Red Lobster
reviews and complaints

On the eveing of Sunday Feburary 18, 2024 at 5:25 p.m. my family of 4 arrived to Red Lobster at 4415 W. Wendover Ave., Greensboro, NC 27407, to enjoy a lovely dinner as we had in the past. This evening was the worst experience that we have ever had to endure at any Red Lobster location from NYC to N.C. Okay, at any given time, as a consumer we know sometimes there is a long waiting period for seating to order. After waiting one and a half hours,(eventhough we were told waiting period was 50 minutes), we were called to a table just to be told that the specials that are advertise for the Lobsterfest are to no avail. The only reason why we waited was for the limited time lobsterfest that was being offered. What? NO Lobster tails to cook at Red Lobster? It was not only no lobster tails available, but my sweet valuable time was wasted! I'm very disappointed to the fact that I was not notified or given the option to leave and come back another day due to lack of product or false advertising, while I waited. Eventhough, other items are available on menu, I only come to Red Lobester for lobster. A generally anoncement could have and should ave been announced, out of courtesy and respect for your loyal consumer. I did speak with a Manager (Sandra) with very poor managing skills and nonchalant telling me no Lobster tails since yesterday 2/17/24. As a manager, ALL employees should always be informed of daily operations...It's not the no Loberster tails...it's the time wasted!

We visited the Red Lobster in Gadsden, AL on Saturday, January 6th at 5 pm. It was only me and my husband. When we got out of the car, I immediately said I smell a skunk and my husband said or something else (meaning pot). We were told the wait time was approximately 55 minutes. During our wait in the main lobby I observed several of the cooks go in and out the front door. I also observed one of the male cooks come back in and go to the ladies restroom. I observed a different cook go into the men’s restroom and come back out quickly and there is no way he could have washed his hands and I know from my 25 years of working at the health department that you have hand washing stations in the kitchen but they are suppose to wash hands before leaving the bathroom. They had several tables open but I only saw 2 waitresses all night. I did see what I think was a cook waiting on 2 tables closest to the kitchen. She was an older lady wearing gloves and a hair cap. We waited in the lobby for an hour and a half and then another hour and a half in the back. The waitress was doing as well as could be expected and just as sweet as she could be. However; she also made a trip out the front door while we were waiting on our food. We knew we were in trouble when we were seated and two tables beside us had been seated quite a while before we were. One table had drinks and the other table still had nothing. We started to leave at this point. I have already contacted someone I know from the police department and he said that he knew several of the cooks that did work there smoked pot. It is still illegal here and I hope the police will start keeping an eye on these cooks going in and out. I am also going to speak with a friend from the health department when she gets back off leave. I tell you all this to say; I like Red Lobster and the Gadsden one is closer to us but until they straighten up their act, I will not be back. The 2 tables across from us said it was their last time there. They have gone so far downhill that I hope they are able to climb back up. They say they can’t get help, but I just would like to know what kind of decent employees are going to want to work in a setting like this. I WOULD NOT! Management needs to step up and put a stop to this. It is definitely unacceptable!

I cannot Apply, let alone reapply successfully-speaking, to the Xavier Driver Located, in Yonkers, New York. I Am Experiencing Major Tech-Parsing Difficulties,' and Capabilities,' with respect to Gaining Access, within the red Lobster's Online Career Website-Portal. for It's indicating that It's Temporarily-Locked. Please Help. I Start Thursday; 12 Noon. I Cannot Continue Onboarding if My Account isn't Refreshed, let alone Momentarily, and Successfully; Un-Locked.

Mr. Angel M. Gonzalez

M: [protected] || [protected]@gmail.com || H: [protected]

On December 28, 2023 my husband and I ate at the Red Lobster in Traverse City, Michigan and were celebrating our birthdays. We spent nearly $150 and when the waitress tried to scan the rewards from the receipt, it would not work. She then entered the receipt info by hand and we paid our check and left. Two days later, no new points showed up on my account so I tried to scan the receipt again but it would not work. I then input the info by hand.

It is now January 3, 2024 and there still is no new rewards listed on my account.

I have filled out info twice on the Red Lobster website to have someone reach out to me but as of yet, nothing.

I will be putting a review on Yelp now!

I am still hopeful of resolution of this issue, but not holding my breath.

It was Jan 2, 2024 @ 6p.m. Usually… I don’t have complaints about Red Lobster and I don’t even eat there all of the time. But last night was a nightmare! For the fact the restaurant is dead set where all the tourists come to probably dine in after the games at the SoFi the service should have been as if it were in Beverly Hills and I am a Inglewood resident. Let’s start off with the fact that my brother took me to Red Lobster for my birthday dinner and I bragged to him about how good the cheese bread would be on top of the meal’s because this was his first time eating at Red Lobster. So he was excited and I was excited for him. When the waitress came

She asked what would we like to start off with and I asked for the Grand Patron, she never asked to see my ID and my brother and I joked about this because he thought I was trying to say I’m young and needed to be carded. But I know a lot of restaurants that sell alcohol the waiter or waitress is supposed to card who is buying alcohol. Anyway my brother ordered a Pepsi and fried Brussel sprouts…. Which he NEVER GOT! The second time when the waitress came back she asked if we were ready to order. So my brother and I ordered the endless shrimp. The 3rd time the waitress came around I asked her for my Grand Patron and tried to show her my ID again. She walked away and remembered that my brother ordered a Pepsi. The 4th time the waitress came around she brought my Grand Patron and gave it to my brother not me who ordered it. She never brought the Pepsi or brussel sprouts. Mind you all the times the waitress came to us we waited on her and never called her to us because we couldn’t find her. We seen all the other employees and manager having a make shift meeting at the front desk where you come in and wait to be seated. Okay the 5th time the waitress came she brought our first order of endless shrimp and asked us what our refills would be for round 2 of the shrimp. We told her, and because my first order I ordered the pasta shrimp I asked her for utensils and once again my brother asked for his Pepsi. I never got my utensils so I went in my purse and remembered I had a spork. Not only that the cheese bread was burnt, we never received napkins. The fact that my brother and I had to use my rose water wipes that I use for my butt. Was not cool but I thank God I came prepared.! My pasta was stale, the only thing my brother and I enjoyed was the dragon shrimp and the shrimp scampi. I felt bad my brother didn’t have anything to drink so I offered him the apple and orange slice that came with my Patron. My brother does not drink alcohol. He just wanted his Pepsi his throat was dry sheesh! We seen the manager just talking and running her mouth I asked her if she could get his Pepsi. It took her 5 minutes to come back with my brother Pepsi in a Togo container. The manager asked had the waitress come back with our shrimp refills and I told her no and the fact I had to use my rose water wipes she laughed and joked about it. The waitress finally came back as we were asking for the check and asked if we wanted our 2nd round of shrimp to go. It took her 10 minutes to come back with the check, still paying the whole bill the manager asked to give us a $4 discount. My brother still tipped the girl and we only got 2 of our 3 shrimp refills on the 2nd order of shrimp. We were over it by then and just left! Just as long as this story is and took for me to write while I’m at work. Is how bad of an experience we had last night. The manager and all of her employees were tacky and unprofessional at the highest degree. The reason my brother still tipped the waitress is because she is a young black sister trying to get by and the reason she probably was all distressed was because of her boss. It was just too much wrong with last night. The bill

was $81. Where?!

We attempted to make reservations for 12 people. The website only allows reservations for seven people or less. We attempted to contact the Location itself and they told us that we can only put the name in, but they can’t guarantee us a table for 12 people and that we would have to visit the website. So we got the runaround and I think you should change your policy within your corporate stores in order to allow reservations.

I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service.! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and after being on hold for 15 minutes, that person said she didn't take to go orders. I asked to speak to a manager. I waited another 20 minutes. When I asked for his name for documentation purposes, he hung up the phone. This behavior is inexcusable. I spent over 30 minutes on a dead end call. The workers are rude, because the manager is ignorant, untrained, and obnoxious. This place is hood af. They should close this location down!

I sent several letters about my complant to your Orland office and not heard back from anybody! Mt wife and I went to your Maple Road location in Amherest N.Y. for our anniversary Sept. 29th and had bad service! I spent over $100.00 and will not go back to a Red Lobster again! You ran out of your Blue Moon beer special. How do you do that! order mora than 1 keg! The waitress was slw and unattentive. Waited for over 5 minutes just to get a second cup of coffee.. There was no floor manager to be seen

On November 3, 2023 I was taken to the red lobster restaurant on Century Boulevard in Inglewood California for my birthday I arrive with my guest at 12:30 we were informed it will take 30 minutes to be seated. At 110 we seated and order taken. At 1:30 we receive one water and one lemonade and some bread, at 1:40 I received one beer I ordered at 1/50 we decided to leave because it was taken to long, the servers seem like they had an attitude, it was the worst experience I ever had at a Red Lobster restaurant and especially on my birthday.

Put in a delivery order on Red Lobster website, while staying at Hampton Inn, nowhere did it indicate this would be delivered by Uber eats or Doordash. Order was delivered on time but after going thru everyone's order there were several items missing of which were already paid for. When talking with the manager was told that I would have to look up the phone number of Uber eats or Door dash and take it up with them, well... NO I don't, this was not on me to investigate but I did anyway and while we are at it, I'm pretty sure that the delivery service didn't pack the bag but just picked up what was left for them to deliver so indeed this manager should have taken care of it all. After all, this order came to $122.54 so it was a substantial order and the items missing came to over $30, not to mention we were at a hotel, couldn't cook anything for the people that were missing their food, so my friends went to McDonald's for burgers and I was left stewing big time. Spoke with the manager twice with no resolution. Spoke with Door dash employee who said he would speak with the manager... No help at all, is this how Red Lobster trains their managers?

10/27/2023 went to take my bff out for her Birthday so we decided on Red Lobster on Telegraph road in Dearborn Height Michigan and the service was absolutely horrible the young lady who waited on my table had no interest in being at work I do understand during the all u can eat that she may have been a little tired but im a paying customer just like the ppl prior tome she was slow very slow disengaged I ordered all u cant eat shrimp with loaded mash mushrooms caesars and to go I ordered lobster pasta for my friend she ordered surf and turf and a to go order... first off all u can eat is just that by the time I got my food was only able to get my first round of off salad came last and was very wilted and steak was hard as a brick and the loaded mashed was God awful also hard once I notifed the waitres she basically disappeared so I had to look for a manager who in turn didnt do not one thing but gave me a dollar or two off my mushroom im going on yelp and make a rewview this is the most worst experiance I have ever had with this resturant and will not be going back to that loation ever

Hello There,

I am writing to you regarding the Red Lobster on Sunrise Highway in Copiague, NY. I had received really bad service and attitude between the staff and manager today - Friday October 20,2023 at 12:10 PM

It started with when I enter Red Lobster for lunch. There was no greeter, at the front. I waited 5 minutes and called into kitchen to see anyone would come out. I also had 2 ladies came in saw me. I told them I have been waiting 5 minutes for someone to come out. A second yell it took in order someone to respond.

It took a few minutes to place my order. I ordered the soup and salad combo with a water with lemon. It took over 10 minutes to get my water and over 20 minutes to get my meal. Just before I received my meal, I asked to talk to the Manager. I guess once I asked for the Manager, my food showed up shortly after that. The Manager came by, and I explained to her what happen. She compensated me the meal. She also had an attitude towards me for my complaint. I explain to her this type of treatment reflects bad on the company. Her staff needs to focus on customer service which I explained to her.

When I left, I saw the Manager again, I personally thank her for the meal. I again stress that she needs to have her staff more in tune with customer service. Once again, she made me feel awkward. She made me feel I did something wrong and bother her. My time spent on this is more than a $12 lunch. I wish, this Red Lobster get a course in CUSOMER SERVICE! If Red Lobster feel to give me anything additional, be my guest.

Sincerely Yours
Thomas Kropp
Contact Info: cell [protected]
address: 15 Fremont Street
Lindenhurst, New York 11757
e-mail: [protected]@aol.com

Can you provide me the person's address who owns the Red Lobster in Branson, Missouri. I documented a scenario that was unacceptable, sent the letter registred certified mail with return receipt and have NEVER received any response from this store. I am includig a copy of the letter I sent describing the scenario. It saddens me, the manager of the Branson location never had the courtesy to respond. I realize in this day and time it is hard to hire and manage employees. However, this is no excuse to treat people who are there to spend money for a nice meal the way my friends were treated. I would like to escalate this scenario to prevent it from happening to another customer. Red Lobster happens to be one of our favorites and I would hate to see a restaurant close because they are not willing to train their employees customer service. If I knew the owner's name, I would send this letter to them. After all, you cannot fix an issue if you are not aware of what is taking place. Hopefully you can help me obtain some type of resolution to prevent this from happening to other customers. Following is the letter I sent via US Post Office:

August 30, 2023

General Manager

Red Lobster

3559 Shepherd of the Hills Expressway,

Branson, MO 65616

Subject: Visit on Saturday afternoon, August 26, 2023

Our friends were visiting Branson last weekend. They were celebrating their 58th wedding anniversary Saturday, August 26th so my husband and I had given them a gift card to eat at Red Lobster since that is their favorite place.

Unfortunately, it ended up not being a special occasion for them due to the service they received. We were EXTREMELY DISSAPOINTED in the way they were treated and how negative the experience was for them.

Scenario:

• They arrived around 4 PM Saturday, August 26th

• The husband, Randy walks with two (2) canes. He is VERY feeble due to major back problems. This man has come through a heart transplant and a kidney transplant in past years and due to those illnesses, it complicated his back issue. It is VERY evident he doesn’t walk well but he wanted to celebrate their anniversary to make it a special day. They treasure each one for sure.

• His wife, Jan mentioned to the hostess they needed a table close so he did not have to walk very far. There were many clean tables available at that point.

• The hostess proceeds to go to the very back of a section where one table is dirty and cleans it off.

• After somewhat of a wait, she proceeds to take them to the VERY BACK table she had cleaned off knowing the request.

• He was struggling to walk so my friend; Jan asked her if they could sit at a table, they were walking by that was clean. Reluctantly she sat them at that table.

• In a nice manner, my friend told her it was a bit rude for her to try and seat them at the very back after she requested something closer. The hostess could see his physical condition. Anybody that walks with two (2) canes should know.

• The server comes and brings waters and eventually some biscuits. They placed their orders ordering clam chowder and an entrée. I think her entrée was the Ultimate Feast (not inexpensive).

• Four or five tables in the same section are at this point being filled with customers.

• As time went forward all customers in that section received their soups or salads and our friends had no food yet.

• A little more time, those customers had their starters and had finished eating their starters and were ready for entrées. Our friends had NO FOOD yet!

• Finally, a server brought Caeser salads and put on their table. My friend Jan said we actually ordered clam chowders. With an attitude, the server walked away.

• At this point, our friends were concerned about the integrity of food they would get so they got up and left. Very disappointed and ended up going to another restaurant in Branson that cared. And having to pay themselves which was our point in giving them a gift card so they would have a nice free anniversary meal.

I realize in this day and age it is hard to hire unfortunately. However, when customers are treated such as this it damages the reputation of a restaurant. I don’t have names of the hostess or the server. My friend did say the hostess walked with a limp which you would think would make her more sensitive to an older individual who is walking with two (2) canes.

I feel management needs to know these kinds of issues are going on. You cannot fix something you are not aware of. We are VERY disappointed they were not treated with respect and it seemed it almost became a game with the wait staff to leave them last to be served and ignore their table. This kind of attitude will ruin a restaurant very quickly. If it happens to one, I am sure it happens to several.

I am a person who does not tolerate this behavior and would have asked to speak to a manager while on site. They are not like that and just figured it was better to leave than to fight a battle. They don’t have the energy or stamina for that.

I trust that as a manager, this issue will be addressed and it will prevent others from experiencing the same thing. It doesn’t take many customers having these kinds of experiences to ruin a restaurant, especially in Branson where there are so many other choices.

If you would like to contact me, please feel free to do so. I have been in management so I understand your position.

Gloria Coleman

Hannibal, MO

816.833.6045

[protected]@hotmail.com

Went there yesterday Sept 16th 2023 with a dinner group of 40 people. Arrangements were made and verified weeks (3 or more) in advance. We got there at 3:30p and didn't get to walk out till 7:30p. Only 2 servers, took 1 1/2 hours for a glass of water. They took our order at 5:30p. Servers, staff, managers were terribly rude and I mean rude! Cold slaw was so bad you could not eat it and you would think it would be hard to screw up but it was, one person was served RAW chicken, some didn't get what they ordered and no one got seconds, thirds on all you could eat on the shrimp. Place was freezing cold and servers got pissed and rude when we asked to turn up the air. Then getting our bills was another nightmare and I didn't know where/who to pay so I tried at the front desk and she wouldn't take my money so I had to just leave it on the counter. I could have walked out without paying and no one would have noticed or cared. 40 people gave them some good money for the day and by word of mouth us 40 could have given them hundreds more but no way would I ever go back or recommend that place to my worse enemy. I got a baked potato and 1.49 for 6 little pieces of bacon that no one told me it was extra and I asked about a shimp plate and was told 3 times 14.00 but when I went to order it the girl server got rude and told me no one told me 14. because it was 16.00. To me you should give our whole group our money back. Awful place and awful food.

On the eve of Wednesday 9/13/23, My son and I went to have Dinner @ Red Lobster in Gurnee, ill. It was about 5:30ish, it was not busy at all. Service & Quality of food has gone down Tremendously at the Gurnee, ill Red Lobster. It was not busy At All. It took the waitress 10-15 mins just to ask us if we wanted a beverage - 10 mins latter we received our biscuits along with our order. She than took our appetizer order & our all you can eat shrimp order. Now mind you I told her specifically to Please bring our appetizer before our meal, she stated Okay, and repeated our order 2x's, Than came back & had us repeat it again. To say less at this time We were getting a little Frustrated. About 20 mins latter she came with our Shrimp, and after repeating the order several times, it was still wrong, she did not get my son's order correct & forgot his broccoli, I was beyond [protected]@ this point & asked to speak to ma manager, When speaking to her I told her about the shrimp order & my Baked potato was cold - the second one was hard as a rock - our broccoli was mushy. So she said I will take off the appetizer - but we ate one & threw the rest away, they tasted Spoiled! This is the WORST Experience with this Red Lobster I have ever had! Unfortunately I think this is an ongoing problem with this Red Lobster, because they are really never packed like they use to be - I was going to go to a different restaurant, but Son Insisted on going there, Which was a HUGE MISTAKE!

My family and i went to Red Lobster in St Joseph Mo and recieved the worst service. Our waitress was the bartender and I honestly think she had been drinking. One of the meals we ordered wasnt even what my mother in law wanted and she ended up sending the meal back and ate nothing. The food she got tasted awful. The portions were unacceptable for the price. Our waitress /bartender never came back to see if our meal was ok. The drinks she was serving was nothing but straight alcohol. Never asked if wanted a refill on drinks. The table next to us received their meal way before we did. It was my mother in laws birthday and we told her and she came to the table and asked if I wanted my ice cream.

At this point I would never recommend this restaurant to anyone.

I am so upset about my meal at Red Lobster in Billings, MT. The food was cold even tho the plate was hot. It took 2 hours to get and then on top of it I got sick. I never got my birthday Sunday because we were so upset and it took way to long to get anything. They didn’t have the small forks to dig the crab out with and took 20 minutes to even find the tool to crack it with.

I will NEVER GO BACK that place is a joke and a disgrace and waste of money.

I went out for a special occasion and they ruined it!

I used my ticket number but there was more than one. My daughter had a ticket as well. But didn’t have her receipt on hand.

We were there at 16:30 and did not get our check and Togo boxes to leave without my dessert at 18:44. That is RIDICULOUS

This is a letter to Red Lobster Corporate to bring to your attention that our experience was horrible the night we went in to eat. I wanted to treat my husband to dinner at Red Lobster for all you can eat shrimp. When we arrived at 8:30 pm, we were told that there was a 15 min wait time due to being short staffed and they were all busy. So we sat at the bar for a cocktail. At 9:15 we brought to the bartenders attention that we may have been forgotten. She responded with that the host is a minor and needs to get breaks and he will be with us shortly. That was very strange. We were finally able to get a table and we were not greeted for at least 15 minutes (9:30). There was perhaps 10 tables of guests in the whole restaurant. I asked for a manager and I was told she was cooking so they sent out a supervisor (a server) which offered us a desert.

We finally were able to order and our server continued to complain about being short handed and that the establishment is very disorganized. This is not what I wanted to listen to while we were eating. By the time we received our dinners, we were told to order the extra shrimp right away because they were closing the kitchen. So needless to say, we did not get all we could eat.

While we were eating, I noticed that there was several tables very upset. There was a couple that was asking for a manager due to their food being cold, the manager never came and they walked out. Our server started to complain that this is the second table that has walked out and that she will be getting fired.

Overall, the whole experience was horrible and very unacceptable. We spent over $75.00 for dinner with drinks at the bar and we had nothing but drama and unprofessional staff. We never saw the manager and sat in a dining room with dirty dishes and no staff.

We have a choice of going to St Augustine or Daytona Beach. I hope the Daytona Beach location is better. Shame on corporate management to allow a beautiful restaurant to operate with chaos. Where was the GM with this mess going on?

I would love to have someone contact me for more details. I have been in the restaurant business for 40 years and I have never seen such a mess.