Recreational Equipment’s earns a 1.0-star rating from 5 reviews, showing that the majority of outdoor enthusiasts are dissatisfied with gear and apparel.
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Disappointing Customer Service and Product Quality
As someone who has been a loyal member of REI for close to 30 years, it pains me to say that my recent experience with the company has been extremely disappointing. I purchased a pair of shoes for $150 that fell apart after just three weeks of use. When I reached out to REI for assistance, they not only refused to help but also failed to follow up as promised. This lack of accountability and disregard for customer satisfaction is truly disheartening. It's unfortunate to see a company I once trusted lose touch with its values and neglect its long-standing customers.
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Pros
- Wide range of quality outdoor gear
- Expert staff with deep product knowledge
- Strong commitment to sustainability
- Member dividends & exclusive discounts
- Extensive community and educational events
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Cons
- Premium pricing limits accessibility
- Limited international presence
- Intense competition from online retailers
- Seasonal sales fluctuations impact revenue
Recreational Equipment Complaints 4
REI charged me for stuff I never got
REI charged me for stuff I never got. I tried to reach out to them, but they said it was delivered. It wasn't mine and it wasn't delivered. I checked the cameras and didn't see anything being delivered either.
I bought a $350 tent from REI in September
I bought a $350 tent from REI in September. Despite not using it much, it already has a tear. I'm guessing the tear won't get smaller. They told me that since it's been over a year, they won't do anything except sell me a patch to fix the hole, which shouldn't be there in the first place. A purchase this expensive should last longer than 20 months and a few uses. I don't want a refund, but I think they should put the price of the tent towards a new one.
I ordered 3 pairs of Arc'teryx Zeta SL Rain Women's Pants from REI
I ordered 3 pairs of Arc'teryx Zeta SL Rain Women's Pants from REI. But when I got them, they were wrong. So I reached out to REI and sent back the whole order. They got it over 3 weeks ago, which is longer than expected, but I still haven't gotten my money back. I've tried many times to sort this out with REI, but they won't fix the issue. They owe me a complete refund! Here are the order details: Order number: #A238583698 Return tracking number:
Is Recreational Equipment Legit?
Recreational Equipment earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Recreational Equipment. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Recreational Equipment's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rei.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Recreational Equipment and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Recreational Equipment. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
In da past, I've asked n' got dividend checks fo' reward credits dat I done earned on mah cash back REI mastercard
In da past, I've asked n' got dividend checks fo' reward credits dat I done earned on mah cash back REI mastercard. I called REI last summer fo' advice 'bout REI's decision ta transfer mah cash back U.S. Bank REI mastercard account ta ***. Dey told me dat I could git a statement credit on da new *** cash back credit card fo' da rewards I had earned on mah U.S. Bank cash back credit card afta da transition ta ***. Dey told me dat afta da transfer of da account was complete, I should call REI ta make shizzle dat da reward credits had successfully transferred, n' if dey hadn't, I should request a dividend check. I called REI today, now dat da transition ta *** seems ta be complete, n' dey told me dat mah reward credits had been transferred ta *** up in June, but I could only git in store credit fo' da rewards, n' a statement credit wasn't possible. I used ta shop at REI stores when I lived near dem, but I no longer live close ta one. As a result, shoppin' at REI ain't convenient no mo', n' I ain't got no desire fo' in store credit. Cuz of da wrong info I got from REI last summer, I'm askin' dat REI send me a check, or give me a credit card statement credit, up in da amount of da rewards dat I done earned on mah REI credit card. In exchange, I'd agree ta delete da rewards on mah credit card up in dat amount.
About Recreational Equipment
REI's website, rei.com, serves as a comprehensive online platform that caters to a wide range of outdoor activities, including hiking, camping, cycling, climbing, skiing, and more. The website offers an extensive selection of products from renowned brands, ensuring customers have access to top-notch gear that meets their specific needs and preferences.
One of the key strengths of REI.com is its user-friendly interface, which allows customers to easily navigate through various categories and subcategories. The website's intuitive design ensures that visitors can quickly find what they are looking for, whether it's a specific item or general information about a particular outdoor activity.
In addition to its vast product range, REI.com provides customers with valuable resources and expert advice. The website features detailed product descriptions, customer reviews, and ratings, enabling shoppers to make informed purchasing decisions. Furthermore, REI.com offers a wealth of educational content, including articles, videos, and guides, to help outdoor enthusiasts enhance their skills and knowledge.
REI.com also stands out for its commitment to sustainability and environmental stewardship. The company has a strong focus on offering eco-friendly products and promoting responsible outdoor practices. Customers can find a dedicated section on the website highlighting REI's sustainability initiatives, such as their efforts to reduce waste, support conservation projects, and advocate for environmental protection.
Another notable aspect of REI.com is its membership program, known as REI Co-op. By becoming a member, customers gain access to exclusive benefits, including annual dividends, special discounts, and invitations to members-only events. The membership program fosters a sense of community among outdoor enthusiasts and encourages them to actively participate in outdoor activities.
Overall, REI.com is a trusted and reliable online platform that caters to the diverse needs of outdoor enthusiasts. With its extensive product range, user-friendly interface, valuable resources, and commitment to sustainability, REI.com continues to be a preferred destination for individuals seeking high-quality outdoor gear and equipment.
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- Provide detailed information about your experience with the company, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
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Follow these steps to effectively file a complaint or review about Recreational Equipment on ComplaintsBoard.com.
Overview of Recreational Equipment complaint handling
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Recreational Equipment Contacts
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Recreational Equipment phone numbers+1 (800) 258-4567+1 (800) 258-4567Click up if you have successfully reached Recreational Equipment by calling +1 (800) 258-4567 phone number 0 0 users reported that they have successfully reached Recreational Equipment by calling +1 (800) 258-4567 phone number Click down if you have unsuccessfully reached Recreational Equipment by calling +1 (800) 258-4567 phone number 0 0 users reported that they have UNsuccessfully reached Recreational Equipment by calling +1 (800) 258-4567 phone number+1 (801) 486-2100+1 (801) 486-2100Click up if you have successfully reached Recreational Equipment by calling +1 (801) 486-2100 phone number 0 0 users reported that they have successfully reached Recreational Equipment by calling +1 (801) 486-2100 phone number Click down if you have unsuccessfully reached Recreational Equipment by calling +1 (801) 486-2100 phone number 0 0 users reported that they have UNsuccessfully reached Recreational Equipment by calling +1 (801) 486-2100 phone number+1 (800) 426-4840+1 (800) 426-4840Click up if you have successfully reached Recreational Equipment by calling +1 (800) 426-4840 phone number 0 0 users reported that they have successfully reached Recreational Equipment by calling +1 (800) 426-4840 phone number Click down if you have unsuccessfully reached Recreational Equipment by calling +1 (800) 426-4840 phone number 0 0 users reported that they have UNsuccessfully reached Recreational Equipment by calling +1 (800) 426-4840 phone number
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Recreational Equipment emailshboyd@rei.com93%Confidence score: 93%
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Recreational Equipment address1700 45th St E, Sumner, Washington, 98390, United States
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Recreational Equipment social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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