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MegaBus Customer Care Service

Stagecoach Group PLC

349 1st St
New Jersey
United States - NJ07206

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MegaBus Complaints & Reviews

Megabus / Megabus never came

Katie Zhao on Sep 25, 2016
I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come. It wa...

Megabus - Florida, Tampa / Driver

RunWithBen on Aug 14, 2016
My wife and I were almost run off of the road tonight by a bus bearing the Megabus.com logo in Tampa, FL. At approximately 10:15 p.m. we were in the lane next to the bus heading onto the interstate. The lane the bus was in headed onto Interstate 4 West. We were in the lane heading to...

Megabus / Bad Customer Service by Mega Bus Conductor

Georgette774 on Jul 4, 2016
Date of incident: Saturday July 2, 2016 Tag # of bus: P843814 - ILLINOIS Place of incident: White Marsh MTA Park & Ride Baltimore MD Bus was scheduled for 3:30 P.M. arrival going to New York City I was treated very poorly by one of your conductors. I was scheduled to be on the 3:00p.m...

Megabus - New Jersey, Elizabeth / Customer Service; support issues

candiapple on Jul 3, 2016
Dale Moser, A ticket was purchased reservation number: 56-****-070216-M96R-****-ORL-ATL for travel on July 2, 2016. I also purchased additional/connecting trips to complete travel. At 8:20am on July 3rd, I received a call from my husband, the traveler about an incident with stolen property...

Megabus - Texas, Texas City / Transportation/Customer Service

Lisa Dixon on Dec 28, 2015
Purchased round tickets to and from Minneapolis to Milwaukee. On 12/24/2015, I could not ride the Megabus because it was full in which I paid an additional $5 for leg room at the top of the bus. Waited for the 2nd bus, Coach to arrive and board the bus. Bus pulled at 10:17am instead of...

Megabus - Texas, Grand Prairie / Bus broke down/requesting refund

Reviewer99642 on Nov 30, 2015
I caught the Mega bus on October 11th, 2015 at approximately 8:30am that Sunday morning from Grand Prairie, TX with my destination being Houston, TX. Approximately 80-something miles away from my destination the bus broke down. My compliant, firstly, for the first hour or so the driver wa...

Megabus - Missouri, Saint Louis / MegaBus Employee

Reviewer28321 on Oct 31, 2015
My daughter was traveling from St. Louis to Chicago on Oct.25 to attend college. My husband and I were dropping her off at the new MegaBus station connected with Greyhound Bus. My husband accidentally turned into the area for buses only. I told him he was going into the incorrect area to...

Megabus / Bus Driver's

Reviewer81082 on Oct 21, 2015
I took the Mega bus from Orlando, Florida on Oct. 17, 2015 at 11 :40pm. It was my first time ever riding the Mega bus and, I thought I reserved me a seat but I didn't. I clicked back on my computer and clicked forward who and proceeded to pay for my ticket. The lady seat I was sitting in...

Megabus / The bus being late back into Aberdeen

fionakilminister on Oct 13, 2015
I was travelling on the megabus from leeds to aberdeen and the was 40 minutes late arriving at leeds. Arrived at edinburgh for the changeover and the bus was pulling out as we arrived when he was meant to wait for the connection as we arrived there late therefore we had to wait for the...

Megabus - Delaware, Bear / Re: safety violations due to unqualified foreign bus driver

Reviewer60890 on Oct 7, 2015
I would like to bring to your attention the gross negligence by one of Megabus drivers that I just witnessed on October 7 going from Washington, DC to Newark, DE, reservation number: 16-1065-100715-M21R-1700-WAS-NWK. around 7.30 pm. The bus was already late by 20 min, and the driver missed...

Megabus - Pennsylvania, Columbia / Horrible Ride, over crowded and damage products

Reviewer70745 on Sep 13, 2015
I rode the Megabus from Georgia to Washington D.C the bus was extremely overcrowded. The bus had a leak, my husband and I were rained on our computer was damage from the water leak which I was not able to repair. When I sent in my complaint to the complaint feedback the company was very...

Megabus - Indiana, Indianapolis / Bus Driver

Reviewer43693 on Aug 22, 2015
On my trip on August 21, 2015 I rode the Megabus from Indianapolis to Louisville. The bus driver was 2 hours late with picking us up. On the bus, the driver was very vocal and inappropriate. He used profanity and decided to spent majority of the trip talking on the phone. I was not...

Megabus.com / Bus Driver

Reviewer13858 on Aug 22, 2015
On my trip on August 21, 2015 I rode the Megabus from Indianapolis to Louisville. The bus driver was 2 hours late with picking us up. On the bus, the driver was very vocal and inappropriate. He used profanity and decided to spent majority of the trip talking on the phone. I was not...

Megabus - Illinois, Barrington / Skipped Stop - Won't give Refund

janetp1 on Aug 3, 2015
Megabus switched bus to unmarked bus for Iowa City IA to Chicago, 7/31/15. They left 10 go 15 students waiting for 2 hours, and when they called for help, the service said "the bus left". Our son was waiting there and no refund was given. Even if they don't mark a bus, don't have...

Megabus - Illinois, chicago / The driver was very rude

Volodymyr Tepak on Jul 28, 2015
My name is Volodymyr Tepak and I had trip from Chicago, IL to Kansas City, MO on July 27th, 2015. My reservation number was 66-4289-072715-M5R-1430-CHI-KAN. During the journey we had a stop in St. Louis. The driver asked that the people going on to Kansas City stay on the bus, but I needed...

Megabus / Terrible Customer Care

AdamOnDemand on May 12, 2015
In March I had a shockingly bad MegaBus experience on various levels, and I've heard of similar from friends. When I got home that night, I wrote a review of the experience, shared below. I had a terrible experience on MegaBus on March 14, 2015. It was so bad I got home and wrote...

Megabus / Terrible customer service

Katrotta on May 9, 2015
Ugh. I won't be taking this bus again - and why would I, when there a so many other options from DC to NYC? Abysmal customer service, zero directional signs to show you where the bus is amid the 25 other busses in the bus terminal. I looked for directions multiple times prior to...

Megabus. - England, Avon, Bristol| / stranded.

Karen Bailey on Apr 9, 2015
My daughter booked for me a day return trip from Bristol to Sheffield and back. The bus was late, there was no information available, when it artived I sat in the front I have trouble walking, the air con would not turn off it was very cold. There were some road closures the driver wa...

Megabus - Illinois, Chicago / Dangerous situation

George46 on Dec 1, 2014
My son took Megabus from Columbia Mo to Chicago. He arrived at 10:30 and his connecting bus was at 6:30 the following morning. I was not concerned because I thought he could stay at Union Terminal all night, but at 12:30 they kicked my child out onto the streets of Chicago. Very dangerous--will not use Megabus again!

Megabus / misrepresentation

Markdeegee on Jun 25, 2014
So they sent a rickety bus from a fleet that wasn't Megabus. No one got off the bus and said "we are going to Buffalo, I am here in place of Megabus". Rather, they left five minutes early and stranded twenty people on the side of the road in Columbus, Ohio. None of us even realized we...

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