Oojo.com
reviews and complaints

If I could give a negative star rating I would. I have been travelling for about 25 years now and never had such a worst experience.Granted the ticket prices were the cheapest of all. However, the customer service is terrible and worst of all. They are straight up defrauding people out of the money. We bought 3 tickets and had to cancel them due to Covid. They cancelled the tickets, but haven't refunded a ***. When I filed the dispute with the *** they wrongly claimed that they offered a credit for future use or a refund which they never did. They did not cooperate with the refund either. The *** couldn't do anything about it. While the dispute was in progress, an agent named Borjee called multiple times threating me to retract my dispute and they will refund. That, while the dispute is in progress they cannot proceed with the refund. that is totally false. Even though the dispute is now closed, they are not processing my refund. They have cancelled the tickets and have my money. They are just defrauding people. They never connect you with the actual refund, billing or customer service team. It is only via email and nothing comes out of it.Even if you pay a little extra, go with a reputed travel agent and be assured you are working with a genuine and ethical company. Oojo is definitely not one of them. I will never ever buy tickets from them and will strongly advise anyone against it. I don't trust these positive ratings at all. What other recourse do I have to get my money back?

OOJO is scam artists. The site mid reservation transaction, generate an error message stating "your reservation did not go through". I did not see any messages in my email box after this message. However, a week later I discovered that my card was charged over $1266. I called OOJO. They have customer service office in ***. The office does not allow to speak with a manager, or any one at OOJO headquarters in CA. They let me know that the ticket they issued for me is not refundable and it has wrong travel dates and flight times. I wanted to leave on Sept 6 and return on Sept 17. The site booked me Aug 7th and return on Aug 17th. The ticket is more expensive. Since the ticket was issued with wring dates is not refundable, they allow me to change it for additional $170 to cover processing and change fees. Essentially, OOJO wins an additional $340 in extra fee as a reward for the error site mistake. The customer service rep says that their company site errors is responsibility of passengers. They have to constantly monitor their credit cards and email inbox and ignore messages OOJO site generates. Passengers have no right to speak to mangers or anyone working at OOJO office in CA. You only speak to answering service low level staff at ***. It is clever scam that could pay lots of money to OOJ in the form of fees. take advantage of busy potential customers and minimize risks of 24 hours changes and cancellation by issuing misleading error message "your reservation could not be completed". I need a full refund or at minimum free ticket change.

Hello, I recently booked 3 refundable flights with Oojo and purchased trip insurance, in case there were issues. The day before the flight I was diagnosed with Covid and I called to change the flight. I was told that refundable meant I would only receive 20% of original value, that my trip insurance did not cover cancellation or changes for medical issues like Covid, and that I would have to pay $300 per flight to move my 3 flights. When I spoke to the actual airline, they stated I could get a waiver for my medical issue, but Oojo said they could not do that and I needed to change the flight now or risk losing all of my money as a no-show. I was taken advantage of by predatory marketing on their fees and buying the more expensive refundable flight, with little to no value. Moreover, I had to spend over 24 hours while sick on 6-8 phone calls with Oojo and was hung up on multiple times. So now I have moved my flight to a future date that I am unsure I will be able to use and had to pay an extra $300 plus difference in fees (a total of $1250) just because I was being responsible and not flying with Covid, per my doctors order. And this was something that LatAm, the airline of record said could be waived when I spoke with them in multiple calls. Recommend not using *** Services marketed were false and misleading. Ability to work with airlines was non-existent (I had to three way call both LatAm and Oojo because the Oojo agent did not know or have the ability to contact LatAm as said they didnt believe the airline told me I could get a medical waiver for fee changes).

The people at Oojo.com seem to think it's ok to take your card details and pretend like you've successfully booked a flight, only to have you find out weeks later (whenever you think to double check) that you haven't actually booked a flight at all. Instead, they take your "booking" and treat it as a statement of what you're interested in, and will then send you offers of similar flights a week or two later, usually costing hundreds of dollars more. Always with some flimsy excuse (if you reach someone legit and ask) that it must have been a glitch in the system. Except that it happens again and again to hundreds of customers. I mean who does that? If you're buying something and the transaction shows to have succeeded, you want to move on with life knowing you've already taken care of that purchase (and not wait another few weeks until prices go up). I guess if they were clear upfront (or even after the transaction was completed) that "Oops sorry, we know you believe you've just secured this ticket, but we actually didn't secure it, and may get around to sending you a similar offer in a week or two," maybe some people might be OK with that, though I can't frankly imagine any serious person willingly going for that. These people are scammers and need to be stopped. They've since asked me to take down any negative reviews and instead leave them positive ones. Happy to do so once they make a public statement openly acknowledging the scams they run, how they profit off of creating obfuscation and confusion in the booking process, and how they'll commit to stopping this behavior and becoming a legit airline booking company instead.

Bait and switch. Ordered my international travel tickets online 3/20/22, received email confirmation - all great. 5/27/22 - *** sends me an email "Alternative flight schedule for your flight to .." which I assumed was a notification of time variation - plus or minus on the departure, which I've received from airlines before. Viewing and confirming this notification on my cell phone I did not catch *** changed the departure and return date forward by one day. Three days before our assumed departure I notice the discrepancy in departure dates. I call the airline explaining the situation - they say, it's the travel agency I have to communicate with and they have 10 free seats, so changing is not a problem. I call *** requesting my original departure date and say they can't do that as this requires a rescheduling fee. I explain *** did not charge me a "rescheduling fee" when they changed my original flight 66 days after my original purchase. The *** customer service rep hung up on me. I emailed *** and employee Hunter responded "Dear Customer, As per investigating this case, you confirmed the new schedule and we exchanged it to your new tickets. Unfortunately any changes will be subject to additional fees and will be done with the customer support department of ***." Hunter did not elude to what the "additional fees" would be. I called *** back asking what are the rescheduling fees. *** said they can't assist as there are no more seats on the original departure date despite my informing the *** rep her information was not correct according to the actual airline. *** needs to be investigated as they operate in a fraudulent manner.

Ive been calling and emailing your company for the refund of my ticket purchased on 4/9/22, but I have not received my money back yet. I purchased this ticket on the mentioned day, but an hour later, I called to change the return days for two days later. The agent that took my phone call at that time was the person that called me to provide me with the ticket number. He told me that he could not refund the money at that time because it takes five business days for the refund to be processed. He suggested buying a new ticket since the money for the previous ticket would be refunded anyway. I purchased the second ticket one hour after I called asking to change the return date. I ended up paying for two tickets I only needed to buy one. I truly trusted your sales representative about my refund. Every time I called the same number to speak with the sales representative working with me, he kept saying that the refund was not ready yet. After a week calling him, I tried to call the same number, but the number was disconnected or not working. Then, I kept calling customer services which kept telling me that my complaint/refund was revised by the administration. I bought the ticket with your company. Your company promised to refund my money within five business days. Due to his lack of professionalism and customer service, it was your worker who lied to me to sell more tickets. He never thought about my benefit at all. I used your agency because your ticket prices were inexpensive, but to be honest, I regrated buying from your company since it caused me more money than I was expecting to spend. Since April 9, 2022; I've been communicating with Oojo sales representative, but until now, they have NOT refunded my $529 for my ticket. I ended up with two tickets which I only needed one.

Do not book with them! Whatever minuscule discount you get is not worth it considering:1. they start harassing you right away non-stop over email, phone and even whatsapp trying to get you to buy extra services, such as travel insurance and such. Even if you declined it during the booking process. Pleading with them to stop does not work 2. They give the airline you booked with the wrong contact info, so they stay in control of your booking and whatever important information the airline sends to you. They dont provie you with the direct booking reference from the ailline either (luckily you can use ticket numbers to pull it up. Hopefully you are lucky and can change your contact into with the airline directly (some do not allow that.)3. Whatever discount you got from them, they got much more - a huge amount of your personal information, including your name, address, date of birth, phone number, email address and so on. Do you trust them to have it? I dont anymore. After I spoke to the customer service ppl (who cold called me on my cell) and asked them to stop spamming me with their whatsapp/calls/emails, I got a huge number of spam emails from all kinds of scammers coming into my email account (which I barely use, and almost never had spam there before.) Also their customer service doesnt speak good English, and has strong Asian accents - so the country of origin does not appear to be the US. Now I am frankly very worried about all the personal details I willingly let them have for a few dollars saves over booking directly with an airline.My advice - avoid all these new travel booking businesses and go either directly with the hotels/airlines or use proven trustworthy booking services, such as Expedia, Orbitz etc. I do regret not going that route. Whatever doscount I got was not worth giving away my personal data to the unknown business that seem to have no qualms about using that for potentially nefarious reasons.

oojo.com is a FRAUD website. I was shopping for 3 international tickets. Kayak.com forwarded me to this website. I never heard oojo.com but I trusted Kayak.com. They are SCAMMERS. I booked 3 overseas plane tickets with them, I received a conformation e-mail from them. They charged my credit card for $3,700.39. After I started to get many calls from them. First agent called me told me that there is no flight at that date. Airline did not approve my reservation even I got a conformation from them. I insisted that there is a flight at that day, he then he tried to change my time, he tried to change my flight, he tried to change my air line, I told him that no I want what I paid for then he hang up the phone on me. Each time agent says he will call the airline and after 15 seconds he comes back, "I called your airline and your airline says..." Everyone knows it is impossible to reach out to an airline in *** seconds. Lying, lying and lying. Another agent called a few minutes later to fix the issue. I googled mean while and read all the horrible reviews about oojo.com Please never ever book with this company! You will be so sorry! I did this mistake please you don't do it. They asked me to take my credit card's picture, asked me to send photos ect. I didn't do it. Sent forms to me to fill out. More money to change the flights, I received numerous emails and calls from them to take further actions. One agent called from their sales department and he told me that their sales department is located at Delaware and they also serve from India too. I asked him to cancel this transaction and refund the the funds back. He said I will be getting an email about the refund in a few minutes. Never got that refund email. Your bank can not help you until the ticket date passes in these situations. Please do not give your credit card information to this company. I did and I am trying to take back my $3700. It looks like it is going to be very difficult get this money back.

I had missed my 1st flight supositly due to not having Covid19 test, that I paid out of pocket almost close to 300$ at the airport, while still having 45min remaining to board on after the test. I should have been able to board on but Emirates had closed the gates early. Due to covid I should have been able to be refunded or assisted with a new flight for free. After loosing more then half of my money from the 1st ticked and repurchased a second ticket, with only a very small *** amount given back as refund an exchange, due to not purchasing there insurance and being considered as a No Show. Categorizing me as they pleased just to rip more money off me! I was present but they refused give services!-Emirates & Oojo. They want to do this for the 3nd time around just so that I can come back and pay more for the next ticket. Emirates allowed me to be able to use my ticket for a whole year but my 3rd party *** wants to take my money while replying with the same excuses. When in fact Emirates indicated notes that I didn't have a *** to *** and refused to board me on. Emirates used the excuse that the place I was traveling is sanctioned country and they cant assistme me and to do it on my own. There agent lied just to make a ***. They take a small amount of chump change from your account by fooling u to confirm your payment account. Which should be none of their business on how I make payment as long as they receive there money. Also note that If u don't buy their insurance, you will end up like me, loosing all ur money with no exchange or refund, but a small amout, even during Covid when rules where leanyent. Their business set up ethical practice is unjustice and uncalled for, with nothing disclosed from the beginning but as you go along with their services. Oojo discloses by telling you word-of-mouth. They hide the fine prints taking no responsibility, Hiden charges of $600 airline administration fee plus 150 processing fee If you don't purchase their insurance.

One of the worst travel services I have ever delta with. They have the worst customer service in the entire airline ticketing services. And they are not even located in ***. When you see the ticket price on OOJO you would think oh it's better than others, but you have to know the amount of transit you have to face when you book the ticket for cheap, which I honestly don't mind if I am traveling alone. But I booked tickets for my mom and for my sister thinking that the price is reasonable with the transit. As soon as I book the ticket, I get a call from one the customer service people telling me about travel care which protect my flight in case anything happens, I normally don't take travel care but because two female is traveling, I was like ok. I asked the person so how the travel care will be beneficial to me, he said with the travel care you can change flight date without any additional charge, in case of emergency, flight cancellation and flight delay all will be taken care of by OOJO if anything happens. so, I took the travel care, so I don't have to worry about anything in case any of the situation happen. 5 days before my mom and my sister return flight my father passed. So, I called OOJO customer service to let them know my situation and that I have to change my flight date, they said OK and put me on hold for couple of minutes and when they got back to me, they told me that I have pay money for changing flight date. But I told them I have travel care and they told me the travel care is only for OOJO not for the airline which shock me because the person who called me for the travel care told me if I needed to change the flight, they will do it for free. The customer service people were so rude that every time I called and told them I have travel care they hanged up on me because they already got my money and don't care for their customer anymore. The situation I went through with the passing of my father, and the fact that they still didn't help me

Preface: I was supposed to fly as a part of 4 to ***, *** with a layover in *** with *** Airlines. Unfortunately, *** Airlines was highly incompetent, and we ended up waiting to check our bags in for an hour while we watched other people cut in line in front of staff. By the time we got to the gate with 15 other people the doors had already closed since they had overbooked and gave all of our seats away even though we had checked in bags.We were scrambling at the airport to find a flight to get to *** same day when we came across a flight for ~$1800 round trip for the 4 of us on Travelocity. We were ecstatic, hoping it wasnt too good to be true. We thought by going through Travelocity, that Oojo would be a trustworthy company to purchase tickets through. We were so wrong. Tickets were purchased around 9am. We waited the hour in which the email they quote should be the time we would receive our e-ticket. I called at 10am, and they couldnt give me any information about the status stating, I am unable to access that information, but Ill put in a request for a customer service department to contact you as soon as possible. I thought are you not a customer service rep? *** why is there no direct number or transfer option available?, which the reason became very clear to me as I attempted to call each hour until giving up after my 3rd call. My boyfriend attempted to call 3 times with no answer, but somehow they picked up when I would call one second after. I wonder if its because his phone number was on file with the purchase. I asked the rep during the 3rd call, what happens in a few hours when the plane is supposed to board?, and she stated something along the lines of Im unable to give you advice on that, but Ill put in a request with . We are allowed *** hours to reach back out. Clearly they were unable to fulfill the ticket request and couldnt even give us the courtesy of telling us that and instead we waited around for hours when we couldve purchased tickets through actual reliable means. We ended up missing our opportunity to fly out same day, but were able to book directly through AA for tomorrow. Just save yourself the time and headache unless you really want to take the chance to POSSIBLY save some money. Oh and its now 3pm and still no call back. The flight departs at 4pm. ? I felt obligated to leave this lengthy review so that hopefully other people dont go through what we did. Im pretty sure another reviewer was correct when they said most of the reviews are falsified in attempt to balance out the genuine negative reviews. Will update post if the charge actually gets posted onto our card. Thanks for listening to my ***-talk.Oh and look at all the positive reviews. The majority of them are short and have tons of spelling or grammar mistakes. I wonder why. ?Update: They finally called back my boyfriend on his phone around 6:30pm which is funny because I left MY number as the call back twice. They even told me to keep my lines open. They probably saw this review. ?

To whom it may concern, I purchased a ticket on July 19,2021. After, one hour I received a call from number, when I answered the call, a guy asked me that I must send him my debit card photos both front and back. So, then he will confirm that it me and then they will book/ confirm my ticket. I told him, that this whole thing is sound to me like a scam. Since, these days some hackers steal people info in similar way they pretend to IRS agent etc. and ask for people credit number etc... So, I told him, that the booking is under my name and the card used for the ticket is also under my name, you can call my bank if you have any concern. Why will a someone fraud would steal my debit card and then book a ticket for me? This does not make any sense. So, to check that above mentioned number is a scam or real. I call the main customer service number on the ***. A lady who calls herself *** answered the phone, I try to explain it to her that whats going on and I told her about the phone that I received a call form a guy who is stated that he is working with oojo and they want the photo on my debit card both front and back. Also, I added to the lady, if you guys have such policy which I did not experienced before with any other ticket agency, and they never requested me that I must send them the pics of my debit card. She simply said that I do not understand that how their company works, and I must send the pic of my debit card to that person. So, I ask her could you please send me the policy via email or the link on the website. According to her there is no official policy but there is one internal and she do not have time to send that policy to me. I call after few min, I thought, that maybe I can speak to a different person who can understand the problem. Again, It was her, so I ask her if she could please transfer me to manager etc... so I can talk to them, but she said, "that the manager do not wana talk to me", "if i transfer the phone they will hang up the phone". "There is not over there, no manager". I asked her 15 times for manager, but she refused each time. Then, when I told her if she can provide a number for HR or complain department. She refused again. Then she asked from my booking number, and she told that sometimes they can waive the confirmation. I am not sure Why you guy asks the photo of debit card to verify if the ticket? When the debit card and the ticket under the same name for the same person. If I am not wrong, I believe the debt card etc. are protected under HIPAA LAW PHI (Protected Health Information) is a requirement of 45 CFR Section 164.530(c) HIPAA Privacy Rule, which includes PPI. Your company customer service is very unpleasant, you guy needs to work on this. However, when I checked in your website it says " that the cardholder has in fact authorized the transaction and the booking" they did not mention that people must send them the photo of their cards both front and back. Thank you Note: I removed the phone number from this review because otherwise Complaintsboard.com will not posted this comment but if need the number that I recivied a call from it. i can provide to you.

My friend and I booked our flight from ***, *** to ***, *** through the travel agency Oojo. Our connecting flight from *** to *** was cancelled on July 9th due to an involuntary schedule change. After much back and forth and lack of clear communication from Oojo, my friend and I both submitted identical alternative flight schedule requests. After sending the incorrect flight schedule request back to me for confirmation, they eventually sent the correct one on July 17th and I immediately accepted the request. My travel companion, however, did not receive any information from Oojo despite sending the same the same flight request as me, and on July 22nd, she received an email stating *see attachmentthat there were no available flight options to offer her and that the only option was a refund. We both began calling Oojo trying to understand why one of us got a new flight option and the other did not. We tried to get them to give my friend the same flight option as me, but every time we called they came up with a different excuse and eventually said it would cost an additional $200 to do so. When I demanded that I get a refund, they said that I already confirmed my flight change and that I would not be able to. I eventually gave up after being transferred on the phone 10+ times over the course of two hours and even being hung up on, and ended up booking a new flight through United. Oojo stole $500 from me and I still do not understand why my friend and I were not given the same options. I am infuriated with Oojo.

On June 20, 2022 I booked a flight for my mother-in-law *** Voahirana Rahanitrarilalaniaina to fly from *** (TNR) to ***) on July 7, 2022. The following day someone called to verify the name of the passenger and name of the credit card used was correct. After our conversation I was told they'd be sending an e-ticket receipt for the flight.This morning, June 23, 2022, someone called and stated, "we've been trying to contact you (which was a false statement as I had not heard from them). Your flight request was rejected because the name of the credit card was different from the passenger." The lady I was speaking with hung up on me. Before hanging up on me she said, "she could rebook the ticket but prices have since gone up (over $600) and we'd have to pay more." I called back immediately and they didn't pick up the phone or call me back.Several attempts have since been made to find out what's going on without success. The main line takes me to people who "don't have access to see what's going on". They told me someone would be in contact with me regarding the ticket but no one ever called. They emailed me now and said, "Our ticketing system failed to issue the ticket because the name on the credit card didn't match name on of the passenger". Several tickets have been purchased for her already and this hasn't' been an issue. They have since credited the amount but the flight cost is now $1274 instead of $936.17 which we paid. They've manipulated us in order that we'd pay more for the flight. Oojo should honor our initial reservation at the price originally paid for my mother-in-law to travel to flight on flights Ethiopian Air 852 and 500 from TNR to ***.

Book two tickets to *** through Oojo on Sept 21st for a trip taking place in December. Unfortunately due to rising cases of COVID in *** that trip was canceled on 11/22. I called Oojo's customer support line on 11/22 and asked for a refund on the tickets ($930.60) but was told this could only be done by an agent who I could not be transferred to and would have to call me back. After several hours I called back and asked for a direct transfer or email but was told neither would be possible. Two hours after sending an email asking for a refund on my booking I was called by an agent who informed me that my refund would be processed minus a $250 'processing fee'. I asked the agent to wave the fee under the circumstances which they repeatedly refused to do. The agent informed me they would send me an email confirming the breakdown of the costs/fees and how much I would be refunded (which I stayed on the line for 30+ minutes waiting for) but this information was never sent. Later in the same call the agent then informed me that due to the "fare rules in their system" I was actually not eligible for an refund at all. The agent did not provide/send any documentation to back up this claim and unceremoniously disconnected my call shortly after. I have sent multiple follow up emails requesting the documentation/rules backing up the claim that I am not eligible for a refund but have received no such information or any response from Oojo whatsoever.I find Oojo's practices of hidden fees and fair rules obfuscation to be incredibly shady and am growing to suspect that I have been scammed. I would highly suggest that any prospective customers take their business to a more reputable travel agency

August 29, 2022. While at the airport waiting for the ticket counter, we received a text message that *** Airline canceled our flight due to mechanical issues. We were told to contact the agency we purchased the ticket from and they could change to the next available one immediately at no charge. I called OOJA right away and they confirmed the flight cancellation. They told me because of this issue, they should be able to change my ticket without any issues. However, nothing was done. I never received a phone call or email regarding my ticket. I called several times and was told lies that someone is working on it. At 2 am I called again was told that I should ask the ticket counter and they cant do anything. 6 hours passed and I was told this. They made it impossible to *** airlines to change the ticket for me, they were not willing to work with *** airline to resolve the issue. At 3 am and 6 hours later, *** did nothing to change my flight. By the time *** decided to take over, it was too late and the flight was fully booked. I still cant fly and missed the next date because OOJO wasted 6 hours and kept telling lies that someone is working on it. They were not willing to transfer me to their supervisor or the expert was working for 6 hours and doing nothing. I wish I never OOJO, they cant handle normal flight changes, they are not able to assist immediately. They wasted time claiming someone was working on it and the flight got fully booked because other agencies rebooked the tickets immediately. They also charged extra for price drop and not willing to refund it! After 6 hours and not being able to help, they transferred my tickets to *** airline. Should have immediately and I was going to go on the next flight. OOJO is a joke, not a serious company.

I booked a plan ticket through this company at 1pm 11/11. I received a booking confirmation code and multiple confirmation emails. I have the confirmation emails and confirmation codes for review if need be. The ticket was $150 at the time from *** to ***. There were multiple available tickets available from multiple airlines at the time of booking. I then get a call the next day from one of their customer account managers named Cayenne. She called at 11:56am on 11/12. She told me that they never actually booked the ticket and that they could book one for me for twice the price. They promised that they had already booked it from their email receipts, but they had not. She hung up on me during the conversation. I called back immediately two times with no answer. She picked up the third time. I asked to speak to her manager and was told that there was no manager available. She told me that she put in the request to their booking service for vouchers to help pay for the difference after 30 minutes of discussing. She told me that was all she could do and she would call me back. At this point, I needed a ticket because I had booked travel to and from the respective airports and already had accommodations booked. I called the companies main line at 12:33pm and was transferred to a sales rep and then another rep. I was told that I would be then transferred to Cayenne again because she was taking care of my account. She was unavailable. They promised a call back from her within 15 minutes, which was arranged 10 minutes into our call at that point. The call ended at 12:43pm. No Call back. I called them at 1:13pm. On phone for 3 minutes and left message in main mailbox. I called again 1:18pm and left message for cayenne. Called cayenne at 1:40pm and no answer. Called main line 1:45pm. They have yet to reach out to me to rectify the issue. It is now 11/14 at 8:47pm.

I booked a reservation (Bought a Flight Ticket: Record Locator KSJPTQ) on 11/07 with *** travelling to ***, *** on December 15th and returning January 08th . Due to unforeseen circumstances, I had an emergency surgery on December 03. And due to the nature of the surgery, I was scheduled for medical examinations and after care check up on December 10.Because of health risk and medical advice, I decided to cancel my trip. On December 14 @ 10:28 am, I called *** to cancel my trip and ticket.On January 19, 2022, I called *** to file a claim for my ticket refund, I was told by one of the customer service agent ( Zhask) that Oojo Travel will deduct $300.00 from the ticket refund. And they (Oojo Travel) sent an email asking me to agree with the $300.00 deduction and confirmed the agreement with an email reply. I agreed with the $300.00 deduction with an email reply and that I will be refunded $1,870.97 back to my credit card account. They (Oojo Travel agent: Zhask) said that it will take a week or two for the refund of $1,870.97 to be deposited back to my credit card account.Later in the middle of the night at around 10:48 pm on January 19,2022 I received a phone call from Oojo Travel agent to inform me that they are not going to refund the $1,870.97. Oojo Travel refuse to refund my $1,870.97 I have been calling them to speak with a manager or supervisor in charge, but no manager or supervisor has ever call back. They will not allow you to speak with a manager or supervisor. I also sent an email to Zhask but they have not responded back to my request. Oojo Travel refuse to pay my refund of $1,870.97. Because I paid $199.45 for protection in case of an emergency preventing me from traveling.I paid $2,170.97 for the ticket (Ticket # ***) and I also paid $199.45 for travel care service protection (Something like insurance).

Dear Complaintsboard.com,Oojo.com sold me an airline reservation with what I thought was a fully findable cancellation policy based on the following email: Dear Travel Partner, Thank you for booking your trip with us! I'm glad that you were able to find a great itinerary. I'm Tipolo and I'll be here in case you have any questions about your booking. I did notice that you had opted out of the *** Given that there's still some uncertainty to air travel. *** Servcie is something we offer to fast track your prioritized service and save you from potential headaches from anything unexpected comes up before or during your trip. It doesn't add that much to the cost of your trip (USD89.45) and is a great way to safeguard the great investment you've made on your next trip. We see a wide range of cases of travel disruptions from medical emergencies to flight delays to mishandled bags, and *** is a great way to make sure that your trip is protected--it even allows you to cancel or reschedule your flights for any reason. It's a service I'd definitely opt for and I hope you feel the same way. Please feel free to shoot me a line if you'd like to add the *** Service to your trip, and I'll have my team to get you set up in no time! Thanks again, and have a great trip!Sincerely,Tipolo End email The part where it says it even allows you to change or cancel your trip for any reason is what lead me to believe this booking and service would allow me a refund if I needed to cancel my ticket if I needed to when I paid for this. When I reached out to do so after getting sick and unable to travel they denied my request and offered me a 50 dollar refund for the 950 dollar ticket I booked. Im still trying to resolve this and Im happy to provide further evidence that this is an illegal scam this company is running on people.Please advise i intend to collect a full refund for the service I paid for.

I bought a ticket for my mom, and within minutes of purchasing, I get a phone call from the agency advising I purchase insurance incase anything happens. This seems like the smart thing to do, I tell them Ill consider it and get back to them, can they send me an email so I can read over the term. I get an email and AGAIN the agent calls saying I should do this ASAP if I want my flight to be covered. I purchase the insurance for my moms flights. First trip goes smoothly! Her return flight home is then delayed, from one hour, to three hours, to 24 with layover changes! the minute I get notification of this delay I call the airline asking what is to happen with connecting flights etc, the agent I speak to doesnt even know that theres a delay on the flight, Im on hold for 30min or so, only to get a lousy response. Fast forward a few hours later, I call and email the airline to claim insurance now as it stated should the flight be delayed for more than 6 hours due to unforeseen circumstances, file a claim within 12hours to get $300 credit! Its been 2 months since this incident and the agent taking care of this issue has given me EVERY excuse to not reimburse me for my insurance claim, even with me sending them screenshots word for word what THEIR insurance policy stated and *** (the agent helping) replies once every two weeks. WHAT A SCAM! Ive sent through all the paper work they requested for the claim and its been over two weeks (the insurance policy states that if they cant work with the airline to get compensation within two weeks if the claim, OOJO will cover this cost) and today I get an email from *** saying they will give me half of what they had initially stated they would pay! It went from a 19hr trip home to a 3.5day trip, its beyond ridiculous this company doesnt see fault in this! Mom missed her connection flight which also wasnt reimbursed as the cancellation period had passed,more money lost because of

I was planning an urgent trip to *** for my daughter and me due to a serious family matter. I was planning the trip for August, 26-September 6. This was last minute.On August 13, 2022, I saw a good price for flights to Athens through the Oojo website. I placed a request and was waiting for their call. The reservations I requested were with *** Airlines for the 26th of August. On August 14, an Oojo rep called me. We discussed and confirmed flight details, passengers' names, and cc details. When I received confirmation, I saw that they had my daughter's last name wrong! I immediately called to sort this out. After speaking to dozens of agents and managers and being placed on hold over and over, a rep advised me that I should submit feedback to *** airlines as it was the only way to get a name correction. I did so immediately. *** Airlines replied to me on the 22nd of August, stating that they were sorry for the irregularity I was suffering, but it was the agent's responsibility to fix it. I called *** airlines, and they clearly stated that this was Oojos responsibility to fix. I called Oojo and informed them of what *** Airlines had told me. Once again, they tossed me from one agent to another. Nobody accepted responsibility for the mistake, and they wanted me to cancel the existing tickets, pay cancellation fees and re-issue new ones! I said that was unacceptable. Finally, the last rep I spoke with told me, " Do not worry, we will correct the name, and there will be no charges. She said that she would call me back very soon. No one ever called or emailed me back! So I decided to cancel my flight through the Oojo website at the end of the day. Instead of acknowledging my cancelation, I received an automatic reply stating, "thank you for your request. We are working on your flights". I disputed the charges on my credit card. But *** managed to present this as my fault.I ended up paying for useless tickets that were not my fault.

I bought a ticket for my mom, and within minutes of purchasing, I get a phone call from the agency advising I purchase insurance incase anything happens. Of course, this seems like the smart thing to do, I tell them Ill consider it and get back to them, can they send me an email so I can read over the term. I get an email and AGAIN the agent calls saying I should do this ASAP if I want my flight to be covered. I purchase the insurance for my moms flights. First trip goes smoothly! Her return flight home is then delayed, from one hour, to three hours, to 24 with layover changes! Of course the minute I get notification of this delay I call the airline asking what is to happen with connecting flights etc, the agent I speak to doesnt even know that theres a delay on the flight, Im on hold for 30min or so, only to get a lousy response. Fast forward a few hours later, I call and email the airline to claim insurance now as it stated should the flight be delayed for more than 6 hours due to unforeseen circumstances, file a claim within 12hours to get $300 credit! Its been 2 months since this incident and the agent taking care of this issue has given me EVERY excuse to not reimburse me for my insurance claim, even with me sending them screenshots word for word what THEIR insurance policy stated and *** (the agent helping) replies once every two weeks. WHAT A SCAM! Ive sent through all the paper work they requested for the claim and its been over two weeks (the insurance policy states that if they cant work with the airline to get compensation within two weeks if the claim, OOJO will cover this cost) and today I get an email from *** saying they will give me half of what they had initially stated they would pay! It went from a 19hr trip home to a 3.5day trip, its beyond ridiculous this company doesnt see fault in this! In addition, mom missed her connection flight, that too wasnt reimbursed as the cancellation period had passed, lost more money due to OOJO

Dear ***,Greetings from *** center. We are a subdivision of the *** which handles escalated complaints and disputes.Regrettably our agency received a charge-back notification with the reason: Cancelled Merchandise/Services, for the amount of USD ***. As per the payment form submitted by the client (attached below), this amount was charged for:- AMERICAN AIRLINES ticket [***] for ***/*** with departure scheduled for 27MAY, amount: $*** amount $00.00 - Tips, amount $00.00 Please be reminded that since the ticket was sold as non-exchangeable and non-refundable, any changes/refunds are subject to the airline's restrictions, for which if permitted, certain penalties may apply.We, as a travel agency, have no power to override these rules and as a result, it's possible that if the passengers requested certain amendments in the past, we might not have been able to assist. However as things are slowly getting back to normal and most carriers are resuming (at least partially) their operations, it's likely that some of the previously imposed restrictions have been lifted, giving passengers the needed flexibility.With this being said, we would like this matter to be resolved amicably thus we're tenderly inviting you to share your feedback. Please let us know what went wrong and what should be done from our end, so you could consider closing this chargeback.We'd like to understand the root of the issue, in order to evaluate our internal processes, determine what can be improved and ultimately provide a better customer experience.We appreciate your patronage and we will look forward to hearing from you.Sincerely,***'s Care Team Dear ***, Please be informed that as long as there is an open dispute regarding reservation NLH9ZZ, we are technically unable to process a refund. Therefore, if you want to fasten up this whole process, please kindly close.DISPUTE IS CLOSED!

Worst online travel agency experience ever. Please avoid giving these people your money. We were unable to board our flight due to a newly introduced Covid restriction at our destination country. We were told to cancel and we would receive flight credit for a future and got confirmation from both Oojo and the airline that we could use the flight credit toward a future flight. But as soon as we tried to re-book, we got the run around, spent hours on the phone with many "disconnections" e.g. they hung up on us...all the time as flights booked up that we were trying to book. We provided specific flight options to see what would work with the credit, but were repeatedly told they needed to "build" us a flight plan, with the *** provided being those with multiple or extended layovers that delayed our arrival significantly. They insisted that we needed to build a plan before they would confirm the amount of our credit. When we provided options directly from their refreshed website, we were told those were not available on their "live inventory". We met every stipulation provided to us regarding options and were given conflicting or variable reasons as to why those were not viable options. For example, we provided all Turkish Airline flights and were told this was not an option because it needed to be a Turkish Airline flight. Despite providing multiple options, we were repeatedly told there was only one option. I had never used them before but would never use them again and would absolutely advise anyone to not use them. Trust me, do not cheap out with these guys to save a few bucks...they ruined my time off. All customer service off shore, extremely hard to get ahold of and multiple 888/855/800 numbers...we dealt with Natsumi and Callianassa (at least these are the ones who would provide their names). To top it off they hung up on us when we asked for a confirmation email showing our credit and cancellation confirmation number. Never been so frustrated.

A ticket was purchased on 10/30 my card was charged $660.07 instead of the $610 on the check-out page including taxes, fees etc. As I tried to inquire about the difference, there have been communication and customer support issues from day one: no direct human communication available on the website such as messaging or chatting. Even the phone number provided for customer support would go to a recorded answering service. As it was getting close to the flight day, 12/25, I developed severe COVID-19 symptoms,on 12/23 I left other voice messages and explained my situation, requesting that the credit be returned to my credit card, no response. I sent a message via this "comment" page with my ticket number repeating my request, no answer. My wife sent more messages. Until very close to the flight, I received a phone call at 8:15 AM, a rep located in another country told me that they received the information and not to worry about the situation. After discussing with his supervisor, he confirmed I will get the full ticket amount of $660.07 for a future flight ticket up to one year from that date. This was the last communication and I agreed to the resolution provided. To my surprise, on 12/27 my credit card was credited only $305.37. I contacted the company, but There was no response, after many attempts finally I was able to talk to a rep named Glydel; he said there were deductions for fees. this was shocking, the transactions were not authorized and I did not consent to these fees, the merchant was not allowed to withhold the amount and partially credit my account. Glydel told me that had I purchased the insurance, they would not deduct any fees. I contacted *** Airlines, they confirmed that they did not have fees/penalties for passengers w/ COVID symptoms, actually, they discourage people with even exposure let alone positive test, and they would not allow boarding. *** a supervisor at Oojo, also declined my request. i request Complaintsboard.com to please review.

I purchased tickets through Oojo for a flight from *** to ***. I made the trip to my destinantion but upon taking a PCR test to return to ***, I tested positive for covid and was placed in isolation. I contacted the *** airlines who put my ticket into open status so I would not be considered a No Show and they made my ticket available through 12/2022. This fact was verified 3 times by *** Airlines. I tried to rebook my flight home through Oojo and they were not responsive to get my ticket home. Due to their inactivity and my stay already extending 14 days longer than expected I needed to get home, so I had no option but to purchase another ticket, which I did through *** Airlines. I retrospectively checked the refund status of my return ticket to which *** airlines stated, by email, the fare would be fully refunded but I would have to process the refund through Oojo. On 1 of the 6 calls to Oojo While trying to reschedule my flight they had stated that there was a fare differential of $905 dollars but they did not send an email for me to approve it. Oojo's site was selling the same ticket on the same date for the same flight for $737. I also checked the refund status of the ticket and *** Airlines sent an email stating my ticket was eligible for a full refund but through the booking agent Oojo. I have talked to over 15 people on more than 25 calls to Oojo trying to get them to process my refund. They have told me a few times the ticket was non- refundable, I was listed as a no show for the flight, a few times I was told they would have to submit it to the airlines. But ultimately, I have had 2 of their representatives call the airline to verify the refund and seat status and found it was opened and available for a full refund. I was even sent an email stating my refund would be $461.64 after fees. But later an email stating it was non-refundable. I would like a full refund with no fees due to the time and effort