Real Canadian Superstore
reviews and complaints

My husband and I went to Superstore at [protected] Lougheed Hwy, Coquitlam, British Columbia Canada, phone # [protected]. It was snowing out and we had about 8 inches on the ground. When we got there the parking lot was not cleared and there were no shopping carts inside. When we complained about that to the store manager Justin Ram, all he said was I apologize. That did not cut it for us, and wonder if we will ever go back, many customers were feeling the same.

Hello Team,

I'm writing to report an incident that occurred with my sister this morning at 6:30 AM at Real Canadian Superstore (2132 McPhillips St., Winnipeg MB R2V 3C8). At work, her supervisor threatened and harassed her. He fired her without explanation and then instructed her to leave the premises although he knew she was awaiting for uber. Despite the fact that he could see it was snowing outside and extremely cold, he didn't let her wait inside the building at the front door. He threatened to phone 911 if he spotted her at the door.

When I called the store to talk with the manager, he reiterated that it was a company policy.When I questioned him whether he would be willing to be held accountable if anything happened to her outside the building due to the frigid temps, he simply hung up on me.

I want the facility to take action against this so that no one else has to deal with the same issue.

Thank you

We are long time customers of Superstore Courtenay/Nanaimo as 25 year residents of Denman Island BC. On Thursday Nov 24th, two days ago we purchase groceries -value $360 including two wine kits from Harvest Selection $41 + tax each. Today Saturday when we got time to start the wine we had to learn that the manufacturer or packaging company failed to include the ingredient package RE Yeast, Bentonite, Sulphite, Sorbate, Chitosan, Kieselol as listed on the box/instructions for wine making for the Chardonnay kit. Conclusively the purchase of the wine kit is worthless to us.

Please let us know how we may get refunded/ restitution?

Thank you!

Gina Maerkl Architect AIBC, [protected]@uniserve.com, cell [protected]

PS: From Denman Island a shopping trip to Superstore is considered a day trip, ferry and gas for the trip $100+ in ferry fees and gas expenses

I ordered a pick up food order on Nov 06. The wrong order was given which we returned in full. We then were given a second order which was missing the fresh produce. I phoned and explained that my husband had already made two trips at our cost and still the order wasn’t right. I asked if we could be refunded for the goods missing plus a refund if the service fee. I phoned the store (Hamptons) several times just to be told the refund is in progress and it can take up to 10 days. It is now Nov 24, 18 days now lapsed and still no refund. A large company should not be with holding money for so long when they have the facility to instantly arrange to take payment. It’s fraud at its finest. I’m not going into my personal monetary circumstance but I donor find this a reasonable time for a refund, given that I then had to go to a local store for the things that were missing. The hidden costs to me are my time, one fruitless journey to your store, journey to another store, plus being out double for groceries…. And still be refund! Can you please look in to this for me and arrange a refund by return? Thanks

I bought Cab Striploin Steak at the Southport location in Calgary.

The steak was so bad, as most of it was inedible for the price. I bought this type before and it was quite good. However, this was the second time in the last month that it was bad. I have a feeling that the butcher is literally butchering the quality by adding mostly gristle meat. Perhaps the butcher there has been taking home the good meat. Keep an eye on the butcher. The Cab Striploin Steak displayed for sale that he/she cut was 70% gristle. I am very disappointed.

Why are all your PC Xmas chocolates not available at Superstore? They are all available at Shoppers drug Mart but only a couple are at Superstore on McPhillips in Wpg. What gives? Superstore used to have them all, is it an over sight or are most only at Shopper now? Particularily I was after the Butter Toffee covered with choc & almonds & also the PC fudge? Why would shoppers have them & not Superstore?

On November 10, I visited to superstore that is located in country hills Calgary. I bought 6 pomegranate from 6 first one was white and dry. So, I thought may be that’s why they are on sale so I put in the garbage. When I sliced the second one there was something black in it. I got scared and disappointed we can not expect that kind of product from superstore. I have a picture with me for black one.

I am 14 years old, South Asian and a resident of Oakville, Ontario. ​

Representing myself and my family in this situation.

My family has been shopping at The Real Canadian Superstore for as long as I can remember.

Each visit we usually spend 200+$ CAD and redeem a large sized "gift-box".

These usually contain an assortment of shampoos/body washes or snacks and are located near a door to the location's elevator.

We visited today - (7:40 - 8:30 PM November 11th, 2022), again. Not expecting anything out of the ordinary to happen.

While I was browsing along the aisles of this store, The time came for my mom to check out.

Per usual, she was told to pick up her “free-gift”- An M&M’s gift set and pointed to the usual spot of redemption. She went to the usual spot near the door to the elevator.

When I met with her she was curiously looking at the boxes of items that were with the M&M’s.

There were primarily the same boxes of M&M’s and lots of packages of identical oreo boxes.

Me - Completely new to the situation, looked at the size of the M&M box and thought it was much smaller than the usual “free-gift” you get when you spend 200 dollars. With all the identical oreo packages I thought that they were also eligible to take. So I placed the oreo on top of the M&M box and placed it in our shopping cart. I told my mom “I think we're supposed to take these two.”

We had no idea this box of items was a donation bin. It was an honest mistake and if informed politely we would have kindly gone to the correct location and put the items back. A sane, respectful and more effective approach of informing us about our mistake would have been: “Hey, That's the donation bin, why are you taking things out of there?”. This would have easily led us in the direction of figuring out our mistake.

Instead an aggressive white lady pulls up and extremely harshly yells at us “ARE YOU SHOPPING FROM THERE?”. My mother was confused and replied “I'm taking the free gift.” This woman did not listen to a word we said. She continued yelling “THAT'S FOR HOMELESS PEOPLE I'M OFFENDED DON’T SHOP FROM THERE.” So on and So forth. We were trying to explain but she was speed walking over churned by emotions to get a manager.

I knew exactly what would happen. From the glare in her eyes to the pin sharpness of her blaring voice, I knew how this would end up. This happens to me time and time again. She took one look at the situation and jumped to an immediate conclusion. Based on a few words that I said and the way we looked. I was traumatized. I could feel the shiver from my teeth to my legs.

Anyone can say what they want about this incident but I do not owe “proof” of profiling to anyone. In a society like this we should have more insight on situations like this.

The lady went to get a manager, not even giving us a chance to explain what happened. By the time the manager arrived my mom was obviously agitated and caught off guard by the woman and raised her voice. But of course, My mother was the one who was told to calm down.

The manager blindly but subtly, took the woman's side as we were still in awe of how someone would accuse us of stealing with little to no information on the situation.

The woman and manager barely let us speak and made us have to yell to talk over them. The woman took so much pride and acted high and mighty for the sake of “the homeless” when really she could have done the same with just informing us. All she did was escalate things to an insane extent and assume by the way we looked and acted that we would steal from a food drive.

The manager very rudely said “The Free-Gifts eligible for redemption have not been here for a loooong time.” Completely ignoring my mothers whole point of how she was un-formed, Mis led by the cashier and how the woman so quickly assumed we had means of shop-lifting from the *Homeless*. (Who in their right minds would do such a thing) He then told us to go to the end of the store and pick up the free-gift there instead.

After the manager said that the white woman starts *apologizing* for *our* “horrible behavior” she also twists our word in front of the man making it seem like we were lying and making up stories. The manager accepts her apology as if she could tell nothing but the truth and we were just people who try to steal from homeless food drives.

Nothing could have made this woman be so indefinitely sure that someone in their right mind would steal from a food drive for homeless people than exterior presumptions based on the way we act or look. (AKA. Racial profiling).

The manager should have used critical inference skills to see why she might think that and go to such far lengths.

It's absolutely heartbreaking that as a minority I feel unsafe and unprotected by management to go to yet another place in this town.

Misled, Misjudged and Mis-treated. Out of this store I walked out a new person. Knowing that this situation will be the first of many in my life due to stereo-types, assumptions and profiling.

Enclosed please find a picture of a pack of Top Sirloin I purchased from Safeway (shawnessy store in Calgary) yesterday, please take a close look at the price of your top sirloin and you should feel shame about your pricing, especially after the pandemic started, the NDP raised a question about who benefiting from the huge increased of the beef price, those dairy farmers said they didn't make any more money and the NDP MP urged to investigate.

To be honest, I shopped at Superstore for 28 years and I eye witnessed how Superstore taking advantage of both Pandemic and the crisis in Ukraine to raise the price so frequently blaming on supply, the pace superstore raised the price was so alarming something I found out I go back there two weeks later the price were up, not only a few percentage but 15 to 20 percents in very short period of time.

Do they really need to investigate? no, you just look at the profits of Loblaw during the last two years you probably know the answer.

I already shopping at Safeway, Co Op and Walmart and only shopped at Superstore for the deals. Superstore used to be the cheapest among all fours now is the most expensive one.

Someday, it will come back to burn your business.

Hello,

I’ve had the most unpleasant experience while accompanying a friend to shop at superstore in Windermere Edmonton yesterday.

My friend picked a box of 5kg chicken legs back attached which was in the flyer for sale at $12 but was priced at $33.03. She showed the flyer to the sales attendant who directed her to the customer service center who also directed her to the manager on duty Debbie.

That was the genesis of the problem. Debbie picked another box priced at $12 and was adamant that the deal on the flyer was for that box, not for what my friend had earlier on picked. My friend insisted the description was the same so couldn’t understand why there was an issue with the one she had picked. Long story short, Debbie grudgingly decided to override the price to sell at $12 and made a comment in a very condescending and disrespectful tone that that was the last time she would do that for my friend because my friend was fond of doing that. My friend was surprised and asked Debbie whether she knew her or had encountered her before. Debbie was unbelievable with her rude responses. In my attempt to cool things down, she turned her wrath on me. What a surprise! For a store manager to openly disrespect and speak rudely to customers is something I cannot fathom. I honestly hope she did not behave like that towards us because we’re blacks and she’s white. I told her she’s very rude and speaks disrespectfully. I’m not sure if that’s an attitude that superstore endorses but if that’s the case, I’ll be more disappointed.

I advise that as a retail chain, one of your core values should be communicating with candour and respect. And that core value should be ingrained in all employees including managers so that this doesn’t happen again. Superstore is my go to store for my groceries. I spend a fortune each year at superstore but at this time, I’m so angry and feel shamed by the manager that I will not be going to superstore anymore until this issue is resolved. After all, there are other equally good and competitive retail chains out here.

To emphasize, Debbie must be called to order.

From an aggrieved customer.

I lost my wallet inside the store on November 2022. My husband and I we tried so hard to find it and we couldn’t. We informed the front desk and they told us that they will call us once they will find it. Hours later we come up with an idea to check their camera.

We called and spoke with the manager he told us that we should call the rcmp to accompany us while accessing their camera. We called the rcmp they told us they cannot help with this situation. Called back the manager again and told him the rcmp cannot help us he said he will call us again because he’s going to phone their district. We are still waiting for his call.

I have $400, credit card and health card of our kids inside the wallet. I’m planning to use that $400 to buy us groceries that is good for the whole month.

I’m so disappointed of the lack of cooperation from superstore. I felt like they are OK for our kids not to eat the whole month.

I betcha if they call us they’re going to make it look like it’s our fault and still won’t allow to access on their camera.

Very disappointed on how people this bigger business shows no concern at all!

Hi, there were issues with the pumps on October 23 and my transaction would not go through. I kept trying and it kept failing (NOT an issue with my card!).

However, 2 of the transactions ($15 each) showed up in my bank account as pending, and I ended up getting charged an NSF fee, even though I never ended up getting the fuel.

Why did this happen?

The location was Signal Hill in Calgary, AB. The time was around 4:00 - 4:30 PM.

Every time I go to Cain's Independent Grocer 49-700 Tranquille Rd (1815) in Kamloops, BC V2B 3H9 the store will not price match Real Canadian Superstore flyer prices unless they are shown an actual physical paper flyer. I use your internet flyer. Is there a difference between the two and if not why do I need to show them the paper flyer?

Are they in any way affiliated with you?

Lorne

Its simple 3 of the last 4 times you are out of Chapmans IceCream (Vanilla). The reason is its a better value than the other brands with quality taste. Briers Has have 10 times the quantity but double the price. I went to customer service and they aren't interested.l guess 1 can buy it elsewhere but Superstore is where I shop.Who's getting paid off by Briers Ha Ha. Just interested why you cant order more.

Erick Nystrom Thunder Bay [protected]@gmail.com

On the morning of Monday Oct 3, 2022, at 11:50 am, my husband and I were shopping at Superstore at 3185 Grandview Hwy, Vancouver. While at the diary section (where you display the butter and cheese), suddenly a heavy and huge cardboard sign, which was hung dangling overhead by wires from the ceiling, fell off and landed on the floor right in front of us, missing us by a mere couple of inches. As the sign was heavy and fallen from a significant height, it hit the ground in an earsplitting thud, sounding like a firecracker explosion. We were extremely lucky it missed us, albeit barely, or else we could easily be killed or severely injured by its impact. But the incident left me and my husband totally shaken, for days, and with recurring nightmares. I have to say Superstore was also extremely lucky that no one was injured this time. However, unless Superstore takes immediate action to remedy this unsafe and dangerous installation, a repeat incident might easily result with disastrous consequences. Thank you in advance for your attention to this matter.

As evidence, I have attached here 2 related photos. One shows the fallen sign on the ground, and the other the ceiling where the sign was hung from.

Sincerely,

Audrey Yan

i have purchased honey crisp apples and at approx $2.00 an apple i would expect them to taste like honey crisp apples, totaling $12, they taste like chemicals?.

also i was in a rush and purchased a 3 pack of farmer market english cucumbers. i should know better. ever since you thought you would save the world by not wrapping single cucumbers to put in three pack the cucumbers go bad within 2 days. i am so tired of returning produce to superstore.

I would like to file a formal complaint regarding an incident with your employee Adriano this morning at 9:30am at the Real Canadian Superstore located on 3185 Grandview Hwy.

I was strolling my cart around the frozen ice cream section when I had to stop because Adriano had boxes blocking the aisle. I waited there as there was a small area to pass but he was standing in the way. He moved back 1 foot and told me to pass, but I mentioned to him there wasn't enough space as I would run over his foot with my shopping cart. He insisted that I move and commented "What's the matter, don't you know how to turn a cart?" I said that there wasn't enough room, and I would report him because he was rude. He defiantly said to go ahead so I did.

I spoke with Chevy the manager and request we all talk about the incident in person but he said that he would talk to Adriano in the back in private with his supervisor instead.

I don't like how this was handled as Adriano will probably just get a slap on the wrist and won't learn a thing. I would have preferred that he take ownership of his error and apologized in person. Can you look into this matter and get back to me.

Glen Kent