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I'm Steve McCormick we shop at your Omaha store in West Omaha, Ne,
We have (had) been loyal customers of yours in Omaha the past 10 years. I'm writing you because the check approval company you use is either to busy or really doesn't care to address their rude, unprofessional attitude.
It's the week-end so I'd appreciate a phone call to do a good job of explaining what transpired at your store.
So you don't think I'm just a dead beat who wants to blame someone or expect money from you... here's a quick over view.
I'm 77 years old, have a 830 credit score, no collections, no past due accounts never missed a payment and do not have any debt. I was attempting to purchase app $380.00 of PetSmart products Thursday. The lady took my info and I offered my drivers license and any thing she needed to verify my check. She ran my check through your verification system... declind.. she did it again... declind. I said what's this about she apoligized and had an [censored]'t manager try the process... declinded. At this point I'm pissed as are the 6 other customers behind me waiting to check out. I said is there a number to call these finanicial wizards? The Manager who was very nice dialed the number and after going through their "press this button" and "press this button" some hard to understand rep comes on the line. Of course they won't tell you why they decline a check.
I finally did get the check approval lady to say "their computer program denied my check because I didn't fit their PROFILE".
Well Mr. Petsmart I apparently don't fit your profile either and if these are the kind of people you pay to clear your checks Petsmart's profile might become another casualty of being to big to fail.
Steve McCormick
18375 Atlas Street
Omaha, Ne 68130
[protected]
[protected]@gmail.com
P.S. Tell your check service company their profile system sucks.
The date I attempted to pay Petsmart $385.00, I looked, I had over $20,000.00 in my account... Just info for their profile!
Claimed loss: My only loss is getting very tired of people not doing their jobs and expecting a computer to do their job & make their decisions.
Desired outcome: Fire your two bit check clearing idiots. Can you assure me their declining my check will not negatively effect my credit?Wouldn't that concern you?
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