Radisson Hotels
reviews and complaints

Hi, hope you can help me out. Memeber nr.[protected], booking nr 38KK4PP2. We stayed for 2 nights. I was offered online dinner offer. Paid for dinner at the hotel reception. When arrived for dinner in a lobby bar, they had no idea that such a offer exists. One of the staff at the bar took it very professionally, rang his supervisor and went to the kitchen to find out what's going on and if anyone know about 2 people who came for dinner. He came back and said our only offer for dinner one offer tomato sup and teriyaki salmon. As they have no idea that there mean to be someone for dinner with offer from hotel. We where very surprised as we stayed in radisson several times. They after offered as a menu at the lobby bar if we would like. We had dinner at the bar. But situation we went true was very uncomfortable for me and my mother. We talking about Radisson top hotels. That's why I choose to stay at Radisson. We had a very nice stay, but situation was not taken profesional by reception staff as when they take a payment, they have to make sure that we get service that we pay for. If it's dinner or any other offers. Thank you.

Kind regards,

Marina Mazurina

I booked work Christmas party for 52 people at 2.12.2022

We agreed by phone/email from stansted eventplanning

Dinner starts 6:30pm to 1am. After 1am place to seat for after party and continuing the night.(big part of agreement when you organizing party on middle of nowhere and you can not to go anywhere else)We suppose to meet host to show where to go on arrive and we have been promised magical time.

Reality:

dinner started at 8pm and stopped at exactly at 12am!

No one know where we supposed to go. We was confused where to go and when we finnally find it that Christmas party area far was away from beeing ready.

Music stoped at midnight And we was ushered from hall promptly. we felt pressure we need to leave immediately.

No one was informed about sitting area after the party. We didn’t know where to go. I asked for Manager and wait for her 30min. The bar was closed at 12 and shortly afterwards we have been asked to leave the area we had found in the main lobby, this is not what we had talked about, just the hour and half wait cost me two rounds of drinks, in total that is 2 and half hours of party time that never happen. The DJ was rude. Overall because of that, the party was not successful and far away from what is on your Christmas brochure, promising magical wonderful time when no one care after payment is done.

Late October 2022 I made travel arrangements for my boss to stay at the hotel on November 9th. On November 1, I requested the reservation on November 9th be canceled and moved to November 16. I used the company travel department and received confirmation this was done.

When my boss arrived at the hotel on November 16th. the place looked awful. The building was under major reinventions and there was no one around to help him check in. He had to maneuver through scaffolding and a filthy area. He went down a narrow hallway leading to the front desk. There was no one around. When someone showed up they sat by a computer in a corner away from the check. This made my boss very uneasy and very uncomfortable. At the front desk he tried to check in and was told he did not have a reservation. After a while he finally got a room. He went to the elevator which looked like it had been punched a few times, when he arrived to his floor he noticed the room doors look like they have been damaged and there were holes in the wall. He went in the room and called me saying "He does not feel safe" at this hotel. He immediately went downstairs to the front desk and told them he could not stay here as it does not feel safe. He turned in his key and found another hotel.

When he returned from his trip, he noticed the hotel charged him for two nights November 9 and November 16. I have tried calling the hotel many. the phone continuously rings and then hangs up. I have been unable to talk to anyone at the hotel. The hotel has been unresponsive. I asked had our travel department also call and email and they have had no response from the Hotel. This is the not acceptable business practices. I will not do business with a company that has this type of customer service.

This really surprised me as I have used Radisson Hotels before and have NEVER had this type of service.

We stayed at Radisson hotel , midtown , 5th Ave , new york from 2nd Dec to 6th Dec . All I can say is never again . This hotel was dirty . Upon arriving we discovered that the reception was under construction. There were no health and safety signs up . Plastic sheets on floor , tripping hazard . Between front doors the floor had been taken up yet again no signs to warn you that there was a potential tripping hazard . Guy on reception wasn't helpful when we arrived . Told us nothing . Even asked us if we had an envelope for security money . We got into elevator and it was covered in black sheeting and lift door was taped with black tape , if you touched this door the facing of the door rattled and looked dangerous . Approached our bedroom , the carpet outside bedroom door was filthy. Bedroom carpet was not much better . There were drip marks running down wall above phone obviously from previous occupants . No one informed us that if we wanted room service we had to ask for it .only found this out after using same towels for 3 days . We requested clean towels and were left 3 hand towels . Anyone can walk in this hotel . And wander about , security was not always there . You didn't need your card to access hotel ,door was unlocked 24hrs a day . To which we had no choice but to carry all our cash and passports on us every day , to which we felt vulnerable . There were no facilities , we were told when we booked this hotel that there was a rooftop bar and restaurant . Only found out after arrival that these were closed 2yrs ago . Certain members of staff couldn't care less if we were there or not . Never lifted head when we came in later at night . Too busy on her phone . Anyone could have entered hotel . On our bed we had one sheet , one thin fleece blanket with another sheet over top . We were frozen . Window in bedroom didn't close properly , we heard every noise and cold air blew in . To say this ruined our holiday , which had taken us a year to save up for it, is an understatement. I'm bitterly disappointed and never stayed in a worse hotel in my life . When we booked Radisson we thought at least clean and trustworthy name . Wasn't to be . Hence my complaint . I'm interested in what your reply is going to be . There were 4 of us in our party , and we all feel very let down . Look forward to hearing from you and some satisfaction . Please find enclosed pictures

This is in request of the pending dues for Live band (HIGHWAY9) at Radisson hitech city Chama Gaucha since (October 2019- Till March 2020) i.e., Total of Rs 6,18,663 lakhs. Considering the situation of the Hotel's business due to lockdown me asking you to clear the entire Pending payments right away isn't possible both ways, but considering our financial situation (as a band) and other artists who performed at Chama Gaucha, everyones asking me for payments, keeping our families in mind, even we are in desperate need, because this is our only source, if the payments were regularly cleared on time, we wouldn't had this problem now, and ive been trying to get in touch with Mr. Hemanth from accounts to get an update regarding payments multiple times and he never answers my calls, as always, we request you to atleast clear payments for now which is already due for 6 months past now. Please do the needful for for our well being as we (HIGHWAY9) are always you're artists for Radisson from past Two years

I booked a room at the Park Plaza Hotel (Boar Lane City Square, Leeds LS1 5NS) United Kingdom.
My wife and I booked 1 x night 6th December 2022, in room 1512.
We booked in mid-afternoon and went into Leeds city centre and then a concert at the Arena.
On returning to the room at about 1130 PM and going to bed, I was kept awake most of the night and early hours due to the lifts.
Unknown to me when we first checked into room 1512 it is immediately next to the lift shafts, and I mean next to them. It is literarily on the opposite side of the wall next to the bed.
I am a light sleeper and the sound of the lifts operating woke me most of the night.
If I had known the room was in the lift's vicinity, I would have requested a room move, that afternoon.
My wife and I frequent Leeds city centre and we were disappointed in the room we were given.
We have stayed in many other hotels in the city and have had no reason to complain. We decided to choose The Park Plaza, due to the company's reputation and on this occasion its locality to the venue we were attending.
The cost was also a factor and the deal we got was impressive at £120 including breakfast
I hope you will please look into this complaint, as our general experience was very good for the hotel, and I would like to use this hotel again in the future
Thank you
David Banks

4 Maythorn Avenue
Croft
Warrington
WA3 7HP
([protected]@hotmail.com)

The room we stayed in was booked under the name of Ella Kemp, we stayed in room 1305 from Tuesday 29th November and checking out on Monday 5th December.

The overall standard of the room was sub standard, Electric Sockets in both the main sleeping area and bathroom did not work.

The hair dryer did not work and was absolutely filthy, not sure the last time it was serviced or cleaned.

On Sunday 4th December, we return from a trip at approximately 2pm, to find the room door open, the cleaning staff had been, but had failed to ensure the security of the room when there were multiple personal and valuable items in the room along with UK Sterling Currency

I have just checked my Debit Master Card to see the sum of £13.92 has been deducted from my Card (for What?) Why has Radisson accessed my Card after I have checked out? We have stayed in Radisson Hotels previously, but not to the degrading and sub standard level of the one, the amount of complaints from other UK guests was shocking to say the least

Injured at a Radisson hotel getting out of the pool because the hand rail was not securely fastened. The Radisson Hotel is located at 200 Montrose West Avenue, Akron, OH. 44321. I've been trying to contact the Legal Department for Radisson Hotels for 5 months by USPS, phone and email with no response.

The accident happened on 07/09/2022. I have several injuries from this accident and have hired an attorney. The attorney needs to send a Letter of Representation to the Legal Department so that a claim can be filed.

I made a booking at this Radisson using booking.com.

30 Nov - 3 Dec.

I asked to check in early as my flight arrived at 6am.

I was told that this request cannot be accommodated and that I need to book the night of the 29 Nov in order to check in at 8am when I got to the hotel on the 30th.

So I did book the night of the 29th and told them several times that I will check in around 8am on the 30th.

Now I arrive at 8:30am and they can’t find the booking. After a 40 minute wait we finally get room keys.

We had 6 bags and there was no concierge to assist, I have a 2 year old with us. Get into the room, the bedding is dirty.

As you can imagine, I’m livid. Flying 11 hours and having to my knowledge confirmation of my booking and with my 2 year old child.

Not worth the money! Rude front desk named Matheus.

I stayed at the Radisson Hotel in Denver Colorado from August 13th thru 8/16,2022. When I wokeup on 8/14/2022. I had a rash on my face and torso. On 8/15/2022n I woke up I could not even open my eyes the rah was so bad. I went to the emergency room at the Swedish Medical Center. I was diagnosed with an allergic reaction and hives. I was treated with prednisone and Benadryl. When I returned to the Radisson hotel notfied the head manager of my situation. She saw how much distress I was in. At that time she did not offer a solution to the matter. When I woke on the 16th my rash did not get much better, I did not leave the hotel, I had a hard time finding a hotel that weekend. I was in Denver to help my daughter out due to her illness. I left the hotel on the 16th. My rash started to subside on the 18th. by the 19th it was much better. The rash that I had was due to something in the room and did not get better until I left that room. For this reason I am requesting restitution for the bills that I incurred due to the rash that I got by staying in the room. I Have copies of the from the Hospital, a picture of my eyes and face with the rash, and the return of my payment for the room. I would appreciate a speedy response to this request. Mary Baumgartel, 106 Hartford Ave Newington CT 06111. Phone [protected]. Email [protected]@yahoo.com

Dear Sirs,

My name is Anil Kumar Parasrampuria and my phone number is [protected]. I had stayed for one night that is on 17.22.2022 night in Radisson Blu Gorakhpur, Uttar Pradesh, India. I stayed in Room No. 104. I checked out on 18.22.2022 around 12.00 noon.

I stay in Vizianagaram District, Andhra Pradesh and this was my first visit to Radisson Blu, Gorakhpur, though I have stayed in many other Radisson Blu hotels across India like Radisson Blu, Visakhapatnam (AP), Hyderabad (Telangana), Rudrapur (Uttarakhand) etc.

After I reached my residence on 18.11.2022 after checking out from Radisson Blu, Gorakhpur, I realized during unpacking of my luggage that I had forgotten my full sleeve white shirt having red and black vertical stripes in it, in room no. 104.

On 19.11.2022, I called hotel front office 3 times and talked with different people. I informed them about my lost shirt and they were kid enough to check from their house keeping staff and informed me that shirt is available and I may collect it during my next visit to the Radisson Blu, Gorakhpur.

As I am staying in Andhra Pradesh and I don't know when will be my next visit, I requested them to courier my shirt to my address which I will inform them and I was ready to pay courier charges in advance. I am sorry to say that in last two days no one called me.

Radisson Rewards Program without noticed., just changed their program and TOTALLY Removed ability to Book Free Award nights with Points.. I have over 130,00 points saved up since was not able to travel during covid I had planned to use here in Philippines.. We were able to use 1 night stay for 15,000 points! Then the next day the System Changed and NOW we can NO LONGER BOOK any stays with our points and forced to use cash and our 130,000 poits we planned to use are totally worthless NOW!

i stayed with my wife at Raddison blu hotel Birmingham on Sunday 9th October 2022 in room 1021 a premier room

unfortunately my wife left her large expensive toothbrush in the bathroom

we did not realise this until we arrived home on monday and I phoned the next morning and spoke to a lady who took details and said she would phone back which did not happen I phoned again on Tuesday and was told no one had found it I find this unsatisfactory and she gave me reception email who after two emails said they had not handed in and I wanted to take it further go the police which is ridiculous as they even visit for more serious offences such as burglary.

I replied and said please quizz the staff and find out who cleaned The toothbrush is quite large and could not be missed I asked for my complaint to pass onto the hotel manager but have heard nothing.

i was also charged £30 to park outside when it clearly states on your phone parking is £20 in the NCP next door to the hotel I was offered £10 refund which I have received This may seem trivial but I expect in a decent hotel my property to be safe DR JOHN SPINCER [protected]@hotmail,com

I had booked the hotel one month in advance but they couldn't find my reservation for 40 mins, I had a work meeting which I had to miss because of this issue. On top of that when I got checked in and was in the shower, other people just casually walked into my room because the staff did double booking of my room. I have never felt so threatened and furious in life like this before. My privacy was a complete disregard for the staff and the hotel. On top of that, the staff had the audacity to question me as if I was the imposture in this situation! Finally, after a breakdown, they gave me a different room and said they would pay for my taxi to go to the airport but they didn't! The most horrifying experience of my life! Trust and privacy are violated and then I was gaslighted by asking if I did the right booking!

This is not OK! I am a frequent flyer and often stayed at Radisson but this is just unacceptable! the worst service, the worse staff, the worse experience!

Charles Leonardis

Stay 9/9-9/11

Bozeman, Montana

Prepaid South West

Charged by hotel $619.92

Prepaid via South West Airlines 8/30

Also billed by hotel on 9/11 posted 9/13

Called Brice (claims to be manager); said this happens frequently, however no refund posted. Called again same result. Brice left voice mail stating there was a double charge, still no refund.

Called 800 number 9/26 10:20 Pacific filed complaint 3677417 told there would be direct contact from the hotel. called 800 again 10/11 1:38 told I now need to submit the credit card statement first.

I have filed complaint with Chase and they are investigating. Next will file with BBB

We have stayed at your park plaza waterloo hotel on 2nd september 2022 for 2 nights to celebrate my daughters birthday in central london. We arrived at night after 9:00pm and asked for parking and parking in full at the hotel even though we requested parking at hotel prior to arrive as my daughter is Autistic and an special needs person. We asked for nearest parking and we have been told by the checkin staff at the reception we can park on the single yellow line leaving residential parking area slots as it is weekend and the parking is free after 8:30pm on Friday night till Monday morning. We did and we didn't took our car out [censored] we are using the public transport in the London. When we checked out and tried to leave we saw a penalty notice given on saturday for parking charges. We asked the manager in duty at park plaza hotel at the reception named Mr Keiron and he took all the details and copy our parking charge receipt and said his manager will contact us within 24 hrs. We came back on the same evening to check about the same with Keiron and he said the manager in duty is Ms Chona Yenogacio who needs to check and answer and this is all happened on 4th september. I have also asked do I have to pay the charges but it is suggested that I wait for Chona Yenogacio reply. I called next day to see the progress and there isn't any udpate I spoke to a person called Ms Gwen at the hotel customer service and she also mentioned that manager needs to check and provide an update this is all happened on 5th September and 6th September, I called the hotel again on 7th September to gete ab update and no answer, I spoke to guy called Mr Abdi Qaltb and he sauggested that he has send an internal email regarding my query and Chona Yenogacio will reply as soon as possible and we waitid for 3 weeks and there isn't any reply and we got a message from parking fines department that there is an outstanding payment we then tried checking with hotel on 27th September and same again they said Ms Chona Yenogacio will reply and sort it out and I clearly mentioned due to the delay we nw have court summons and we now need to pay 70% extra on parking charges and atlast on 29th Septemeber Ms We have stayed at your park plaza waterloo hotel on 2nd september 2022 for 2 nights to celebrate my daughters birthday in central london. We arrived at night after 9:00pm and asked for parking and parking in full at the hotel even though we requested parking at hotel prior to arrive as my daughter is Autistic and an special needs person. We asked for nearest parking and we have been told by the checkin staff at the reception we can park on the single yellow line leaving residential parking area slots as it is weekend and the parking is free after 8:30pm on Friday night till Monday morning. We did and we didn't took our car out [censored] we are using the public transport in the London. When we checked out and tried to leave we saw a penalty notice given on saturday for parking charges. We asked the manager in duty at park plaza hotel at the reception named Mr Keiron and he took all the details and copy our parking charge receipt and said his manager will contact us within 24 hrs. We came back on the same evening to check about the same with Keiron and he said the manager in duty is Ms Chona Yenogacio who needs to check and answer and this is all happened on 4th september. I have also asked do I have to pay the charges but it is suggested that I wait for Chona Yenogacio reply. I called next day to see the progress and there isn't any udpate I spoke to a person called Ms Gwen at the hotel customer service and she also mentioned that manager needs to check and provide an update this is all happened on 5th September and 6th September, I called the hotel again on 7th September to gete ab update and no answer, I spoke to guy called Mr Abdi Qaltb and he sauggested that he has send an internal email regarding my query and Chona Yenogacio will reply as soon as possible and we waitid for 3 weeks and there isn't any reply and we got a message from parking fines department that there is an outstanding payment we then tried checking with hotel on 27th September and same again they said Ms Chona Yenogacio will reply and sort it out and I clearly mentioned due to the delay we need to pay 70% extra and finally I got a message from Ms We have stayed at your park plaza waterloo hotel on 2nd september 2022 for 2 nights to celebrate my daughters birthday in central london. We arrived at night after 9:00pm and asked for parking and parking in full at the hotel even though we requested parking at hotel prior to arrive as my daughter is Autistic and an special needs person. We asked for nearest parking and we have been told by the checkin staff at the reception we can park on the single yellow line leaving residential parking area slots as it is weekend and the parking is free after 8:30pm on Friday night till Monday morning. We did and we didn't took our car out [censored] we are using the public transport in the London. When we checked out and tried to leave we saw a penalty notice given on saturday for parking charges. We asked the manager in duty at park plaza hotel at the reception named Mr Keiron and he took all the details and copy our parking charge receipt and said his manager will contact us within 24 hrs. We came back on the same evening to check about the same with Keiron and he said the manager in duty is Ms Chona Yenogacio who needs to check and answer and this is all happened on 4th september. I have also asked do I have to pay the charges but it is suggested that I wait for Chona Yenogacio reply. I called next day to see the progress and there isn't any udpate I spoke to a person called Ms Gwen at the hotel customer service and she also mentioned that manager needs to check and provide an update this is all happened on 5th September and 6th September, I called the hotel again on 7th September to get an update and no answer, I spoke to guy called Mr Abdi Qaltb and he suggested that he has send an internal email regarding my query and Chona Yenogacio will reply as soon as possible and we waitid for 3 weeks and there isn't any reply and we got a message from parking fines department that there is an outstanding payment we then tried checking with hotel on 27th September and same again they said Ms Chona Yenogacio will reply and sort out our problem finally got email with apologies saying it is our mistake we have to pay parking charges as they dididn't do anything which they could have said 3 weeks back and I could have paid only £60 and now I have to pay £160 with a court summons! we have very very ill-treated and mislead and also betrayed by giving a wrong information by your hotel staff. This is very very disappointing. Please train your staff and provide correct information to your customers and do not make thier lifes miserable and give them a worst experience as we all expect a minimum respect and correct information when we visit a prestigious hotel chains like your and that too in a city like London.

The fire alarm went off at 8:45pm on Sept 12th 2022 and the entire front staff was oblivious to what was happening carrying in as normal. We were asleep and had to wake up and no one had any information on where a safe exit would be all we were told was don’t use elevator. We were scared that there was a true fire and no one had any information. The manager did nothing to keep the guest informed or comfortable it was a terrible experience! We also had breakfast and it was a horrible experience the waitress put her had over her head and said she was so stressed!

My emails to Riverbank Park Plaza during a stay in August - the last being:

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Invoice from Park Plaza Riverbank London4

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Sent

[protected]@pphe.com

To:

[protected]@yahoo.co.uk

Fri, 12 Aug at 17:17

Dear Mr Jones,

Please find attached the invoice from your recent stay at Park Plaza London Riverbank.

Please do feel free to contact us via phone or email, should you have any questions about this invoice.

We thank you for staying and hope to welcome you back to a Park Plaza Hotel soon.

Kind regards,

Park Plaza London Riverbank

For the best rates online, please visit www.parkplaza.com

Park Plaza London Riverbank

T: + [protected]/ F: + [protected]/ [protected]@pphe.com/ www.parkplaza.com

pp_uk_folio_enlogo258278421

.pdf

88.9kB

joanne jones

To:

[protected]@pphe.com

Fri, 12 Aug at 20:13

I’m sorry but the manager of the Park Plaza embankment promised that I had already been refunded as I turned up to no reservation at all after 12 hours of work and on my own without any means to get a hotel and as a silver member plus I’ve just spent a whole week and more historically with you. Please reconsider - none of this was my fault let and took time to sort out and I would have been a stranded.

Joanne

BLU RADISSON HOTEL CRETE

To whom it may concern

We arrived on the 2nd of August at the Radisson Blu Beach Resort, Milatos Crete at 2pm. We checked in and were given a map, one key card and 3 vouchers to enable us to eat in one of 3 a la carte restaurants. This came as a bit of a shock as it was advertised as an all inclusive with a choice of and I quote " Michelin-level recipes at one of our 6 unique restaurants ". We thought that there must have been some mistake and thought nothing of it at that time. We were then escorted to our room by a golf buggy which I must say was a bit of white knuckle ride and more like a theme ride than a gentle transfer, informing us of where things were located at high speed. We were shocked to see that we were located up a loose gravel road on the outskirts of the resort. We eventually got to our villa and discovered there was a water leak outside our front door with an awful smell. We were told this was being dealt with. On a quick inspection of our villa we found the room to be dirty with dead flies and cobwebs. In the bathroom there was pubic hair on the floor and the shower was smelly,there was also hair on the walls and floor. Our private pool was dirty with a green sticky band around the edge. The water level had dropped quite significantly and the pool was dirty. There was a dirty towel at the bottom of the pool.

We left the room and reported it to reception and asked for it to be cleaned or if we could be moved to another room. We were told this was not possible. Feeling totally fed up we asked reception where we could get something to eat and were told to go to the Mosaic Brasserie only to find extremely limited food and literally cold scraps left in the trays. This was totally unacceptable. We asked where else we could go and get something to eat and were directed to Olivia's bar, once again only to find dry pizza in a clear broken plastic box with flies buzzing around in it. The only other thing that was available were some potato chips.

At this point my partner was in floods of tears and wanted to leave the hotel. I tried contacting Love Holidays but could only at this point communicate with a live chat robot which informed us to firstly contact the manager of the hotel. I went back to reception and complained again and requested to speak to the manager. We were told we could only have an appointment with him at 5pm. In the mean time we tried to speak again to Love Holidays who then contacted the hotel. This made absolutely no difference. We still hadn't eaten and asked if we could pay for some food, again this was not possible. We went back to reception at 5pm and were then told the manager could not see us now until 7:30pm. Our room was still dirty and we had still not unpacked. We had lost the whole of the first day of what was meant to be a 5 star experience. There was a lot of people complaining at reception for similar reasons which made us feel even worse. There was no one that could help us. We were told to go and book our restaurants for the week. Arriving at that desk to make our reservations we found out that the earliest reservation we could make was Saturday 6th of August. It was Tuesday 2nd August. We were outraged that we had paid all this money for a 5 star hotel and were unable to eat apart from the buffet, speak to a manager or unpack our luggage due to the room being in a filthy state. We eventually got to have a meeting with the manager who hushed us into a corner of the reception and sat us down. We explained what we had experienced in the few hours of arriving only for him to say in an aggressive tone that they are under staffed and are fully booked. ' what do you want me to do', as if this was an acceptable excuse. His solution was to try and get us into some restaurants for the missing days. It was just totally shocking. We showed him pictures of our filthy room, the water leak, the pool etc, which he took copies of. He said he was going to send in cleaners and maintenance. Several hours later one cleaner turned up with one cloth. It was a total joke. Not once in our 7 night stay did our bed get made. No clean sheets. The tea and coffee did not get replaced in the room and we had to drink out of paper cups. They also did not get replenished. The entire experience was just totally devastating and absolutely wrecked our holiday. We did not use our pool once during our stay. The towels were not replaced and were left there all week hanging outside. On the one evening we went to eat at On the Rocks BBQ, which the manager had supposedly organised we were turned away as the staff had no knowledge of this and we had not been given a voucher. It was extremely embarrassing as we had to wait to one side until someone managed to confirm that we were allowed to eat. Total shambles. Ruined our night. After this experience we decided to get taxi's into the next town, Sissi to find restaurants so we could eat. We did this for 4 nights paying for food and taxis until we were able to get something organised at the hotel.

The pool was eventually cleaned on day 5 and the towel finally removed. At this point I attempted to go for a swim in our pool at last, however on taking hold of the steps I discovered they were entirely broken as I fell sharply, hurting my neck and back. On examination the steps into the pool were broken and loose where the base was rotten and had become totally detached.

We have stayed in many 5 star resorts around the world including all inclusives but this was just horrendous. I have never experienced anything like this. It ruined our holiday and we were so pleased to get home.

To conclude our holiday was a sub standard, dirty and disappointing experience, in fact it was a health risk.We have taken photos and videos to prove all of this, which are included. In light of the whole dreadful experience we require a full refund.

We await your urgent response.

URGENT NOTICE

Dear Fire Officer / Radisson Hotel Safety Officer,

Please be advised I wish to express my concerns in respect of the Fire Extinguishers at the Radisson Blu Hotel, Letterkenny and to that end I herewith detail my reservations as follows :-

1. There are extinguishers here where labels are placed on top of each other and the extinguisher is clearly identified as having to be replaced yet remains insitu.

2. I have reservations about the information displayed on the labels and the missing chronological years since the “birth date” of the cylinder – trackability is unclear

3. Fire extinguishers are clearly labelled “ on loan” and seemingly have their pins & tags missing

4. Test discharge protocols ( 3 Years ) were not identified nor were they consistent for the type and time period as stipulated in the regulation clause specific to this particular item

5. All types of fire extinguisher should be considered under the European Pressure Equipment Directive. This requires that all extinguishers undergo a Pressure Test and Refill, 10 years after manufacture and every 5 years subsequently. Any units that are not practical or feasible to be Pressure Tested and Refilled, should be replaced at 10 years old. On checking “birth dates “ on extinguishers I found ones going back as far as August 2010 which alarmed me and kept me up the night for fear this building was being covered by a paperwork and tick box exercise instead of taking fire safety seriously by looking at the actual equipment in pedantic detail like I did. Indeed I said to Damian the hotel representative that “ you can sign a duck off to the moon but the fact of the matter remains he will be aeronautically challenged” so really just because you got your service provider to sign things off doesn’t necessarily mean it’s a correct fact based now on my findings.

For the record I spoke to Damian at the hotel and raised my concerns in terms of the Fire Extinguishers and asked to see the Annual Fire Extinguisher Certificate and quoted reference IS291 2015 but was told the computer was down so he wasn’t able to provide comfort on the certificate being available for inspection. Furthermore, I was followed up to the 3rd Floor where I was in residence and in the corridor Damian actually said “ I would be wasting the Fire Officers time bringing this to his attention” and indeed I said I would be quoting him on this comment because this was wreckless disregard for fire safety in my book.

Please file this correspondence for record purposes as it may be later relied upon in another forum.

Kind regards

Robert O' Kane FCIOB CMgr FBEng. FIIRSM Dip.Forensic Sc.

Chartered Consultant / Quantity Surveyor