Menu
For Business Write a review File a complaint
Keystone RV Customer Service Phone, Email, Contacts

Keystone RV
Reviews and Complaints

www.keystonerv.com

Learn how the rating is calculated

1.5 1 Review 42 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Keystone RV Reviews 43

ComplaintsBoard
N
12:41 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Keystone RV No Hot Water in the Kitchen

Why are you putting tankless water heaters in your units? We purchased the upgraded Cougar last year and have yet to have hot water run in the kitchen. It is ridiculous to have spent that much money on a rv and have to heat water on the stove to do dishes! It has been to the dealership twice, and they say to turn the water on all the way then turn down to half and you will get hot water. Be patient (waste water). Well, BS! It doesn't work. Hot water is in the shower, so why isn't it in the kitchen?

Recommendation: Do NOT get a tankless water heater in your RV.

Read full review of Keystone RV
Hide full review

Keystone RV Complaints 42

ComplaintsBoard
M
1:46 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Defective 2022 Keystone Montana RV. Cancer patient bought RV for a clean place to live after finding out he had cancer while he was remolding his home. Cancer patient was told he can not be in dust and dirt, while being treated for cancer. Cancer patient bought this RV to park outside his home while going through treatment. Brand new RV was delivered...

View 0 more photos
Read full review of Keystone RV
ComplaintsBoard
M
2:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Keystone Outback Camper 260UML. Approx. 3 years old. The corrugated plastic under belly of the camper was attached to the frame of the camper (two I beams). This plastic cover was attached using plain steel nails, instead of galvanized screws as I have seen on other campers. They shot these nails into the I beams with some type of nail gun. They were shot...

View 0 more photos
Read full review of Keystone RV
ComplaintsBoard
A
5:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Camper purchased October 2, 2023 from Camping World located in Georgetown, KY Loan purchase for $82K New camper with no issues and/or damage was purchased but now there are many known issues with this "NEW" camper, the primary concern at this point is the furnace. A technician has attempted to fix the issue 5 different times. Issue is still unresolved a...

View 0 more photos
Read full review of Keystone RV

Is Keystone RV Legit?

Keystone RV earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Keystone RV to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, Keystone RV is known for their high standards and safety. If you're thinking about dealing with Keystone RV, it's wise to check how they handle complaints.

We found clear and detailed contact information for Keystone RV. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for keystonerv.com can be seen as a positive aspect for Keystone RV as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Keystone RV's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Keystonerv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Keystone RV and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Keystone RV has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
C
5:51 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Keystone RV Reimbursement for a Recall

As a customer, it is very disappointing to have received "run arounds" and un-follow through service from each employee I've spoken to.

Keystone hounded me for several months to take our trailer in for a recall. We followed the recall notice, took time off of work and made arrangements to complete the order.

I've followed through with requests of submitting receipts and completed W-9 forms for reimbursement. I've done my part, yet Keystone employees don't know how to process a simple reimbursement.

Desired outcome: Reimbursement of the recall cost.

Read full review of Keystone RV and 1 comment
Hide full review
1 comment
Add a comment
P
P
Patrick Hoyt
US
Oct 13, 2023 8:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a brand new 2022 keystone hideout 28rks. After 3 weeks I had to get the AC serviced, because it stopped working. The AC still is not working properly it will not blow through the air ducks just the unit its self. The bedroom is very hot and the two ac ducts in the main living area has no air movement.

I closed it up for the winter, when I opened it back up the wall was bowed and had water damage. I took it into the shop for repair which was under warranty. The awning lights did not work as well, which they fixed.

There is a receptacle in the kitchen that is really crooked and without pulling it apart I can't get straight. The rubber around the wheele wells areas are falling off and I have to keep pushing them on whenever I stopped for gas. There are loose screws around the bottom of the camper, that holds the bottom scenting on. When I first bought the camper I noticed the bottom paneling under the kitchen cabinets coming down, which I fixed myself.

This camper is built very poorly. I have two campers and am now a full time in camper. One in PA and this one in Florida. I am planning on replacing the one in PA in another year due to its age. I will not be looking at Keystone with the problems I'm having with this trailer. I am also going to try to somehow get rid of this one even though I am now upside down in it. It's not worth even close to what i paid.

ComplaintsBoard
C
5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV my 2021 keystone Montana

lost power in camper. The INTEL-POWER model PD52DCSD Automatic Transfer Relay Switch fitted with telephone line connect for IN COMPAND went bad so no power. It was discontinued because of this problem. I can't find a replacement and are about to miss a scheduled camping trip. Please help me resolve this problem quickly. Thanks, Clifton Carter [protected]

Desired outcome: Transfer Relay Switch replaced.

Read full review of Keystone RV
Hide full review
ComplaintsBoard
R
9:45 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Keystone RV has left an official reply on this complaint.

Keystone RV Destination RV

I purchased on May 28, 2023 new 388 FKL DESTINATION RV TRAILER from FunTown RV in Conroe, TX. Which I purchased as my home. I loved it very much but my ON DEMAND hot water heater has not work since I got it. Have had 4 tech out to my home because it is where I live. As of today I still do not have hot water September 8, 2023. DO NOT PURCHASE this home with on demand water heater it is awful. Also customer service at Keystone and GERARD is the water heater manufacturer which is horrible to get my water heater fixed. I am a 70 year old woman just trying to have a home. Also looks like wil have to get a lawyer involved to get a tank water heater or something that works.

ROSALEE CORMIER

Desired outcome: None as of 3 Months and 4 Tech later

Read full review of Keystone RV
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Keystone RV has left an official reply on this complaint.

Keystone RV 2022 Keystone Carbon 348

Bought new off lot last year June, 2022, Fridge didn't work and almost caught fire at our home. Tech from camping world came to our home to verify that. this was all documented at camping world. They had our RV for 4 months when we got it waiting for a fridge to be replaced, then when fridge was replaced the tech ripped our leather couch. they took a new couch from a camper on lot and gave us. Now this week our fuel pump is broken! We have only had this brand new camper for 1 year and the fuel pump should NOT be broken already. I would like my fuel pump fixed for no charge and I want Keystone to stand behind their campers. We paid an extremely large amount of money for this camper and already having to put money into it.

Desired outcome: I would like Keystone to cover the cost of my fuel pump repairs at camping world in Madison wisconsin. Again this is only 1 year old BRAND NEW camper!!!

Read full review of Keystone RV
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
T
4:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Keystone RV has left an official reply on this complaint.

Keystone RV Avalanche 321 RS 4YDF32129JE760989

Had sense October 2018. As soon as warranty expired the alluminum siding started corroding. Have talked to Keystone several times about this issue due to faulty material. IT Keeps getting bigger. They said that I would have to take care of fixing at a cost of better than $ 2000 .

I have attached photos. This is poor quality work and material to have paid $65000 for the RV.

Any help would be appreciated due to the cost of fixing this problem.

Desired outcome: Any help in repairing this due to poor materials used in construction of rv.

Read full review of Keystone RV
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
B
1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Keystone RV has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

BLUF: 2022 Keystone Outback 342CG purchased from on-site stock 04/19/2023 still not delivered as of 06/20/2023. I purchased the 2022 Keystone Outback 342CG 04/19/2023. At that time I was made aware of a couple minor service issues that would not affect operation, and that parts were on order. These included Bent Support Arm for the awning, latch on the...

View 0 more photos
Read full review of Keystone RV
ComplaintsBoard
D
4:19 pm EDT

Keystone RV 2022 keystone fuzion

We bought a 2022 Keystone Fuzion last year. It has a bunch of warranty work that needs to be done. It is a beautiful trailer Very cheaply built. We bought it out of town and now trying to get the work done has been a nightmare. It took us months to get approval for a repair shop to do the fixes and to have parts sent. We tried to have the most major ones fixed first. now we are on the second round of fixes plus trying to get recall work done and no one from Keystone will reply to me or to the repair shop. Very frustrating. Keystone has very poor customer service. If they are not going to build them correctly from the get-go then they should be bending over backward to get the warranty work done.

Desired outcome: Keystone to improve their quality of work and customer service.

Read full review of Keystone RV
Hide full review
ComplaintsBoard
D
12:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV Keystone passport 219bh

Noticed 2 summers ago that when I was cleaning off our slide the roof was all bunched up & wrecked. I auto thought we put the slide in w/stick or branch in there & it wrecked it. After further inspection & reviews, complaints online, it’s the motor that leaks oil, it drips on the the roof & warps, softens & damages the material. Trying to get a hold of Keystone is pretty close to the response that you’d get from Santa clause & if you did get ahold of them they will only answer you once & then wash their hands of you. They really need to have a look at the way they set the motors on the slide & place a drip try under the motor to eliminate this issue.

Desired outcome: Point is in the right direction of what to use, where to purchase material to fix this without it costing a fortune when these (all) units are so expensive.

Read full review of Keystone RV
Hide full review
ComplaintsBoard
A
12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV Cougar 22MLS Half-Ton Travel trailer

The company makes a big deal of its automotive windshield. We bought a Cougar 2022 22MLS travel trailer in June 2022. After we left the Colorado dealer and began heading on the home to Alaska, noted several days later that the frame and the interior paneling had a gap on the driver’s side. You could only see it if you were laying in bed looking up at it or viewing it from the side. The gap was big enough to slide your hand through up from bottom of frame to 14″.

Took numerous photos and had a dealer submit claim when we got home in Alaska. Keystone says: “The window “gap” is within factory spec, no warranty claim approved”. Really? Luckily, driver's side does not leak water, just looks awful. The passenger side windshield frame is snug against the interior paneling with no gap. Go figure. Sent in email with pics requesting reconsideration of claim. Nope. So, needless to say we won't be buying any Keystone brand in the future.

Desired outcome: Fix the window frame/paneling gap under warranty.

Read full review of Keystone RV
Hide full review
ComplaintsBoard
F
5:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV Auto leveler

I have a 2022 Keystone Cougar 29rli we bought in August 2022. I took 5th wheel in for warranty work and told them auto leveler tries to lift 5th wheel off the ground. Claim was denied by Keystone saying that is a maintenance issue and they only cover that for 90 days. Does it not matter that it sat for 2 months waiting for it to get looked at or that it was never calibrated to start with. Dealer can recalibrate for approximately $100. Not (Camping World) dealers fault but for the kind of money paid everything should work. Also issue with lights dimming and getting brighter along with noteable fan speed changes. No outcome yet but I’m sure it will have similar outcome. Sounds like power fluctuations to me…

Desired outcome: Stand behind your product. How hard is it to make customers happy. With how hard it is to get in for warranty work out of the State you bought in, there should be at least a little flexibility…

Read full review of Keystone RV
Hide full review
ComplaintsBoard
M
1:10 pm EST

Keystone RV Coleman lantern

Save yourself the headache and stay away from Keystone and Camping World. These campers are a box of junk. We bought our camper from Tyler Camping World October 2018 and we have had leaking issues with it the whole time. We have had it repaired at Camping World service 2 times and now it is leaking again for the 3rd time. We have begged that our camper be bought back as a lemon from both Keystone and Camping World and they refuse to help us. Keystone is now refusing to repair the camper because the service manager at Camping World Shreveport told them it was our fault because of "lack of maintenance" when we had only had our camper out of service for 3 months when we found it had leaked again. When my husband went to talk to the service manager at Camping World he told him he was "sorry" but just needed to contact a lawyer because the camper was a lemon and defective.

Desired outcome: Buy it back!

Read full review of Keystone RV
Hide full review
ComplaintsBoard
R
4:44 pm EST

Keystone RV 2021 Keystone Cougar 30 RLS

I bought the 2021 fifth wheel new with 3 YEAR Structural Warranty. A year and half into it I found that the decking had shrunk from building it with wet wood pulling apart the membrane rubber roof glue apart. the whole roof is like this. They refuse to fix this problem. I sold keystone product for years. I have never heard such a thing of what they are pulling. They do not honor there product warranties. I have no choice but to put in a bad review. I have sent pictures and ask them to please fix the problem. They ignored it and didn't even write back. don't buy one and have that happen to you. I sent pictures for you to see. again the whole roof is like that

Thank you for listening

Ronald Muzzio

Read full review of Keystone RV
View 0 more photos
Hide full review
ComplaintsBoard
M
4:55 pm EST

Keystone RV 2020 Keystone Montana 5th wheel

I bought this brand new off the lot and right out of the gate I hooked it up to water and thw washer hook up valves were open and in 3 months all my trim is falling off my drawers won't close all the way my heater went out and then my ac units went out when it was a 115 outside and my fridge quit working they fixed it for it to go out 6 months later the bed slide had a gap that ruined the box the kitchen slide leaked and after fixing the leak I now have a 8 inch gash I'm the floor under the slide the window above the bed leaked various water connections leak and getting a competent dealer repair is nill to none and Keystone won't adress any issues so currently I don't have ac my fridge doesn't work and we're playing g merry go round to see who actually is responsible

Desired outcome: I want quality replacement for the ac and fridge so I can try to sell this and re coup my money on a trailer I paid 75k for

Read full review of Keystone RV
Hide full review
ComplaintsBoard
F
5:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV Keystone 430 toyhauler

Bought the trailer in November 2021, went to take our first trip in March:

Manufactures furnace did not heat the trailer above 55 degrees when outside temp was 36 F.

Gander RV Forrest Lake MN install a second furnace in the garage area in an existing cabinet, they accidentally installed it in another individuals trailer. So they had to delay my delivery to install I. My trailer; they did hook me up to another persons retailer and let me start to drive away before I realized there were missing vent covers, not my trailer red flag.

Well, now it’s winter in Texas, neither furnaces work.

The slide covers do not retract, they flop around and one is damaging the kitchen slide.

The franchisees “don’t do warranty work”, Keystone refers you to its crappy service network which does not take their warranty, I am told Keystone does not pay the dealers for the work; seems accurate.

The keystone VIP people could not put a door knob on a door let alone connect you to a resource to fix their own products.

Do not ever buy a trailer you intend to use the manufactures warranty or their after market warranty to get repairs made to Camping World/Gander RV/ or Keystone work because, in reality nobody is available to do the work.

Desired outcome: I am driving 1400 miles to shove the trailer to get the Gander RV dealer to eat their damn labor!I doubt Keystone could do anything let alone Camping World

Read full review of Keystone RV
Hide full review
ComplaintsBoard
C
1:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV delivery of axle

On 9/29/22 Country RV in Flagstaff ordered an axle for my 2011 Montana fifth wheel. The trucking company Ceva is who Keystone uses and to date the axle has not been delivered. The tracking number is bogus and Ceva's phone number has no one to answer.

I don't understand how Keystone can use a company that doesn't deliver its product in a timely manner. Currently my fifth wheel is in storage in Flagstaff, AZ costing me money. I live in my fifth wheel and now have to stay elsewhere till its repaired.

My complaint is simple I just want my axle delivered so it can be repaired. Every time I call Keystone they don't know where it is and give me an excuse that Ceva is changing its computer system. They could still answer the phone.

I feel that Keystone should send out another axle using a company that actually cares about their customers and will deliver in a timely manner.

Cindy Moreau

Desired outcome: want my axle by Friday 10/28/22 and someone to contact me today by 5PM with answers.

Read full review of Keystone RV
Hide full review
ComplaintsBoard
B
9:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV Keystone outback 38rl 2022

We have had our 2022 Keystone Outback 38rl for about 4 months and every day something else breaks. I truly wish I could give it back and get my money back. It is an absolute piece of junk. Keystone doesn't care and camping world can't do anything without keystones approval. We have had all of the drawers collapse on our first trip with was only 8 hours, the pump Leakes and has cause the bathroom cabinet to crack, the bed hinge broke in the first week, there are screws missing everywhere, the trim fell off in the bedroom and in the living room, the trim was cut too big in the kitchen and had bowed, the dining room table should expand but they screwed it shut... and that is just part of it. I looked into lemon laws because I feel like they should let us give it back so we can get a trailer that was built by a company that actually has integrity. But at the bare minimum they should fix things free of charge. We live in it so bringing it in costs us gas money and a hotel, but they don't care... they say these trailers are supposed to be live in, but when we bought it at Camping World they told us this was the best trailer to buy to live in full time. Every single day something breaks and it is causing problems in our home life because every night there is something else broken and it causes anger and problems that we shouldn't have due to the fact that we bought it new and should not be having all these problems. I don't know what to do, but I am very very very unhappy with this purchase and any help would be appreciated. I can provide photos and videos of all the problems if you can help.

Desired outcome: I would like a refund so I can buy a trailer that is built with integrity

Read full review of Keystone RV
Hide full review
ComplaintsBoard
S
12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keystone RV Schwintek sofa slide issue

Closed up the slide and on the drive home noticed the rear of the slide was not closed flush with the trailer body but was secure to finish the drive home. Once home it was opened to determine the issue and once opened the entire rod and bottom connecting box was exposed outside of the trailer body. I have pictures. I am concerned that it will not go back into the unit to get it serviced. This is the newest issue that i have had with my 2021 Montana 3761FL Legacy Edition since taking ownership only 14 months ago from Holmann Motors in Batavia, Ohio. They have quite a list of repairs that have been made on this unit some covered by warranty and some were out of my pocket expenses. The unit retailed for just under $130,000 and the overall quality is sickening when i think about the price. I chose Montana after several hundreds of hours of research into the quality and craftmanship of the model and i got nothing of the kind. I would love to go over all the issues we have had so far but there is not enough time. To say I am disappointed in my purchase is an understatement. I look forward to having more communications with you about my specific unit and all of it's issues (some were due to Holman not being trained on selling and servicing this model)

Desired outcome: continued conversation and looking into all the old and current issues with my unit

Read full review of Keystone RV
View 0 more photos
Hide full review

Overview of Keystone RV complaint handling

Keystone RV reviews first appeared on Complaints Board on Jun 10, 2008. The latest review No Hot Water in the Kitchen was posted on Sep 5, 2024. The latest complaint Destination RV was resolved on Sep 08, 2023. Keystone RV has an average consumer rating of 2 stars from 43 reviews. Keystone RV has resolved 5 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Keystone RV Contacts

  2. Keystone RV phone numbers
    +1 (866) 425-4369
    +1 (866) 425-4369
    Click up if you have successfully reached Keystone RV by calling +1 (866) 425-4369 phone number 0 0 users reported that they have successfully reached Keystone RV by calling +1 (866) 425-4369 phone number Click down if you have unsuccessfully reached Keystone RV by calling +1 (866) 425-4369 phone number 0 0 users reported that they have UNsuccessfully reached Keystone RV by calling +1 (866) 425-4369 phone number
  3. Keystone RV emails
  4. Keystone RV address
    2425 Davis Drive, PO Box 2000, Goshen, Indiana, 46527-2000, United States
  5. Keystone RV social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 05, 2024
Keystone RV Category
Keystone RV is ranked 5 among 59 companies in the Campers and RVs category

Most discussed Keystone RV complaints

Their reputation stinks
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.