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Ooma Inc.

1880 Embarcadero Rd
Palo Alto
United States - 94303
Customer Care
1 888 711 6662 0 0
1 650 566 6600 0 0
Additional Contact Information


Residential sales
1 866 452 6662
Business sales
1 877 959 6662
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Ooma Complaints & Reviews

Ooma - California, Palo Alto - VOIP Phone Service

Posted: 2015-11-12 by    iscreamforyou
Complaint Rating:  0 % with 0 votes
OOMA has Poor quality Customer Service. Ready for that? It will be your life with them. OOMA looks for ANY reason to disconnect "unprofitable to them" grandfathered in accounts - even if they are bought & paid for by the customers. I used the OOMA box for a few years. Disconnected it because...

Ooma - California, Palo Alto - poor customer service

Posted: 2015-08-08 by    Nontempestuous
Complaint Rating:  0 % with 0 votes
Incident 8/4/2015, Incident number - 150804-000071 Not happy. 2 phone adapters inside of 5 months failed(these were new, not refurbished). The first adapter was DOA and a replacement was sent in a few days. The replacement died and now I am without phone service for over a week. I am one of...

Ooma Servie - Clarification of issues

Posted: 2015-08-02 by    Gary Odom
Complaint Rating:  0 % with 0 votes
I read the complaints and for the most part they are due to the misunderstanding of the customer. I was very thorough in my investigation before I enrolled for services since it caused me to purchase a piece of hardware. Their charges are exactly as represented by them. Their phone quality seems...

Ooma - California, Palo Alto - Ooma FCC Fee & Other Fee's

Posted: 2014-09-18 by    Ghost.Sage
Complaint Rating:  0 % with 0 votes
Purchase Ooma Phone Service, bought the Telo, 2 HD cordless Handsets, and paid for my service for the whole year in advance to avoid worrying about a monthly bill, but what I did know is that the keep charging you every month Regulatory Compliance Fee $1.78, 911 Service Fee $1.59, and a Federal...

Ooma - Illinois, Palatine - Call Quality

Posted: 2014-03-09 by    dbtinc
Complaint Rating:  0 % with 0 votes
Using Ooma for about 4 months. Actually not bad and cost is good. QoS on the other hand is a problem. When connected, both parties overtalk each other. You need to pause a second or so before the next person can talk. Complained to Ooma but no cure. Upload speed is not the issue. If they could...

Ooma - Fraudulent Scheme

Posted: 2014-01-29 by    Mac-10
Complaint Rating:  0 % with 0 votes
Beware of Ooma Phone service. I purchased an Ooma unit for my son who resides outside my state. Ooma shipped 2 units to my son and when I inquired, Ooma told me via email that my purchase was for ONE unit ONLY. When I got my Credit card statement, it showed a billing for TWO Units. Ooma then...

Ooma - Virginia, Falls Church - Scam or Cheating

Posted: 2013-11-08 by    Ooma Scam
Complaint Rating:  0 % with 2 votes
Several years ago, I bought an Ooma hub, due to this advertise " ...Kiss your phone bill and say good bye, never a fee again, ..." After about two years in use they charged my credits card $4.75 / mo. for server fees and taxes. I refuse to pay, and my phone was turned off. I complained and was...

Ooma - California, Palo Alto - Invalid fees

Posted: 2013-08-20 by    Ben Lazar
Complaint Rating:  100 % with 2 votes
Ooma is charging me for fees and plans for which I have not signed up. Called to get my plan adjusted but no help from the off shore support team that does not speak English well. Ironically, their phone connection was not in good order and they are a phone company. Ooma business practices are...

Ooma - Be aware

Posted:    Paul
Complaint Rating:  68 % with 97 votes
When I purchased the hardware to be a Ooma phone customer I was advised by Ooma, in writing and verbally, that it would take 3 to 4 weeks to port my phone number.This cost me $40.00. Its been over 8 weeks and still no phone number porting.I have contacted them at least 5 times and get the same...

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