Bish's RV
Reviews and Complaints

4/24 2021 Fuzion toy hauler bedroom slide came off the track while out of state. discovered moisture and rot on the floor of slide. temp repair & caulked. return to IN and contacted Keystone as they have a 3 yr structural warranty. May '24 took to Bish's in Anderson, IN for warranty evaluation. Keystone denied repair. 6/24 scheduled out of pocket repair at Bish's. confirmed dates by emails & phone for Aug 5 - 1 week repair. Aug 13 left 3 messages to check status. No return calls. Aug 15 went to Bish's to be told date scheduled was 8/12 - even though repair had still not been started. short staffed and scheduling. Frustrated we took the unit home afraid unit would not be repaired before leaving for trip west first of Sept. Shame on Keystone for denying an obvious structural defect. Maybe Bish's should have fewer new sales open houses and concentrate on customer service & staffing I understand Modern selling out to the big guy, but sure miss their loyal staff

Hi there, this is long over due, only because I've had issues in the past with Bish's RV customer service and have recently experienced the same as of August 26th 2023 to today's date (30th of August).

When I bought my unit approximately 3 years ago, I made several attempts to contact the service department about warranty issues. I called several times and left 3 voice-mails trying to get my unit in for warranty work.

As of today (August 30th, 2023) my unit is in to get the generator service and other things looked at that can be covered under the extended warranty. I was left a voice-mail over the phone that the generator was "running lean" which is considered a maintenance issue, even though I followed all guidelines in having the generator serviced, therfore I don't believe it's a maintenance issue when it only has approximately 89 hours.

I attempted to call back on August 26th and they informed me my service representative wasn't working that day. They preferred I call back Monday the 28th of Aug to talk to the service representative instead of talking to someone else in the service department about my unit and the issues they found.

I called Monday the 28th during business hours and nobody answered. I left a voice-mail indicating I was calling back. I left all required information.

I called again the 29th and they transferred me to the service department which then went to voice-mail. Again still have not received a response. On today's date (30th), I called several times until a human answered. I expressed my frustrations and I formed them I needed to speak with someone in the service department. They transfered me to the service department which then went to voice-mail.

In all, I've attempted to contact Bish's RV multiple times in the past and most recently, and still have not gotten a response. As a valued customer, I don't feel that Bish's RV has the customer in mind because of how many voice-mails I've left and still no response. It also seems as if they won't fight for warranty work when a generator that only has 89 hours is not functioning correctly, they place the customer behind everything else.

I'm not one to complain much at all but this is completely unacceptable by a professional business.

Purchased a trailer from them in January. Took it camping and discovered water leaks. It's been two weeks and still no one has returned my calls. I have been unable to talk to a live person yet, only voice mail with a promise to return my call that day.

Went to the *** show this morning. First, the advertisement showed it was indoors. NO it was outside. No salesman available. I saw them in an office laughing but never came out. Some RV'S were open to walk in. Slipped several times. No prices listed.

Told *** no hidden fees. Signed documents over phone.Went to pick up trailer and was told there was mix up with vin and had to resign everything. Added *** to price and *** dollar service contract charge for 0 months? Yes Im a fool for signing but they are scam artists .do not let them steal from you

I want to thank Austin F for taking his time helping us out after I discover my batteries were dead and I could not get my RV going. He went out of his way to get to me (at my storage) place and was so patient, knowledgeable and very professional. Bish's should be proud to know their business is in good hands.

After months of waiting for service. I finally got an appointment. During the months of waiting I could not get service to answer their phone or return my calls. I left numerous messages. When they return my unit it was full of urine that spilled all out onto the floor when we arrive to our first dinner destination. There was also f*** deposited into my winterized unit which has not been used which caused winterization issues!

Bought 2022 wolf pup 14cc , which has a juice pac solar . I was told that it also had solar on the side to add a additional panel. I had a few questions on the solar unit, which none of there service or anyone could answer. I never found out were the additional panel was to be plugged in . So I called my sales guy Monday, to find out it doesn't even have that option. They have been avoiding me ever since on making good on this s*** up . Won't return calls. There 2 hrs away so driving is a waste of a Saturday. Bottom line watch your wallet with these guys .

If I could go lower than a one star I would go it's been a complete joke and a complete mess they promised our fifth wheel two weeks after we paid for it ended up getting jerked around the entire time come to find out they didn't even pull the fifth wheel into work on it until 2 days before it was supposed to be delivered no good no good wanted to sign contracts with wrong information or any any and all contact was made through us to them never received nothing but a total of maybe three calls in a period of 3 weeks bad bad scenario would not suggest them for not even a

We were sold a travel trailer that needed major repairs from day 1. Cold air blows in from ***, walk-in pantry door drags on the floor just to name a couple. We dropped off our Jayco Whitehawk 32bh in November for the warranty work. It is now March and they said Jayco wasn't giving them enough hours to fix the travel trailer. We asked Jayco about this and they said that is not true. Jayco says they haven't asked for the extra time needed to repair the travel trailer. We are very disappointed that they were very quick to sell us the travel trailer and are now extremely slow to repair it.

I have had nothing but bad experiences in dealing with *** in ***. I will say the sale was fine, but once we got home we found out they pulled our credit after being told they wouldn't since we came with our own financing. Now we had the glass fall off our microwave, and every attempt to contact them to figure out if it's under warranty or if we can order the glass has been useless. No one will return a call or email, and the ONLY person who has been helpful was the poor woman who answered when put through to the operator. She was great, but unfortunately that is the only redeeming experience so far. If you want to be just a number to a company then by all means shop here. We will see if I get a call back someday.

Bought a brand-new toy hauler from them. We just picked it up 2 weeks ago on Fri, used it that weekend, came home and one of the seams are coming apart. Contacted them regarding it. I live 2.5 hrs away and they won't even help with arranging getting it back and forth. I've sent them pictures of the issue and they can't even have a tech guestimate how long they will need it for. Overall, I am so disgusted with the service we've received from ***. From the salesman to this warranty issue, it has been a huge disappointment. If you want to feel like the service ends with the sale. then by all means purchase from them. However, if you'd rather support a company that actually values their customers then I would suggest purchasing elsewhere. I will never refer anyone to them!

The *** is the worst. First, when I bought my camper they had me bring it back twice for recall work within the first month. Shouldn't they have known this unit needed the work before I bought it and taken it out of inventory? The service quality has went downhill from there. My last experience was taking it in to have a routine spring check and be dewinterized. I specifically asked that they make sure the stove, water heater, furnace, AC, etc. be checked. Very important to me as a single woman who lives in my camper every other week out of town for my job that everything work properly. I was assured that they went through it thoroughly and it was good to go. No surprise when I got two hours away and the water heater electric element wouldn't light. When I called and asked if they had made sure that both the gas and electric lit and heated up I was given a noncommittal answer and treated as if I was at fault. I was told it would be three weeks before they could "work" me in. Do not buy your RV here as they will not take care of you after the sale.

Bish's RV Sales and NO service! We are extremely unsatisfied with the service provided by Bish's RV in Omaha, Nebraska. We purchased a 2021 Crossroads Sunset Trail from Bish's RV on March 26. We really like the RV, it has several issues that need to be addressed. The A/C doesn't cool the RV when the weather is very hot. The door doesn't seal properly. The mattress is falling apart. The freezer door doesn't seal properly. The hot water heater door doesn't seal properly. We have no owners manual for the radio. No owners manual for the antenna. We have been lied to on several occasions. Bish's does not return phone calls. Bish's had our RV for 10 days starting July 12, to make necessary repairs. We started this repair process in early June. Bish's had ample time to contact the manufacturer for parts and okay from them to make repairs. Bish's fixed 2 items. BUYER BEWARE! ALL BISH'S WANTS TO DO IS SELL RV'S! Bish's brags about their excellent service after the sale. Don't believe it! We are going to another Keystone RV dealer to have all of the warranty issues repaired. Everything that the original owner stood for has changed. Leland "Bish" J built his family business based on the principles of honesty, fair dealing and treating customers right. It is not this way! We have used the RV twice since we purchased it. We will not go back to Bish's for anything.

This has been hands down the worst experience I have ever had with a dealership. I cannot believe how dishonest and shady this company has been with my purchase. In July, I placed a deposit, early in the month, on a specific 5th wheel trailer. Later that month I went in to purchase and that is when everything went south. The dealership did a bait and switch and actually gave me a completely different trailer than I had put a deposit on. I didn't realize this until I got it home and started seeing small defects that had not been there when we originally agreed to purchase. I checked my old paperwork and matched the *** numbers and turns out they were different units, although the same model. When I called them out on this they made an excuse about the landing gear not working on the trailer I agreed to buy and did a last minute switch. Real question, why wouldn't you inform your buyer? After speaking with the *** about this, they told me there is nothing they can do since *** did not get any "Monetary gain" from switching. Over the next few months we used the trailer and would constantly fight with the fridge and its inability not hold temp or even pull down. I took the trailer in 6 weeks ago now for the refrigerator, after looking over the notes it turned out that the fridge has parts on order from before I even purchased the unit. They somehow "neglected" to even tell me this also. I cannot believe how shady this company has been in withholding information. I actively try to deter people from using this company, I cannot believe how much information was withheld from me. Everything seems to come out in time and show their true colors. In conclusion, I would highly recommend looking elsewhere for your RV needs.

We purchased a new Springdale 220RD RV on 3/24/23. We discovered a window ready to fall out and called the local Bish, the dealer, in early July and was told that it was a warranty job, and they would order the part sent to the local dealer. A couple weeks later, the local dealer called and said "the part is in", and so on August 11 we took it in for repair. On August24 the dealer called and said Bish sent the wrong part, we will have to reorder the part. On 9/05 I called the dealer to inquire and was told that Bish still had not sent the correct part, with no idea as to when it would. So, here we are , two months of peak camping season lost in our first year, with no idea when Bish national will provide the part to our local Bish dealer.

On 4/28 we purchased a 2003 *** motorhome from Bishs. We traded in our fifth wheel. They had repairs prior to our taking possession so offered delivery when completed. On 5/6 2021 they were delivering and the driver backed it into a telephone pole, causing significant damage. They took it back to the dealer the same day and guaranteed they would put it into a shop and fix it and the salesman said it would be about a week. ON 5/17 *** my spouse went in to check on it, and they had not started on the repairs. Ryan P told him they would be fixing the waste door and we could drive it until they could get parts. The area damaged would be subject to further freeway wind damage and rain and dirt if we did this. I have attempted phone, and 2 texts to the service executive Ryan P. I have not received any response back. We have never even driven this motorhome and now are told it could be 2 months before we can expect full repair.

My wife and I purchased our 2019 *** R.V. from Bish's R.V. in Lincoln, Ne. in April . After getting the camper home we found that the couch was defective, the aerator on the faucet was missing, and the water heater leaked. We contacted Kenneth B, the gentleman who did our finance paperwork, right away and he put us in contact with Eric M, the service manager. I listed all my complaints with Eric and he told me that he would order all the items needed under warranty. It has been a year now and Bish's has not contacted me about any of the items that need replaced. I decided to cancel the service contract that I purchased with Kenneth B since the dealership could not provide basic warranty I felt I shouldn't be paying for extended warranty. They still have not sent the refund checks to my bank. I have all emails and correspondence from Kenneth B and Eric M as well as the dates of refunds sent from the service contract company if needed.

We purchased a trailer in 2020 and are looking to sale it and get into something bigger. Because of this we asked Bish's to remove the GAP and to cancel an extended warranty early. Doing so will reduce our loan total so that we won't owe anything upon selling the trailer. We requested this action in February and it has yet to occur and we are now almost in July. In addition Bish's never transferred our 2 year / 3 year manufacturers warranties to Jayco. Because of this we have been unable to get a wall repaired in the trailer further preventing us from using it or selling the trailer. We have contacted Bish's week after week for several months now . They always claim it will be done in the next few days and they will contact us back. We have only received two return calls ever, and have contacted them dozens of times. It's time for Bish's to hold up there part and cancel the extended warranty/GAP and send a check to the lender as well as transfer the *** warranty to us.

June 11,2021. This is a new claim. Our most recent claim after they wrecked the motorhome on delivery, was resolved and we brought our motorhome to our home. We left for camping on June 4th. We traveled in the motorhome and it was very difficult to keep on the road. We thought this was an alignment issue so scheduled *** the next Friday. *** discovered it had a broken clamp and the sway bars in front were literally disconnected. This could have caused a significant accident, possibly death. We called Ryan P about the situation. We took the motorhome back to the dealer. My husband went to the dealer each week," they were waiting on the part", On Friday July 2nd, *** went in to the dealer and spoke to Ryan and he reported the part was not on the morning truck and it would possibly be on the later delivery. Ryan called *** later and said the part would not be coming for a month and he could fix part of the problem and we could use the motorhome like that.

On 3/22/22 my husband and I purchased a Winnebago Motorhome from Bishs RV store in *** for $134,000. We were told the Motorhome had a convection oven. The day of the purchase I realized there was no oven only a microwave. The sales manager signed an agreement that they would send us a new convection oven for us to install. Today is May 12th and no oven has arrived. On 4/26/22 my husband emailed the finance officer, who signed the agreement, with no response from him. On 5/4/22 we emailed the sales manager asking for his assistance about the oven, no reply. 5/4/22 we also texted the sales person who first showed us the bus, no reply. 5/10/22 I called the store asking for the manager or the salesman to please return our call, no reply. Since we brought the bus home we have replaced the slide motor, replaced 4 batteries, discovered a leak in the roof that caused damage in the ceiling, had to replace the shower hose, rebuild the water pump and the sleep number bed they also agreed to fix wasnt fixed so we had to take care of that as well. Its been very disheartening throughout this time period. We saved and planned for years for this purchase only to be ignored after our closing. Im hoping you can help us resolve this. Thank you

Feb. 7,2022 @ ***. Purchased a Camping Trailer. During the final Walk Through the technician could not get the left trailer light to work. I just bought the vehicle and I new there where working (dealers check them out since this was a used truck). I was blamed and had to drive home 40 miles without left turn signal (very nerve-wracking). I checked the light again at home. There was nothing wrong with them. Turned out to be the Trailer 7-way plug. corrosion and broken pins. I contacted the dealer just to aware him that it was not my fault and let the technician be aware so if the problem comes up again on other vehicles that he should check the trailer also. I figured I bought it "as is" and drove it off the lot and nothing I could do about it. I received a phone call from the salesperson who sold me the trailer. During our conversation i mentioned if it possible to get a new 7-way plug and I would install it myself. I was surprised and shock by the answer I received. Just one word "NO". She could have been nice about it, I understand, but to be upset/mad about it? I would have just gone and buy one if I got and explanation. I don't plan on ever doing business with them again.

We purchased a fifth wheel RV from the ***, ID location in October . We had issues right from the start after one of their sales representatives managed to work in over $10,000 of additional warranties and extras into our financing. After a lot of back and forth and escalation of the issue, we were able to get some of it reversed, luckily. Fast forward to Fourth of July weekend of 2022 when we take the fifth wheel out on it's very first excursion. After a quick two day weekend in the summer heat we discover several serious issues. Our air conditioning unit is not functioning, our water tank sensors are not functioning, and there is a leak somewhere near our *** tank drain. We called the "24/7/365" technician hotline who told us the unit would need to be brought in for servicing. Since returning home from this trip we have left countless voicemails for the service department and have not yet been contacted. We have even tried contacting the *** location which is closer to where we are living in ***. I have used their website to submit service requests online, no response there either. We are at wits end on how to get ahold of someone to repair a unit that was evidently sold to us seriously damaged without disclosure of such issues. Of note, I put in an online request to "sell my RV" and received a call back within a few hours time. Convenient. That sales rep offered me $38,000 for the unit they sold me for $70,000 less than 8 months prior. I told her I was trying to get in touch with the service department, yet another dead end. I am so disappointed and disgusted with the lack of concern and service *** offers once you drive off the lot with one of their overpriced piles of junk.

Since purchasing a 2021 Jayco North point 5th wheel RV from *** I have had nothing but trouble with warranty and service . It started on day one when going through the pickup walk through, The stereo system was the first thing to not work the tech spent 2 hours trying to figure out why it wouldn't work then upon delivery we set in the Rv spot and noticed that the counter island was cracked in half. and when hooked up the water the bathroom sink fixture and plumbing started to leak, had to have someone come out and fix that and the very next day the hot water heater stopped working they tried to fix 2 times before they found a short in the system. and all being told that they do not have a mobile service. Which we in fact were told that they did when we were signing all the extra's they so called provided. since January I have had it in 2 times for flooring coming up the hot water heater the counter top, No working Co2 detector no working door locks refrigerator freezing up and now again it had to go back because they did not order correct parts and on return in August they backed in to something and bent my back ladder which they had to replace and did not tell me they had bent it, This last week now February 2022 still having hot water issues they did not connect the water connector correct so it flooded my underbelly of my RV. The lack of communication has been horrible and I have to be displaced 2times due to it having to in to the dealership. I have spoken to the *** of *** and I have asked to them to file a claim with Jayco to replace this one since it is a *** they tell me that Jayco will not do that and that I just have to continue going through all the warranty issues until it runs out at the end of this year. I'm asking that *** make this horrible purchase right by doing the right thing. This has been very mentally exhausting and has affected my job.

On June 6 we purchased a 2020 *** Traveler 32RS from Bish RV Super Store located at 1300 W. Overland Rd, Meridian , Id. Approximately two weeks later we took the 5th wheel out to Twin Falls, Id for the weekend as a dry run. The refrigerator did not operate as designed reaching a temperature of 65 degrees Fahrenheit causing us to throw away $50 worth of food an purchase ice chest to finish the trip. I returned the unit to Bish for service on the refrigerator and other warranty items. I was called approximately two weeks later and told the refrigerator was working as designed and multiple other parts to complete warranty work were on backorder due to COVID-19. I then took another trip from Idaho to Texas and the refrigerator again reached a temperature of 65+ degrees causing me to throw away over $200 of food and revert to using an ice chest for another two weeks. Upon returning home I made another appointment to have the unit checked at Bish RV. The unit was turned back into Bish around August 21. I have made a few attempts to get status of the unit with no success. The latest contact was about 3 weeks ago where the service advisor requested 10 minutes to review the file and he would call back, still waiting for the call back. On approximately October 16 I contacted ***, the manufacturer of *** Traveler 5th wheels and requested help. They called back that afternoon and said they were awaiting as call back. I have not heard from them since. As a bonus I just received in the mail a Safety Recall Notice on the unit. The recall is for the front landing legs not being properly supported and could buckle and collapse the front of the unit when it is parked stationary. This has been the most unprofessional companies, both dealership and manufacturer that I have delt with. Neither one stands behind their word or choose to make their product right for the end user.

Here is a summarization of the troubles we have experienced thus far:2/26/2022: Upon completion of our purchase agreement, prior to taking delivery, a faulty power supply board was noted and taken back for repair. Upon following up, this issue was noted during your QC process yet we still were sold the trailer 3/10/2022: No communication received from the service department oor status updates provided. A *** review was submitted. Shortly after submission of the review, we were told the trailer was ready for delivery.3/12/2022: Orientation completed and a trailer brake controller installed on our 2021 *** Ranger by your service department.3/20/2022: Our Ranger experiences an electrical short and lose of power to the trailer brake controller, while traveling outside of ***, . Our truck is towed to a local *** dealership, trailer parked at KOA in ***. 3/21/2022: Bishs rv in *** agrees to look at our trailer brake controller on the Ranger. A new fuse is installed.3/22/2022: Ranger loses power again. We bring the truck and trailer to BIshs in ***. The service department finds the brake controller wiring installed incorrectly, wires swapped incorrectly. Repair completed.3/24/2022: Arriving in *** for work, attempt 30amp hook up and experience no 120v power. In addition, no city water hook up working and no heat in the bathroom. 3/25/2022: I contacted *** from the service department management team to discuss next steps. He asks if I purchased an extended warranty as "other options are available to those that purchased the extended warranty". This alludes to preferential treatment. After discussing options further, a mobile repair outfit is pre authorized for reimbursement via Jayco yet we are in charge of initial costs for the repair. In addition all mobilization costs are incurred by us, the customer. No timeframe for reimbursement was provided.

Purchased a Jayco Travel Trailer from *** at the *** RV show in April. Did the paperwork and walkthrough on May 13 at Bishs Meridian location. Finance guy tried to scam me with a high interest rate that I had already negotiated with ICCU. He left the room twice then came back with corrected numbers. I did the walkthrough of the trailer after that. I found 6 items (now 10)...3 of which were serious. I was told the trailer would be ready to pick up on Tuesday, May 17 by ***. Tuesday came...no calls. I reached out on Thursday...only to be told that they were awaiting JAYCO Warranty approval. Called the next week...couldnt get anyone in service to answer...so I drove to their location. I was told they were still awaiting Jayco approval. Two more weeks go by...they were still awaiting Jayco approval. I called their BS story and called Jayco in Iowa myself. Guess what ? No one had filed any warranty claims to ***. *** just flat out lied to me...preventing me from enjoying my trailer. *** got involved and said I could pick up my trailer to use it because everything was done except the solar panel (waiting on parts). Went camping that weekend and discovered that NOTHING had been fixed. In fact the one repair they attempted ruined the ceiling panels of the *** They used an air gun to shoot staples right through the finished panel. UNBELIEVABLE ! So I left a few bad reviews on *** that got their attention. *** in service called me around July 19. I've called her back 6 times. NO RESPONSE. Then the service manager called me. I've called him back twice. NO RESPONSE. I've read all the reviews and the theme is consistent. The management at *** is poor. They should all be fired and take jobs at Big Lots selling Chinese furniture. My trailer appears to have other poor assembly issues...most of which I will fix to insure they are done correctly. Its my first RV and I'm highly disappointed. However, the management at *** should be ashamed.

Transaction, March 22,2022. We purchased a *** from *** in ***, . We paid *** to have the until delivered to a summer seasonal 5-month lot for our weekends and holidays and then it would go into storage for the winter. We live in ***, so they supposedly did the work to get the registration and plate done. When I checked at ***, they said it was because of the Covid. We finally got a paper plate from *** in May. Several attempts but no call back. Our campground didn't open until April 21st but the owners allowed the delivery before that to just sit it there. When we got ready to go in and put the water on, I noticed that the until has damage at the shower. I have tried and tried to get this fixed and after several attempts they say, I have to bring it in. That would cost me *** to get it there and *** to get it back. This unit is brand new and we paid almost *** for it and now they won't do anything to help. *** at the dealership is very rude and gave us numbers that had nothing to do with fixing it and then no call backs. Now, they are saying they won't do anything to help. This camper is brand new and had never been used. My salesman tried everything to help but finally said, nothing can be done. I have only stayed in the camper three nights over the Holiday because of this issue and afraid the whole wall might destroy. On June 1st, *** finally called and acted like the salesman never contacted her but he did. She said in her message that she had talked to our salesman and we needed to call her. She hd spoke with a *** about calling us and see what's going on and how she could assist and then two days later, couldn't remember even the message. When we were there, they said the owner wants his customers happy and how did they do. Well, then, they were good until you bought the unit. I would like for them to pay for the bathroom to be fixed by someone near the camper. Not our fault it is damaged.