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Booking Reference 6CJ2BD
E-ticket:[protected], [protected], [protected],
[protected]
I booked flight for 4 people(3 adults and 1 infant) on March 10th 2023.Ticket fare for adults were 1396.84NZD($4190.52) each and for infant 132.40NZD. I had to book 3 seats with extra legroom space. So for that I had to pay 83.25 NZD extra per seat ($249.75). So total I paid on 10th March 2023 was 4572.67NZD.
Seats booked were 19 GHJ.
The flight MH144 from Auckland to Kuala Lumpur was rescheduled and the landing time was changed from 8:25 to 8:05pm. I received an email to accept the reschedule. When I accepted the reschedule, the new seats allotted was standard seat. When I tried to select my old seats in the Malaysian Airlines app, it was asking me to pay again. I called the customer service, the person put me on hold for 1 hour and said that I need to rebook seats by paying again for the extra legroom space as the fare per seat increased from 83.25 to 84.06 NZD. He said they can't reallocate at their end and will initiate a refund process which will refund the $249.75 which I paid initially for the extra legroom seats within 2-3 working weeks.
So I had to pay 252.18 NZD on April 19th and rebook 12DFG. I flew on May 18.
Now its End of September 2023, no refund.
I called multiple times, raised 2 online Complaints, even posted on their Facebook page.
Everytime I call I have to repeat this story, they put me on hold for hours and at time after putting me on hold they cut the call, or will come back with response that its with refund team ,will get refund within 2 to 3 working weeks or some people come back and say . Refund team has not come call after 2 hours. I even got response that my refund is ready, but they didn't have the bank account number to refund . Once when I called I got response that they have already refunded, but its some issue with bank . Later when I called in July, August and September they kept telling me that 2 to 3 working weeks. Response from Facebook page that seat rebooking is refundable.
Even I got response that the flight is already flown you travelled on the correct booked seats.
I have never had a poor crappie customer service. I kept asking them to check the records, the phone calls to them are recorded right?
Noone actually looking in to the matter.
I just need my 249.75 NZD refund. Im not even asking the extra I had to pay because of their mistake.
They rescheduled the flight, they allotted normal seat to me by mistake, I had to pay extra per seat again to book.
Please do something
