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Refund
I was in the Wilson NC. I stood in this long line. I purchased over $100 worth of items. When I got outside one of the items broke. So I went back into the store to get a refund for that item.I went to the front desk .So I spoke to a mamager. She stated that I would have to get back in that long line again. So I asked her if she want me to return everything I purchased. She said if I want and walked away.I don't have to spend my money and put up with attitudes.I don't appreciate how she so call handled the situation.while she was telling me I had to get back in that long line . She could have given me the refund
not receiving my order
On 30 Jan I order 2 pair of sneakers, received one now 10 days later have yet to receive other. order #[protected]. [protected]@aol.com
an in store purchase I made
On February 14, 2020 I purchased two stools during store closing time. They were marked down to $28.00 and left them at the store for next day pick-up. I came back to get them on February 15 at 8pm to take them home. I asked the cashier that I purchased them from about honoring the markdown price if they have the same Sku number. She said I could ask the...
Read full review of Marshallsdove nourishing care cream
I bought a dove intensive cream and it did not come out good. It si greeasy and almost liquid, does not have consistency. Its a new product for me and it sucks I couldnt try it because im in Colombia now. I bought it in marshalls Store in Orlando almost two weeks ago and just opened it last Níght but I didnt even try it because it smells and and looks very...
customer service rep
I was in line to pay an outfit, which i spent an hour searching and trying on, i get in line to pay with gift card and cashier Mary S refused to take gift card without an ID, so i then i tell her i would go get my debit card, i do so and then she says i still need ID, to pay debit, i tell her i never use ID with debit, then she says its fine but i had to...
Read full review of Marshallsbathroom
On January 25. 2020 I went to Marshalls with a friend and my one year old. My child had a dirty diaper and when I went into the bathroom I was shocked that there was no changing table. The large stall was plenty big enough for one. I had to change him on the floor which was absolutely disgusting. The floor was anything but clean. I tried to find an employee...
Read full review of Marshallsreturn
I was returning a Ralph Lauren Mens sweater with all the tags on it today at Marshall's Newtown Rd Danbury, Ct. without a receipt for a store credit. The cashier asked for my I.D. which I provided and processed the return. He handed me my gift card for the return and said: "When using this card you will be asked for your ID" and showed me that he had...
Read full review of Marshallsblack cashier with red short hair
Very very rude to me and my daughter!!! Telling me I could not use my gift card cause it was not signed !!! And She let me use it but I asked her about it but continued to argue with me ... very rude .. I have been shopping at Marshall's for years she needs to change her attitude with customers.. I have never been treated so rude in my life .. I almost lost...
Read full review of Marshallsfitting room service
Hello it is January 15th 2020 at about 6pm. I am currently at the Marshalls store in Visalia, California. I frequently love to shop at this store but unfortunately I received the worst service today during the time I decided to try on a few items. As soon as I parked my cart in the designated are the lady signed loudly and rolled her eyes as I took out my...
Read full review of MarshallsUnprofessional, changing price by removing price tag
1/14/20 1300hrs at 9210 Rockaway I Came to store to buy multiple items, in particular 2 black, white and gold marble bathroom rugs (item # unknown) and while at check out notice the identical rugs have different prices (one 19.99 and the other 29.99). My cashier inquires with another store representative that works in that section, by the name of Tanisha...
manager sarah
An item was bought from a TJ Maxx store with a Marshall price tag on it. Tried to return it back to TJ Maxx but can't return it with a Marshall price tag. Tried to return it back to a Marshall Home Store. Manager Sarah said can't return it back to a Marshall Home Store even though it is a blanket home item. Manager should override the system and accept the...
Read full review of Marshalls and 1 commentassault to a minor by an employee
On Dec31 st I stopped by Marshall's to pick up some clothes with my kids. I went into the fitting room to try on some clothes on while my daughter stayed sitting right outside of the fitting room with her younger brother. While I was in the fitting room my son cried for a make up brush he seen. My daughter gave him the make up brush. As soon as I walked out...
Read full review of Marshalls and 9 commentsstructure and set up in the store
Me and my gf were looking for a bed for our dog. While looking for one the beds kept following off and while I was trying to pick up the bed I hit my nose on one of the structure that had other miscellaneous things on... I started bleeding I went to the bathroom that requires a code and so I notified the sales associate... I was holding my nose and I know...
Read full review of Marshallsreturns with gift receipts
I tried to return an item paid for in cash, and was told by both the associate and manager that items returned with gift receipts may only be returned in exchange for store credit. My wife and I are regular shoppers at both TJ Maxx and Marshalls, and I find this practice to be unnecessary and unethical. It isn't the store's money, and we are unsure whether...
Read full review of Marshallsmarshalls staff
Today 12/29/19, I went to Marshalls while browsing I walked by the Christmas clearance rack which had throws and tree skirts. There were two other racks with regular throws to the side of the Christmas area. The floor associate directed me to the correct Christmas rack where I found the red throw in the attached picture. The cashier didn't give me the sale...
store manager
Two days ago I bought a beige down coat (Calvin Klein) from the Marshall's store in Pentagon City, VA. I noticed the sleeves were a little bit blueish, but I though it was just dust and I could wipe it out. The next day, I wiped the "dust" out and noticed that it was actually the internal part of the coat that had bled and stained the coat. I wouldn't be...
after christmas sale
I went to the above Marshall's Stockton, CA store this morning at 8:00 am to do my after Christmas shopping. I picked several Christmas items expecting a 50% off sale. As I was paying my items at the cashiers, I was informed by the cashier that the Christmas items I selected were not 50% off. I asked why since I have been a loyal customer since the store...
Read full review of Marshalls and 1 commentemployee
I was in Marshall's with my boyfriend and daughter. The lines at Marshall's were too long so I grab my daughter and took her to the toy section while her dad went to go pay. My Daughter went to go grab something and was taking the price off and the employee ( she has rectangle glasses, short, knows Spanish) was like don't let your daughter take the price...
Read full review of MarshallsI ordered products online and item was not in the package when I received
I ordered products from Marshall online on 12/11/19 and received the package in three days. One of the item was not in the package which was a gift I planned to give my family as a Christmas gift. I called the representative on 12/16, who told me I had to wait till 12/24. There is positive deliver separately which was not true. According to the receipt there are all in one package. I called on 12/27, got the same answer which couldn't help me to get my stuff back. I feel so disappointed on this shopping experience and would like to report this to consumer departments
customer service
On Monday, December 16 at around 8pm, I went to go buy some Christmas wrapping supplies. I had bought some gift bags and two rolls of wrapping paper. When I went to check out, I paid for everything and the cashier bagged my gift bags. When I asked her if she had a larger bag to put my wrapping paper in, (I KNOW THEY HAVE LARGE BAGS, BECAUSE I BOUGHT...
Read full review of MarshallsMarshalls reviews 0
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Overview of Marshalls complaint handling
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Marshalls contacts
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Marshalls phone numbers+1 (888) 627-7425+1 (888) 627-7425Click up if you have successfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (888) 627-7425 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone numberUnited States+1 (800) 646-9466+1 (800) 646-9466Click up if you have successfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (800) 646-9466 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone numberCanada+1 (905) 405-8000+1 (905) 405-8000Click up if you have successfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (905) 405-8000 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone numberHead Office, Canada
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Marshalls emailscontact@marshalls.com100%Confidence score: 100%Support
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Marshalls address770 Cochituate Rd, Framingham, Massachusetts, 01701, United States
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Most discussed Marshalls complaints
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