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Ooma Customer Care Service

Ooma Inc.

1880 Embarcadero Rd
Palo Alto
California
United States - 94303

Customer Support Phone Numbers

Toll-free:
1 888 711 6662 1 1
Phone:
+1 650 566 6600 0 0
+1 866 452 6662(Residential sales) 2 1
+1 877 959 6662(Business sales) 0 0
Additional Emails
careers@ooma.com
press@ooma.com
sales@oomacare.com
 
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Ooma Complaints & Reviews

Ooma / Unauthorized charges

Mo
Moosedog20 on Apr 25, 2016
Hello, I own small car dealership in Richmond, Va. When I was chatting with OOMA sales and inquiring about signing up, he gave me a great introductory price for all the equipment I needed to get started. Well long story short, I was quoted around $60/month for two phone lines and 4...

Ooma - California, Palo Alto / Service complaint

Re
Reviewer54141 on Jan 12, 2016
I have been using OOMA for over 2 years now. Recently I am having trouble with their service while using calling card to make international calls. It looks like they are blocking the use of calling cards from OOMA in order to force customers to use their pwn international calling package...

Ooma - California, Palo Alto / VOIP Phone Service

Is
iscreamforyou on Nov 12, 2015
OOMA has Poor quality Customer Service. Ready for that? It will be your life with them. OOMA looks for ANY reason to disconnect "unprofitable to them" grandfathered in accounts - even if they are bought & paid for by the customers. I used the OOMA box for a few years. Disconnected it...

Ooma Inc / Horrible customer services.

Re
Reviewer42191 on Oct 18, 2015
The customer services of Ooma Inc are really terrible and completely unprofessional. They haven’t done what they have promised, so I called them and spoke with very nice guy. He assured me that it small mistake and they would fix it soon; however after our conversation nothing was changed...

Ooma - California, Palo Alto / poor customer service

No
Nontempestuous on Aug 8, 2015
Incident 8/4/2015, Incident number - 150804-000071 Not happy. 2 phone adapters inside of 5 months failed(these were new, not refurbished). The first adapter was DOA and a replacement was sent in a few days. The replacement died and now I am without phone service for over a week. I am one...

Ooma Servie / Clarification of issues

Ga
Gary Odom on Aug 2, 2015
I read the complaints and for the most part they are due to the misunderstanding of the customer. I was very thorough in my investigation before I enrolled for services since it caused me to purchase a piece of hardware. Their charges are exactly as represented by them. Their phone quality...

Ooma - California, Palo Alto / Ooma FCC Fee & Other Fee's

Gh
Ghost.Sage on Sep 18, 2014
Purchase Ooma Phone Service, bought the Telo, 2 HD cordless Handsets, and paid for my service for the whole year in advance to avoid worrying about a monthly bill, but what I did know is that the keep charging you every month Regulatory Compliance Fee $1.78, 911 Service Fee $1.59, and a...

Ooma - Illinois, Palatine / Call Quality

Db
dbtinc on Mar 9, 2014
Using Ooma for about 4 months. Actually not bad and cost is good. QoS on the other hand is a problem. When connected, both parties overtalk each other. You need to pause a second or so before the next person can talk. Complained to Ooma but no cure. Upload speed is not the issue. If they could fix this, Ooma would be as good as my Comcast Phone.

Ooma / Fraudulent Scheme

Ma
Mac-10 on Jan 29, 2014
Beware of Ooma Phone service. I purchased an Ooma unit for my son who resides outside my state. Ooma shipped 2 units to my son and when I inquired, Ooma told me via email that my purchase was for ONE unit ONLY. When I got my Credit card statement, it showed a billing for TWO Units. Ooma...

Ooma - Virginia, Falls Church / Scam or Cheating

Oo
Ooma Scam on Nov 8, 2013
Several years ago, I bought an Ooma hub, due to this advertise " ...Kiss your phone bill and say good bye, never a fee again, ..." After about two years in use they charged my credits card $4.75 / mo. for server fees and taxes. I refuse to pay, and my phone was turned off. I complained and...

Ooma - California, Palo Alto / Invalid fees

Be
Ben Lazar on Aug 20, 2013
Ooma is charging me for fees and plans for which I have not signed up. Called to get my plan adjusted but no help from the off shore support team that does not speak English well. Ironically, their phone connection was not in good order and they are a phone company. Ooma business practices are sketchy, stay away.

Ooma / Be aware

Pa
When I purchased the hardware to be a Ooma phone customer I was advised by Ooma, in writing and verbally, that it would take 3 to 4 weeks to port my phone number.This cost me $40.00. Its been over 8 weeks and still no phone number porting.I have contacted them at least 5 times and get the...

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