Menu
Renewal by Andersen
Renewal by Andersen Customer Service Phone, Email, Contacts

Renewal by Andersen
reviews & complaints

www.renewalbyandersen.com
www.renewalbyandersen.com

Learn how the rating is calculated

1.4 115 Reviews

Renewal by Andersen Complaints Summary

10 Resolved
105 Unresolved
Our verdict: If considering services from Renewal by Andersen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Renewal by Andersen has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Renewal by Andersen. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Renewal by Andersen reviews & complaints 115

Sort by:

Newest Renewal by Andersen reviews & complaints

ComplaintsBoard
J
2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Windows in my house.

We had new windows installed July of 2022. My energy bills went up by at least $100.00/month. I waited for the Spring of the 2023 to complain. I crossed my Tee's and dotted all the i's before i complained just for a tech to come out and blame it on the difference in weather from the time before and the time after we got the new windows. Now this winter all the windows are moldy inside the house on the wood trim. I would never ever of spent this much money to have windows, exterior doors replaced if i knew i would have zero satisfaction on Renewal by Andersen windows and doors. Poor products...and service...

Claimed loss: $36,000.00

Desired outcome: Come get the windows back out of my house and i'll go something else for windows. I'd like a refund for them so i can do something else.

Confidential Information Hidden: This section contains confidential information visible to verified Renewal by Andersen representatives only. If you are affiliated with Renewal by Andersen, please claim your business to access these details.

Read full review of Renewal by Andersen
View 0 more photos
Hide full review
ComplaintsBoard
J
12:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Renewal by Andersen - Window/door replacement

I had a representative provide consult and contract. He did not provide all the information needed so that I was aware of how things would be processed. Less than one week later I got notice from Greensky financing that half the project cost was forwarded to Anderson. I was given the option to reject this payment and I did. I contacted Sales Rep and he wa...

Read full review of Renewal by Andersen
ComplaintsBoard
S
10:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Renewal by Andersen - Replacement windows

2/23/23 - we ordered 13 replacement windows. 6/14/23 - windows were installed with the exception of one that was damaged during shipment. 6/19/23 - ordered 2 additional windows. 12/6/23 - tired of still having a broken window in the front of my house after 6 months! Supposedly RbA is coming tomorrow to fix the broken window. Ultimately, I am...

Read full review of Renewal by Andersen

Is Renewal by Andersen legit?

Our verdict: Complaints Board's thorough examination reveals Renewal by Andersen as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, Renewal by Andersen stands out for its commitment to quality and security. Clients considering Renewal by Andersen should delve into its customer service record to gauge compatibility with their expectations.

Renewal by Andersen earns 91% level of Trustworthiness

Perfect Trust Endorsement: Renewal by Andersen achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Renewal by Andersen. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Renewal by Andersen has claimed the domain name for renewalbyandersen.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Renewalbyandersen.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Renewalbyandersen.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Renewal by Andersen and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Renewal by Andersen has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 115 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Renewal by Andersen protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Renewal by Andersen. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
12:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Sliding patio door replacement

Window project started 11/22/2023. Completion is pending due to the following items: 1.) The screen door was incorrect. 2.) Interior caulking is poor, sticky and it is smeared on drywall/paint and molding. 3.) Large gap/hole at 'Rosette(s). 3.) Floor molding damaged (good sized gouge). 4.) Exterior: Large gap between metal threshold and stucco weep screed. (Water damage will result if not repaired).

Installer's stated I should receive a call to schedule the screen door and addressing/correcting interior finishing. Please e-mail: [protected]@gmail.com.

I have attempted to send this note to customer service, and have no confirmation that it has been received as of 11/24/2023.

Originally Submitted: 11/23/2023 09:29 Hours

Claimed loss: Cost $10,482.00

Desired outcome: Repair threshold/stucco weep screed gap, repair damaged floor molding, clean-up urethane caulking on and around both door moldings and Rosette(s) and wall. Provide new and correct door screen.

Read full review of Renewal by Andersen
View 0 more photos
Hide full review
ComplaintsBoard
C
9:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Installation of sliding doors purchased on 10/12/23

Sales Agent: Theresa Montgomery at 2 Bristol Hill Ct., Unit C3, 21228

Closed deal - gave her check for $2010 which was electronically deposited. Promised delivery/installation between 11/15 and 11/29/23. Time is of the essence because we are selling unit. Received call last Thursday that install could not occur until January 16, 2024. No explanation why. No call-back from management which we requested! We need this door installed so we can sell. I want installation as promised!

Claimed loss: Extended costs for owner ... mortgage, insurance, gas & electric, condo fees, etc. We need to sell!

Desired outcome: WHAT WAS PROMISED ... INSTALLATION THIS MONTH!

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
P
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Renewal by Andersen - Patio doors

I purchased these doors on 11/25/20 for $5,882.00. As of today (10/10/23), I have had 8 service calls for these doors, with 5 of those service calls being in the last 3 weeks. I was "assured" today by Terry (the installation manager) that the problem should now be fixed but, of course, as you can imagine I've heard that before. During the 2nd or 3rd service...

Read full review of Renewal by Andersen
ComplaintsBoard
K
10:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Replacement glass for storm door

We ordered replacement glass for our full view storm door and was charged $144.30. We realized after placing the order that the color needed to be changed and called back immediately to make that change. Instead of cancelling the incorrect order the order was duplicated and our bank account was charged again for the same amount. When I questioned this I was told it would be credited in 24-48 hours. It took 4 days for the charge to be removed. When we received our delivery our account was charged again! When I called they said I’d have to send proof that it had happened. I was promised a supervisor would call me back, which was 3 days ago. Be careful when dealing with them… apparently they’re desperate to use your money for as long as possible… I have filed a dispute with my bank. Too much hassle for a company that supposedly has a great reputation.

Karen

Desired outcome: My money that was the duplicate charge

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
T
10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Window Install

Renewal by Andersen is a huge marketing scam. The General Manager of their Los Angeles branch, Al Alfieri, owes me in excess of $5000.00 for shimming a friends drywall whom they sold windows to that didn’t properly fit her old house. They took advantage of her by selling her a product they never should have, and then Mr. Alfieri told me that he (meaning Renewal by Andersen) would pay me to rectify the problem. He never paid me - he’s a liar and a crook!

Desired outcome: Full payment for work done per our agreement

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
P
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Windows and patio doors

On Aug. 3rd ,2023,2 patio doors were delivered in the wrong color, and 1 window screen was torn.

I wrote to customer care on Aug. 4th,2023,explaining the error. The installer called in the error, and my sales rep was informed of the issue.

It is now Sept. 25,2023, and no response from customer care giving me a timeline for my reorder.

I have had no heat in my living room,as the register was not reattached.

I have not had the frames stained and sealed, as the sills and side frames have to be taken off to reinstall the correct parts.

Renewal by Andersen advertises they are the best. I have total confidence in their statements.

Desired outcome: I would like to know when my replacement parts will be installed.I would like compensation for this hassle. I have not received any apology from the installation manager. Responses to my emails would be greatly appreciated.

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
G
11:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Time

Don’t fall into trap of their selling pitch. If you really need to replace your windows please get it done by other players in the locality. They keep saying their stuff is great and please don’t fall for it. I have been waiting to get my installation date for 3 months. Still they keep saying we are processing the order and will get back when we have a ETA. Let’s encourage the local players by not going to Andersen.

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
J
12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Balcony door panel

Renewal Anderson is a reputable company yet they failed to satisfy a customer.

I am having an issue with a balcony door, due to the balcony door panel being exposed to a heat and it expanded.

A partial of a top panel was cut.

Rather than to replace the whole panel, Renewal Anderson will only install where the panel was cut. Basically, they are not fixing the problem.

How is that going to resolve the issue when the whole panel has to be replaced? My door is slanted, can't lock, and the breezy is coming through everywhere.

Words can't depict how disappointed I am with Renewal Anderson.

Desired outcome: To replace the whole panel in order for the balcony door to work correctly.

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
S
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Horrible experience with Renewal by Andersen of Florida

Horrible experience with Renewal by Andersen of Florida. Have a major issue with installation of new pool slider that was incorrectly located and installed and also still have a torn screen that they installed. The other deficient items were fixed and the service team said that the back pool slider had been incorrectly located and installed. My wife and I have called multiple times during the past three months to resolve these last two major issues, speaking to many different people saying we are so sorry and our service dept. is way behind then we are promised it will be escalated and someone will call back within a few days but they never do. The actual product is great, but installation and customer service are totally unsatisfactory. This service has been a disaster with no real communication on making it right. We spent over 70K on this project and we are not HAPPY!

DBA: RENEWAL BY ANDERSEN OF FLORIDA

Legal Name: JLM Windows, LLC

CGC1527613

997 West Kennedy Blvd. Suite A1 | Orlando, FL 32810

Phone: [protected] | Fax: [protected] | [protected]@rba!a.com

Desired outcome: Install a new pool slider correctly and replace the torn screen on another new window that they have known about for 3 months now. The project cost us 70k total and we want 5k refunded for the horrible installation and customer service.

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
C
12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Window screens

I paid over $30,000 to have my windows replaced on my home in 2020. Now, only 3 years later, 2 of the screens are defective. They have corrosion at the bottom of the screen and they need to be replaced. Service technician came to house, took pictures. To my surprise, and discontentment

I am being told I have to pay $530 for 2 screens to be replaced. Not windows, SCREENS. This is unacceptable. A hidden charge the salesman who made it seem like Renewal by Andersen was such a reputable company, did not inform me about when he sold me the windows. This is an astronomical cost , after paying an astronomical installation fee. I thought I was paying for the best windows, and the best service. I was wrong.

Desired outcome: No charge for the replacement of defective screens

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
J
11:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Windows

I hired them during the winter to put in some windows and doors that we needed for a property that we have purchased they promised that the job would be done in April I didn't hear from the company and April May or June finally at the end of June I received a call from them saying that my project has finally had its parts in and I said this job was supposed to be done in April we're leaving for South Carolina it's now the end of June we cancel their contract with them and they still charge our credit card they refuse to answer any calls we filed the complaint with the better Business bureau they're not answering that either and nobody will call me back. Very very poor customer service

Desired outcome: I want my credit card refunded and I want these people to never contact me again

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
R
12:26 pm EDT

Renewal by Andersen Window Screen

Our window screen blew off of our window and hit the ground and bent. We called and were told that the cost to replace would be 150-200 dollars. I have not gone to the social media before I thought I just wanted things fixed. But, we were told that things like that would be replaced for free. We have had the most HORRIBLE EXPERIENCE with Renewal by Andersen that I feel like I need to world to know to save someone else the trouble. My windows are still not right after people have been here several times after the installers completely screwed up the installation. Thanks for nothing ever Renewal by Andersen. We were lied to from the very beginning, the salesman until the end. This company does not stand by their products like they say they do. They are a bunch of liars.

Desired outcome: Replace my screen, it's the least you could do!!!

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
J
9:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Incorrect windows, size and not what was ordered and faulty installation.

We placed our order for windows in November to match the existing divided light paned windows in our house. The delivered product grill size was not what we ordered. The size of the windows was also incorrect. The project manager was required to come onsite and measure twice due to his not understanding the requirements of the job. We stated the entirety of the existing windows and framing would be removed and only a rough opening would remain. The new windows would fit tightly into the rough opening. When the windows arrived, they were many inches too small to fit the rough openings. The installers informed us that the measurements used to build the windows were the first ones taken and not the second. In addition, the prebuilt roofs were not measured correctly to fit the existing roof line of our house. We escalated and the regional rep and he came onsite and confirmed that everything was built incorrectly. That nothing in the order was correct and all of the windows would need to be rebuilt. There was a severe lack of communication during the project in all aspects. Based on your plan we anticipated an efficient, seamless three-day installation. In preparation for your installation, we have had all of the siding removed from the front of the house and roofing removed from the three bay windows. We have entered into contracts with three other contractors to perform stonework, reroofing and finishing work immediately after your installation and are now incurring additional cost due to your failure to honor your contract! Due to your poor performance and execution of the contract we require the contract to be cancelled at your expense and no cost to us.

Desired outcome: We require the contract to be cancelled at no cost to us!

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
S
5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Glider doors

I requested a quote in 07/2021 for French doors. The opening we were working with is small, and the salesman said a glider would be cheaper. I questioned this because the existing opening is small, but he said it would be perfect. I signed a line on an iPad seeming this was the contract. I signed once. Gave a 2k cash down-payment. 3 months later, 2 men came to measure my door and said the door would actually be smaller. I was told I would get new paper work with the new dimensions of the door. Afyer a month, i never received the new dimensions. I called, I emailed, I went to the actual business and was always put off. The install was supposed to be that November, it never happened. I looked at my contract only to see it wasn't in my name. My boyfriends name was also in the paper work but he never signed and had nothing to do w this transaction. 4 months later and multiple emails, I finally got the dimensions, but AFTER the company had manufactured the door already, without my permission given the new dimensions. Almost 2 years later, I am still fighting with this company for my 2k back. I am going to end up taking this to small claims court. This company is deceitful, dishonest, and unprofessional. I would never reccomend this compnay.

Desired outcome: I would like my $2,000.00 given back.

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
P
9:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Windows and doors

I am in Winston Salem, NC. I started a project last year that started at $20,000.00 and it still not fixed. They are back this year, still working on it and replacing other windows and a door that is $14,000.00 and we are having nothing but problems with it and them. They refuse to give us an email, they keep putting us off and I have water leaking into my house! They tell me that if the door is not locked, it will leak. The installers broke the frames on 3 very large windows and they say that they will only replace 2 of them. They even have been getting very nasty because we keep complaining about the jobs. There is no way we should be treated like this. We need to resolve this and have EVERYTHING fixed the CORRECT way. Please call me Nick DiMola [protected]

Desired outcome: I want everything fixed the correct way ASAP for what I paid for!

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
J
11:42 am EDT

Renewal by Andersen Sliding Glass Doors

I ordered 2 sets of sliding glass doors in January of 2022. I paid the 50% ($8000) of the cost at that time. Approximately 7 months later my doors were delivered but were wrong. They reordered the doors which took another 6 to 7 months to be delivered. Again,1 of the doors was wrong and the screen that I ordered did not arrive, however, they installed the wrong door with the promise of getting the correct door ordered from the factory. Finally, I was told that my door and my screen were received, and I was scheduled for installation. Today, (April 5, 2023) the installer showed up with the screen but no door. To make matters worse, the screen that he brought was the wrong screen. While here, I had the installer inspect the previous installation. He stated that he could not believe the lack of quality of the installation. I asked that a service manager contact me directly. Still no one has contacted me.

Desired outcome: All I want is someone from Renewal by Andersen to come to inspect and to get what I paid.

Read full review of Renewal by Andersen
Hide full review
ComplaintsBoard
T
9:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewal by Andersen Window repair not covered under warrenty

During extreme cold weather inside window pane (of double glazed) shattered. There was no reason for the window pane to shatter except perhaps the very cold weather. The window is still under warranty but repair was not covered.

When I spoke with the service representative on February 6, 2023 (contact info below) she said this was happening recently and she would request it be covered under the warranty, but still it was denied.

Service request #[protected]

Michelle Swan

National Service Assessment Team

[protected]

Window was purchased from and installed by Renewal by Anderson with an agreement date of October 27, 2012 and installation was completed on February 20, 2013. The glass is under warranty for 20-years.

Thank you.

Desired outcome: Refund of repair cost, $490.00, paid on February 28, 2023.

Read full review of Renewal by Andersen
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Renewal by Andersen customer service

Phone number

+1 (855) 871-7377

Website

www.renewalbyandersen.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Renewal by Andersen?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Renewal by Andersen Customer Service. Initial Renewal by Andersen complaints should be directed to their team directly. You can find contact details for Renewal by Andersen above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Renewal by Andersen. Discuss the issues you have had with Renewal by Andersen and work with their customer service team to find a resolution.