/2021Our Commitment
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