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MegaBus Customer Care Service

Stagecoach Group PLC

349 1st St
Elizabeth
New Jersey
United States - NJ07206

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MegaBus Complaints & Reviews

Megabus / Leaving on time for the first time without waiting for reserved seat passengers

Ay
Ayse Melis Goksan on Nov 24, 2016
We were a party of three, and we literally paid $240 to your company for our trip to New York from Providence, including the return trip. I have been a loyal costumer even though my trust was shaken by the lateness of services multiple times I still preferred Megabus, yet recently I'm...

Megabus / Poor call center/automatic email notifications

Un
Unsatisfied2016 on Nov 22, 2016
Hello: My goal is to inform you of the horrible customer service I experience with your call center rep and supervisor. It saddens me that I have to take the time to stress my concerns of poor service versus quality customer service. I'm honestly aware of the great reduced rates but didn't...

Megabus / Driver left passengers stranded at a freeway rest stop

Bl
bl7 on Nov 15, 2016
My teenaged daughter boarded a Megabus from Boston to New York City last week (11/10). A couple of hours into the 4 hour ride the bus driver said she was about to exceed her driving hours and was going to leave passengers at a gas station in the Bronx. She told them to call ubers or cab...

Megabus / Stolen bag

Me
Melanie Free on Nov 14, 2016
I took Megabus from Montreal to Toronto and when we arrived the bus driver basically ran off the bus and started throwing bags onto the road. I was the last one off and when I got to the luggage my heart sank as my bag was not there. The value of my bag was over 1500$ including jewellery...

Megabus / Megabus never came

Ka
Katie Zhao on Sep 25, 2016
I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come. It wa...

Megabus / Driver

Ru
RunWithBen on Aug 14, 2016
My wife and I were almost run off of the road tonight by a bus bearing the Megabus.com logo in Tampa, FL. At approximately 10:15 p.m. we were in the lane next to the bus heading onto the interstate. The lane the bus was in headed onto Interstate 4 West. We were in the lane heading to...

Megabus / Bad Customer Service by Mega Bus Conductor

Ge
Georgette774 on Jul 4, 2016
Date of incident: Saturday July 2, 2016 Tag # of bus: P843814 - ILLINOIS Place of incident: White Marsh MTA Park & Ride Baltimore MD Bus was scheduled for 3:30 P.M. arrival going to New York City I was treated very poorly by one of your conductors. I was scheduled to be on the 3:00p.m...

Megabus / Customer Service; support issues

Ca
candiapple on Jul 3, 2016
Dale Moser, A ticket was purchased reservation number: 56-****-070216-M96R-****-ORL-ATL for travel on July 2, 2016. I also purchased additional/connecting trips to complete travel. At 8:20am on July 3rd, I received a call from my husband, the traveler about an incident with stolen property...

Megabus / Transportation/Customer Service

Li
Lisa Dixon on Dec 28, 2015
Purchased round tickets to and from Minneapolis to Milwaukee. On 12/24/2015, I could not ride the Megabus because it was full in which I paid an additional $5 for leg room at the top of the bus. Waited for the 2nd bus, Coach to arrive and board the bus. Bus pulled at 10:17am instead of...

Megabus / Bus broke down/requesting refund

Re
Reviewer99642 on Nov 30, 2015
I caught the Mega bus on October 11th, 2015 at approximately 8:30am that Sunday morning from Grand Prairie, TX with my destination being Houston, TX. Approximately 80-something miles away from my destination the bus broke down. My compliant, firstly, for the first hour or so the driver wa...

Megabus / MegaBus Employee

Re
Reviewer28321 on Oct 31, 2015
My daughter was traveling from St. Louis to Chicago on Oct.25 to attend college. My husband and I were dropping her off at the new MegaBus station connected with Greyhound Bus. My husband accidentally turned into the area for buses only. I told him he was going into the incorrect area to...

Megabus / Bus Driver's

Re
Reviewer81082 on Oct 21, 2015
I took the Mega bus from Orlando, Florida on Oct. 17, 2015 at 11 :40pm. It was my first time ever riding the Mega bus and, I thought I reserved me a seat but I didn't. I clicked back on my computer and clicked forward who and proceeded to pay for my ticket. The lady seat I was sitting in...

Megabus / The bus being late back into Aberdeen

Fi
fionakilminister on Oct 13, 2015
I was travelling on the megabus from leeds to aberdeen and the was 40 minutes late arriving at leeds. Arrived at edinburgh for the changeover and the bus was pulling out as we arrived when he was meant to wait for the connection as we arrived there late therefore we had to wait for the...

Megabus / Re: safety violations due to unqualified foreign bus driver

Re
Reviewer60890 on Oct 7, 2015
I would like to bring to your attention the gross negligence by one of Megabus drivers that I just witnessed on October 7 going from Washington, DC to Newark, DE, reservation number: 16-1065-100715-M21R-1700-WAS-NWK. around 7.30 pm. The bus was already late by 20 min, and the driver missed...

Megabus / Horrible Ride, over crowded and damage products

Re
Reviewer70745 on Sep 13, 2015
I rode the Megabus from Georgia to Washington D.C the bus was extremely overcrowded. The bus had a leak, my husband and I were rained on our computer was damage from the water leak which I was not able to repair. When I sent in my complaint to the complaint feedback the company was very...

Megabus / Bus Driver

Re
Reviewer43693 on Aug 22, 2015
On my trip on August 21, 2015 I rode the Megabus from Indianapolis to Louisville. The bus driver was 2 hours late with picking us up. On the bus, the driver was very vocal and inappropriate. He used profanity and decided to spent majority of the trip talking on the phone. I was not...

Megabus.com / Bus Driver

Re
Reviewer13858 on Aug 22, 2015
On my trip on August 21, 2015 I rode the Megabus from Indianapolis to Louisville. The bus driver was 2 hours late with picking us up. On the bus, the driver was very vocal and inappropriate. He used profanity and decided to spent majority of the trip talking on the phone. I was not...

Megabus / Skipped Stop - Won't give Refund

Ja
janetp1 on Aug 3, 2015
Megabus switched bus to unmarked bus for Iowa City IA to Chicago, 7/31/15. They left 10 go 15 students waiting for 2 hours, and when they called for help, the service said "the bus left". Our son was waiting there and no refund was given. Even if they don't mark a bus, don't have...

Megabus / The driver was very rude

Vo
Volodymyr Tepak on Jul 28, 2015
My name is Volodymyr Tepak and I had trip from Chicago, IL to Kansas City, MO on July 27th, 2015. My reservation number was 66-4289-072715-M5R-1430-CHI-KAN. During the journey we had a stop in St. Louis. The driver asked that the people going on to Kansas City stay on the bus, but I needed...

Megabus / Terrible Customer Care

Ad
AdamOnDemand on May 12, 2015
In March I had a shockingly bad MegaBus experience on various levels, and I've heard of similar from friends. When I got home that night, I wrote a review of the experience, shared below. I had a terrible experience on MegaBus on March 14, 2015. It was so bad I got home and wrote...

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