Mr. Appliance review: mr appliance charged $65.00 for a service charge that was diagnosed wrong 24

I was told that $150 for the tech guy to come out and check the problem out the tech guy

Open my flat top stove up analyze the situation put only four bolts on the knob of the stove so I can turn it on doing after this he close everything up and gave me a bill for $279 this bill was not agreed-upon he know he did not do anything plus we had not agreed on any additional money and I still have not receive the receipt yet so therefore I will be seeking an attorney I would not recommend nobody to Mr. appliance They take a vantage of people that they think they have money I am Darrell from Downingtown and if I do not get my receipt soon you guys will be going to court

Mr. Appliance and companies of this ilk are actually criminal fronts- outright.
Read the hundreds of other reviews and think about it...
These petty thieves and scamsters approach every customer like a nickel machine in Vegas (where most are from). They have every excuse in the world and wrapped in a Mr. Smith from The Matrix smile as to why you are angry and things are not their fault at all.
I'd also like to note that many complaints are from African Americans as well and other minorities. Maybe they are Irish Travelers?

I wish for a ZERO star option. Absolute con artists! Ripped us off for $216, then came back after their "guaranteed accurate quote" was created in error asking for another $715 before completing the work. Also charge us an out of service area transportation fee when our location is clearly noted on their Dayton website and on their highlighted service area map.
Absolutely HORRIBLE customer service. Bradley misquoted our invoice, forgot to order parts (LG even stated Mr Appliance made a stupid mistake...their words not mine). Reed and Bethany the manager are very sarcastic and hateful, resulting in an equally hateful response from me! I'm guessing the sarcastic comments above are retaliated comments from Mr Appliance staff or management as this is the EXACT tone they use when dealing with customer complaints...even when they clearly admitting their fault in entire incident. Steer clear of this company!

HMMMMM! Where do I start... My washer stopped working last week, so I called Mr. Appliance for some help. The first issue was that according to their site their "trucks" are fully loaded, well that wasnt true! After doing the diagnostic testing, we found out that it was the pump. Great! but they didn't have the pump and I had to wait all weekend. Well it doesn't stop there the service guy shows up and says " It's all fixed" and leaves after getting paid of course. I start washing and SURPRISE! I get the SAME error code... I called the company right a way (10 minutes) and they stated that they couldnt get the technician to come back. Needless to say this poor customer service. Oh and I'll have to miss another day of work! I will never use them again!

The service fee is a fee just to cover the time and fuel etc to get to your home. If you don't want to pay a fee to get something diagnosed, then haul your appliance to a shop somewhere to get it looked at.
The comment where they thought replacing a handle for $150 is high, why didn't you do it yourself? Oh, that's right, you don't know how to do it. Your not paying for the labor to do the job, you are paying someone for their knowledge.
When you pay an attorney, Doctor or CAP etc, you are paying for knowledge.

So let's see...you go to the doctor with symptoms you can't fix. Because he's a nice guy, he decides to diagnose your symptoms for FREE! Never mind all the schooling he had to take, the staff he has to pay, the insurance he has to protect himself with because you might decide to turn around and sue him. Then when he gives you your FREE diagnosis, you decide you can fix yourself without his help and walk out the door...Sound wacky? You mean your doctor's services are so valuable you're willing to pay a fee to find out what's wrong with you and how to get it fixed? Most service companies roll their service fee into the labor charge, so in essence there's no fee if you opt for the repair. But no sane business on earth that hopes to STAY in business will spend time and money on diagnosing your appliance for nothing when they could be actually making money at someone else's house. No one owes you anything in life...

These complaints are very uneducated. Asking someone to drive to your home on their time, and then expecting them diagnose your issue for free, knowing you might cheap out and try to fix it yourself, is just as unethical as you claim some of these appliance guys are. You are basically asking this person to give you FREE advice when they probably had to PAY for schooling to learn their craft. If its so easy, diagnose and fix it yourself. It is expensive to repair appliances because most parts cant be 'fixed' today, and require replacement. So you want a tech to come to your home, get paid nothing, analyze and troubleshoot your problem, order your part, come back once the part arrives, and then install the part... how much would you charge someone to do that for them? Would you only charge them for the hours you are working in their home? Or would they be charged for all the labor that goes into getting the part to you and actually fixing the unit?

You pay a mechanic more and you have to go to him, but want to pay the appliance repair tech LESS when he has to come to you, and often he has to know as much or more than an auto mechanic. Its amazing how people think service men are raking in cash. Even IF the tech was getting all of that diagnosis fee in pocket, some of that is gas, some is expenses and some is the fact that OFTEN people cancel calls and the tech and company have their time wasted AND make nothing.

Growup and stop acting like the world revolves around you and your creature comforts. Appliance techs often work just as hard as you do, and have little to show for it, besides threats from customers when things dont go perfect, average to mediocre pay, long hours and frustration.

Anyone complaining about appliance service on this string obviously has no idea what is required to operate an appliance repair business. If you don't like the pricing structure, fix it yourself. If you can't then pay a professional to do so. Mr. Appliance is one of the best professional appliance repair companies around...period!

I had one of your service men come by to evaluate my ice maker and he told me that I needed a new one and that it would cost over $600 to replace. I went online, found a replacement for $105 and with the help of the online instructions, I installed it myself and the ice maker is working perfectly now.

I will not be recommending your company to anyone and I will make sure that the NYC broker community is aware that your company is not to be used as a reference for clients. I do not think that is a fair practice to charge a customer 6X more than what a replacement part is worth for such a simple job. High way robbery!

I am so disappointed and upset about your scheduling. I used Mr. Appliance in the past and was so happy with the service that I told all my friends about you. Unfortunately, when I went to use you again, I never even got you to my house. I work 9 hours a day. I tried to get an appointment for the weekend, but there were none available. I then tried for late on Monday. I can leave work early but cannot come home in the middle of the day. So the technician assured me that they would make me the last appointment of the day. The night before my appt, your confirmation e-mail said they would be here between 1:00 and 3:00. I called and reminded them I was promised that I would be the last apt around 4 or 5. They said that WAS the last apt in Melbourne for the day. Tricky, right? I changed my appt to Wednesday morning. The technician assured me I would be the first appoint, which would be between 8:00 and 9:00. I agreed. I was taking the day off because I am heading out of town for the week and weekend. Again, the night before, your confirmation e-mail said they would be here between 1:00 and 3:00. I called the number in the e-mail and the technician apologized and said he couldn't get hold of anyone in the evening but would have them call me first thing in the morning to resolve the problem. That didn't happen. Then, around 7:45, I get a call that the repairman would be here around 1:00 - 3:00. I explained the situation to the technician. She apologized, but said that they would only be in Melbourne in the afternoon. I reminded her that I was promised the 1st apt of the day; but she told me that I was the 1st appt. for MELBOURNE (tricky again) and they have four or five other customers in the area that they have to service in the afternoon. I explained to her that I was promised the 1st appt of the day, but she said they had to work me in with their other customers. I told her that I am very disappointed and that I will never use you again and that I will explain to all my friends that I previously bragged to you about (who all have schedules like mine) that you are undependable and tricky with your appointments. So now my refrigerator still needs repair, but I will find a local repair shop that caters to the customers that support them and won't make me feel lost in the system because they are too big to care that much like Mr. Appliance.

consumer beware ! mr. appliance over charged quoted $44.00 and charged $204.00 dryer inop.3 times in 3 weeks finally called someone to fix dryer correctly, all is fine now. diagnosis was wrong, and you have a better chance of heaing the pope call you than speaking to the boss at mr. appliance, i waited 2 days and he never responded. very poor business practice.

What it really comes down to is that appliance repairmen are looked down on because we are considered grease monkeys. I have been an appliance tech 30 years now. I am tired of it all.. Sick of ungrateful people.. With gas at 3.85 a gal. Insurance at over 400 per month and monthly operating costs over 2000.00 I guess I am supposed to come out for free and let schmucks like this guy ###, fix it himself and charge nothing.. Guess what buddy, the kids coming up can't fix anything mechanical. Appliance repairmen have to know electronic diagnostics, plumbing, electrical, hydraulics and schematic reading. It is a trade perfected over years and years of repetition. I personally would rather flip whoppers and let you go without than deal with an ingrate.

We had Mr. Appliance come to replace the gasket on our washer. We bought the part ourselves. The man came and installed the new gasket but put it in upside down so water collects at the bottom of the gasket instead of draining. When we called to complain about the "oversight." They returned our call and said that the repairman put the gasket in correctly and they were not coming back. My husband was so irritated that we caledl them back and insisted that the repairman come back and fix the problem. They charged us $207.71 for that mistake.

With over 1.5 million appliance parts on the market, What kind of idiot thinks he is going to have a completed repair the first time out each and every time? I mean come on now, did the sun rise for just you today?

Service work is never cheap. Are you really upset that the company turned a profit? Have you ever bought a Big Mac at McDonald's. You pay around $4 for the sandwich that costs .70 to make. Do you have a flat screen TV? You probably paid $1, 000 or more for a unit that was manufactured for $100. I'm sure the service company made much less of a margin after all their expenses. Insurance, fuel, tech pay, office staff, owner's salary, etc. but you feel ripped off because you think it should be cheap. If you knew how to fix the machine, you wouldn't have to call someone who has been trained to diagnose and repair the problem. Repairs are not a fun thing to purchase like Big Macs and Televisions, but the companies that provide the services should not be slandered because you feel stupid for not knowing the $5.00 part was broken. If you want cheap work, call a joe schmoe repair guy with a dented up truck who tracks mud into your home and doesn't let you know he's a felon who's casing your home. Good work ain't cheap and cheap work ain't good.

I would've had to pay the tech $65 just to walk in the door, and walk back out regardless. When I was with my husband he never had time to fix it, my friend/ family time is limited due to working 6 days a week, and at this point the dryer door had been popping open mid cycle leaving me with smelly clothes for 4 years. I needed it to just be done with. Sadly I guess I paid for it. I was told when I made the appointment that the $65.oo service charge is waived if they do the work, so I never imagined it would be so much.

WHAT A HORRIBLE PERSON JACK RK IS DOESNT DESERVE TO HAVE A BUSINESS-VILE

I have a Degree, worked on Capitol Hill, and for the Vice President's office. Needless to say Richard, I think I meet you implied qualifications to be a "responsible professional that affect people's lives". Frankly, your attitude towards those who you see as below you speaks volumes towards your character. I have to assume that you are stuck in profession that you believe pays way to little. (Free Advice: get a job that pays what you want to make!) With that said, I can say that you are wrong. Havenet obviously did not know what he/she was doing or she would not have called the servicer in the first place. Havenet then refused to pay the servicer the fee to implement the repair. I have to assume that Havenet believed he/she was able to do the repair on his/her own. This was obviously an incorrect assumption. It is like going to a tax accountant and asking them why your paying so much in taxes. He gives you advice as to your options. You then say, "Screw that guy. Surly I can set-up a S-corp, look at all the new tax regulations that changed last year, understand what might change this year, etc." My point is, there are thousands of different appliance models out there. There are even more possibilities as to what can go wrong. It takes years and thousands of dollars just to have a decent understanding of appliance repair. Even that fails in comparison to what it costs to pay a tech, stock a parts room, payroll taxes, benefits, uniforms, advertising, fuel, workman's comp, local property taxes, profit sharing, tools, support staff, membership fees, LICENSE fees, liability insurance, etc. I think my point is clear. You sir, are either ignorant or have some serious insecurity issues about your self worth. I would suggest focusing on your issues before you BOO HOO another person's profession. DISCLAIMER: I own an retail appliance and service company. While very rare, I do see a "Richard" from time to time. I have a standing directive in my store that if we get a "lecher" (someone who wants our advice but who refuses to pay for it) we make them sign a waiver of all liability with an understanding that we will not return any parts they purchase. Most refuse and purchase parts off the web. We typically hear from our competitors that the "leacher" set-up a service call with them within a couple of weeks.

OH BOO HOO...

You POOR babies. You have to DRIVE to make a $65 dollar walk in the door fee. GET A GRIP! There are people working in responsible professions that affect peoples lives requiring DEGREES from UNIVERSITIES and licences, that have to work almost an entire DAY to make what you want to walk in the door.

If you had fixed the problem the first time, the homeowner would not have needed to take matters in their own hands and try to fix what you did not.

If you had been professionals instead of ignorant, greedy, money grabbers, you would have corrected the problem.

If you had paid the company to make the repair and it was the wrong diagnosis, they would be obligated and liable to correct the problem. Since you took it upon yourself to make the repair, you assumed all the liability that goes along with the repair. Instead, you want them to come tell you what is wrong...for FREE...so you can make the repair yourself, again.

We service companies make virtually NO money on diagnostic fees only, especially in large cities where they have to drive many miles, spending money on fuel and paying the technician an hourly wage to drive to your home, assuming tons of liability while doing so, just so you can use their expertise on making a repair then cheapskate out and repair it yourself. You are paying for their skill and knowledge.

I think Mr. Appliance did the right thing. I own a Mr Appliance franchise too, and I would have done the same thing.