Menards
Reviews and Complaints

I have been shopping at the west Duluth Menards for many years. The employee Crystal in the electrical Department has always been very helpful and knowledgeable. She doesn't just point you to an isle and send you to find products on your own but brings you right to them. She is always friendly and welcoming. I have been meaning to write a good review for her for a while. The customer service in the electrical Department is one of the big reasons I keep coming back to Menards. I do a lot of shopping in many stores for my electrical and rental business and that type of commitment to costumers is rare. Good Job Crystal

When they have the cart boys running the registers and they will not remove their sunglasses indoors while dealing with customers, this is rude. When you have to leave the checkout line, return to the display, and retrieve the sale tag because the customer service rep won't, this is not customer service. When 10 people are backed up at the one open register, this is not customer service. When you point this out to the customer service rep, and are told that you are rude, this is not acceptable. When this same customer service rep complains to her co-workers, (loud enough for you to hear), that one more customer like you and she will quit. she SHOULD quit.

I never raised my voice, used foul language, or showed any disrespect, yet I was RUDE? Impatient maybe but not rude.

When all this happens in one trip to your store, something needs to be done.

No problem, Lowe's is only 5 minutes further up the road, and I have always been treated courteously there.

STORE 3232 10/20/23 8:35am

I spent over 2000.00 on a new 3-door frig and the second one of two (the first one leaked water after 6 months) has quit cooling in the frig portion after one year of use! Called customer service and received a "oh well the warranty is up" answer. I am a big Menards fan and shopper, even though a Lowes is less than a half mile away! Im retired and worked for over 20 years in the retail management field and never ever gave a customer this type of answer! never forget that a happy or mad customer will tell their experience on average to at least 17 others... This can be very harmful to sales when competition is near by. Never forget the customer is usually always right!

*Original order date: 5.30.23 - UltraDeck, railing system, etc.

Cottage Grove Store - Delivery Agreement [protected] - Est Delivery 6.22.23

*6.22.23 - rec'd email from Menards that the order was ready to be picked up, but it was supposed to be delivered. When we called the store, we were assured that everything was fine and it was going to be delivered on 6.29.23.

*6.28.29 - rec'd call from Menards - they sold our materials to someone else. Offered a refund. What?! We had already built the framing and were ready to install the decking/railings.

*7.6.23 - went back to the store to order all materials again.

*7.20.23 - Notified we'd have delivery on 7.28.23.

*7.28.23 - delivery to home had incorrect items. We were told that WE HAD TO UNLOAD the multiple pallets of materials leaving only what was to be picked up/exchanged.

*7.31.23 - Menards picked up incorrect items and replaced with correct items. By now this is over a 30 day delay on the construction process.

We were told this was a "special order", so that would leave one to believe that the product was manufactured at the same time and have the same color/dye lot - BUT NOT THE CASE! See photos.

*decking installed over the next 2-3 weeks shows the variation in colors - some are dark and some are light. (see photo)

*8.24.23 - due to the delays on the order/delivery/wrong products, we decided to save time and purchase stair stringers rather than build the steps from scratch.

8.26.23 - stringers attached to the structure, and find that they are not cut the same and are twisted and warped. As a result, had to purchase additional lumber and larger metal strapping to straighten everything out - still not perfect and we're hoping we can pass the permit inspection (SEE PHOTO)

*9.3.23 - we installed the UltraDeck stair posts and tried to figure out the rail system installation. The instructions provided with the products are a joke! Through trial and error/searching the internet, we finally got it figured out - no thanks to the seller or manufacturer - who happen to be the same - Menards.

*9.6.23 - we reached out to the store to express our complete disappointment in how the entire process was handled and including the sub-par products they sold to us, and were told to fill out an "installed product complaint form" and send it via snail mail to the corp. office in Eau Claire, WI.

*9.28.23 - received a response back from a manager at Menards which was basically "we're sorry, but we don't care, go away".

*10.6.23 - after several more attempts to contact Menards, we are being stonewalled and our 35 year relationship with Menards is OVER!

I bought a TroyBilt Weed whacker 16" TB 25CC TRIMMER 2671904, on [protected]. I took it home and put it together on [protected]. On [protected] I tried to use it. I had to pull the rope no less than 40 pulls to get it to start. I had the correct 40:1 fuel ratio non ethanol gas in the tank. It ran for around 5 minutes. It warmed up and quit running. I had a very difficult time restarting it, but it finally started. It ran for less than 3 minutes and quit again. That time it would not start. I tried to return it to the Menard's store in Dubuque, IA. on 9-1-2023. The customer service department told me I had to take it to a repair shop 9 miles from the Dubuque store to have it inspected. I took it to that shop and they told me all they had to do and it would be done on Tuesday, 9-5-2023. I picked the weed whacker up from the shop on 9-5-2023 and took it back to the store with a note from the repair shop stating it would cost more than 3/4 the price of the equipement and I should either get a refund or a different weed whacker. I opted for the refund. It was then that I was told, we have to give you a check that can only be used at Menard's for the refund price, which was $128.39 I paid with a VISA credit card that can be used anywhere and now I'm stuck with a check that is ONLY good at a Menard's store. I live 60 miles from the nearest Menards store and do not shop that often at Menard's due to the distance. Plus, I had to make 2 extra 132 mile round trips to get this Menard's ONLY check. I want my money to go back to my VISA card and not on a Menard's ONLY check.

If you are hearing that Menards will match the price it is a definitely FALSE statement, specifically at the paint department in Volo, IL location.

We called at the store department asking specifically about the 'Cabot' product that Ace hardware had the advertisement in the paper flyer and were told that Menards will match the price. While coming the store, we met the manager of the department and I believe his name was Mike, who confirmed that he will do it looking into the flyer. While sales person started to shake the gallons Mike called him over and in few mins the sales person came over explaining that they cannot do that. The manager did not even come to us to apologize or explain what was the reason he changed his mind..

So sad..

-Galina Mann

Recently I moved, and I have tried logging into my account many times and I am unable to do so, and the following text appears: "Sorry! We are experiencing problems with Menards.com Please try again later."
I even tried to reset my password and the following text appears:
"There was an error resetting your password. Please try again later."
I tried searching for a technical support or customer support phone number but couldn't find one.
THIS IS A PISS POOR WAY TO RUN A CORPORATION !

Menards should be prosecuted for false advertising, Their 11% rebate has to be spent in their own store, if you try to hold off sending the receipts in so you can combine several in one envelope you wind up forgetting to mail them in and get screwed again. we would all be better of if Menards just dropped the prices about 2%, then we would at least not feel robbed and pissed off all the time. I will go to Home Depot from now on, at least they are up front about ripping me off!

I am a very upset. I have been a very loyal customer of Menards. This service is uncalled for. HOW DO 25 OF THESE FENCE PANELS JUST DISAPPEAR?

The website for Triadelphia WV states the following:

36" x 48" Victorian No-Dig Fence Model Number: 87170MN Menards ®

SKU: 1711412 Pick Up At Store 20 Clearance at Triadelphia While Supplies Last! I placed my order on-line for 5 since 25 were available and spoke to both Peyton and Zach when I called to let them know I would be travelling up this evening. I live in Grafton WV. On line says, They are Not Available at Bridgeport and at Westover WV, it says Not Available at Westover. I live 98 miles from Triadelphia WV, but was willing to travel there since I have these particular panels around my home. I AM VERY HAPPY I DID NOT MAKE THE DRIVE AS PLANNED BEFORE CALLING AND THEN BEING CALLED BACK BY ERIC to say they did not have these in the store and that he also had his store manager check and there were none that they could find. There was no offer of a refund. I will call to get that taken care of. There was no offer of discount on another item. NOTHING, just a Hope you have a better day comment. AGAIN Unacceptable...

installed'had it checked out buy menards feild rep says it was installed rite some of the Toungs are breaking off iam lookin for replacement boxes this all happened 8/18/2020 just looking fore replacement peices

After emailing Menard's and Rebate International for the fourth time, and them alleging they had mailed three different checks to my address on file. I just checked the rebate tracking system, and it shows that my rebate is again being processed. This is nothing more than a scam between Menard's and the company they hired to process their rebates. There are way too many complaints by other customers stating that they have not received their rebate checks on merchandise purchased at Menards. There should be sometime of class action lawsuit for misrepresentation, false advertising, fraud and scamming consumers. I have friends and family who never received their rebates, and because the amount was only $20 - $40 dollars, eventually gave up. My rebate is $173, and I will continue to pursue the issue out of integrity and holding them accountable.

I submitted the attached pictures of my rebates, that I am being told that Rebate International has processed three checks. Anytime I contact them, they continue to process a new check that I never receive. In my last communication, I pointed out the fact that they have my correct mailing address. I honestly believe this is a complete scam by this company, that is responsible to provide this service to you "Menards" and the consumer. It has been since September 2023, that I submitted my rebates, the first check that was sent out on Nov 2, 2023, second check Jan 4, 2024, and the last check Feb 8, 2024. This is absolutely poor customer service, but based on the complaints on the link below this is common practice by Menards and Rebate International.

https://www.complaintsboard.com/menards-rebates-and-tracking-of-rebates-and-not-receiving-rebates-c1236400

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I am tired of not seeing where rebates are in the process on your site. It’s been about 6 weeks since I sent it in and nothing. This is not the first time this has happened. I bought at Menards in Green Bay, attached is my receipt. I mailed in the date after purchase. 12/16. It should at least show that my rebate was received.

Deborah Jorgensen

968 Lakeview Dr

Green Bay, Wi. 54313

Upon checking my rebate status, they said the sent me a check on 11/22/23 for $57.87. I never received any such check and I always go through my mail each day very carefully. I had to send an email because there is no phone number to call. The auto generated message says I have to wait for a response in the order it was received. I'm not holding my breath. Not happy.

I placed an online purchase on 12/28/23 and paid for it with my credit card. My contract went today (1/2/24) to pick up my purchase and he was told that the purchase was made on a fraudulent credit card (it was not) and that if he didn't present the credit card and his identification, the material was not leaving the store and that they had called security. I listed my contractor's name as the person picking up the order.

When I called the 6800 Broad Street, Columbus Ohio store, I was told that sometimes customer service flags cards and purchases like this one.

My contractor was treated rudely and as if he was a thief (and by extension I was too). If the card had a problem, the purchase should/would not have gone through.

This is extremely unprofessional customer service. Needless to say, I no longer care if Menards has a good price or the product that I want, I will no longer be a customer.

They are working there for one thing too see how be as rude and get in there way you fine as soon as get in there way . Ask them for help are you nuts . Like the guy in plumbing department manager just there for a pay check rude is he top of my list and his staff watch out the for the ladder poeple get out of there way the second one the manager in hardware one of the same they go out of way not too help you i ask were it a tool was it down there can you see it really

I sent my rebates in over 10wks ago and on the website it says it was mailed out november 21st, 2023! There is no tracking number and they make it impossible to get in touch and figure out wats going on. My rebate is 300 and thats alot when your living day to day! I still have not received my check and would like to talk to a actual person who wont refer me to the website. Bull crap...the first time i mailed in my rebates i didnt have a issue but it was alot less than this check. Something needs to be done! Dont tell people send these in and get rebates and then never send them there checks for money spent at the store. They need to make it easier for people to get answers instead of pushing it off bc that's a way to not deal with it...by saying write a email or it a way of saying we win you lose...i feel...

Was banned from Menards for being in the vehicle when somebody else was as you would say, arrested for theft when the theft occurred the Menards guy actually call counted and handed the material to my uncle and the cops really didn’t even wanna arrest him or ban him they thought it was a joke and somehow I am being charged for the products when they got the products back which was only a few dollars worth and some of my materials that I brought in to change out they ended up keeping and then I just got a trespassing notice when I shouldn’t even be banned and didn’t [censored]ing know I was banned [protected]

I needed a recliner, called and asked if they would load it up and tie it down for me and they a said yes,but tbey lied to me to make a sale

Went there to pickup and the guy was not trained well at loading products. He used a forklift and set it in my truck along with a pallet and He didn't push it in up to the cab. I asked him if it needed tied down and he said no it will be ok. Well I don't get 2 minutes down the highway and the wind caught it under the pallet and blew it right out of my truck. Splattered on the side of the highway . I called them up and they said to bad but not their problem. They said they don't tie down. Well at least the guy should have told me when I asked him if it needed tied then I could have secured it myself. And if he wasn't so lazy to not take it off of the pallet then the wind wouldn't have gotten under it. I prob spend $3000 a year at Menards but I will never step foot in another Menards again.