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Hello I recently took up an offer of cut price wines, as advertised by Marks and Spencer on Face book. I now suspect this was a fraud and probably nothing to do with M & S. But I I thought I would contact you to check out if this is bona fide and or to alert you to the fact your name is being used to scam members of the public. I am attaching the emails I have sent to try and move my "order" along, not surprisingly I have not had any answer to my last email.
Hope you may be able to help and or look into what is probably a scam and help raise awareness of this to hopefully prevent others from falling for this.
Ainslie Davies
Hello, seems to be along time since I have herd from anyone. Can you tell me how the investigation is going? Really this is unacceptable and unless you can furnish me with clear updates and a guaranteed delivery I would like a complete refund.
Thank you
A Davies
On 05/02/2024 02:33, solutions wrote:
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> Dear Customer,
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> Hello, thank you for your patience. We sincerely apologize for any inconvenience caused. Regarding your refund request, I would like to inform you that we have initiated an investigation process to thoroughly understand the specifics of your order.
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> I understand your concerns and also recognize your expectation for a definitive resolution. We are expediting the process, and we believe a clear outcome will be reached soon. Once the investigation is concluded, we will ensure to provide you with a satisfactory solution.
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> Thank you once again for your understanding and patience. If you have any further questions or require additional support, please feel free to let us know. We are committed to assisting you to the best of our abilities.
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> Warm regards,
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> Customer Service Manager
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> — Replied Message — > From Ainslie Davies
> Date 2/4/2024 23:56
> To solutions
> Subject Re: ORDER
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> Hello, I placed my order 22 January, I have not been contacted about a delivery date, nor who the carrier is. The link you provided me is completely useless and takes me to a shoe website, not a carrier. I have told you this on a number of occasions. You told me you use "the local post office", I tried the tracking number which you allocated and that did not result in a match. I don't think your attention is timely or accurate. I think you should be in a position to tell me where my order is and when I can expect to receive it, or I will take a refund.
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> A Davies
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> On 04/02/2024 03:14, solutions wrote:
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> Dear Customer,
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> Thank you very much for your patience. We are actively investigating the issues with your order. We understand the inconvenience this has caused you, and we sincerely apologize for that.
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> During this investigation, we will ensure accurate and timely information is obtained, and we will make every effort to address your concerns as soon as possible. As investigations may take some time, I genuinely request your patience.
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> Meanwhile, we will keep you updated on our progress and communicate with you promptly when there are new developments in the investigation. If you have any other questions or requests, please feel free to let us know, and we will do our utmost to assist you.
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> Once again, thank you for your understanding, and we wish you all the best.
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> Best regards,
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> Customer Service Manager
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> — Replied Message — > From Ainslie Davies
> Date 2/3/2024 23:35
> To solutions
> Subject Re: ORDER
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> Hello, Still no news on my order and no delivered order. Can you tell me what is happening?
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> A Davies
> On 31/01/2024 04:27, solutions wrote:
> Dear Customer,
> We apologize for any inconvenience you have experienced. We understand your concerns and regret any inconvenience caused. We are closely monitoring your situation and assure you that we are taking proactive measures to investigate and resolve the issue.
> Currently, we have initiated a detailed investigation process to ensure that your rights are fully protected. We understand your expectations and will make every effort to ensure a prompt resolution to the problem.
> At the same time, to provide you with more timely information, we will continue to maintain close contact with the logistics company, urging them to respond and promptly providing you with the latest investigation results. We appreciate your understanding and patience. If you have any further questions or need more assistance, please feel free to let us know.
> Once again, we sincerely apologize for any inconvenience caused and wish you all the best.
> Warm regards,
> Customer Service Manager
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> solutions
> [protected]@valuecutsonline.com
> — Replied Message — > From Ainslie Davies
> Date 1/31/2024 01:27
> To solutions
> Subject Re: ORDER
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> Hello, Could someone actually read the message I have already sent,, I have copied it again for you below, it is in bold pringt. Your reply makes it obvious it has not been read, or not understood. Could a human please read this and respond appropriately.
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> A Davies
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> Hello, I have followed the advice below and it has shown delivery details of [protected]-06 which does not mean anything to me. Can you tell me what this means?
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> it seems it is being sent by FedEX but when I put the tracking number on FedEx tracking service it tells me the number is incorrect.
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> Thank you for your help so far, you keep offering more help but what you have suggested does not answer my questions.
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> Can you tell me who the carrier is, is there any other tracking number or details I should be entering into the system.?
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> Can you tell me when the deliver is due, that is an approximate date please.
> A Davies
> On 30/01/2024 02:21, solutions wrote:
> Dear Customer,
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> We sincerely apologize that you have not yet received your order. We understand that this may be causing concern. Possible reasons for the delay include issues with logistics, misplacement of the package, or other factors. To address this promptly, we will initiate an immediate investigation.
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> During this period, we recommend checking around your doorstep or nearby areas to see if the package might have been misplaced or taken by someone else. Additionally, you can contact the logistics company to inquire about the latest status of your delivery and ensure there hasn't been a delivery error.
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> We value your shopping experience and are committed to resolving this issue quickly. If you have any further concerns or need assistance, please feel free to contact us. Thank you for your patience and understanding.
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> Best regards,
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> Customer Service Team
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> solutions
> [protected]@valuecutsonline.com
> — Replied Message — > From Ainslie Davies
> Date 1/29/2024 22:31
> To solutions
> Subject Re: ORDER
>
> Hello, I have followed the advice below and it has shown delivery details of [protected]-06 which does not mean anything to me. Can you tell me what this means?
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> it seems it is being sent by FedEX but when I put the tracking number on FedEx tracking service it tells me the number is incorrect.
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> Thank you for your help so far, you keep offering more help but what you have suggested does not answer my questions.
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> Can you tell me who the carrier is, is there any other tracking number or details I should be entering into the system.?
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> Can you tell me when the deliver is due, that is an approximate date please.
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> A Davies
> On 29/01/2024 06:22, solutions wrote:
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> Dear Customer,
> You can track your shipment using the logistics number A5838137281CN
> on the 《https://t.17track.net/en》 website. While there might be occasional delays in updating the logistics information, we kindly ask for your patience.
> We greatly appreciate your support and understanding. If you need any further assistance or have additional questions, please feel free to contact us. We will continue to monitor your order closely to ensure a prompt delivery.
> We hope you have an enjoyable shopping experience.
> Warm regards,
> Customer Service Manager
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> solutions
> [protected]@valuecutsonline.com
> — Replied Message — > From Ainslie Davies
> Date 1/28/2024 20:13
> To solutions
> Subject Re: ORDER
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> Hello, put the tracking number into the post office courier system, the message comes up "has not been recognised". Can you help please.
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> A Davies
> On 28/01/2024 03:03, solutions wrote:
> Hello, thank you for your feedback, our logistics company is the local post office, if you still can not find the goods, you can contact us!
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> — Replied Message — > From [protected]@btinternet.com
> Date 1/27/2024 20:47
> To solutions
> Subject Re: ORDER
> For the 3rd time of asking WHAT IS THE NAME OF THE CARRIER? Without that hiw can I chase them. Are you intentionaly being evasive? I am about to report this as a scam unless yoy can addure me this is above bourd.
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> Sent from my phone
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> — Original message — > From: solutions
> Date: Sat, 27 Jan 2024, 05:57
> To: [protected]@btinternet.com
> Subject: Re: ORDER
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> Dear Customer,
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>
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> We sincerely apologize that you have not yet received your order. We understand that this may be causing concern. Possible reasons for the delay include issues with logistics, misplacement of the package, or other factors. To address this promptly, we will initiate an immediate investigation.
>
> During this period, we recommend checking around your doorstep or nearby areas to see if the package might have been misplaced or taken by someone else. Additionally, you can contact the logistics company to inquire about the latest status of your delivery and ensure there hasn't been a delivery error.
>
>
>
> We value your shopping experience and are committed to resolving this issue quickly. If you have any further concerns or need assistance, please feel free to contact us. Thank you for your patience and understanding.
>
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> Best regards,
>
>
>
> Customer Service Team
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> — Replied Message — > From [protected]@btinternet.com
> Date 1/26/2024 20:47
> To solutions
> Subject Re: ORDER
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> Hello, I have already checked tracking, it takes me to a shoe website or an electrical on line advice line, as set out in my original message.
> Can you tell me who the delivery company is and when it is likely to be delivered. Any other information about the e delivery of this order would be helpful.
> Thank you. A Davies
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> Sent from my phone
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> — Original message — > From: solutions
> Date: Fri, 26 Jan 2024, 08:37
> To: Ainslie Davies
> Subject: Re: ORDER
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> I apologize for the inconvenience. If you haven't received your products, please follow these steps to address the issue:
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> 1. *Check Tracking:* If available, check any tracking information provided with your order to see if it shows the current status of your shipment.
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> 2. *Review Shipping Details:* Double-check the shipping address you provided during your order. Ensure it is accurate and matches your delivery address.
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> 3. *Delivery Timeframe:* Confirm the expected delivery timeframe for your order. Some items may take longer to arrive, especially if they are coming from a different country or region.
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> I understand your concern, and I hope you receive your products as soon as possible. If you have any additional questions or need further assistance, please let me know
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> — Replied Message — > From Ainslie Davies
> Date 1/25/2024 03:06
> Subject ORDER
> Hello I have made an order, got a tracking number A5838137281CN, tried
> to use this and it takes me to a shoe selling company or an electonics
> advice on line chat room.
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> Can you tell me who the carrier is and when the order should be delivered.
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> Thanks
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> Ainslie Davies
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Desired outcome: As per the text above
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