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PNC Customer Care Service

PNC Financial Services Group, Inc.

One PNC Plaza 249 Fifth Ave
United States - 15222

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PNC Complaints & Reviews

PNC / Mortgage loan number 8000260818

Douglas Murawski on Nov 29, 2016
I have been trying to work with PNC Mortgage since early October of this year to have my October Mtg Payment be deferred to the end of the loan. I am totally unsatisfied with my results of spending hours on the phone with no satisfaction. I was transferred to numerous people and a few...

PNC / Customer service for personal account

customer 1234 on Nov 28, 2016
11/22/2016 11:30 AM New Zealand Time I was in a foreign country and I needed cash. My CC company needed to route to my banking account to transfer money. I called PNC to get my personal account details. As such, the "Lovely lady" whom I had the "Pleasure" of working with 1) Could not keep...

PNC / Class action lawsuit - yes! Mortgage loan process slow and maybe unlawful

DSM9110 on Nov 19, 2016
Nov 2016 - I wish I had looked first at the online reviews. Maybe I would have suspected that after we’d passed the first "30-45 day” close mark, and two other dates, that the process would be the nightmare described by others. The documentation re-requested by their underwriter was uncalled...

PNC Merchant Services / Clover Go

Daria07 on May 27, 2016
William S. Demchak PNC Merchant Services Two PNC Plaza 620 Liberty Avenue Pittsburgh, Pennsylvania 15222-2719 Dear Mr. Demchak, I am writing a letter addressed to you because I have not had successful conversations with Wendy Hampton and her boss Elaine. A week ago today I asked Elaine...

PNC / refusal to listen

Cara Montford on Apr 29, 2016
On 4/30 I was calling to report an incident of fraud. Last month I was contacted through an online service I register with to provide childcare. The woman made a whole long story up. She didn't come when she said stating her mother died. She said she would be here in 2 weeks in the...

PNC / Account

Reviewer63776 on Jan 26, 2016
On 1/26/2016 i went to a PNC bank on 2414 Wycliff Rd, Raleigh, NC 27607.To make an deposit into my mother account.I did not have the account number however and had ssn/card number.I then ask the teller would she be able to look up my mother information with ssn/card nu, ber.She stated they...

PNC / Home Equity Line

Reviewer56931 on Jan 18, 2016
I closed this account by stopping by my local branch. I was given a statement I went to my other bank got a cashiers check and brought it back within an hour. Pnc kept the account open after I provided to the branch manager a letter that I was closing the account. They continue to charge...

PNC / Mortgage process taking way to long

Reviewer92370 on Nov 30, 2015
I started a mortgage process over 4 months ago, I was given a pre approval letter. At which point we found a house and started the mortgage process now going on 9 weeks. I keep getting the run around and still do not know if and when we are going to close or not. First they said the law...

PNC bank / Home Equity Line of Credit

Reviewer15035 on Nov 20, 2015
Home Equity Line of Credit - Account number:4489618320224661 bank records show that we have overpaid from March of 2012 till Nov 2013, a total of $3, 606.67. we requested several times from bank customer service to clarify how these extra payments have been refunded and if not refunded...

PNC bank / Mortgage calls saying they are collecting a debt before placing a lein.

granna11 on Nov 5, 2015
For the past several months PNC Bank has been calling telling us we are late on our payments. Yes, due the 1st but not late until after the 16th. They start calling around the 4th of the month. Today the 5th, they placed three calls. I answered the last one and told them this was just...

PNC bank / Business banking

Reviewer20250 on Oct 30, 2015
October 2015. I was so excited my small business account was about to be paid off. I received a coupon in the mail stating that my last payment would be electronically deducted from my account. It really was a payment a and a half of the last one. Here is what transpired: The coupon wa...

PNC bank / To provide a document showing I am the only person on my Home Equity line of credit

Reviewer58311 on Oct 12, 2015
Thursday October 8th. I called the phone number 877-526-3603. I ended up with a consultant who seemed very happy to help. After I explained to this person that I needed a document to show I was the only person on my Home Equity Line of credit. I was then forwarded to another person...

PNC / modification

laurznkids on Jun 27, 2015
I too tried over 12 times to get a modification. One desk would tell me I was fine And the next would foreclosure on me. I was sandbagged over 12 times.. Ginall PNc gCe me a payment log. I made 3 rd payment and because my husband who stole all the equity mist of the equity out a home...

PNC bank / Home Equity lin of credit issues

SKmetko on May 16, 2015
In September of 2012 I signed the paperwork to a Home Equity Line of Credit with National City Bank. They told me PNC had purchased them and that my account would transfer over to PNC. No big deal. Boy, I am regretting it now. I was told I could make extra payments to the principal and at...

PNC bank / rude

Phantasimous on Mar 7, 2015
My friend and I parked in the nearly empty PNC parking lot in a strip mall shopping area. my friend drives a large truck and there is still snow on the ground so its hard to fit into most of the tight spots. As we approach the store, an employee of PNC rudely accosted us and demanded that...


MikeATL on Feb 27, 2015
I had a VISA card issued by PNC bank. I signed up to pay my bill online. Little did I know that hidden in the fine print, they say that by agreeing to pay them online rather than mail a check I agreed to no statements ever being sent. I agree I didnt read each word in the long pages one...

PNC Mortgage / VA Refinance

Robert Jr on Jan 13, 2015
In November I called PNC Mortgage in Miamisburg OHIO, I filled out all of the information and was told my VA loan was going fine. Because my Original Mortgage was thru PNC, they were told that my Mortgage was not reaffirmed over 7 years ago. I was told no problem since it was going to be a...

PNC / Fraudulently held a cleared Check

I HATE PNC on Nov 22, 2014
I am so angry with Pnc they claim convenient banking HAHA NO WAY! My husband and I received two checks one in my name one in his! We deposited checks into our checking account so that funds would be available for our black Friday Christmas shopping ! They posted and were only available in...

PNC bank / Stole $100 from me

Greg in Pittsburgh on Nov 6, 2014
5 months ago, without notifying me by mail, email, phone or personal contact PNC Bank initiated a $20 per month "Calculated Service Charge Type Hd" against my account. I only process 2 sizable transactions per month and hence had not reviewed the account. A few days ago I received a...

PNC bank / Sign-up bonus is a joke.

Unhappy Customer #10000 on Sep 19, 2014
PNC will do anything to get out of paying sign-up bonuses. Also, employees do not give full and accurate information. I set my account up with Elka Jones at the 56th St branch in Indianapolis. She told me that I would quality for a $200 bonus if I direct deposit at least $2000 per month. No...

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