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Dear support services manager
I was very hesitant to write this email due to the accumulated disappointments with your company which is supposed to be one of the best if not the best airline with no competitors
I and my wife are retired physicians had total of two long trips with Qatar Airways the first one we were amazed about the ground and inboard services
1- Unfortunately at the end we had a problem with the luggage ( lost and mishandled) , i filed a complaint with the ground services at the airport followed by another complaint directed to your customer services ( case reference: 2079738 - L7B6D8 ) i was told someone would contact me in this regard , unfortunately it did not happen
2- At the check-in counter for the same flight i gave our frequent flyer number with Turkish Airlines to be considered for the whole trip and sectors but as you can see on the attachment the frequent flyer number was included only in 2 out of 6 sectors the others remained blank
3- Our second and recent trip ( PNR = LSIGAG ) was also complicated by
A - Wrong frequent flyer number despite giving the check-in staff our Qatar airways privilege number, i assume the number he included was belonging to Finnair ( we have no idea what is that ) where are our point ?
B - We booked a wheel chair for me and my wife for the whole trip , unfortunately after our flight from Montreal landed in Doha we asked the flight attendance to confirm that the two wheel chairs are ready , she answered " yes " but we have to walk only 10 steps after exiting the aircraft , in fact there were 3 serviced wheel chairs , we showed the supervisor our boarding passes indicating the booking he refused allowing us to use the service, we told him we can wait but he insisted that the wheel chairs will be available outside the tunnel , hardly we could walk that distance , he asked us to wait until the Gulf car comes and take us to the gate ,i told him there is no time since our flight to Jeddah will be in 30 minutes , the guy was prioritizing other passengers intentionally , i was very angry and asked him to see his supervisor , he said there was no supervisor as i wanted to take his name from the badge hanging on his neck he hided the Badge very quickly and refused to give me his name , i am attaching photos of the guy , you will see no badge , at the end he sent us with a car after he talked to the driver in their language , the driver saw our boarding he confirmed he will bring us to the gate of the flight of Jeddah but he dropped us at the wrong gate of a flight to Riadh ...etc at the end we arrived to the gate minutes before take off
C - At home we realized that one of the 4 bags was damaged like the year before ( All bags were collected and brought by our driver this is why we did not file a complaint after this long trip)
I attaching the boarding passes of the two trips to confirm the wrong and missed frequent flyer numbers as well as photos of the bad employee to investigate the many incidences
