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Old Navy Customer Care Service

Gap Inc.

5900 N Meadows Dr
Grove City
United States - 43123

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Old Navy Complaints & Reviews

Old Navy / False advertisement, customer service

RoAg on Jul 7, 2016
There was an advertisement for tank tops for $2, for Sat July 2nd, my daughter and I arrived at Old Navy on Trenton in McAllen, TX about 9:20 am looking for the shirts, finally about 9:40 we found a young man whom we asked about the shirts, his response was, "we sold out". I asked when...

Old Navy / False advertising, staff behavior awful at closing time

Namast on Jun 24, 2016
My husband and i decided to take advantage of Old Navy's $10 sale for the dresses yesterday, the add said June 24th so being the 23rd we decided to take a peak to see if it would be worth it the next day. When we got there, we noticed a few items at 50% off, however we really wanted what...

Old Navy / return

Reviewer71648 on Jan 16, 2016
my daughter sent us christmas presents from old navy that she ordered on line. took entire package back to old navy for store credit so we could shop for something else we had the reciept. the cashier scaned all items and the rx the said no store credit no cash and the he was putting...

Old Navy / Alexandra gurt commercial

Poppy727 on Dec 28, 2015
We don't have children but my Husband and I still find this offensive. People that are cross dressers and other now publicly acceptable people do not have to be shoved down our throats. Life is confusing enough. This seems very strange and I am starting to feel dislike towards Old Navy.

Old Navy / magnetic tag left on garment

Reviewer47661 on Dec 15, 2015
Hi there, I purchased a shirt yesterday at the Old Navy store in Spokane, WA. When I got home and was getting ready to wrap this item, I noticed the magnetic tag had not been removed when I purchased it. I called the store manager or assistant manager, Bryn. She told me how I could remove...

Old Navy / Poor customer service and horrible policies

Reviewer68625 on Nov 15, 2015
I opened an old navy card, paid on-time, more than the minumum. Six months after opening this card, old navy did a soft inquiry on my credit (without my knowledge or authorization). Unfortunately, a medical bill appeared during that time on my credit report, which made my score drop and...

Old Navy / Ladies Bathroom

Reviewer15538 on Sep 26, 2015
There was a special promo from my company so my husband and I decided to take advantage of this. The store was great and the customer service was great. However, my husband was taking his time finding the perfect shoe for him so I took a trip to the ladies room. It was totally...

Old Navy On Sawmil Rd, Columbus Ohio / Refuse to take my $5.00 off coupon

doglovecat on Mar 17, 2015
I applied old navy card about a month ago. So, I went there earlier this afternoon, I was excited to see all the new spring clothes so I got shirt, pair of socks, and earrings. I went up to cashier, I gave her $5.00 coupon, she stated she need the old navy card, and I told her I left it at...

Old Navy / coupon

T@whittier on Nov 30, 2014
Nov.30 I have shopped at Old Navy for a decade, I had a 10$ reward that expired today & I went in a hurry tonight to use the reward I had only cash on me, no wallet . Ariel the manager I spoke to said I have to pay with my Old Navy card and could not take cash. Old Navy that is not right...

Old Navy / Jeans / Damaged / Tampered

angry19s on Aug 21, 2014
My mother bought a pair of jeans from old navy ( $19 sale), she asked me her daughter to purchase her another pair which indeed intended to the next day.Day later I did, searching for her size being 12 LONG, i scanned scanned and scanned. Finally finding a pair that said 12 long I bought...

Old Navy / Coupon adjustment

Dody1 on Sep 10, 2013
Purchased well over $100 of merchandise at Old Navy, Plymouth, ma - forgot $30 off coupon. Sales slip was sent home w/son to NC, Went back to store following week with credit card and coupon to have transaction recalled and coupon applied. Manager, Lindsay, said the receipt was needed. So...

Old Navy / loudness of employees

chocturtle on Sep 5, 2013
Went shopping at old navy today and spent close to $70. While shopping they were taking donations for kids with cancer which is very nice, however there were two loud employees screaming at the top of their lungs asking for donations. By the time I left between the loud music and employees yelling I had a headache. Made shopping there very unenjoyable.

Old Navy (Erin Mills Town Centre) / Bad Service

SassyKelz on Jul 23, 2013
I was at Old Navy on there 30% off the whole store sale (unintentional) I wanted to buy a Blue Jays shirt and I saw a pair of pants on clearance for $10 that I wanted. The line up was huge and I decided to just wait in line since that wasn't a big deal. After waiting 15 minutes, I see...

Old Navy / Destroyed Store

Cdees on Jul 4, 2013
I went to the Oglethorpe Mall Old Navy to buy shorts since they were having 30% off for July 4th. I got there before the store opened. When the gates were raised and the waiting customers were allowed to walk in I was shocked. The store was a reck! I worked retail for 8 years and was never...

Ge Money Bank - Old Navy / LATE FEES

TUBLEU16 on Apr 29, 2013
My monthly payment started out to be payment was $72.00. My payment was short by $2.00 and Old Navy charged me late fees and kept charging me a late fees of $25.00 and over the limit charges. They now have me owing $170.00. This is an outrage !!! I have an impecable payment history (no...

Old Navy / Tuesday - discount day of 10%

Not a Happy Cstomer on Apr 17, 2013
On Tuesdays when you use your Old Navy credit card, you will get 10% off. So when I purchased something yesterday (Tuesday), I noticed that night that I wasn't given the 10% discount. I returned to the store the next day inquiring why I did not get the discount. The cashier took the...

Old Navy / Credit Card

Mshell on Feb 22, 2013
I have several complaints about this credit card. First of all, I signed up by accident. I was asked if I wanted an Old Navy card, and I specifically asked if it was a credit card and was told that it wasn't. Well when I got it I ended up using it. Which brings me to my second...

Old Navy / Customer Service

ritz06 on Jul 2, 2012
On Saturday 6/30/12 I went to the Old Navy in the Pacific View Mall in Ventura Ca. They had there flip flops on sale for $1.00.I took all 4 of my children with me and they selected the flip flops and other items that they wanted. The line to pay was lengthy and when it was my turn I placed...

Old Navy / Return policy

aFord1002 on Jan 11, 2012
My daughter received some Old Navy cloths for Christmas. They were to small so I went to the store to exchange them, of course they didn't have the same thing in her size. I was then informed by the cashier that I would not be able to exchange it for something different until I...

Old Navy / Misleading Promotions, Bait and Switch Tactics

JonG83 on Sep 20, 2011
Back in May of this year, I went to a store in Fort Worth, TX and was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy visa card. I thought that sounded like a good deal so I said go ahead. Hadn't heard or thought about it since...

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