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Dept #77246
OnStar Subscription Center
PO Box 77000

United States - 48277-0246
Customer Care
OnStar Subscriber Services
PO Box 1027
Warren, MI 48090-1027

OnStar Complaints & Reviews

Onstar - Customer service

Posted: 2012-05-16 by    malloryjordanbeck
Complaint Rating:  100 % with 3 votes
Avoid onstar at all costs. Terrible customer service. They kept pushing me over and over again to buy their hands-free phone minutes and other services which I did not want. I had to tell them REPEATEDLY with growing frustration that I was not interested in buying anything extra. Then after...

Onstar - New York - unaccptable service

Posted: 2012-02-16 by    brian sal
Complaint Rating:  0 % with 1 votes
I have been trying for a week to activate my onstar and have wasted at least 2 hours a day with no luck. after finally speaking with an advisor, I was told they are experiencing some system upgrade problems and are having trouble. I was told to call back in 24 hours. This was the same situation...

Onstar - Problems Canceling Account with Billing

Posted: 2011-08-15 by    doggp
Complaint Rating:  100 % with 1 votes
My husband cancelled his account through OnStar because he didn’t want the service. He cancelled the OnStar account on April 4th. Well, instead of canceling his account, they billed me for it instead. Today they took out 75.21 from my checking account without warning. Now, because of this...

Onstar - Unhappy GM Customer

Posted: 2011-03-13 by    Joseph6
Complaint Rating:  100 % with 1 votes
Onstar sent me a letter letting me know they are dumping all Onstar customers with analog devices.

The solution is for me to buy a new 2006 or 2007 GM vehicle and sell my current car, value of which has fallen as a result of this announcement. Onstar knew that this transition...

Onstar - Virginia, Fredericksburg - poor communciation via tty onstar

Posted:    aws09
Complaint Rating:  100 % with 1 votes
as an hearing impaired customer of new gm car purchased sept 22nd to this date i am very angry with the way onstar-tty treatment has not response on how to get tty-onstar system device upgraded on my 2009 CTS as they failed to fax the information to the dealership and dealership staff member...

Onstar - Tennessee, Nashville - unauthorized charges and useless service

Posted:    Chupascott
Complaint Rating:  100 % with 6 votes
I bought a 2008 Saturn Astra which came with Onstar. The only time I ever authorized my credit card to be used by Onstar was to purchase minutes for the cellular service. After a few attempts at using the navigation system, I gave up because the directions were usually wrong and sometimes sent...

Onstar - They sent survey card cant log on

Posted:    Carol Souder
Complaint Rating:  79 % with 33 votes
They sent survey card in mailto log in and sign up for a chance to win one of five $200 prizes, and there is no such site

Onstar - Louisiana, Shreveport - DIRECTIONS/COVERAGE

Posted:    NAY-NAY
Complaint Rating:  100 % with 2 votes

Onstar Online Survey - Ohio, washington courthouse - no survey to take

Posted:    john evans
Complaint Rating:  0 % with 0 votes
I tried to take survey online, but there was not a survey to take. Don't send me a postcard telling me to go to a website and take a survey that doesn't exist. Don't waste my time....

Onstar - telephone

Posted:    jay
Complaint Rating:  75 % with 8 votes
when riding in the car last night, the phone rang..i answered, it was a telemarketer, and he knew my name!!! only 2 people know our car phone no!!! how did telemarketers get my name???????? how do you send block phone to onstar?? please answer this question, or no more on star minutes for my...

Onstar - refund to Visa credit card

Posted:    Ronald Prater
Complaint Rating:  0 % with 1 votes
I discussed the monthly fee with one of your employees and they agreed to reduce my monthly fee to @12.95 and credit my Visa account with approximtaely $16.00. This has not been done. The Visa account is in the name of Shirley M. Hawkins, 265 Antebellum Lane, Mt. Juliet, Tn. 37122. I am half...

Onstar - Michigan, Dearborn - online survey

Posted:    K. Murray
Complaint Rating:  100 % with 5 votes
Like many of the others on this website, I could not access the online survey site as directed per mail card. Unfortunately, in order to have positive results, one has to be able to log on to a site that either exists or can be easily found. The savy public do not want to wastet their time trying...

Onstar - Florida, Riverview - Discontinued service

Posted:    Paul Burge
Complaint Rating:  33 % with 3 votes
I buy a Buick Century, retirement car. Paid cash... Now Onstar... Digital vs Analog... Why not update my car so I can still use Onstar... After 4 years... Car components are obsolete... Did they not not know when they sold it that. Digital was required in just a few years and provide updated...

Onstar - Why OnStar Don't cover 2000 model vehicles anymore?

Posted:    Joe Louis Houston Jr.
Complaint Rating:  100 % with 1 votes
Why put a device in a vehicle, and knowing that it won't cover the vehicle in the next up coming years? I have an 2000 Cadillac Escalade w/ the OnStar button inside of it, but it can't be used at all. I called a Cadillac Dealership and ask what can I do to upgrade or either get my...

Onstar - Oregon, Portland - Terrible experience!

Posted:    Doreen Aamold
Complaint Rating:  0 % with 1 votes
One of the reasons I purchased my 2002 Buick Rendevous was due to the fact that it had a wonderful safety feature, ONSTAR. I have spent the past several hours trying to find out why my vehicle cannot be up graded from Analog to Digital, so I can use the ONSTAR system. I am so disappointed...

Onstar - Illinois, Oakwood - Misleading information

Posted:    William R. Hill
Complaint Rating:  100 % with 8 votes
My 2007 Chevy Silverado broke down on the interstate, when On-Star was contacted they were (1) unable to find closest dealer, (2)determine my location, Both of which I had to provide. (3) they did however call a tow truck, 45 min to 2 hr wait, when the truck arrived I was informed that my...

Onstar - Cheated by OnStar!

Posted:    Sharon Ann Cox
Complaint Rating:  100 % with 4 votes
When we received a notice our 2003 Cadillac was NOT going to be supplied with OnStar service effective December 2007, we purchased enough telephone minutes to last until that time. Recently, with over 100 minutes left on our telephone, you WITHDREW our minutes--without any notice. Now, we learn...

Onstar Diagnostics - Poor service!

Complaint Rating:  0 % with 0 votes
My Account # is 010-464-2247 and I have a complaint about the diagnostic system giving a notice whenever the battery is close to failing. The Rainier is three plus years old (2004) and the battery has failed three times in each year of ownership.

Today my wife waited for me in...

Onstar Diagnostics Reports - Diagnostic report never received!

Posted:    William k. Winn
Complaint Rating:  0 % with 0 votes
I have not been getting my monthly diagnostic report on my 2005 automobile. I called and someone said that i should be receiving it shortly that was 2 months ago. It has been about four months since i have received it. I checked my spam folder like i was told and it was not sent there....

Onstar.com - Unhappy with OnStar service!

Posted:    John E. T.
Complaint Rating:  81 % with 108 votes
Onstar sent me a letter dated March 2, 2007 to let me know they are dumping all Onstar customers with analog devices. Onstar suggests I purchase new 2006 or 2007 GM vehicle as a remedy. Onstar knew when they put the analog system in the vehicles that the system would be going digital, they started...

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