Rug Source
reviews and complaints

I bought a rug from Rug Source and I gotta say, they're pretty good. I've bought from them before and when I needed another rug, they were the first ones I thought of. But when I tried to find them on Google, they didn't come up. So I checked out some other rug companies that did come up, but their websites were a mess. Luckily, I found my old receipt with Rug Source's name on it and was able to find their website.

What I really like about Rug Source is how easy it is to find the right rug for your room and budget. They've got these filters that make it super simple to narrow down your search and save time. I mean, who wants to look at hundreds of rugs that won't even work for you? Not me, that's for sure.

Overall, I'd recommend Rug Source if you're in the market for a new rug. They've got a good selection and their website is easy to use. Plus, they've got good prices too. So if you're looking for a rug, give them a try. You won't be disappointed.

I gotta say, I'm pretty happy with my purchase from Rug Source. My hubby and I were going back and forth for like, three whole days trying to decide which rug we wanted. But finally, we made up our minds and decided to take the plunge. I had a couple questions, so I called them up and someone actually answered the phone on the second ring! Can you believe it? They were super helpful and answered all my questions.

So, we placed our order on a Wednesday and by Friday afternoon, our rug had arrived. And let me tell you, it was in tip-top shape. No stains, no weird smells, nothin'. The colors were just like they looked on the website, too. We were a little worried about buying a rug online, but it turned out just fine.

If you're thinking about buying a rug from Rug Source, don't be scared. They're legit.

OMG, I can't even! I ordered not one, but TWO rugs from Rug Source on a late Saturday night, and guess what? They arrived on Tuesday morning! I was so excited to unwrap them and see what they looked like. And let me tell you, they did not disappoint! I've been staring at them for two hours straight, just beaming with joy. The quality and colors are just stunning. I can't believe I was able to buy such high-quality Persian rugs online and trust that they would be delivered to me in perfect condition.

I've been wanting to buy myself a Persian rug for 8 years now, and I finally took the plunge with Rug Source. And let me tell you, it was worth the wait! I am so happy with my purchase that I can guarantee it won't even be 8 months before I buy another rug from them. The selection and prices are just too good to resist.

If you're in the market for a Persian rug, look no further than Rug Source. They have an amazing selection and their prices can't be beat. Plus, their customer service is top-notch. I had a few questions before I placed my order and they were so helpful and friendly. I felt like I was talking to a friend, not just a customer service rep.

Overall, I am beyond thrilled with my experience with Rug Source. I would recommend them to anyone looking for high-quality Persian rugs at unbeatable prices. Trust me, you won't be disappointed!

Buying a rug from Rug Source is a real treat! Their website is so easy to use and has loads of pictures of their rugs. You can find rugs from all over the world, and their prices are really cheap compared to other online rug shops. They have so many beautiful rugs to choose from, it's hard to decide which one to get! But the best part is their customer service. They really care about their customers and will help you find the perfect rug for your home. My wife and I are definitely going to buy our next rug from Rug Source. They're the best!

I was on the hunt for the perfect Persian rug and after scouring several physical stores in Boston, I decided to take my search online. That's when I stumbled upon Rug Source and boy, was I impressed! Mina's collection of semi-antique rugs were simply breathtaking and the quality was top-notch. I was particularly impressed with how well the rugs were taken care of - no rips, discoloration or any other signs of wear and tear. The fringe on both rugs that I purchased was perfect too!

The ordering process was a breeze and the rugs were delivered to me within just a few days. I was pleasantly surprised to see that they were wrapped in multiple layers, ensuring that they were well-protected during transit. Mira, the owner of Rug Source, was also extremely helpful and always available to answer any questions that I had. She took the time to understand my requirements and even provided recommendations based on my preferences.

Overall, I would highly recommend Rug Source to anyone who is looking for high-quality Persian rugs. The service is top-notch and the rugs are simply gorgeous. Mina's attention to detail and commitment to customer satisfaction is truly commendable. If you're in the market for a beautiful rug, look no further than Rug Source!

Dawn Colantonio
Newton, MA.

I gotta say, I'm pretty stoked about my purchase from Rug Source. I was a little nervous about buying a Persian rug online, but it all turned out great. I got my order in just four days after it was shipped, which was pretty quick if you ask me. And let me tell you, this rug is top-notch quality. It's clearly hand-knotted, just like they said it would be. And the colors are spot-on with what I saw in the pictures. I mean, I was blown away by how true to life they were.

The only thing that kinda bugged me was that the price of the rug changed a bit once I added it to my cart. But hey, I guess that's just how it goes sometimes. Overall, though, I'm super happy with my experience with Rug Source. I'll definitely be coming back for more rugs in the future. The prices are just too good to pass up, and the quality is seriously impressive. If you're on the fence about buying from them, I say go for it. You won't regret it!

Website easy to use, pics of rugs are clear, lots of them, and helpful. They tell you if there's any problems with the rugs. Rugs got here just a few days after I ordered them and the packaging was good. The rugs are just like they look in the pics and the colors are even better in person. The rug pads you can buy with them are good quality and fit the rugs perfect. I'm gonna send one back cause it didn't look right in my space, but I haven't done it yet so I don't know how easy it is to do.

I was really hesitant to order from Rug Source, but after weeks of thinking about it, I finally took the plunge and ordered three Persian rugs. I placed my order on a Sunday and to my surprise, my rugs arrived on Wednesday! I was so excited to see them and when I did, I was blown away. They were even better than I expected! I ordered one rug in 'excellent' condition and two in 'very good' condition, but honestly, I can't even tell the difference. The colors are so vibrant and the pile is nice and tight. These rugs are truly works of art on my floor.

Now, I will say that there are a few lumps in some places, but I'm sure they will straighten out over time. These rugs are hand-knotted, not machined, so they won't be perfect, but that's what makes them so special. They have character and charm that you just can't find in a machine-made rug. Plus, I know that these rugs will last for years to come. They are the kind of rugs that you pass down to your children and grandchildren.

Overall, I am so happy with my purchase from Rug Source. I will definitely be ordering from them again in the future. The quality of their rugs is top-notch and the customer service was excellent. If you're on the fence about ordering from them, I say go for it! You won't be disappointed.

I gotta say, I ain't one to write reviews on products, but I gotta give a shoutout to Rug Source for hooking me up with a dope rug and some top-notch service. My old man is real particular about what we bring into our crib, so I was a little hesitant about buying an antique Persian rug online for our newly redesigned living room. But let me tell you, the buying experience was smooth as butter - the photos were on point and the rug was exactly what we expected from the description. My old man is absolutely in love with the rug, and he couldn't believe the price we got it for. He was already browsing Rug Source's website for more rugs to buy the day our rug arrived, which only took a few days. The customer service was off the chain, and the product was even better. What more could we ask for? Thanks a million, Rug Source!

I used to love this shop, Rug Source, and have purchased three or four rugs from them in the past few years. However, I have encountered some issues with their ultra-bright lighting used for photos, which often distorts the color of the rugs. Despite this, I found that their free returns policy made up for any discrepancies in color.

Recently, I had an upsetting experience with Rug Source that left me feeling disappointed and frustrated. When checking out, the cart suggested adding a rug pad, which I accepted for my last couple of purchases. However, when I was unpacking the rugs weeks later, I noticed that the rug pad had a rubbery layer for grip. As someone with a latex allergy, I immediately sealed the packages back up and emailed the company to ask if the rubbery coating was natural or synthetic rubber.

Unfortunately, the replies I received from the company were confusing and unhelpful. Despite my clear question about the rubbery coating, the representative kept giving me information about the pad's felt, fiber, and recycled yarn. I tried calling and even sent a Facebook message, but was ignored. Finally, I turned to the Better Business Bureau (BBB) for help, but still received the same unhelpful responses.

After two months of trying to get a clear answer, the Rug Source representative and the rug pad manufacturer's representative finally stated on the BBB thread that there was no latex in the rug pad. However, I later discovered that this was a lie. Thankfully, the manufacturer's representative included a PDF with all the product details, which allowed me to determine that it was not safe for me to open the packages.

Overall, I was disappointed with the lack of care and concern shown by Rug Source. It is frustrating to encounter such unhelpful and confusing responses, especially when dealing with a serious allergy. I hope that Rug Source takes steps to improve their customer service and communication in the future.

The photos on Rug Source are pretty good, and the search tool is decent. However, the photo navigation user interface is a bit clunky. It would be nice if I could display more items per page when searching, as it can be a bit tedious to scroll through so many pages. Additionally, the color searching feature could use some improvement. It's not very sophisticated and doesn't always give me the results I'm looking for. Overall, Rug Source is a decent website for finding rugs, but there are definitely some areas that could use some improvement.

So, I recently ordered a rug from Rug Source and I gotta say, it was a bit confusing at first. When I was placing my order, I noticed that there were two different prices listed for the rug I wanted. It made me a little unsure if I was going to get the right one or not. But, I decided to take a chance and hope for the best.

Thankfully, everything turned out okay in the end. I received my rug and it was exactly what I wanted. Plus, the fact that I got it for a cheaper price than I expected was definitely a bonus. Overall, I'm pretty satisfied with my experience with Rug Source.

The only thing that could have been better was the clarity of the pricing. It would have been nice to have a more straightforward understanding of what I was paying for. But, I guess that's just a small issue in the grand scheme of things.

All in all, I would recommend Rug Source to anyone looking for a good quality rug at a decent price. Just be prepared for a little confusion when it comes to the pricing. But, hey, that's just part of the fun of online shopping, right?

I recently visited Rug Source's website and was a bit disappointed with the loading time of the pages. It seemed to take forever for the pages to load, which can be frustrating for potential customers. I would suggest looking into using a Content Delivery Network (CDN) to speed up the loading time of the pages. I personally use CloudFlare for my own business and it has been a great help in speeding up my website. If you need any assistance with setting up a CDN, feel free to give me a call at ***053.

Aside from the loading time, I must say that Rug Source has a great selection of rugs to choose from. I was able to find the perfect rug for my living room and it looks amazing! The quality of the rug is top-notch and it really ties the room together.

The ordering process was also very easy and straightforward. I was able to place my order quickly and received my rug within a reasonable amount of time. The customer service team was also very helpful in answering any questions I had about my order.

Overall, I would definitely recommend Rug Source to anyone in need of a high-quality rug. Just be prepared for the slow loading time of the website. But don't worry, it's worth the wait!

I gotta say, Rug Source has some pretty sweet rugs. The website looks pretty slick too, but dang it takes forever to load the next page or photo. I mean, come on guys, get some better hosting or something. Ain't nobody got time to wait around for a website to load. But once you finally get to see those rugs, they're worth the wait. So if you're patient enough to stick around, you'll find some real gems here.

I recently purchased some rugs from Rug Source and I must say, they are absolutely beautiful! The colors are vibrant and the quality is top-notch. I was pleasantly surprised at how fast the service was, my rugs arrived in no time.

However, I did have a bit of trouble with the online photos of the rug designs. They can be a bit misleading at times. For example, I ordered an 8 x 11 rug and was expecting the design to be smaller, but it turned out to be quite big. On the other hand, the runners I ordered had a smaller design which was much more elegant. It was a bit disappointing that I couldn't discern this from the photos, but I don't want to return the 8 x 11 rug because of the cost to return it.

Overall, I am happy with my purchase from Rug Source. The rugs are beautiful and the service was fast. I just wish the online photos were a bit more accurate.

I was really excited to check out Rug Source (rugsource.com) and decided to sign up for their e-mail notifications. As a new customer, I was promised an extra 5% off on my first order. However, when I tried to use the code during their Black Friday sale, it wouldn't work. I was really disappointed because it felt like a bait and switch tactic. Why offer something and then not follow through with it? It's just not fair to customers who are trying to save some money. Despite this issue, I still ended up making a purchase because their selection of rugs is really impressive. I found the perfect rug for my living room and it looks amazing. The quality is top-notch and the colors are even more vibrant in person. I'm really happy with my purchase, but I do wish that Rug Source would be more transparent about their promotions and discounts. It can be frustrating to feel like you're being misled, especially when you're trying to make a big purchase. Overall, I would recommend Rug Source for their great selection and quality products, but just be aware that their promotions may not always work as advertised.

I recently visited the Rug Source website and had a bit of a frustrating experience. The site seemed to be having some technical difficulties, as it was quite glitchy and I had to repeat my searches multiple times just to find a rug that I could actually see on my phone. It took me almost 20 minutes just to get the rug into my cart, which was a bit of a hassle.

To make matters worse, when I tried to complete my transaction with my Visa card, it didn't clear for some reason, even though I had called Visa beforehand to make sure everything was okay. I ended up having to use my Amex card instead, which cost me an extra 2% in fees.

Overall, I was pretty disappointed with my experience on the Rug Source website. While they do have a good selection of rugs, the technical issues and payment problems made the whole process more difficult than it needed to be. I would recommend that they work on improving their website's functionality and making sure that their payment processing is more reliable in the future.

I recently ordered a rug from Rug Source and was pleasantly surprised at how quickly it arrived. The rug itself was beautiful, but unfortunately it wasn't the right color for my space. When I called to request a return authorization, I was told that I had to email instead of being able to call as the website had indicated. This was a bit frustrating as I had planned to drop off the rug at UPS while running errands, but had to wait for the email authorization before doing so. Despite this minor inconvenience, I appreciate the quality of the rug and the prompt delivery.

I gave Rug Source a 5-star rating the first time I ordered a rug from them. However, I was disappointed to find out that the rug I wanted was not actually available. My family and I had a hard time deciding which rug to get, so it was frustrating to have to choose a different option. To make matters worse, I now have two pending credits on my card, which is quite inconvenient. Because of this, I can only give Rug Source 2 stars this time around. Overall, my rating for them averages out to around 3.5 stars. I hope that the rug I want will be in stock soon!

I recently made a purchase from Rug Source and was offered a free gift with my order. I was excited to receive a foyer rug as my gift and promptly made my selection. However, after several attempts to follow up on the status of my gift, I was informed that they no longer offer that particular gift. I was disappointed and frustrated with the situation.

I reached out to customer service via phone and email multiple times, but was not able to get a satisfactory resolution. I even filed a complaint with the Better Business Bureau, but unfortunately, Rug Source was able to evade the complaint by claiming that it was filed against the wrong company.

Overall, I was disappointed with the experience and felt like I had been scammed. It's important for companies to follow through on their promises and not mislead customers with false offers. I hope that Rug Source takes steps to improve their customer service and communication in the future.