Motel 6’s earns a 1.1-star rating from 1035 reviews, showing that the majority of guests are dissatisfied with their stays.
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Horrible management and horrible living conditions
I stayed at the one in Las Vegas on dean martin they are full of roaches and has mold everywhere in there they will not refund you your money they only will try to give you 20% off. I literally had roaches crawling on me in the bed and had to be moved not once but twice my daughter got sexually harassed while changing rooms at 3 am in the morning and with all my complaints they still wouldn’t give me a refund. I paid for 2 weeks for nothing. But I watched them refund a lady her money because she had to clean her own room. The management here is so full of bs I wouldn’t recommend this place to a homeless person.. DONT EVER STAY HERE!
Recommendation: 5085 south Dean martin DONT EVER STAY HERE!!!
My family and I came in from California we stayed here several times they put us in a room where it was roaches all over. We woke up to roaches crawling on us In the bed they we had to move rooms in the middle of the night they didn’t wanna give us a refund but I watched them give this other couple a refund because they had to clean their rooms. The management here sucks their attitudes to the situation was nonchalant to the situation. The other occasion they put us in a room that smelt very horrible like athletes feet and sex the smell was so bad security couldn’t even step inside the room all the way she tried to get some stuff for us to spray but that didn’t help. The room had mold in it and roaches in this one as well and still no refund we had to move another time and this was at 3 am in the morning as we were moving out things my youngest daughter was sexually harassed by a guy which sent me over ther edge and still they did nothing. But because we were making complaints about them they put us on a DNR because they didn’t wanna give us our money back. My face is broken out due to being there and my kids skin has broken out as well. I WILL NEVER STAY AT ANY MOTEL 6 ever AGAIN!
Don’t ever stay at this property I don’t recommend this place to even a homeless person
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Pros
- Affordable room rates
- Nationwide locations
- Pet-friendly policy
- Kids stay free
- Free parking facilities
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Cons
- Basic amenities and services
- Inconsistent room quality
- Limited on-site facilities
- Noise and cleanliness issues
Motel 6 Complaints 1034
Refund
On September 26th I called the hotel from the airport because I miss my flight Itold I told them that I had a dog he said that that would be a $50 deposit and that I would be refunded. The next morning before I left I talked to a woman at the desk about my refund she said if the room was clean and everything was okay that I would get the refund and it was no problem so what is going on over there why are they saying that they give refunds and saying I was paid a $50 deposit I called the number on my receipt and she said that they told her they don't take a dog deposits and that therefore there's no refund I think it's really ridiculous to pay $190 to a motel 6 it just it's insane
Desired outcome: I would like to refund that I was told about this is so weird I can't believe this is even happening
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Motel six atascadero
I've been staying at Motel 6 in tascadero, California. Isn't, any water pressure no hot water the air conditioners don't work. The fans don't work. They cant offer any fans for help, The manager is rude and the people that work here. Don't know what to do. They just keep saying they'working on it. Then. They move me to another room. The room is dirty. The...
Read full review of Motel 6 and 2 commentsRooms
2-22-2024 Time: Approximately 3:00 PM-We made reservations for my grandson Elijah Heath. When we went to the assigned room there was trash in the room and the bed was not made. He returned to the Front Office and informed the desk clerk of the situation. He was given another and this room had an eating table and one chair for the table. There was no...
Read full review of Motel 6Is Motel 6 Legit?
Motel 6 earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Motel 6. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Motel6.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Motel6.com you are considering visiting, which is associated with Motel 6, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Motel 6 is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Motel 6 website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Motel 6 has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 1034 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the motel6.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to Motel 6. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
My footsteps are too loud???
I checked into Motel 6. At six pm on friday feb. 2 2024. I made my reservation online. When I went to the office to check in the fromt desk associaye was Very unprofessional. She had a friend there with her, whom she continued To laugh with while i was trying to check in. When I walked in she called me by a different name. Assuming that I was somebody that...
Read full review of Motel 6Office
I worked for your company for 1 week at your job got sick do not have phone but did notify the office and coworkers have meesages from meessenger where tried to communicate when went two days later to take recipt from doctor and medicines the manager debbie and kamlesh told me my sevices where not needed anymore I notified her then I needed my check for hours worked and she had 72 to issue me my funds for work and she said no I need to be paid and also to report the problem of the jobshe knew when I started working there was no phone for me that I would communicate through facebook messenger she even sent me the friend request to do so but yet to this day has failed to check the messages from when I notified her of the illness nor to pay me my last day of work was on last friday and its been well enought time to be paid
Claimed loss: my whole week of work for at 9.50 an hour
Desired outcome: need to get paid . when i went in to work in following day the manageers had another girl tell me i would no longer work
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Rooms and staff (managers)
Me and my family paid for this room for 2 weeks were from california they are completely bs here the first night they put us in a room where we woke up with roaches crawling on us the managers in the off are completely incompetent fools my children had to be moved at 3 am to another room. We asked for a refund and they didn’t give it to us but I watched...
Read full review of Motel 6Lack of Parking
I reserved (and paid for) a room at the Austin Airport Motel 6 for October 13, 2023. When I arrived I found a completely full parking lot. The closest place to park was in another lot at the bottom of the only hill in the Austin Texas metropolitan region. Owing to some mobility issues I couldnt safely walk up the hill. I asked for some assistance. They wouldnt help me. I had to go to another hotel and pay more. The staff billed my card anyway. Their "customer service" completely brushed me off.
Desired outcome: I would like my money back
Stay at Motel 6 carson, CA
This place is a total SCAM! When we arrived at Motel 6 after delayed flights and a 9hr trip, we were greeted by two men in the lobby chatting and on their cell phones. My boyfriend informed the employees that we needed to check into our room. “AJ” at the front desk replied, “not here you are not, come back at 3pm.” Despite having pre-paid reservation...
Read full review of Motel 6Everything
I placed a reservation from 10/15 to 10/17. I was happy that I didn't need to give my card info to hold the reservation. We arrived around 11am after a 22 hour straight drive. There were plenty of open rooms and yet, despite what they said on the phone, the attendant refused to help us as it was not 3pm check in time. So we went elsewhere. Then I received notice that they tried to bill my card for cancelling the reservation when they clearly stated no charge would happen. The attendant was rude and spoke very little English.
Desired outcome: An apology would be nice
Invasión of privacy by an employee
I book a room 0ct 4 2023 at the San Jose airport location, everything was going well until, the guess of next room started spying on me true the double door, and from the TV since both TV are in the same wall, there are gaps and true de holes where the cables go on he looks at me, also hitting my door and hiding in the room, the next day I complain to...
Read full review of Motel 62nd articles on the same conversation
My name is Hugo Paniagua and I'm deaf. I moved to Utah city from Reno Nevada, a few days ago and I did reservation Motel 6 Beaver UT and today too, and also, I paid for extend for another night, but the lady in front desk was very rude and yelled me for no reason. I'm communicate with them by wrote on the paper and out of nowhere the lady started yelling at...
Read full review of Motel 6room unsafe
Motel 6 1101 N Temple Av Starke FL 32091
I rented a room to get out of the path of the hurricane. We stayed one night. We did not sleep, too busy killing roaches on the walls floors bathroom sinks drawers and to stay awake so we do not burn up. No smoke alarm in the room. Supposed to be smoke free but there was a used ash tray left in the room someone tried to clean, bathtub was dirty, room stank. No smoke alarm, burn holes in blankets. Would not give me a different room. I want REFUNDED $100
Desired outcome: Refund the money. Oh, and now may need to pay my medical bills. I have gotten a respiratory issue from staying in that unsanitary, smokey, unsafe, stinky room.
Never got any service at Motel 6 off I-90exit 59 in Rapid City, So. Dak.
We stayed at Motel 6 off of 59 in Rapid City So. Dak. &It was the worst motel we've ever stayed at . Light's didn't work over the sink or in the shower an tolite room. No phones, no microwave no fridge. I stripped the beds an they was the dirtiest mattress that had pee all over both beds. We paid for 4 nights
before we seen the rooms an couldn't get our money back, instead they gave us 2 certificates for staying at any Motel 6 we was on our way back to North Carolina an stopped at mound City Mo. or St. Joseph, Mo. an they wouldn't except the certificates. Either we get our money back.
Desired outcome: Either we get our money back or we'll spread the word between all our family's which is quite large.
My car was towed by motel 6 hired tow service for not displaying sticker
On Thursday night, June 20, 2023 when I checked into Motel 6 in Sparks, NV I was given a card to place in the window of my car. I was advised that without the sticker in evidence my car would be towed away. The management took down the information on my car verbally and wrote down the make, model, year, and color, declining to take down the plate number.
In 50 years of heavy business travel, 2.6 million miles of driving and over 2,000 motels I have never heard of anything so arrogant, bullish, and taunting of legalities. Had I taken that threat as anything but verbal leverage I would have turned around and walked out.
Friday morning at 7:30 I discovered the card on the desk in my room and realized I had brought it in with the room key and forgotten to place it in my car. I quickly did a status check on my car and it was indeed gone. I went to the office and was told my car was towed, and I was given a phone number of a tow yard 2.6 miles away. I also did a visual check of the cars in the Motel 6 lot and found 4 cars at that moment without cards showing in their window.
I am nearly 77 years old. I drive a 2017 Prius that is immaculate. It gets washed three times a week. I am in therapy for major surgery on my ankle due to a multiple break requiring 2 plates, 9 screws, and 18 staples exactly 4 months prior to Motel 6 towing my car from their own lot while I slept in their room. I recovered my car within 2 hours, paid a $250 fee, rode regional transit and walked about a mile.
The Tow Truck Company of Reno is hired by Motel 6 to tow cars from their lot. The proprietor of Motel 6 said they check every 30 minutes for cars without a card in their window. The towing service is required to have every car signed off by the management before they tow it. The
Motel 6 management knew I was sleeping in their room when they signed off my car to be towed. They made no attempt to alert me.
Motel 6 has been my mainstay for over 50 years, way before Tom Bodett started leaving the light on for me. A night's stay was $6.95 when I started with Motel 6. I would like to give Motel 6 the opportunity of compensation of at least the room fee and a few comp nights, and reason to ever set foot on any of their properties again. I would much rather that than to go to court. Copies of this letter will go to various legal services and social media.
Desired outcome: Refund and a few comps, legal action pending.
Bathroom amenities and cleanliness of bathroom
Stayed at the one that's off of I95 in Manassas Virginia on Dewey Rd I believe. The shower had an extreme amount of Mold.There was a used wash cloth hanging in the shower from previous guest. No amenities in the bathroom. Went to front desk for amenities and was charged an extra fee for those. No I did not complain to front desk about the room as it was late at night and I was extremely tired and wanted to get some sleep as I was traveling by car from Pennsylvania to Flordia. I didn't use the shower because of not being clean. I washed up using the sink and a washcloth. Very disappointed as I have worked in the hotel business for over 20 years and stayed at plenty and have never experienced this before. I should have taken pictures and complain then
Motel 6 locations in Nevada
My husband and I are seasoned travelers and this last month-long travel vacation was nothing new for us. We have stayed at many of your locations across the country and have had good stays, however on this trip it unfortunately, was the complete opposite.
Third night on the road put us in Ely, Nev. at your location at 770 Ave. O, Ely 89301. We have stayed at this location several times as it is on our north-south route from Calif. to Ida. Husband went in to book the room, asked for ADA qualified room on ground floor. Clerk said they only had one available so he booked it. I moved the car around to the number and he went in to look at it. Came out immediately and said it was not an ADA room. He went back to office to cancel the booking and was told he could not get a refund and cancellation until 11:00 pm since the manager had to do that and she was not available until then.
We moved on to find a wonderful motor court on Ave. I. We did go back the next morning and get confirmation of the cancellation. The Staff at this location was neither friendly nor accommodating and the motel itself was in a very sad state of repair.
Fourth day on the road put us in Elko, Nev. at your location at 3021 Idaho St, Elko, Nv. 89801, early in the day. Again Husband went in to book the room. Oddly enough the clerk said they only had one ADA room and it was currently being cleaned, would be ready at 3:00 pm, so he booked the room. We went to find some lunch, gassed up the car and returned at 3:00. Not only was it NOT ready, there was no one available to clean it up AND after looking into the room, it really was not in compliance with ADA requirements. So to say the least, we cancelled that room again and moved on to another Motel down the street. We will NOT be stopping at any Motel 6 locations in our future travels, neither will we be recommending Motel 6 to our friends and relatives that travel.
Both of these locations were badly in need of repair and repainting and as a Qualified retired Customer Service Expert - Trainer, your staff and front desk employees need some major training in good customer relations or I can envision Motel 6 going quickly down the drain.
Desired outcome: At best, I think some sort of response from someone in your "customer care" department.
Condition of room.
My wife and I stayed in a Motel 6 in T or C, New Mexico, May 30, 2023-June 1, 2023. The tub faucet was nearly impossible to turn on and for the elderly that's bad. The towels were stained. The wash clothes had holes in them. There was blood spots on the floor, sheets and walls. One can only guess why. There was no comfortable furnishings. No sofa or...
Read full review of Motel 6Service
Room Issues - Tissue/paper stuffed where the sprinklers should be. - Smoke alarm didn't work/broken. - 1/2 of the stove top cracked and didn't work. - Bathroom fan broken. - Terrible roaches the last 4 months of my stay. - Cleaning staff Did not clean well - used towels connected to brooms to mop the floors. - Bathroom tile grout caked with dirt, scrubbed...
Read full review of Motel 6Refund
Hello, I had a horrible experience at a Motel 6 located at 2145 E Harbor Blvd on May 17th, 2023. I have been staying here on and off, I always register w/2 adults IDs & for some reason they were not allowing me to stay there or the Johnson location (which I had paid for for the following night May 18th) & said that I would be reimbursed. I called to find out w/the General Manager, she treated me in a very rude manner, she even hung up on me. I was very Surprised and disappointed of her behavior as a General Manager. I still have not been reimbursed. I would like to speak to someone who actually cares about how the customers get treated and to answer my questions that she was unable to answer please.
Desired outcome: Reimbursement
Customer service, following the laws
On April 23rd 2023 I was to stay here as I was having a surgery at the hospital across the street. Before I got there, my brother had come to help me. Minding his own business. Legally parked with FL disabled license plates. He was approached by two plain clothed, (no uniform, no name tag) scowling women that did not identify themselves as employees and...
Read full review of Motel 6About Motel 6
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Overview of Motel 6 complaint handling
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Motel 6 Contacts
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Motel 6 phone numbers+1 (800) 466-8356+1 (800) 466-8356Click up if you have successfully reached Motel 6 by calling +1 (800) 466-8356 phone number 0 0 users reported that they have successfully reached Motel 6 by calling +1 (800) 466-8356 phone number Click down if you have unsuccessfully reached Motel 6 by calling +1 (800) 466-8356 phone number 0 0 users reported that they have UNsuccessfully reached Motel 6 by calling +1 (800) 466-8356 phone number+1 (800) 899-9841+1 (800) 899-9841Click up if you have successfully reached Motel 6 by calling +1 (800) 899-9841 phone number 0 0 users reported that they have successfully reached Motel 6 by calling +1 (800) 899-9841 phone number Click down if you have unsuccessfully reached Motel 6 by calling +1 (800) 899-9841 phone number 0 0 users reported that they have UNsuccessfully reached Motel 6 by calling +1 (800) 899-9841 phone number+1 (972) 360-9000+1 (972) 360-9000Click up if you have successfully reached Motel 6 by calling +1 (972) 360-9000 phone number 0 0 users reported that they have successfully reached Motel 6 by calling +1 (972) 360-9000 phone number Click down if you have unsuccessfully reached Motel 6 by calling +1 (972) 360-9000 phone number 0 0 users reported that they have UNsuccessfully reached Motel 6 by calling +1 (972) 360-9000 phone number+1 (972) 716-1300+1 (972) 716-1300Click up if you have successfully reached Motel 6 by calling +1 (972) 716-1300 phone number 0 0 users reported that they have successfully reached Motel 6 by calling +1 (972) 716-1300 phone number Click down if you have unsuccessfully reached Motel 6 by calling +1 (972) 716-1300 phone number 0 0 users reported that they have UNsuccessfully reached Motel 6 by calling +1 (972) 716-1300 phone number
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Motel 6 emailsonline@motel6.com100%Confidence score: 100%Supportgroupsales@motel6.com82%Confidence score: 82%salesguestrelations@motel6.com79%Confidence score: 79%communicationmy6appfeedback@motel6.com78%Confidence score: 78%support
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Motel 6 address4001 International Parkway, Carrollton, Texas, 75007, United States
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Motel 6 social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 22, 2024
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