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Hello
I have just looked at my points total and there is an issue. The last time I checked my points total it was 57,907, that occurred a few months ago.
I have not used any of my points so I was shocked that my balance is now showing 18,000 with a top up from you relating back to June 2023. I am short over 39,907 points.
I would appreciate it if someone from your establishment could contact me to see how I can have my points issue resolved.
In addition to my missing points I waited on the phone for 75 mins and then someone hung up on me. I then tired to do a live chat which stated 1 min and 06 second wait time and I was number 36 in the queue. I waited 30 mins and no one came on the live chat
Thanks
Jacqueline
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From: Petro-Points Rewards
Sent: Tuesday, August 22, 2023 5:35:10 p.m.
To: [protected]@HOTMAIL.COM
Subject: Petro-Points is back in action – earn and redeem today 🚘
View the online version
Hello Jacqueline
Let’s get right to the points
Previous Balance
15,833
Points
Adjusted Earn*
2,460
Points
New Balance
18,293
Points
Your Petro-Points account balance from June 23, 2023 has been updated, and your new total is shown above. Your adjustment amount is unique to you, and equates to roughly double what you would typically earn for the length of time our program was offline.
Update your password
The safety of your personal information is important to us, which is why we’re adding extra protections. The next time you login to your Petro-Points account, you’ll be prompted to reset your password. If you’ve already taken steps to update your password, you can log in using your new credentials.
In addition, we will be implementing multi-factor authentication to help verify your identity and prevent unauthorized access to your account. Please review the mobile number and email address associated with your account to ensure they’re current.
App-solute convenience is back
Petro-Points Card
Download the latest version of the Petro-Canada™ app to earn and redeem points quickly, and conveniently. With the app back online, you can now:
Review your points balance
Access your digital Petro-Points card
Fuel up and collect points using contactless payment
Start the car wash from the comfort of your car
Prefer a physical card? You can request one once you’ve reset your password.
Get a Physical Card buttons
Thank you again for your continued support and we look forward to your next visit. If you have any questions regarding your Petro-Points account, please reach out to our customer service team at [protected].
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Your Petro-Points balance as of Aug 15, 2023.
Desired outcome: To have my points replaced and bonus points for the hassle that endured to get intouch with your organization
