Husqvarna Professional Products
reviews and complaints

I have been waiting since December to receive parts for poll saw before the academic even took place.

Husqvarna or a bunch of liars and will not back up their guaranteed warranty! I bought a 18 inch 440 Husqvarna had it for a year took very good care of it make sure it had good gas in it and now after a year the rings in it and etc are messed up and Husqvarnas repair places said it was my fault. Never buy a Husqvarna again. $299 chain saw 200$ fix if ever broken. Don't trust Husqvarna nor customer service! Fair waring

Should close down! My Rancher chain saw constantly leaks oils Piecve of over priced ***! My very price 52XZLS mower tractor had ther starter switch go 3 weeks ago and Gee whiz there is not one in Canada They may get me one from North Carolina My beautiful lawn is now 8 inches high on 5 acres! Thanks dip wads! BACK TO *** DEERE NEVER SHOIULD HAVE LEFT FOR THE ALL Excuse COMPANY! Closre down and go back to Europe!

I recently purchased a Husqvarna 130 chainsaw that arrived missing the orange bar cover that they advertise it coming with. The customer service representative was rude by brushing me off and telling me it wasn't his problem and that he wasn't going to send me the missing part. Not even an apology for the inconvenience. If this is how Husqvarna treats its customers, I will not buy anything from under their umbrella of brands again.

I own a Husqvarna zero turn mower. Recently it did not hardly move, so I took it to the dealer at which I had purchased the mower. It was not the first time the mower had to go there to be worked on. The mower apparently has a transmission issue. The mower should still be under warranty. I was told because of the hours on the mower, it would not be covered. But according to a complaint I registered by email, the mower's warranty has nothing to do with hours. My mower also has sat at the shop for over a month. The dealer states that Husqvarna refuses to cover my warranty. This repair is costing me over $800. I bought this mower on credit and I am still paying for it.

This is the worst website and customer call center I have ever dealt with. I had 5 customer reps that I dealt with. The first one was pretty good, the second one didn't want to help and said she would have the first lady call me back, once she got off break. The 3rd guy got a dropped call, but he did try to call me back, while I was talking to #4, a lady that was completely incompetent, and eventually "dropped" my call, probably to avoid getting a review, or to avoid having me talk to a supervisor, which I had asked to do 4 time. The final person finally got me an authorization to send back a part. He was a bit slow, but he apparently got me the information that I needed. I will never order from these people again. I called a local dealer and had an order for what I actually needed in 20 minutes. This was after literally 4 hours of trying to deal with this disaster of a corporate organization. We'll see if I ever get some kind of refund - not holding my breath!

I'm a long time Stihl user; so not ever being a Husqvarna customer before this 460 Rancher purchase on 3/16, I had no idea that I would be required to also purchase 3 x Husqvarna brand fuels AT THE TIME OF MY ORIGINAL PURCHASE, to receive Husqvarna's elusive 3-year extended warranty. So, imagine my shock of learning this little gem of a policy all by myself while registering my new product on Husqvarna's website. I had no other option but to then contact Husqvarna and I was promptly told that this is the Dealer's responsibility to let the customer know about this odd warranty rule. So, I then contacted the Husqvarna dealer and I was told that this would be Husqvarna's responsibility to inform me of this odd warranty rule. This is a terrible warranty if no one knows about it especially with no customer service or solution offered for first time customers. I was still willing to purchase the fuel to qualify; but was told by Husqvarna that it was too late, that the 3 units of Husqvarna FUEL must be on the same proof of purchase invoice with the purchase of the Husqvarna chainsaw to qualify for the 3-year extended warranty. Very unsatisfied customer here!

In may I Purchased a Husqvarna lawn mower model YT48DXLS. During the very first use I discovered that the transmission was faulty. I returned the mower to the dealership and was told that they would have to contact Husqvarna for approval to fix the mower under warranty. Four weeks later I stopped by the dealership to check on the progress. The mower had not been touched and I was told, by the manager, that they have left voice messages and emails with Husqvarna but Husqvarna would not return the call. Therefore my mower had not been fixed and they could not give me any idea when it would be. After several more weeks I decided to contact my state AG Office. My complaint was forwarded to the dealership and they immediately repaired the mower by replacing the transmission. In the response to the AG letter, the dealership wrote "To date, we have been unsuccessful in getting any technical assistance for the repair process or warranty authorization to do any repairs from Husqvarna. We have taken it on ourselves to order the parts needed to make the mower operate as designed." It took nearly ten weeks to get the (BRAND NEW) mower operational. Essentially, I paid $2900 cash for a mower that I could not use for 3/4 of the summer. The dealership still has the mower because I do not want a mower that will take two and half months to repair anytime an issue arises. I was also forced to buy another mower in the mean time. I have sent several emails to Husqvarna with my complaint and have begged for someone to call me. In true Husqvarna fashion, no one will respond. They are like the Wizard of Oz, no one is behind the curtain. I have had good luck with Husqvarna products in the past and I chose Husqvarna over several other options. I will no longer purchase any products from Husqvarna now that I realize they have very little concern for their customers.

I bought a husqvarna chainsaw for my husband for his birthday job 2 2020 he did not get a chance to Use it until April first time using it he was out in the woods about 2 hours from home first pull and the rope to start it snapped. So when he Came home we called husqvarna they told us it was under warranty told us four places to go too to have it fixed went to the places we were told to go to and no one would fix it because husqvarna doesn't pay them under the warranty. So we found this other place who fixed it but wouldn't bill them so we paid for it ourselves. The next day went back up north to cut wood and it started then he shut it Off went to re start it and it wouldn't start so he had to go rent one to finish cutting the wood. I was probably on the phone with husqvarna about 6 times each time was approximately over an hour. Then I kept getting hung up on (lost call) they had my number to call me back but never did. So I had to call back go through the automated system and sit on hold for 45 min plus. Finally they said they would send me a new chainsaw and was told to return the old one to the place that repaired it and they will take parts off if they need to and then junk the rest. I told them we were going on vacation and we can return it when We get home. They have been so rude though out this and we had to put a lot of miles on going from place to place to try and get it fixed. The last place we went to was 20 miles one way from home and they Do Not want to reimburse us. I had told them since the place you want us To bring to is going to dispose of it we can just toss it to hit they don't want us to so when we get back From our vacation we will bring it Back. We are retired and this is the first time in 39 yrs we took a vacation together and we are taking our time and are traveling with other couples so could be a few weeks. We have nothing to rush home too so taking our Time. But just want other people know how husqvarna works and they don't back up there product or pay out on warranty so no one will fix the machine.

I purchased a Jonsared battery weed trimmer for my spouse on 04/30. My spouse used the trimmer for 2 months and placed in the garage for the winter, when we pulled it out in 04/03 to use, there no power to the battery, my spouse check to make sure it was plugged in and power was going to charger and the weed trimmer would still not work. I called Jonsared witch is also Husqvarna, the first time I called the customer service line and was told to bad. I ask to speak with a supervisor, was transferred to a (Supervisor) name Eric and I was told that they would back the weed trimmer. I was place on hold and Eric came back and ask me to send the weed trimmer to a service dealer in my area, I ask Eric to do a 3 way call and speak with the service dealer. We where told that if the service dealer was not able to fix they would fix or replace the trimmer. On 04/03 we took the trimmer out to the service dealer. Service dealer has had it ever since then and Eric explain to dealer he would be able to be in contact with Husqvarna to repair the trimmer and for the 1st week dealer had 4 more battery with Husqvarna has come in and dealer was speaking with tech support for Husqvarna though emails and was told that batteries to replace the old one are on there way to see if that fixes the problem, That was over 4 weeks ago and now when the dealer emails Husqvarna tech no one reply. I have spoken with Eric and Mamuda and reassured me they would stand behind their product. I have called Husqvarna many different time in the last 3 weeks and it just goes to hold and have been on hold one time 2 hours when I hung up 45 min. 1 hour and 30 min. and have yet to be able to talk with any one goes straight to hold. I emailed Husqvarna and yet to have a return email. I have reference # and my husband love the trimmer but I would never by another thing from Husqvarna they do not stand and back there product. This really sicks I feel Husqvarna has become a scam and a very expensive one. I see Husqvarna's response below to call customer service I have and they should pay me for setting on hold. So at this point they can call me, as my time is just as valuable. I won't have set on hold for 2 hours.

horrible customer service and worthless product. I purchased a 3 in one weedeater, trimmer, leaf blower in Sept 2019. In april the battery would no longer hold a charge. I tried to purchase a new battery to find they have been discontinued. Contacted Husqvarna/Weed Eater support - was told to take to Repair shop, initially they provided me one that was 5 hours away, then when I called back I was told to take it to one a few minutes away. I take it and drop it off on April 22nd. In August after many trips to the repair facility and many calls to Husqavarnas customer service line I am told I will receive a refund. Repair shop sent email with my information to the refund area and I wait several more weeks and no check. I call Husqavarna and I am told they have not received the information from the repair shop and they had left VM for the repair shop. I go speak to the manager at the repair shop and they stated they were lying about the voicemail because they do not have an answering machine or voicemail capability and they provided a copy of the email that they sent to them. They called them back and provided all my information and sent another email. Again I wait for refund check. I get a call that I missed from "Art" he claims to be from the refund place and needs my address (which has been supplied many times" he leaves a numbers to call back. I call back and I get a voicemail that says this is David and I have missed your call, leave a message. Never called back. I call Husqavarna again and give them my address again. I am told its passed on. 3 weeks later brings it to October - 6 months since I have begun this process. Still no refund, still no working 3 in 1 combo. I was told when I called today that people receive refunds in 7-10 business days. I ask why after 20 business days do I not have a check. No response. I ask to talk to "Art" or whomever handles refunds, you can't talk to them I am told. Can I get a tracking number for the check? No, we don't have tracking numbers. Can I find out if it has been mailed? No we don't have that information. This company is full of lies and are complete and total crooks. If I could give a company a -5 stars I would. I would not buy any of their products at a garage sale for a quarter. They are complete pieces of junk.

The chainsaw is not oiling the bar with enough oil to keep the bar and chain from overheating and discoloring while only cutting one or two pieces. On 10-22-2019 I bought a Husqvarna ***. After only a few attempts to saw firewood, the bar and chain overheated so bad the saw was unusable. I cleaned the saw, bar, chain. Made sure the bar was oiling and tried again several times. Went to *** and had to buy a new bar and chain for over 70.$ That did not fix the problem. I gave up on it for the rest of the season. On Oct 20, 2020 I called Husqvarna and ordered a pump piston, pump cylinder, new oil hose for about 40.$ and put on the new parts. Still did not fix the problem. I then took the chainsaw to an authorized warranty place, *** NC. They said the bar was plugged up which is a total LIE as it was a new bar and chain. Brought it home and tried again, still having the same issue. Let the saw sit as it was worthless to me. On Feb 2021 took to another authorized warranty place, Carolina Junction in Franklin, NC. they said the chain was dull and nothing else wrong with the saw. Again a total LIE as was a new chain. I am fed up with people telling me I am incompetent with a chainsaw as I have been using one and maintaining one for 50 years. On 3/2 I called Husky and spoke with Lisa, she said I needed to take the chainsaw back to an authorized warranty dealer and they would have to talk to Husky to get another saw or a refund. I told her I would not take the saw back to them or even speak to them. She said there was nothing she could do. I now have a 269.10 dollar chainsaw that is totally worthless to me, not to mention the new parts or my time working on this totally inferior chainsaw. I do not want a new saw from them and will never buy a Husqvarna again. Thank you for your attention to this matter. Sincerely David B.

I had numerous issues with my PZT Mower, offered a resolution by Husqvarna customer service which was then recanted without explanation. Over the period I have owned my PZT mower, I have had numerous issues while only amassing 250 hour on a commercial mower. These issues were communicated to Husqvarna customer support, who then review my them and offered me a resolution. This communication is well documented in Husqvarna Incident# XXXXXX-XXXXXX. Ultimately, I was offered to have a local authorized service provider to completely over my unit to address any other open items, as well as a gift certificate for all of my other issues that were already addressed. When I took my unit into the dealer, they identified that Husqvarna would no longer authorize servicing of my unit and that they were informed that the service rep would notify me and discuss. Not only was this a surprise, but had a huge impact because I had taken a vacation day to transport my unit to the dealer, had to borrow a trailer to haul it and had been paying for a lawncare company to cut my grass while waiting to my appointment so that I would not potentially create further issues with my unit. I have reached out directly to the service rep numerous times with no return call, submitted an additional inquiry to Husqvarna through the website, which was subsequently closed without a single communication back. This communication is documented in Husqvarna Incident# XXXXXX-XXXXXX. I am shocked that a company is willing to offer a resolution to a customer and then abruptly cancel it with no explanation, justification or notification. I have attached the full communication from my interaction with Husqvarna rep, which fully documents the offered resolution. I will acknowledge that I have received the gift certificate however I am nervous to use it because I will be embarrassed if it is also canceled. The business may think I am trying to rip them off.

We purchased a Husqvarna 562XP chainsaw and a gallon of Husqvarna pre-mix fuel on 02-16-2019. The saw has a 2-year warranty and buying the pre-mix added two more years to the warranty. Warranty is until 02-19-2023. In April 2022, the saw suddenly began to run erratically and became hard to start. Cleaned the air filter. Tried to continue operating the saw. It became even more erratic, then quit, and would not start again.We brought it to Rothbury Ace Hardware (***), an authorized Husqvarna sales and service center, for diagnosis 04-14-2022. *** Ace servicemen told *** they have seen several of these saws with this same issue. When *** called Husqvarna, the person in the warranty department said Husqvarna knew of the problem.Rothbury Ace submitted a warranty claim with Husqvarna on 04-14-22, which said in comments:"Crank bearings are bad causing seals to leak. Resulting in leaning out the engine and causing piston and jug wear. We contacted you (Husqvarna) over phone and techs are aware of this issue."Husqvarna sent a checklist for *** to fill, including testing procedures and pictures of specific parts. According to ***, all items were checked off and submitted. The warranty was rejected by Husqvarna, who cited debris in intake port and crankcase, lack of maintenance and improper fuel mix.However, according to the technicians at Rothbury, the scoring on the piston could only have been created by its rocking in the cylinder. Bad crank bearings allowed the crankshaft to rock, allowing side wear on the piston. Bad crank bearings also caused the crank seals to be damaged, allowing air into the crank case, which caused the fuel mix to lean out. Husqvarna knows and has admitted this is a recurring problem with this saw. They are trying to slip from responsibility by blaming debris, maintenance and improper fuel mix. Husqvarna admitted a supply of bad crank bearings.(note our change of address since purchase)

On Dec. 18, 2018 I bought a Husqvarna Riding Lawnmower from the *** Store in ***, . We were told it was a manufacturers warranty. We have a three year warranty that ends on December 3. In April the engine of the lawnmower did not work. We revisited the *** Store in *** and they were helpful in giving us some options of where to get the lawnmower repaired, however all of them either no longer honored the warranty, were out of business, were in another state or was a long ways from our home. I tried for months to get a hold of Husqvarna. No one answered the phone until today - October 26. This has been going on for 6 months. There was always a recording that said to "call back during business hours" between 8:00 AM and 4:30 PM. I ALWAYS called during business hours with NO Response from Husqvarna. I tried their web site for advice and looked for an email to no avail. In the mean time it was spring and the lawn need cutting so I bought a used lawn mower from someone so we could get the lawn cut and also took the Husqvarna to a non warranty dealer who was able to fix the engine at a cost of $550.00 to me. Consequently I have almost paid for the lawnmower twice - first the original time and again buying a used lawnmower for $650.00 and getting the Husqvarna fixed. The original price of the Husqvarna was $1599.99 plus I paid &*** tax for a total of $1695.99. I feel that having received "No response" from Husqvarna shows a lack of faith to me as a customer and should either reimburse us the entire amount for the lawnmower or at least for the cost of the repair of $550.00. Today I called Husqvarna and for the first time someone answered after 15 minutes on hold. I pushed the button for "customer service" and then was told this was for the *** store customer service and not the consumer. I was transferred and got no one to answer the phone. Can you see why I am frustrated? I have been dealing with this for 6 months.

Husqvarna should close down its dealers in ***. This company is a pain in the ***. I purchased a Sit-down lawnmower from *** outdoors back in February . Ever since I bought this machine it's been nothing but problems. Three time I took it to fix already. 1st issue it cranks but will not start called and they fix the problem. A month later, belt fell off the sit-down lawnmower and fix the issue and I had to pay $228 I don't know why. 3rd time Belt fell off again, and another $228 to fix the same issue. Here it is again, the same issue, now Husqvarna is giving me the run around. Ever since I said it's a lemon and I want an exchange for a new one Husqvarna representative said it fall under Lowes. I contacted Lowes they told me they are only the authorized dealer and I am still under Husqvarna warranty. Today I spoke to four people in the chat because they don't have a number to be reached at. First, I spoke to Irish and she gave me authorize dealers. Hertford *** 5 1/2 weeks out and I need authorization code. *** outdoor equipment, no longer has contract with Husqvarna, *** equipment, no longer service Husqvarna, *** charging me $300 for pickup and delivery because I am out of there range. I spoke to another representative and they told you have to deal with them over there. This is insane 6 times I used this sit-down lawnmower within a year in a half and I need to get it fix the 4th time. Out of Husqvarna change out this machine for a new one or I want my full money back of purchase. Something needs to give and I am not paying $300 for a pickup and delivery fee. And I am not driving to Virginia to have it service that's a whole different state and city. FYI. I spoke to Irish again because I need authorization code and because *** needs it and she still did not give it to me so I can get it fixed. Again, I am requesting a full refund or change this one out for a new one.

I bought a Husqvarna auto mower 430X in August from Lowes. I received an email August 26 from *** Shapely from Husqvarna stating that Diamond Outdoor would be setting the mower . Upon the mower being installed in September. I immediately began having issues. The mower would get stuck near my fire pit (it had wires to prevent it from going there), it would get stuck near a tree, and it once ended *** in the street of my yard despite wires. I contacted customer service in September with this concerns in which they referenced me back to Diamond outdoor to come and fix the issues. I called and complained in Oct, 2020 and was given free blades due to my issues with the mower. The mower was still having issues but it was put *** for the Winter month. *** the Spring, the automaker was still not working properly. It kept saying that there was no loop signal. The customer service claimed that they did not have a history of m calling about the mower and referenced me back to diamond. I was able to get in touch with the dealer for Huqvarna in ***, *** area. His name is ***. He was attentive, and tried to help at first. He sent another mower to my home to try and find out what the problem was with my mower. He had the company pay one of the times Diamond came out to repair the wires. Eventually *** stopped helping and stated that he has a new position with the company. Since, I have not been able to get anyone else to assist, I have paid over $200 for wire repairs, and re installation from Diamond outdoor. I should not have to dish out this kind of money for a machine that cost almost *** dollars. Diamond is no better than their dealer Husqvarna with professionalism, and coming up with a solution. I have been given the run around for this machine, and this company. I informed them to pick up the machine, and refund me my money as an option on one of the times I called customer service, in which I was referred back to contacting Diamond to fix it.

I bought a mower in 2015 the mower deck had a 10 year warranty is the reason I bought it and I thought husqvarna was fairly reputable! The deck cracked against the welds on both sides and they are saying that I must have hit something to make the metal break but there are not any dents on the deck or even any major scratches on the paint ! It was no way my fault this deck broke and this mower has less than 140 hours on it total in 7 years of use . The motor still runs great I still have the original tires on this mower . The only other issue Ive had is Ive replaced the blade spindles the idle and tension pulleys and the belt . I have reported this issue to the Complaintsboard.com about 1-1/2 months ago and I have not heard anything from the Complaintsboard.com or husqvarna . Husqvarna has stopped all communication with me after I told them I was very disappointed in the company and was going to report them to Complaintsboard.com. The motor the company name husqvarna and the 10 year warranty on the deck was the reason I bought this mower ! I feel that if they are going to put nice blue 10 year warranty stickers on the deck and promote the mower by having a warranty like that on the deck they should stand behind it ! They said if the weld would have cracked they would have honored the warranty but I have fabricated a lot of stuff in my life and when you weld 1/8 brackets to 1/16th inch metal the thinner metal gets hot and brittle the weld will not break before the thinner metal will. They have to know this they have civil and mechanical engineers they are not dumb in my opinion they do this so they can get out of standing behind this warranty my mower is the Husqvarna RZ46215 its a 46 zero turn mower with a *** HP Kawasaki engine. I saw another deck from another like mine at my local dealer that was cracked just like mine and would not warranty it either and it was a 2018 year model please try to make them stand behind their mower. My husqvarna claim number is Incident: [protected] sincerely

Bought a snapper 58v battery power weed wacker. Either the battery or the charger went bad at just over a year old. I bought a snapper 58v battery powered weed wacker and at just over a year old either the battery or the charger went bad. I contacted them over this and was directed to take it too a dealer to have it checked out and/or repaired. That was the beginning of the nightmare. They wanted me to take it to one dealer a hour away to get it checked out. I called before I went and they knew nothing of it and stated there was nothing they could do. I call Husqvarna back they had me take it to another dealer that they spoke to. I brought it there and they also knew nothing of it. I called husqvarna back and they wanted me to take it to another dealer 1 1/2 hour away. I told them it was to far and I was done with them. It was every excuse to not honor the warranty. I was then told they do mot sell or repair these and they are obsolete. They agreed to send me a husqvarna battery weed wacker. I question why if they knew it was obsolete why did they keep telling me to bring it to a dealer. I had also purchase a pole pruner and brush attachment that would fit it shortly after I purchased it which are also obsolete. They finally sent the new weed wacker but never sent the lower shift and trimer head. Not much good without it and the one from the snapper model won't fit it. A representative said he would ship it out and I would get a confirmation email. Two days later still no email. I called them back again and deal with the run around again. Not only that but now I have spent money on attachments that are no good. They stated they would replace them if I produced a receipt which I have been unable to find yet. How can you sell something and it be obsolete within a year. How many other people bought one and couldn't produce a receipt and totally lost out. What about people that bought attachments that are also obsolete. Dealing with the customer service department is a total nightmare, lies, lack of knowledge, threats and totally unprofessional. I have owned many husqvarna products including several chainsaws but I WILL NEVER buy another Husqvarna product or Briggs and Stratton product again.

Our mower has been in repair shops for approx. 229 days and is still doing same thing. We want our money back. Husqvarna will not even call us back. We purchased #XXXXXXXXX *** XXXXXXAXXXXXX on 4/21. We began having problems with this bagger mower 4/28, it was smoking, spitting, sputtering and using too much oil. It was brought in to L& S Small Engine repair on 5/4 (mower had 41.8 hrs) when we went to pick mower up on 6/8 they had changed oil, oil filter, air filter and blades. We did not request this but we paid for it anyway. The mower was not fixed, we returned the mower back to L& S on 6/12, mower was doing same thing but now it was backfiring. On or about 8/2 we picked up mower from L&S, mower was still not fixed. Mower sounds like it's loosing power then will shut down while mowing. We took mower back to L&S on 8/10. 8/29 we picked up mower from L&S, mower still not repaired. We then opened case with Husqvarna Case #XXXXXX-XXXXXX asking for our money back for this mower. 9/14 called Husqvarna back spoke with Nikki then Barbara, they asked us to take mower to Childersburg Radiator & Small Engine, we hauled mower all the way to this place and the business was closed. We called Husqvarna back and they told us to take mower to Rental Men in Calera, AL, we left mower with them for 30 days and they replaced seat switch. We didn't use mower till next season so we didn't know if it was fixed or not. 3/26 we called Husqvarna because mower was still not fixed, doing same thing, smoking, sputtering and shutting down. TJ with Husqvarna told us to take it to Peach Automotive for repair. 3/26 we called Peach Automotive spoke with Shawn he told us to bring it in, we brought it that day. We then sent them videos of what the mower was doing. They kept mower until 7/1 said they couldn't get mower to duplicate the problem, however the mower has been doing same thing every time we use it. We have multiple videos. We then have contacted Husqvarna over and over trying to get a supervisor to call us back so we can just get our money back. We have left several messages via phone and email and no response. We simply just want the money back for the mower and the expenses we've paid out for the mower.

I ordered an Automower in December and it has not been delivered. All calls to the company have not been returned. I ordered a Husqvarna Automower online on 12/2 (Order number XXXXXX-XXXXXX) directly from husqvarna.com and fully paid for it. This was part of a holiday special that included installation. Husqvarrna emailed to let me know my mower would be shipped to the dealer and they would reach out to install. A few weeks after the purchase my local dealer, Overton County Coop\Ag1 Powersports (they go by two names) reached out to schedule installation. Around the first of the year the dealer reached out to come inspect my yard and schedule install. They performed the inspection and scheduled an install later in January. The day of my install the dealer called to cancel because several members of the crew were sick with the flu and he would call to reschedule once everyone was healthy again. He never called back. At the end of January a representative from Husqvarna called to check on my install and I told him the current status. By March I started calling the dealer asking when the install would be rescheduled. they told me they would call me as soon as the "weather broke" they would call. I called again a few weeks later and asked if they were still doing installs and they said they were. Which I identified myself and asked about my install they said they should be getting to it in the next week or so but couldn't give me a date and would call before they came. They never called. I reached out to the Husqvarna rep in early April who called to check on my install and he said the dealer didn't want to come due my install due to the Corona virus, but they never communicated this to me when I called prior. He rep said he was going to be in a status meeting the next day around installs and he would call me after that meeting for an update. He never called. I again called the dealer on 4/29 and they told me they would be out as soon as the weather broke and things cleared up around the Coronavirus possibly the week of 5/4. On 4/29 I also reached out to Husqvarna on Twitter and they gave me a 1-800 number to call. I spoke to a representative who told me that all installs were currently paused due to the Corona virus and this was the first time I was told this. After some research she told me she would talk to the the department responsibile and give the a call the next day, 4/30. She never called. On 5/1 I again reached to the 1-800 number and another representative told me he would speak to his support team and call me back within the hour. He has yet to call and it's been over an hour.

Trimmer broke, warranty not being honored, and can't get it touch with anybody at Husqvarna. I purchased a Husqvarna trimmer 128LD on 5/8. At the end of last summer, it started acting up and stalling. I winterized it, including running the gas dry as the instructions always say. I then took it back out in March. It was still acting up. I called and was told to consider new gas (ethanol free) and see how it went. In the meantime, I also changed the fuel filter. The problem continued into May. I tried contacting Husqvarna Customer Service multiple times in May to get it serviced under the warranty, but I'd be on hold for two and half hours before the phone would just hang up. I assumed they were short staffed due to COVID. I called the two authorized repair dealers (closest being Cameron's Ace Hardware). They wouldn't accept the trimmer for warranty service because I'm out of warranty now (expired 5/8). They want an authorization from Husqvarna before doing any work, but I can't get in touch with Husqvarna. I finally speak with somebody one day in May and am told Customer Service can't authorize a fix and I just need to take it to a repair dealer first to diagnose the problem. I explain my dilemma of them not accepting it, but get nowhere. I don't want to take it there and then get charged out-of-pocket, particularly for an issue that should be covered by the warranty. It appears there's some third party in the middle that authorizes these fixes, but I can't the number from the dealer or Husvarna. Essentially, I'm stuck in the middle of this circle with no answers. On 5/29, I decided to email, especially with how far out of warranty I was getting. I finally got a response back from an *** on 7/8 under incident XXXXXX-XXXXXX. He deems the problem to be "fuel related" with limited information and offers to ship a replacement carburetor to a repair dealer but I have to pay the labor. I appreciate this, but it broke during the warranty period and should be covered. I fully understand staffing issues due to COVID and can look past all the long waits on the phone, but that shouldn't impact my warranty. I did email *** back on 7/12, but haven't heard anything back. In the meantime, I've done the best I can to try and fix the problem. I've been using expensive ethanol free gas, replaced the fuel filter and air filter that probably didn't need to be, cleaned the spark arrestor screen, checked the fuel lines, and took off and cleaned the carburetor. I have photos of this. It's still stalling out after about 10 minutes, particularly at higher RPMs. At this point, I don't know what the problem is. I've been a lifelong Husqvarna user with 2 mowers, a trimmer, chain saw, and blower. I've never had an issue like this before with their products. This has been very frustrating and disheartening. I get things break and nothing is perfect, but why is Husqvarna not honoring their 2-year warranty. I feel that I've been very patient, but 3 months is too long to get this resolved. Thank your for your time and efforts.

Purchased Automower 450x.Have had constant loop error/unit issues, mower hasn't functioned correctly since 08.Dealer or Husqvarna won't resolve. Purchased automower 8/15 from Carl's Mowing in Ferndale WA. Husqvarna dealer(Carl's) came onsite to property to complete viability study and estimate. Dealer said we need 1- 450x mower and install. We proceeded with recommendation and have had constant loop error issues and operational issues with mower since purchase. Have tried working with dealer but they cannot resolve. I filed customer care ticket with Husqvarna USA, ref # XXXXXX-XXXXXX on 9/8. Husqvarna said they would resolve and have don't the exact opposite. After explaining ongoing issues, *** C. @ Husqvarna said the Regional Manager would come onsite given our ongoing troubles, which never happened. I've asked for Regional Managers contact info numerous times and *** C w/ escalation team at Husqvarna refuses to provide. Carl's Mowing said they had offer to replace our current mower from Husqvarna, then proceeded to drop off a used mower which had it's own issues. When ticket was filed with Husqvarna, they reported they didn't know about offer to replace our mower and were going to clarify, that never happened. I sent email correspondence from Carl Levien @ Carl's mowing to Husqvarna where he states the reported offer in writing, multiple times. It's crystal clear that *** C has never reviewed any of the information. Now, Husqvarna is trying to say we have to add a 2nd mower and that could potentially resolve the issues, which is insane given our experience to date and doesn't make sense? I have explained to *** C multiple times we had their authorized dealer come onsite to our property 3 times to complete/confirm viability/estimate and it clearly states on their estimate sheet we would only need 1 mower and install. I've constantly had to follow up with Husqvarna daily as *** says he will call me back and never does! There is no doubt in my mind that Carl from Carl's Mowing lied about the Husqvarna offer, and when I attempted to clarify the offer with Husqvarna directly, they wouldn't even do that! I provided email evidence and took countless hours of time to try and ensure they understood what are issues were and all that happened. While awaiting a subsequent response/update from Husqvarna, Carl from Carl's Mowing emails me and copy and pasted a reported email he received from Husqvarna saying I need to return to the mower within 15 days or my warrant is void? And I would only receive a refund for the mower, not the install? I spent over $5,000 dollars and now am left in the dark with no mower, no resolve and didn't even receive all my money back. Carl's Mowing have me a check for $3,912.00 yesterday and washed their hands of me. It's truly hard to put it all into words, I've got hundreds of emails outlining my ongoing issues that were sent to Carl's Mowing and I always worked directly with the owner Carl, or his son Josh. I was pressured by the Husqvarna dealer to return to unit, yet I didn't get all my money back and I'm now left looking for a viable mowing option. I believe that *** C and the escalation team @ Husqvarna did not due their due diligence, demonstrated extremely poor customer service, nor did they deliver on their promise to resolve or even communicate with me!

The company, and its dealers, have misled/misguided me numerous times in regard to the Automower Connect module. I have attempted to contact Husqvarna via their customer service phone number, their "experts" online chat, multiple (4) dealers, and Lowe's multiple times each in order to purchase and install the Automower Connect module. Each person I speak to either is misinformed, unhelpful, or does not understand the issue at hand. My father in law purchased the 115H for me on May 15th from Lowe's. After installing it I decided I was uncomfortable leaving a machine outside which is so easily stolen, so I researched the Connect Kit and decided it was a good solution for me. I read some reviews online saying a dealer needs to be involved, but others stated they managed to install it themselves so I went to Husqvarna's website and "Asked their Experts" (a Q/A feature on their website) if I could install it myself and update the necessary firmware without going to a dealer, to which they responded "Yes sir, you can". I went ahead and purchased the Connect Kit (#XXXXXXX-XX) from Safford Equipment. Once it arrived I watched a video online and easily opened the mowers case and found the place where the board would be installed, except the wire that came with the kit was far too short. Doing further research I found a newer version of the board had been released (#XXXXXXX-XX) which had a longer cabled specifically meant to be installed in the 115H. After 4+ calls trying to reach Safford Equipment's Husqvarna in-house "expert", they were not aware that another version was available and told me they would have to contact their Husqvarna rep. When I spoke to them next they informed me that their Husqvarna rep told them (I believe errantly) there was no "-11" board, so I went ahead and just set up a return for the -05 board. I tried calling Husqvarna's customer service and was told the ONLY version they sell now is the "-11" (they said it "superseded" the previous models). They then informed me that I would not in fact be able to install the board, their experts were wrong, but I could purchase it from them and have a dealer do the firmware update. I then turned to Lowe's (where the original mower was purchased) because they too list the Connect Kit but at $350. I chatted with the Lowe's customer service online and they stated that 1) they would price match Safford (but I had to do that over the phone) and 2) my local Lowe's would be able to install it. I then called my local Lowe's only to find out they didn't even know they sold the product, much less how to install it. They told me they would contact their Husqvarna rep to figure out what to do next. I then called the Lowe's customer service line to have them price match (which took almost 2 hours on the phone) only to find out the item qualified, except it didn't because they didn't "directly stock it themselves". Meaning the item comes from Husqvarna, so they wouldn't price match. I then called the Husqvarna customer service again to try to order the part directly only to be told that it was on backorder until the 16th and they can't place orders more than 10 days out so call back on Friday. A short while later I got a call back saying that they were wrong and I cannot actually order the product from them, it has to go through a dealer. In the midst of all of this I contacted multiple "Service Centers" (listed on Husqvarna's website) and only found one that even knew what an automower was. They told me 1) the 115H does not have a spot for the board so I couldn't install it (which is not correct) and 2) a firmware update would cost 1 hour of labor at $125. Updating the firmware is as simple as plugging the mower in and clicking a button on the program (Safford said they do it for free, but I would have to ship the mower to them).

Husqvarna refuses to warranty a defect in their snow cab, that caused damage to my Husqvarna *** lawn tractor. On 5/29 I purchased a *** lawn tractor with snow blower and snow cab from *** (Larks) with the agreement that they would install for free the snow blower and snow cab in the fall. On 10/10 when I took the tractor, snow blower and snow cab to Larks, James said if they were to install the cab that it would be damaged in an open trailer on the way home, and said I should install it and it was very easy to install. I agreed and installed the snow cab myself. After snow blowing for the first time, I parked the lawn tractor inside my garage. On 12/30 it would not start. I called Larks, and they came and picked up the tractor. On 01/06 Larks informed me that the snow cab had punctured the oil filter causing the engine to seize up. On 1/7 we went in and spoke to Ben who said Larks submitted a warranty claim and Husqvarna refused to warranty. Ben provided me with a phone number to call*** and a copy of Husqvarna's email denying warranty coverage. On 1/7 I called the Husqvarna phone number, and spoke to Brian. I explained the aforementioned, he said he would have to send my warranty claim up to tech and they will get back with me within 3 days, and gave me a reference# ***4. After not hearing from Husqvarna, on 1/13, I called again and spoke with Sharee and I explained the aforementioned, she said she would resend it back up to Tech and I should hear back within 3 days. Again after not hearing back from Husqvarna, on 1/21 I called again and was able to get transferred to Tech and spoke with Chris, who said Larks had determined that the snow cab was installed incorrectly and Husqvarna does not warranty the engine, and he followed up with an email to me. On 1/24 I responded by emailed that the issue had not been resolved to my satisfaction and requested the claim remain open, and I address several issues: 1)That Husqvarna did not address the request for warranty assistance, based on the claim that the damage to the engine, caused by the Husqvarna snow cab #*** 2)You also claim that Lark(ASC) determined that this product was installed incorrectly. However on 1/7 ***., emailed Husqvarna Tech Support, requesting warranty for the *** damaged engine, caused by Husqvarna snow cab. Husqvarna responded by email to Larks on 1/7, that they unfortunately are not able to offer any warranty coverage in this matter; because it appears the cab was not properly installed.3)If Husqvarna is going to claim that the cab was not installed properly (as stated in their email to Larks on 1/7), than please, provide me with a description of where the actual deviation from the installation instruction is that caused the cab to puncture the oil filter. 4)Again, requesting that Husqvarna cover under warranty the damage done by the Husqvarna snow cab. On 2/2 after not hearing back form Husqvarna, I sent an email to Husqvarna Support stating that I do expect a response to my email of 1/24 or at the very least a confirmation of receipt. On 2/2 Husqvarna sent me and email in which they say cannot provide a specific instance as to where the incorrect process was followed, that the process of diagnosing a failure includes inspecting the material of the product to ensure that it wasn't due to poor material quality. On 2/10 I went in to speak with Ben at Larks again after being told by Husqvarna that they were the ones who had to make the warranty decision. Ben was not willing to show us were we deviated from the installation instructions, but said he would again speak with Husqvarna to request warranty, and would get back with me. Ben called later that day and informed me the stock mounting bracket does not leave enough clearance next to the oil filter for the pre-assembled in factory bolt and washer, which he says is a product defect, but that Husqvarna still refused to cover repair under warranty.

Problems with high end residential lawnmower and company unable to properly provide warranty work/repairs in a timely manner to a defective part. Purchase Date: 02/29 (Delivered March ) Model No.: Husqvarna TS 354D Lowe's sales No.: S (Lowes transaction no. XXXXXXX) Payment Amount: $3,329.10 plus approximately $233.03 in sales tax (receipt is not itemized on a per item basis for sales tax) for a total of approximately $3,562.13. Payment Method: Discover Problem Dates: 07/20 first major engine failure 09/12 second major engine failure 09/12 attempt at notifying co. of warranty work issues 09/16 attempt at notifying co. of warranty work issues 09/18 attempt at notifying co. of warranty work issues Purchased Husqvarna ride mower thru Lowes and was delivered in March . Used mower for about 38 hours on relatively easy mowing although the mower is advertised as a "garden tractor" on Lowe's and Husqvarna's websites before a stuck input gas value caused the engine to have a major malfunction. The mower was sent by trailer to a service Husqvarna dealer for warranty repairs on July 20th, the service center is great to work with but they were unable to get a new engine for the mower for about 54 days from Kohler. The service center is great they put the engine in the next day and I had the mower back that day on September 12th. The problems really started after I got the mower back as the mower started to struggle on 1-2 inch grass and started to lose power at about 1 hour of use. The mower was brought back to the service center the next day by trailer again, and they took it apart right there with me there. The engine manifold was melted with other engine components partially burned with only 1 hour of engine. This should never happen. The service center has been absolutely great but they started running into problem with Kohler (engine manufacturer) as there is a separate warranty with them for the engine. The service center can only do the work authorized by Kohler but Kohler is now telling them to repair the heads on the mower, which is just not an acceptable repair or customer service at this point with the melted manifold. This is basically a brand new mower and can't even manage to mow 1-2 inch grass without blowing the engine out, let alone being labeled a garden tractor. Which leads to the real complaint, Husqvarna support is almost impossible to get a hold of and when you do, there is really no honest attempt at resolution. I was able to contact them by web chat on 9/12 to tell them potential problem, all they said was bring it to a service center yet it doesn't appear there is much real communication with their service center. I than contacted them on 9/16 after I was informed that Kohler only wanted the service center to repair the heads, as this is no an acceptable resolution on a brand new machine. Kohler seems basically like a hostile party to this whole thing and coming up with excuses such as stale gas, when the gas is brand new.This thing can't make it 1 hour on a new engine on easy grass, let alone 100s of hours on a repaired burned engine being used as a "garden tractor". The so called experts on their web chat said they were going to transfer me to an internal company representative, the problem is... there was no transfer. I eventually got a response that the web chat was closed and I would be contacted by e-mail. Two days later, still no e-mail or contact with Husqvarna and they (service center) doesn't know what to do as Kohler is telling them to repair a burned up engine for some reason. Currently (9/18), I have been on web chat open for 6 hours with no response from Husqvarna and no other path to resolution. The service centers hands are tied as far as I know as to what they can do. At best this is a lemon, at worst its a badly designed Kohler engine and this definitely isn't a garden tractor as advertised without any type of of husqvarna support. Mower has been in the service center sitting outside exposed to the elements for 60+ days at this point.

Our riding lawn more is under warranty. It has been at a Husqvarna authorized repair location for 12 weeks, and the mower has yet to be repaired. Riding Mower, Husqvarna YTHXXXXX was purchased on June 19th. Item #: XXXXXX Model #: XXXXXXXXX Order # XXXXXXXXX for $1564.30 via credit card. The mower is under the 3 year warranty, and it stopped working in November . In December, several phone calls were made to Husqvarna to find out where the riding mower needed to be transported for repair. Husqvarna customer service directed us to Arlington Power Equipment in Stanwood. The riding mower was transported to:*** XXXXX on December 16th. Upon receiving the riding mower, Arlington Power Equipment in Stanwood refused to repair the riding mower. The riding mower was transported back to our home on Camano Island, and Husqvarna customer service was contacted again. We were directed to Camano Plaza Ace Hardware. The riding mower was transported to:*** on December 19th. After 4-5 weeks, Camano Plaza Ace Hardware phoned for us to pick up the riding mower. However, upon arriving, the riding mower still did not work. The Ace Hardware staff informed us they did not have a "Certified Mechanic" working there that could repair the riding mower. The riding mower was again transported back to our home on Camano Island. Husqvarna customer service was contacted again. They directed us to a third location: Birch Equipment Rental & Sales in Mt Vernon. We had the riding mower transported to:***, WA XXXXX on January 26th. Jordan from Birch informed us that the riding mower could be repaired for $300, but they, too, were not "Certified" to complete the repairs, so it would not be covered by the warranty and if they completed the repairs, that it would void the warranty. Husqvarna customer service was contacted, yet again, and we were directed to transport the riding mower to the Mower Shop in Seattle at: 7323 Aurora Ave N, Seattle, WA XXXXX. At this point, my son, Steve, got involved and has been corresponding with Husqvarna's "escalation team" via text on their website to accurately document how this process is being handled. On February 5th, Barbie from Husqvarna's "escalation team" informed us that Birch would do the repairs and that it would be covered under warranty, only to discover that Birch refused to complete the repairs. On February 10th, Barbie from the "escalation team" at Husqvarna offered "due to the trouble and misrouting you have had thus far, I will see if there are any options for reimbursement on the transport. I do apologize for all the running around you have had. Once I have an update, I will promptly let you know." It has been 24 days since then and there has been no reply, "prompt" or otherwise, from Barbie with regards to reimbursement for transportion to the first three locations. As for the riding mower repair, on February 23rd, Husqvarna had the riding mower transported to the very first place that refused to repair the riding mower, Arlington Power Equipment. In the twelve days that Arlington Power Equipment has had the riding mower, no work has been done on the riding mower. The warranty paperwork has yet to be completed, and when asked when the mower would be repaired, Arlington Power Equipment stated "no time in the foreseeable future" due to the fact that Briggs and Stratton have an engine/part supply issue. Our reference number with Husqvarna #XXXXXX-XXXXXX. Husqvarna continues to mark all my inquiries as "solved" when nothing has been, as the riding mower has been in Husqvarna's custody for 11+ weeks and counting and has yet to be repaired. I know other customers have been treated far worse, 220+ days, but 80+ days is completely unacceptable. I asked Barbie to have Husqvarna buy back this mower, as we don't care to do business with them in the future. She didn't respond. We don't wish to wait any longer. Husqvarna has the option to replace or repair the riding mower. They have failed to repair it, so they need to replace it now.