I Want That Hair
reviews and complaints

My complaint is not really different from others. I experienced the same. I bought several items as Christmas presents, none of them has arrived yet.
Tried to contact them, got no reply at all. Very disappointed, because I will have to spend more money on additional presents for my friends. And I am not sure I will be able to get a refund just judging by their treatments and lack of responses.

I placed order over the internet. they replied with confirmation. they confirmed our customer ID #, e-mail add, home add. and tel no.
after 2 weeks, I decided to check in on status of order because we hadn't received order. Turns out, they don't recognize our e-mail address, nor is there a place to enter customer ID, nor do they have a tel. # nor do they answer any supposed Live Chat.
a total scam.

I wish that I would have googled for reviews of this site before I ordered a month ago. The order was placed on July 6 and my credit card was charged on July 7. An email came that my order was shipped on July 7. On July 14, I went on the site chat and they said that my order would be shipped that day. On July 21 again they said it would be shippped that day. The UPS tracking showed no track after my order number. Then on July 25 on chat they said that my order was being shipped and I would be credited for $31 for a product not shipped. I contacted them every day until my order finally came on July 29, three weeks after the credit card was charged. The order was one item short. I persistantly contacted them every day on chat and they kept throwing me off chat. There is no phone number to contact them. Finally yesterday, August 4, I was credited $10.50 for the item not sent. If I had not been so persistant, I am sure that I would never gotten my order or received any of the credits. I will never order from this company again. Be forwarned.

I ordered hair product back on 3/18/11 and still have not received the product and on the website they have a live help. The live help is a joke, it keeps you waiting until 5PM when they close.

I have done this for the past two days.

They have charge my credit card on 3/21/11 but now I have no way of contacting them to see where my order is.

The email address also does not get a response. I would recommend that noone purchase from this site at any time.

SCAM! this site is nothing but a lame scam site. You can tell that it is a scam site because they lack in contact information and also background info. I ordered one thing from this site and it took them 3 weeks just to email me back and tell me it was out of stock and on top of that there customer service was rude trying to tell me that they are not a scam and how they been successful for 13 years..ummm BULL! Bottom line don't bother spending your money here. They may look like they have amazing products, but that's just a cover the real truth is that they are a scam!