Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
Old Navy Logo

Old Navy

Gap Inc.

5900 N Meadows Dr
Grove City
United States - 43123
Customer Care
Additional Email IDs
Go to Old Navy:    Twitter      

Old Navy Complaints & Reviews

Old Navy - Poor customer service and horrible policies

Posted: 2015-11-15 by    Reviewer68625
Complaint Rating:  0 % with 0 votes
I opened an old navy card, paid on-time, more than the minumum. Six months after opening this card, old navy did a soft inquiry on my credit (without my knowledge or authorization). Unfortunately, a medical bill appeared during that time on my credit report, which made my score drop and based...

Old Navy - Alabama, Dothan - Ladies Bathroom

Posted: 2015-09-26 by    Reviewer15538
Complaint Rating:  0 % with 0 votes
There was a special promo from my company so my husband and I decided to take advantage of this. The store was great and the customer service was great. However, my husband was taking his time finding the perfect shoe for him so I took a trip to the ladies room. It was totally unacceptable!!...

Old Navy On Sawmil Rd, Columbus Ohio - Refuse to take my $5.00 off coupon

Posted: 2015-03-17 by    doglovecat
Complaint Rating:  0 % with 0 votes
I applied old navy card about a month ago. So, I went there earlier this afternoon, I was excited to see all the new spring clothes so I got shirt, pair of socks, and earrings. I went up to cashier, I gave her $5.00 coupon, she stated she need the old navy card, and I told her I left it at home....

Old Navy - coupon

Posted: 2014-11-30 by    T@whittier
Complaint Rating:  0 % with 1 votes
Nov.30 I have shopped at Old Navy for a decade, I had a 10$ reward that expired today & I went in a hurry tonight to use the reward I had only cash on me, no wallet . Ariel the manager I spoke to said I have to pay with my Old Navy card and could not take cash. Old Navy that is not right that...

Old Navy / Jeans - New York, Bronx - Damaged / Tampered

Posted: 2014-08-21 by    angry19s
Complaint Rating:  0 % with 0 votes
My mother bought a pair of jeans from old navy ( $19 sale), she asked me her daughter to purchase her another pair which indeed intended to the next day.Day later I did, searching for her size being 12 LONG, i scanned scanned and scanned.

Finally finding a pair that said 12 long...

Old Navy - Massachusetts, Plymouth - Coupon adjustment

Posted: 2013-09-10 by    Dody1
Complaint Rating:  0 % with 0 votes
Purchased well over $100 of merchandise at Old Navy, Plymouth, ma - forgot $30 off coupon. Sales slip was sent home w/son to NC, Went back to store following week with credit card and coupon to have transaction recalled and coupon applied. Manager, Lindsay, said the receipt was needed. So left,...

Old Navy - loudness of employees

Posted: 2013-09-05 by    chocturtle
Complaint Rating:  0 % with 1 votes
Went shopping at old navy today and spent close to $70. While shopping they were taking donations for kids with cancer which is very nice, however there were two loud employees screaming at the top of their lungs asking for donations. By the time I left between the loud music and employees yelling...

Old Navy (Erin Mills Town Centre) - Ontario, Mississauga - Bad Service

Posted: 2013-07-23 by    SassyKelz
Complaint Rating:  0 % with 0 votes
I was at Old Navy on there 30% off the whole store sale (unintentional) I wanted to buy a Blue Jays shirt and I saw a pair of pants on clearance for $10 that I wanted. The line up was huge and I decided to just wait in line since that wasn't a big deal. After waiting 15 minutes, I see the...

Old Navy - Georgia, Savannah - Destroyed Store

Posted: 2013-07-04 by    Cdees
Complaint Rating:  0 % with 0 votes
I went to the Oglethorpe Mall Old Navy to buy shorts since they were having 30% off for July 4th. I got there before the store opened. When the gates were raised and the waiting customers were allowed to walk in I was shocked. The store was a reck! I worked retail for 8 years and was never allowed...

Ge Money Bank - Old Navy - Georgia - LATE FEES

Posted: 2013-04-29 by    TUBLEU16
Complaint Rating:  0 % with 0 votes
My monthly payment started out to be payment was $72.00. My payment was short by $2.00 and Old Navy charged me late fees and kept charging me a late fees of $25.00 and over the limit charges. They now have me owing $170.00. This is an outrage !!! I have an impecable payment history (no lates...

Old Navy - California, San Francisco - Tuesday - discount day of 10%

Posted: 2013-04-17 by    Not a Happy Cstomer
Complaint Rating:  0 % with 0 votes
On Tuesdays when you use your Old Navy credit card, you will get 10% off.
So when I purchased something yesterday (Tuesday), I noticed that night that I wasn't given the 10% discount.
I returned to the store the next day inquiring why I did not get the discount.

Old Navy - Credit Card

Posted: 2013-02-22 by    Mshell
Complaint Rating:  0 % with 0 votes
I have several complaints about this credit card. First of all, I signed up by accident. I was asked if I wanted an Old Navy card, and I specifically asked if it was a credit card and was told that it wasn't. Well when I got it I ended up using it. Which brings me to my second complaint,...

Old Navy - California, Ventura - Customer Service

Posted: 2012-07-02 by    ritz06
Complaint Rating:  100 % with 1 votes
On Saturday 6/30/12 I went to the Old Navy in the Pacific View Mall in Ventura Ca. They had there flip flops on sale for $1.00.I took all 4 of my children with me and they selected the flip flops and other items that they wanted. The line to pay was lengthy and when it was my turn I placed my...

Old Navy - Georgia, Columbus - Return policy

Posted: 2012-01-11 by    aFord1002
Complaint Rating:  100 % with 1 votes
My daughter received some Old Navy cloths for Christmas. They were to small so I went to the store to exchange them, of course they didn't have the same thing in her size. I was then informed by the cashier that I would not be able to exchange it for something different until I received...

Old Navy - Texas, Fort Worth - Misleading Promotions, Bait and Switch Tactics

Posted: 2011-09-20 by    JonG83
Complaint Rating:  0 % with 0 votes
Back in May of this year, I went to a store in Fort Worth, TX and was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy visa card. I thought that sounded like a good deal so I said go ahead. Hadn't heard or thought about it since. Fast-forward...

Old Navy / Leggings - Ontario, Toronto - Price

Posted: 2011-08-29 by    vvictoriouss
Complaint Rating:  0 % with 0 votes
I got a 30% off coupon on an entire purchase at old navy. So i went to old navy and got two pairs of leggings. The price was $16 for 2. But when i went to the cashier it rang up as 9.50 each, which was the regular price for 1. So i asked her why it rang up as the price and the sign said it was...

Old Navy - Bad customer service

Posted: 2011-07-01 by    Jill Higley
Complaint Rating:  100 % with 1 votes
I love the deals and the styles of clothing their stores offer. However, the last few purchases I've made I have noticed that the quality of the clothing is very poor. On three separate garments, I have found holes in the clothing after only one wash and wear. Not just small holes either....

Old Navy - Unprofessional attire

Posted: 2011-06-19 by    Jhudge
Complaint Rating:  0 % with 1 votes
Wife went into Old Navy in Ft Smith Ark with my children. Purchased some clothes?. The associate checking out customers was wearing a shirt that said "SHHH, don't tell anyone that I'm a lesbion"|. Wife did not say anything, just paid and left;. When she got to the car my 7 year old...

Old Navy - Georgia, Buchanan - Price

Posted: 2011-06-15 by    HHardin
Complaint Rating:  100 % with 1 votes
I saw a skirt that I loved on my aunt, it was a jersey knee length skirt, and I asked her where she got it and she said Old Navy. I was so excited because I love old navy. I got online and found my skirts for $15.00, but because my family is on a budget I wanted to save the shipping money. I...

Old Navy - Michigan, Holland - Returns

Posted: 2011-06-05 by    Netgirl
Complaint Rating:  75 % with 4 votes
I bought a pair of flip flops for my daughter last weekend and the first day she wore them the layer of rubber wore off on the top where her feet rubbed on them. I brought them back along with the receipt and was told that Old Navy's policy was to only take back items that are not obviously...

Share with Others

Contact Us


How To Avoid Being "phished"
How To Avoid Being "phished"
more videos More Videos
RSS Feed

Reply to