RaceTrac’s earns a 1.0-star rating from 522 reviews, showing that the majority of customers are dissatisfied with service and offerings.
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Milk borden's vs. Gvvalue milk
I recently purchased a gallon of milk on January the 5th, 2024 from the race trac store # 681, 1690 North Broadway ave. Bartow Florida 33830. Phone number [protected] I purchased a gallon of red top milk and it was GV Value in which that is Walmart brand. The lady working went back to the cooler and grabbed a gallon of Borde s milk in which is Borden'silk...
Read full review of RaceTracReeses cups
I shopped at the Racetrack in Davenport Florida. I saw some Reeses that were on clearance due to being Holiday Reeses. The tag directly by them said 2.99 Buy One Get One free. When I went to cash out it rang up 4.19. I then advised the clerk and another staff member here about this. They told me the 2.99 marking was for a different product. I advised them...
Read full review of RaceTracLotto tickets
Bought a lotto ticket at a racetrac can’t remember which one. It was a $20 ticket. I went to a different racetrack to redeem it and they stated once it wasn’t scanned at the other racetrac we can’t help you. Really rude about it too. I explained that’s not my fault. I can’t help someone didn’t do their job at a different racetrac but they represent racetrac...
Read full review of RaceTracIs RaceTrac Legit?
RaceTrac earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for RaceTrac. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Racetrac.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Racetrac.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Racetrac.com you are considering visiting, which is associated with RaceTrac, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
RaceTrac as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
RaceTrac website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While RaceTrac has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 522 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- RaceTrac protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to RaceTrac. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service
I stopped here the other night after work to get gas and play lotto. How and why would an establishment such as this size not have lotto paper. This is not the first time I was told this. The cashier said they ran out of lotto paper. I found that hard to believe. I decided to go down the street to Murphy’s instead and gas and play lotto. Another gentleman as well did the same. I Also notice the complaints go unrecognized but I’m filling it anyway.
Holds placed on debit card
10/11/23store# [protected]) reciept
3106 Roy Orr blvd
Grand Prairie Tx
10/09 Used outside truck fueling pinpad purchased &61.19 my card has hold for $142.97
10/11 Used outside truck fueling pinpad purchased $76 had hold placed for $350 and later debited my account that amount twice=$700
Have already called my bank and was told it’s RaceTrac doing.
Desired outcome: I want my money put back into my account as I am a small business whom uses these funds every day
Gasoline
good day all, please be advised that on or about Friday September 15 2023 at approximately 530pm i went to RaceTrac on 3020 NW 33rd Ave, Lauderdale Lakes FL 33311 and filled my car with premium gasoline. on Saturday September 16 2023 at approximately 12noon, the beginning of our day. the check engine light came on, the tire low light came on and the trac...
Read full review of RaceTracManagerment
Have worked for racetrac for two and a half years . Definitely can be fun but is a hit or miss with the store you are at . My current store made me hate working at racetrac overall . I come in early stay late and they take advantage of me constantly I get sick and medical issues come up they won’t accept my hospital papers they don’t write me up back to...
Read full review of RaceTracSupervisor/ manager
I was sitting outside with a friend of mine after we had purchased drinks and food and was being told we had to leave even after we bought stuff because it was about 2 am and we were being stereotyped. He said it didn't matter. This is the same manager we (friends of mine) are constantly having issues with. Next step is recording him and taking it to higher up. He obviously don't need his job.
Read full review of RaceTracStore #2585
Last night I went to store 2585 and got gas. Then I went onto the store to buy Blu tobacco pods. They had about ten packages on the shelf behind the counter. I tried to purchase 2. The clerk said that the pods were not in the system and I could not purchase them. I asked the manager why I couldn't and he said because he didn't put them out. Which was not a...
Read full review of RaceTracSpokesperson pushing mvq your id solution
Trying to reach RaceTrac to replace gas card. Ended up speaking to a foreign speaking person that I could not understand well. Then got scammed into signing up for MVQ Your ID Solution. BUT, he kept promising to connect me to RaceTrac customer service if I would listen to 1 more thing. Very deceiving and sneaky. I think this company should be investigated, shut down and charged with deception and theft.
Gas
I purchase gas at the Race Trac Gas station at the Cartersville, GA exit this morning around 930a. 5/27/2023. I pulled out of the gas station and got back on the highway. As I was entering the highway from the ramp, the truck made a strange noise, and the check engine light came on. I continued on home, and one block from the driveway, as I was turning the...
Read full review of RaceTracNo receipt tape and no response to complaint
I buy gas in the mornings at 5:15 am at the Racetrac in Yulee Florida. IT SEEMS TO NEVER HAVE RECEIPT TAPE. I called the store and spoke to a manager and he said sorry but nothing has changed. I wrote in a complaint already to the local store and not only did I NOT receive any response from anyone this morning the same thing happened. I try to print a receipt and it says it is printed but it is out of tape and doesn't print. One time it told me to go inside but I am on my way to work and never have time.
I try to save money by using this gas station but it is getting harder and harder for me to use it. I put my receipts in FETCH to try to save even more and it will not take receipts that I print off the website.
Desired outcome: Somebody to care, respond, and for God's sake start filling the receipt with tape.
Employee
Just an overall statement, I used to work for racetrac on east west west connector and the employees there are horrible. They harass people and are rude. I also witness several of them sexually harassing other employees but the managers were unwilling to do amything about them especially one in particular Hector Rosario. He will manipulate people and turn...
Read full review of RaceTracEmployee
This took place at the Racetrac on the corner of Oakridge Rd and John Young Pkwy in Orlando, FL around 1 or 1:30 PM during second shift.
A rude African American woman who is an employee there cursed at me and made racist comments towards me, a frequent customer. She was very rude and discriminated against me for asking if the fountain was working for the drinks.
I want this employee fired or I will be contacting my lawyer and suing for defamation and slander.
Desired outcome: Employee fired
Don't even waist your time , they apparently don't give a [censored] , I just came from one at 45th st west palm beach, Fl , what a cesspool to begin with , 24hrs? A lie , there were people in there playing around , girl came to the door , said they're not closed but she isn't letting anyone in ... They make Walmarts customer service seem like their Publix in the 1990s ,before DEI infiltrated businesses and customer service SUNK in most places , but this place takes the cake ... Like a lot of countries , Racetrack is a [censored]hole and mgmt couldn't care less
Employee
Date: May 1st, 2023
This took place during the second shift with one of your employees. They were very rude to me, a frequent customer. They cursed at me and called me names. I want her fired or I will be suing for defamation and slander. This took place at the Racetrac off Oakridge Rd and John Young Parkway in Orlando, FL
She made very rude and racist comments and discriminated against me. All because I asked a question about the fountain if it was working.
My number is [protected] and my email is [protected]@gmail.com
This employee needs to be fired or I will be contacting my lawyer.
Desired outcome: I want the employee fired or I will be suing for defamation and slander. She was very rude and horrible to a frequent customer that comes in almost everyday.
Hot dogs
I am sitting outside the store, it is 1:39 pm. I went in to purchase a hot dog but the drawer was empty. I proceeded to the next drawer but all the buns were as hard as rocks. This makes me skeptical about the freshness of the rest of the food. I eventually found a bun but it was cold. I informed the cashier and the response was a thank you, with no action taken.
Christina
Last week I went into the race trac on 484 to pay for my gas. The employee Christina was rudely calling guests to her register. When it was my turn she accused me of being slow and stupid bc I didn’t go to her register fast enough. I heard her calling people of color the “N” word and trash as well as other insults. I also witnessed her talking down to...
Read full review of RaceTrac and 1 commentStore employee
On 4/15/2023, another person and I was approached by a lady employee at racetrack who initiated social contact with intent to enforce possible solicitation. I advised her that the conversation with me and the guy was not that. She began to aggravatingly oppose what I was telling her by telling me that I cannot tell her who to talk to. I advise that I wa...
Read full review of RaceTracHours of operation.
Hours of operation. Everywhere I look, I see it posted that Racetrac is Open 24hrs. I find that to be very misleading when your employees lock the doors for hours at a time, nightly, I find it hard to believe that it is a company thing because The times that they choose to do this varies from night to night. The two I experience this with the most our Lawrenceville and Bethlehem. My complaint is if you’re going to say your 24 hours then be 24 hours. If you’re going to close then stop with the 24 hours [censored] and let us know when you’re going to close so we don’t pull into your gas station, turn our car off and get out in the cold. This is infuriating and do you know who never pulls this [censored]? Quiktrip!
Desired outcome: Stop being the Deceptacon’s of gas stations
Cajeros cashier
good evening I just went to the race trac that is 8483 collier blvd naples fl 34114. since I arrived two cashiers talking about anything except Instagram Ect work and she tells me that there were no waffles I looked for the manager and if there was after I put gas and they don't tell me that there wasn't any, how was I going Stupid I look for someone and they tell me that there wasn't $87 in the end there wasn't any what a horror I'm addicted to tace trac ice cream when they're not washing it there's no strawberry there's no this to anyone Now I know that Mondays are when they wash the machines! My name is Viviana and my number is [protected] in Hollywood, just like a lady named Nicole, very rude, I had to call the police one day. start going to wawa! I opened the application for discounts and points I didn't open it before because I didn't know it existed
RaceTrac Reviews 0
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About RaceTrac
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1. Log in or Create an Account:
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3. Writing the Title:
- Summarize the main issue with RaceTrac in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with RaceTrac.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
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6. Filling Optional Fields:
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7. Review Before Submission:
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8. Submission Process:
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Follow these steps to effectively file a complaint against RaceTrac on ComplaintsBoard.com.
Overview of RaceTrac complaint handling
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RaceTrac Contacts
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RaceTrac phone numbers+1 (888) 636-5589+1 (888) 636-5589Click up if you have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone numberGuest Relations Hotline+1 (770) 431-7600+1 (770) 431-7600Click up if you have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone numberMedia Relations / Real Estate+1 770-431-7600 ext. 1089+1 770-431-7600 ext. 1089Click up if you have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number
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RaceTrac emailsguest@racetrac.com100%Confidence score: 100%Supportkgittings@racetrac.com100%Confidence score: 100%Supportmedia@racetrac.com95%Confidence score: 95%communication
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RaceTrac address200 Galleria Parkway SE, Suite 900, Atlanta, Georgia, 30339, United States
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RaceTrac social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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