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CB Airlines and Air Travel Qatar Airways Horrendous customer service
Qatar Airways

Qatar Airways review: Horrendous customer service

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7:46 am EDT
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The worst customer service i have ever experienced in my life. I have previosuly travelled with Qatar and was very happy but this experience has made me wish I had never booked again with Qatar. My family purchased five tickets to Europe from Australia, one business class, and my parent-in-law purchased 2 tickets. Over 30k worth of tickets.

#SNG3D7

A mistake was made on one of the ticket names of our booking. We called back 3 hours after the booking was made as soon as we realised the error, and we were told someone would call us back within 24-48 hours. This never happened. We have spent over 35 hours dealing with this and it's still without a resolution. We have endured endless lies from 15-20 different people telling us they would look into the case or check with a supervisor but each time they did not call back so it was obviously just a way to get us off the phone every time, We have had several Qatar agents place us on hold for over 30 minutes at a time only to hang up on us after 2 hours. This is absolutely disgusting behaviour & from what is considered one of the best airlines in the World. How can Qatar possibly have such terrible customer service & an absurd process whereby only one contact number is available and after being given the run around time and time and time and time again, the agents do not honor their "promise" to call back. So, once again we are forced to ring the same generic number & speak to a new person each time, reliving the exact same conversations over again with again more "promises" to help and find a solution and once again "promises" of call backs which never happen.

The worst part of the entire ordeal is that we received one call from Qatar advising that Qatar would on good will for the terrible situation we had faced. This was not honored & we were later told that this was not the correct information, which was once again a lie. This is truly immoral behaviour which we could never imagined, especially from an Internatinoally renowned airline.

Desired outcome: I'm not sure anything offered could make up for the time wasted and immense stress this ordeal has cause my family.

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  3. Qatar Airways emails
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    Qatar Airways Tower, P.O. Box 22550, Doha, Qatar
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